20 RR Donnelley Interview Questions and Answers

When it comes to interviews, preparation is key. And one of the best ways to prepare is to familiarize yourself with the types of questions that may be asked.

If you’re interviewing with RR Donnelley, you can expect questions about your experience, your qualifications, and your goals. But you may also be asked company-specific interview questions that are designed to gauge your fit for the organization.

To help you prepare, we’ve compiled a list of sample RR Donnelley interview questions and answers. By familiarizing yourself with these questions, you can go into your interview with confidence and land the job you want.

RR Donnelley Interview Process

The interview process at RR Donnelley is relatively straightforward. After submitting an application, candidates will typically be contacted within a week or two to schedule an initial phone screen. This phone screen will last about 30 minutes and will be conducted by a member of the HR team.

Following the phone screen, candidates will be invited to come in for an in-person interview. This interview will last about an hour and will be conducted by a panel of interviewers. During this interview, candidates will be asked questions about their experience and qualifications.

After the in-person interview, candidates will be given a tour of the facility. This tour will last about 30 minutes and will give candidates a chance to see the working environment and meet some of the employees.

Finally, candidates will be asked to complete a skills test. This test will assess the candidate’s ability to perform the job they are applying for. Candidates who pass the skills test will be offered the position.

1. How would you approach a client that has many complaints about the service they are receiving?

This question can help the interviewer determine how you handle customer service issues and complaints. Use examples from your experience to show that you are a problem solver who is willing to go above and beyond for clients.

Example: “I would first listen to what they have to say, apologize for any inconvenience and ask them what I could do to make their experience better. If there were multiple problems with the client’s service, I would work with my supervisor or manager to find solutions to each issue. For example, if the client was unhappy with the quality of their printing but also had an issue with billing, I would ensure both issues were resolved as quickly as possible.”

2. What is your experience with managing projects from start to finish?

This question is an opportunity to show your ability to work independently and manage a project from start to finish. You can use examples of projects you’ve completed in the past that highlight your skills, such as time management, communication and organization.

Example: “In my last role, I was responsible for managing all aspects of our company’s annual report. This included creating a timeline for myself and my team members so we could stay on track with deadlines. I also had to communicate regularly with senior leadership about any issues or concerns we were having with the project. In the end, we finished ahead of schedule and delivered a high-quality product.”

3. Have you ever worked in an environment where you were responsible for multiple projects at once?

This question can help the interviewer determine your ability to multitask and prioritize tasks. Use examples from previous work experience that highlight your organizational skills, time management abilities and attention to detail.

Example: “In my current role as a marketing coordinator for a small business, I am responsible for managing multiple projects at once. For example, I have worked on both digital and print marketing campaigns simultaneously while also creating social media content. This has helped me develop my multitasking and prioritization skills, which are important in this position.”

4. If hired, how would you ensure that client expectations are met or exceeded each time?

This question is an opportunity to show your ability to meet deadlines and ensure that clients are satisfied with the work you produce. When answering this question, it can be helpful to mention a specific example of how you met or exceeded client expectations in the past.

Example: “I have always been passionate about my work and take pride in producing quality results for each project I’m assigned. In my last role as a graphic designer, I was working on a project for a local business when the owner called me personally to tell me he loved what I had done so far but wanted some changes made to one of the designs. I immediately updated the design per his request and sent him a new proof within 24 hours. He was thrilled with the final product and even posted it to his social media accounts.”

5. What do you consider the most important aspect of customer service?

This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a company’s success. When answering this question, consider what aspects of customer service are most important to the organization you’re interviewing with.

Example: “I believe the most important aspect of customer service is listening to customers’ needs and providing them with solutions. I always make sure to ask questions to fully understand their concerns so I can provide them with the best possible solution. In my last role, I had a client who was unhappy with our shipping times. After talking with them about their concerns, we were able to find a solution that made them happy.”

6. Do you have any experience working with automated data extraction?

This question is an opportunity to show your technical skills and knowledge. If you have experience with automated data extraction, explain how you used it in previous roles. If you don’t have any experience, you can talk about the importance of automation and why it’s important for businesses to use it.

Example: “I’ve worked with automated data extraction before, but I prefer working with human data entry because it allows me to understand the information more thoroughly. However, there are many benefits to using automated data extraction, including saving time and money on labor costs. It also reduces errors that may occur when humans enter data.”

7. Tell me about a time when you had to deal with difficult customers and how did you handle it?

This question is a great way to see how you handle conflict and stress. It’s important for employers to know that you can keep your cool when things get tough, so they want to hear about a time you did just that.

Example: “I had a customer who was upset because we were out of stock on one of their products. They wanted us to overnight the product to them immediately, but I explained that it wasn’t possible due to our inventory system. The customer became increasingly frustrated with me, but I remained calm and professional. Eventually, I found another location where we could ship the product from, which satisfied the customer.”

8. What kind of experience do you have in supply chain management?

This question can help the interviewer determine your level of experience in supply chain management. If you have little to no experience, it’s important to highlight any other relevant work experience that may be applicable to this role.

Example: “I’ve worked as a supply chain manager for five years now. I started out working at a small company where I was responsible for managing all aspects of the supply chain, including inventory and shipping. As my career progressed, I moved up to larger companies with more complex supply chains. In these roles, I managed teams of supply chain managers who were responsible for different areas of the supply chain.”

9. We need our warehouse workers to be able to work independently and efficiently. Would you be comfortable working on your own without much supervision?

This question is an opportunity to show your ability to work independently and efficiently. When answering this question, it can be helpful to mention a time when you worked on your own or with minimal supervision in the past.

