20 SAP Concur Interview Questions and Answers

SAP Concur is a leading provider of integrated travel and expense management solutions. The company serves more than 30,000 customers in over 150 countries.

If you’re interviewing for a job at SAP Concur, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of SAP Concur interview questions and answers to help you prepare for your interview.

SAP Concur Interview Process

The interview process at SAP Concur can vary depending on the position you are applying for. However, most positions will require at least a phone screen with a recruiter, followed by an interview with a hiring manager. For some positions, you may also be required to do a presentation or take a coding test. Overall, the interview process is fairly standard and should not be too difficult.

1. What do you know about SAP Concur?

This question is a great way for the interviewer to assess your knowledge of SAP Concur and how you use it. Use this opportunity to show that you know what SAP Concur does, how it works and its benefits.

Example: “SAP Concur is an application that helps companies manage their travel expenses. It allows employees to book flights, hotels and rental cars online. The system also has features that allow users to track their spending and monitor their budgets. I have used SAP Concur in my previous job as a project manager at XYZ Company where I was responsible for managing all company trips.”

2. Why did you decide to apply for this position at SAP Concur?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any skills or experiences that relate to this position, such as SAP Concur’s mission statement or values.

Example: “I applied for this position because I am passionate about helping businesses save money while also providing excellent customer service. In my previous role, I helped companies reduce expenses by implementing cost-saving measures into their business processes. This experience has given me valuable insight into how to use SAP Concur to achieve similar results.”

3. How would you describe your customer service style?

This question is an opportunity to show your interviewer that you have the ability to work with others and collaborate. Your answer should include a brief description of how you would approach customer service in this role, including any specific skills or traits you possess that make you effective at providing excellent customer service.

Example: “I believe that every customer deserves excellent service regardless of their issue. I am always willing to go above and beyond for my customers, even if it means staying late or working on weekends. My goal is to provide solutions to problems as quickly as possible so that customers can get back to their day-to-day activities without having to worry about their travel plans.”

4. In what ways are you able to improve the customer experience?

This question is a great way to assess your problem-solving skills and ability to create innovative solutions. Use examples from previous work experience or education that show you can use critical thinking skills to find the best ways to improve customer experiences.

Example: “In my last role, I was tasked with improving the company’s travel policy for employees. The company had several different policies in place depending on the employee’s position, which made it difficult for some employees to understand what they were allowed to do when traveling. I created one comprehensive travel policy that applied to all employees regardless of their job title. This helped streamline communication between employees and managers about travel.”

5. What is your approach to selling a product or service?

This question is an opportunity to show your sales skills and how you can apply them to the role. Your answer should include a specific example of how you used your selling skills in a previous position.

Example: “I believe that it’s important to understand my client’s needs before I pitch a product or service. In my last position, I was working with a new client who had no idea what they wanted from our company. I spent time getting to know them and their business so I could learn about their goals and create a proposal that would help them achieve those goals. The client ended up signing on for three years because of my approach.”

6. What is the most important thing that you look for in an employer?

This question is a great way for the interviewer to learn more about you as an individual. It’s important that you answer honestly and with your own personal values in mind. When answering this question, it can be helpful to think of what makes you happy at work.

Example: “I am very passionate about working for a company that cares about its employees. I want to work somewhere where people are valued and appreciated. I also look for companies that offer opportunities for growth and development. I believe that if I’m given the opportunity to grow my skills and knowledge, then I will be able to contribute even more to the organization.”

7. Tell me about a time when you had to deal with an angry client, how did you handle it?

This question is a great way to see how you handle conflict and can help the interviewer determine if you have experience working with clients. Use examples from your previous work experience, but also include any personal experiences that show you know how to diffuse a situation.

Example: “In my last role as an accountant for a small business, I had a client who was upset about their invoice. They were expecting one amount, but instead received a higher number. When they called me, I explained why there was a difference in the numbers and apologized for any inconvenience it caused them. The client understood and appreciated my honesty.”

8. Provide an example of a time when you went above and beyond for a client.

This question is a great way to show your dedication and willingness to go the extra mile for clients. When answering this question, it can be helpful to mention how you helped save the client money or time in some way.

Example: “When I first started working as an accountant at my previous company, one of my clients was having trouble with their budgeting software. They were unsure how to use many of the features and asked me if I could help them learn more about the program. I spent several hours after work going over all of the different functions of the software with the client so they would feel comfortable using it on their own.”

9. If hired, which area of sales would you like to work in?

This question is a great way for the interviewer to learn more about your interests and skills. It’s also an opportunity for you to show that you have done some research on the company and its offerings. When answering this question, make sure to mention which areas of sales are available at the company.

Example: “I would love to work in travel sales. I’ve always been interested in helping people plan their vacations and find new places to visit. I think my customer service skills and attention to detail would be beneficial in this role.”

10. Do you have any experience working with software development?

This question is an opportunity to show your knowledge of the software development process. It’s also a chance for you to demonstrate that you can work with others and collaborate on projects.

Example: “I have experience working with software developers in my previous role as a project manager at XYZ Company. I worked closely with our IT department, which included several software developers. We would meet regularly to discuss upcoming projects and how we could best implement new features into our existing systems. This helped me understand what was involved in creating new applications and integrating them into our company’s existing technology.”

