What Does a Ross Stores Area Supervisor Do?

Ross Stores is a discount retailer that offers a wide variety of clothing, accessories, home goods, and more at discounted prices. They have over 1,400 stores in the United States and Canada.

An Area Supervisor at Ross Stores is responsible for overseeing the operations of a specific area within the store. This includes managing the staff, ensuring that the area is clean and organized, and providing excellent customer service. The Area Supervisor is also responsible for training and developing staff, monitoring sales performance, and ensuring that all safety and security protocols are followed.

Ross Stores Area Supervisor Job Duties

A Ross Stores Area Supervisor typically has a wide range of responsibilities, which can include:

• Lead and motivate a team of associates to ensure the highest level of customer service is provided
• Monitor store operations, ensuring compliance with company policies and procedures
• Ensure all merchandise is properly stocked, priced, and displayed in accordance with Ross Stores standards
• Train and develop associates on product knowledge, sales techniques, and customer service skills
• Assist Store Manager in recruiting, hiring, and training new associates
• Maintain accurate records of inventory levels, stock transfers, and other related paperwork
• Monitor cash handling procedures and ensure accuracy of daily deposits
• Supervise and monitor associate performance, providing feedback and coaching as needed
• Handle customer complaints and inquiries in a professional manner
• Develop and implement strategies to increase sales and profitability
• Analyze sales data and trends to identify areas for improvement
• Participate in weekly meetings with Store Manager to review progress and discuss upcoming initiatives

Ross Stores Area Supervisor Salary

The salary for the Area Supervisor position at Ross Stores is determined by a variety of factors. These include the individual’s experience, the location of the store, the size of the store, the company’s budget, and the current market rate for similar positions. Additionally, Ross Stores may consider an individual’s performance, qualifications, and other factors when determining the salary for the Area Supervisor position.

• Median Annual Salary: $49,871 ($23.98/hour)
• Top 10% Annual Salary: $63,000 ($30.29/hour)

Ross Stores Area Supervisor Job Requirements

To be hired as an Area Supervisor at Ross Stores, applicants must have a minimum of two years of retail management experience. They must also have a high school diploma or equivalent, and must be able to demonstrate strong leadership and communication skills. Additionally, applicants must be able to work a flexible schedule, including nights, weekends, and holidays.

Applicants must also have a valid driver’s license and reliable transportation, as they will be required to travel to different stores in the area. They must also be able to lift up to 50 pounds and be able to stand for long periods of time. Finally, applicants must be able to pass a background check and drug test.

Ross Stores Area Supervisor Skills

Ross Stores Area Supervisor employees need the following skills in order to be successful:

FIFO/FEFO: FIFO and FEFO are acronyms for “first in, first out” and “first emergency in, first out.” These acronyms refer to the order in which employees are scheduled to work. As an area supervisor, you may be responsible for scheduling employees and ensuring that the company follows the correct order. This requires you to have a thorough understanding of the company’s scheduling system and the ability to analyze data to determine the most efficient order.

Customer Service: Customer service skills can help you supervise a team of sales associates. You can use your customer service skills to train your team on the company’s sales goals, how to greet customers and how to resolve customer complaints. You can also use customer service skills to check in with your team throughout the day to see how they’re doing and if they need any help.

Merchandising: Merchandising is the process of displaying products in a way that attracts customers. As an area supervisor, you may be responsible for overseeing the process of merchandising. This can include making sure that the displays are attractive and that the products are in the right place. You may also be responsible for training other employees on how to merchandise.

Inventory Management: Inventory management is the process of tracking and monitoring the supply levels of products in a store. As an area supervisor, you may be responsible for managing inventory for several stores. This requires you to have a thorough understanding of inventory management processes and procedures. You may also be responsible for training other employees on inventory management.

Retail Operations: As an area supervisor, you may be responsible for overseeing multiple stores at once. Having a strong understanding of the company’s retail operations can help you manage multiple locations effectively. This can include knowing how to schedule employees, how to handle customer complaints and how to ensure that each store is meeting its sales goals.

Ross Stores Area Supervisor Work Environment

Ross Stores Area Supervisors are responsible for overseeing the daily operations of a Ross Stores retail location. They typically work a 40-hour week, but may be required to work additional hours to meet customer demands or to complete special projects. Area Supervisors must be able to work in a fast-paced environment and handle multiple tasks simultaneously. They must also be able to work with a variety of people, including customers, store associates, and other supervisors. Area Supervisors must be able to handle stressful situations and remain calm under pressure. They must also be able to travel to other Ross Stores locations as needed.

Ross Stores Area Supervisor Trends

Here are three trends influencing how Ross Stores Area Supervisor employees work.

Customer Service Strategy

As customer service becomes increasingly important in the retail industry, Ross Stores Area Supervisors must understand how to develop and implement a successful customer service strategy. This includes understanding customer needs, developing processes for responding to customer inquiries, and creating an environment that encourages customers to return.