Example: “I have experience working as a warehouse employee for my current employer. In that role, I was responsible for organizing inventory and shipping orders. My supervisor would check in with me throughout the day to see how things were going, but most of the time I was able to work independently. If I ever had questions about a task, I knew I could ask my supervisor for help.”

10. Describe your experience operating machinery.

This question is a great way to assess your experience with machinery and how you use it. It also allows the interviewer to see if you have any previous experience operating machinery, which can be beneficial for this position. When answering this question, make sure to describe your experience using machinery in detail.

Example: “I’ve operated machinery before when I worked as an accountant at my last job. The company had several machines that helped us sort through documents quickly. I was responsible for sorting through documents by color so they could be scanned into the computer system. This process required me to operate machinery like scanners and printers.”

11. Give an example of a time when you made a mistake but handled the situation well.

Employers ask this question to learn more about your problem-solving skills and how you handle challenging situations. When answering, try to focus on the steps you took to resolve the issue or mistake.

Example: “When I was working as a marketing manager for my previous company, we were in the middle of a campaign when I realized that one of our social media accounts had been hacked. The hacker changed all of our posts and started posting offensive content. We immediately shut down the account and reported it to our IT department. They worked quickly to get the account back up and running while I handled the situation with our client. Thankfully, they understood what happened and didn’t fire us.”

12. Why should we hire you over other candidates who may have more experience than you?

Employers ask this question to see if you have confidence in your abilities and are willing to take on a challenge. When answering, it can be helpful to highlight some of your skills or qualifications that make you the best candidate for the job.

Example: “I believe I am the most qualified candidate because I have excellent attention to detail and communication skills. In my previous role as an administrative assistant, I was responsible for communicating with clients via email and phone calls. I also had to proofread documents before sending them out to ensure there were no spelling errors. These skills helped me learn how to communicate effectively and work efficiently.”

13. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can allow you to show your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to describe a specific situation where you had to solve a problem that was not straightforward.

Example: “At my last job, I worked with a team of people who were all responsible for different aspects of the same project. One day, one of my coworkers came to me because they needed help with their part of the project. They asked if I could help them complete their portion of the project since they were swamped with other work. I told them that I would do what I could to help but that I couldn’t finish their entire project for them. Instead, I helped them as much as I could so they could get back on track.”

14. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

Teamwork is an important skill to have in the workplace, and employers ask this question to see if you can work well with others. When answering this question, it’s important to show that you are a team player who can resolve conflict.

Example: “I was working on a project for my college communications class where we had to create a marketing campaign for a product. My group members were all very different people, but I tried to encourage everyone to be open-minded about each other’s ideas. One of my teammates wanted to do a social media campaign, while another wanted to focus more on traditional advertising. We discussed our differences and came up with a compromise by doing both.”

15. What tools do you use when dealing with supply chain related issues?

This question is an opportunity to show your knowledge of the tools and software you use in your current role. You can also mention any additional tools that you would like to learn about if you are applying for a position where you will be expected to do so.

Example: “I have used SAP Supply Chain Management, Microsoft Dynamics GP and Oracle Supply Chain Suite in my previous roles. I am currently learning how to use Oracle Enterprise Resource Planning as well. These tools allow me to manage supply chain issues such as forecasting, inventory management, production planning and shipping.”

16. What do you think makes a good account manager?

This question can help the interviewer get to know you as a professional and see how your skills match up with what they’re looking for in an account manager. Use this opportunity to highlight your communication, organization and teamwork skills.

Example: “I think a good account manager is someone who has strong communication skills, both written and verbal. Account managers need to be able to communicate effectively with clients and other team members about projects and deadlines. They also need to be organized so that they can keep track of all their client information and project details. Finally, I think it’s important that account managers are willing to work well with others on their teams.”

17. RR Donnelley places great emphasis on being innovative. What would you say is necessary for innovation?

This question is an opportunity to show your knowledge of the company’s values and how you can contribute to them. You should explain what innovation means to you, as well as how it has helped you in your career.

Example: “Innovation is a key part of my work ethic. I believe that if we aren’t constantly innovating, then we’re not doing our jobs. Innovation is about finding new ways to do things, which helps us grow as individuals and as a team. It also allows us to find solutions to problems before they become too big to handle.”

18. Do you have any experience working with a CRM system?

This question can help the interviewer determine your comfort level with using a specific system. If you have experience, share what you liked about it and how it helped you in your previous role. If you don’t have any experience, you can talk about your interest in learning more about CRM systems.

Example: “I’ve worked with several different CRM systems throughout my career, but I find that Salesforce is one of the most user-friendly systems out there. It’s easy to navigate and has many helpful features for salespeople like me who are constantly on the go. In my last position, I used Salesforce to track leads, manage client information and create reports.”

19. What types of projects have you managed in the past?

This question can help the interviewer understand your experience and how you might fit into their company. Use examples from your resume to highlight what types of projects you’ve worked on in the past, such as large-scale or time-sensitive projects.

Example: “In my last role, I managed a team that was responsible for creating marketing materials for clients. We had several deadlines throughout the year where we needed to create new content for our clients’ websites and social media accounts. This required me to manage my team’s workflow so they could complete all of their tasks within the deadline.”

20. What is your favorite thing about the printing industry?

This question is an opportunity to show your passion for the printing industry. Employers ask this question because they want to know that you are genuinely interested in working at their company and not just looking for a paycheck. When answering this question, think about what aspects of the printing industry excite you most. Consider mentioning something specific about the printing industry that interests you.

Example: “My favorite thing about the printing industry is how much it has changed over the years. I love being able to work with new technology and seeing how our company can use it to improve our processes. I also enjoy learning more about different types of paper and other materials used in the printing process.”