11. How do you keep up with the latest trends in software development?

This question can help the interviewer determine your ability to learn new things and adapt to changes in technology. Your answer should show that you are willing to take on challenges, have a curious nature and enjoy learning.

Example: “I am always looking for ways to improve my skills as a developer. I subscribe to several software development blogs and newsletters so I can stay up-to-date with the latest trends in the industry. I also attend webinars and online courses to expand my knowledge of SAP Concur and other business applications.”

12. Describe your experience implementing new projects and programs.

This question is an opportunity to show your ability to work with a team and manage multiple projects at once. Use examples from previous experience that highlight your communication skills, attention to detail and organizational abilities.

Example: “In my last role as a senior project manager, I was responsible for managing the implementation of new programs and initiatives across several departments within the company. One of these programs involved implementing a new expense reporting system for employees who travel on business trips. This program required me to communicate with each department head about the rollout of the new system and how it would affect their teams. I also had to ensure all employees were trained on the new system before they could submit expenses.”

13. What do you think is the most important aspect of project management?

This question is a great way for the interviewer to assess your understanding of project management and how you prioritize tasks. Your answer should show that you understand what’s important in managing projects, but also highlight your own strengths as a project manager.

Example: “I think communication is the most important aspect of project management because it allows me to keep my team informed about any changes or updates to the project. I always make sure to communicate with my team members on a regular basis so they know what their responsibilities are and when they’re expected to complete them.”

14. Which programming languages are you familiar with?

This question is a great way for the interviewer to assess your technical knowledge and experience with programming languages. If you have previous experience working in an environment that uses SAP Concur, it can be beneficial to mention this as well.

Example: “I am familiar with Java, C++ and Python. I used these languages when I worked at my last job where we implemented SAP Concur into our existing system. My team was responsible for integrating the program’s API into our existing code. This allowed us to use the program more efficiently within our company.”

15. Have you ever worked on a team where you disagreed with other members, how did you handle it?

This question is a great way to see how you work with others and your ability to compromise. When answering, it can be beneficial to mention that you were able to find a solution that everyone was happy with.

Example: “I have worked on teams where I disagreed with other members about the best course of action for a project. In these situations, I always try to listen to what my team has to say and understand their perspective. After listening, I will offer my own opinion and explain why I think it’s the best option. If they are still not convinced, I will ask if there is anything else I can do to help them feel more comfortable with my decision.”

16. Give us an example of a time when you were faced with a challenge and how you overcame it.

This question is a great way to determine how you respond to challenges and whether or not you have the skills necessary to overcome them. When answering this question, it can be helpful to think of a time when you faced a challenge in your previous job and explain what steps you took to solve the problem.

Example: “In my last position as an accountant for a small business, I was tasked with creating reports that would help our company understand where we could save money on expenses. After working on these reports for several weeks, I realized that there were some areas of spending that I hadn’t accounted for. I spoke with my supervisor about the issue and she helped me create new reports that included all of the information needed.”

17. What do you think are the most important qualities for an auditor?

The interviewer may ask this question to assess your understanding of the role of an auditor and how you would perform in that position. Your answer should include a list of qualities, such as attention to detail, communication skills, problem-solving abilities and critical thinking skills.

Example: “I think the most important quality for an auditor is integrity. Auditors are responsible for ensuring that financial records are accurate and complete, so they must be honest about their findings. They also need strong analytical and problem-solving skills because auditing involves identifying issues and finding solutions. Finally, I believe it’s essential for auditors to have excellent communication skills because they often work with other employees who may not understand their processes.”

18. Explain some of the risks associated with auditing.

Auditing is a critical function of SAP Concur, and the interviewer will want to know that you understand how important it is to ensure compliance with company policies. Use examples from your own experience to show the interviewer that you can handle this responsibility.

Example: “Auditing is an essential part of my job as a senior accountant at ABC Company. I have been responsible for auditing transactions since I started working there five years ago. The risks associated with auditing are noncompliance, fraud and theft. Noncompliance occurs when employees don’t follow company policy or procedures. Fraud happens when someone intentionally misrepresents financial information. Theft is when someone takes money without authorization.”

19. What kinds of audits have you performed in the past?

Audits are a common task for those who work in accounting. The interviewer may ask this question to see if you have experience with the types of audits that they perform at their company. Use your answer to highlight any specific skills or knowledge you have regarding auditing processes.

Example: “I’ve performed several different kinds of audits throughout my career, including financial and compliance audits. I’m comfortable performing both internal and external audits, although I prefer internal audits because they allow me to use my own judgment when deciding which areas to focus on. Internal audits also give me an opportunity to learn more about the company’s operations and how we can improve our systems.”

20. How many clients have you audited before?

This question is a good way to assess your experience level with SAP Concur. If you have audited clients before, the interviewer will want to know how many and what kind of companies you worked with. If this is your first time auditing a client, they may ask about other experiences that are similar in nature.

Example: “I’ve audited three different clients for their travel expenses. One was a small company with only five employees, while another had over 500 employees. The third one was a mid-sized company with around 1,000 employees.”