Area Supervisors should also be aware of emerging trends such as artificial intelligence (AI) and machine learning (ML). AI and ML can help automate customer service tasks, allowing supervisors to focus on more complex issues. Additionally, these technologies can provide insights into customer behavior, enabling supervisors to better anticipate customer needs and create personalized experiences.

Store Standards and Cleanliness

As customers become more aware of the importance of cleanliness and safety, Ross Stores Area Supervisors must be prepared to meet these expectations. Store standards and cleanliness are becoming increasingly important for customer satisfaction and loyalty.

Area Supervisors must ensure that stores are kept up to standard with regards to cleanliness, organization, and safety. This includes regularly inspecting store areas, ensuring shelves are stocked properly, and making sure all employees adhere to health and safety protocols. Additionally, they must stay abreast of any changes in regulations or guidelines related to store operations.

By understanding this emerging trend, Ross Stores Area Supervisors can better prepare their teams to provide a safe and enjoyable shopping experience for customers.

Sales Team Management

As Ross Stores Area Supervisors, it is important to understand the emerging trend of sales team management. This involves using data-driven insights to optimize store performance and customer experience. By leveraging technology such as AI and machine learning, supervisors can gain a better understanding of their customers’ needs and preferences in order to create more personalized experiences.

Sales team management also requires an understanding of how to motivate and engage employees. Through effective communication and feedback, supervisors can ensure that their teams are working together towards common goals. Additionally, they must be able to identify areas for improvement and develop strategies to address them. With these skills, Ross Store Area Supervisors will be well-equipped to lead their teams into the future.

Advancement Prospects

Area supervisors at Ross Stores are responsible for overseeing the operations of multiple stores in a given region. As they gain experience, they may be promoted to district manager, regional manager, or even vice president of operations. These positions involve more responsibility and higher salaries. Area supervisors may also choose to move into other areas of retail management, such as merchandising, marketing, or human resources. With the right experience and qualifications, they may even move into executive positions, such as chief operating officer or chief executive officer.

Interview Questions

Here are five common Ross Stores Area Supervisor interview questions and answers.

1. Do you have any previous retail experience?

This question can help the interviewer determine if your previous experience is relevant to this role. If you have retail experience, share what skills and abilities helped you succeed in that position.

Example: “I worked as a cashier at a local grocery store for two years while I was in college. This job taught me how to work with customers of all ages and personalities. It also gave me valuable customer service skills like active listening and resolving conflict. These skills are especially helpful when working with different teams within Ross Stores.”

2. Can you work a flexible schedule?

Ross Stores is a retail company that offers many different positions. Some of these positions require employees to work flexible schedules, including evenings and weekends. An interviewer may ask this question to see if you are comfortable with working outside of typical business hours. In your answer, explain how you feel about working non-traditional hours. Explain why you would be able to handle the responsibilities of the position despite having to work during off-peak hours.

Example: “I am happy to work any shift as long as it’s within reason. I understand that some shifts will be busier than others, so I’m prepared for that. I also know that sometimes things happen that prevent me from being at work on time or even at all. However, I always make sure to communicate my absence in advance so they can find someone else to cover my shift.”

3. What is your philosophy on motivating employees?

This question can help the interviewer determine how you will motivate your team members to achieve company goals. Use examples from past experiences where you motivated employees and helped them feel valued in their roles.

Example: “I believe that motivating employees starts with listening to what they have to say. I make it a point to regularly meet with my team members one-on-one to learn more about their personal lives, work challenges and career goals. This helps me understand who they are as people and gives me insight into how I can best support them. In addition, I encourage open communication among all levels of management so everyone feels comfortable sharing ideas and concerns.”

4. What are some of the challenges that you think Ross Faces as a company?

This question can help the interviewer get a better idea of your understanding of Ross as a company and how you might approach challenges that may arise. Use examples from your experience to highlight your problem-solving skills, ability to collaborate with others and commitment to customer service.

Example: “One challenge I see is that some customers have difficulty finding what they’re looking for in stores because there are so many different departments. In my last role, we had this issue where customers would call our contact center asking for specific items but couldn’t remember which department it was in. We created an online search tool that helped customers find exactly what they were looking for by entering keywords or browsing through categories.”

5. Give us an example of when you were in a stressful situation and how you handled it.

This question can help the interviewer determine how you handle stressful situations and whether you have experience with handling them. When answering this question, it can be helpful to describe a specific situation that was challenging but also one in which you were able to overcome the challenge or stress.

Example: “In my last role as an area supervisor for Ross Stores, I had two employees who didn’t get along very well. One employee would often make comments about the other employee’s work performance, which made the second employee feel like they weren’t doing their job correctly. I spoke with both employees separately and explained that while they could voice concerns about each other, they should do so only when speaking with me. This helped alleviate some of the tension between the two employees.”