Career Development

What Does a Screener Do?

Find out what a screener does, how to get this job, and what it takes to succeed as a screener.

Screener jobs are an important part of the hiring process. They’re responsible for reviewing applications and resumes to determine which candidates will be invited to interview with the company. Screener duties may also include conducting phone interviews or scheduling in-person interviews with candidates who pass initial screening.

Screener jobs require a lot of attention to detail. Screens must carefully review each application or resume they receive to ensure that only qualified candidates move forward in the hiring process. This often involves checking boxes, filling out forms, or making notes on applications as they go through them.

Screener Job Duties

A screener typically has a wide range of responsibilities, which can include:

  • Providing customer service to applicants by answering questions about the application process or by helping them complete applications online
  • Applying candidate criteria such as experience level, education level, work history, criminal record, and other factors that may disqualify an applicant from being considered for a position
  • Reviewing applications for compliance with company requirements such as minimum educational requirements or work experience in certain fields
  • Collecting reference information from previous employers and colleagues on behalf of employers during the hiring process
  • Conducting interviews with applicants to assess their qualifications and suitability for a position
  • Screening applicants for employment positions that are available within the organization or through outside recruiters
  • Collecting and maintaining records of applicants’ information including contact information, test scores, and past employment history
  • Interviewing applicants using scripted interview questions to gather information about their qualifications and experience
  • Determining whether an applicant meets minimum qualifications and standards for hiring

Screener Salary & Outlook

Screener salaries vary depending on their level of education, years of experience, and the company size and location. They may also earn additional compensation in the form of overtime.

  • Median Annual Salary: $37,832 ($18.19/hour)
  • Top 10% Annual Salary: $83,000 ($39.9/hour)

The employment of screeners is expected to grow slower than average over the next decade.

Employment growth will be limited because of automation, which will allow fewer screeners to monitor more machines or items. However, some jobs will still be needed to maintain and repair screening equipment.

Screener Job Requirements

A screener typically needs to have the following qualifications:

Education: Most employers require screener candidates to have a high school diploma or equivalent. Some employers may prefer candidates who have completed a post-secondary program in criminal justice or a related field.

Training & Experience: Most employers will provide on-the-job training for screeners. This training will teach the screener how to use the ticketing system and how to handle different situations. The training will also teach the screener how to handle cash and how to count money.

Certifications & Licenses: Screener certification is not necessary for this role. However, you can pursue certifications to gain additional knowledge about your responsibilities and further your career.

Screener Skills

Screener need the following skills in order to be successful:

Attention to detail: Screener duties require you to notice small details about people and objects. You may be responsible for checking for prohibited items, such as weapons, drugs or large amounts of cash, and you need to be able to identify these items when you see them. You also need to notice if someone is acting suspiciously or if they may be a threat to others.

Communication skills: Screeners communicate with passengers, other security personnel and other airport staff. They should be able to speak with others in a professional and courteous manner. They should also be able to listen to passengers and answer their questions. Communication skills also include listening skills, which allow screeners to hear and understand passenger concerns.

Computer proficiency: Screener duties often involve using computers to enter data, review applications and monitor security systems. Having computer proficiency can help you complete your duties efficiently and effectively. Screener duties may also involve using computer programs to review applications, check backgrounds and monitor security systems.

Inquisitiveness: Screener duties often involve asking questions to gather more information about a situation or to clarify details. This is an essential skill for screener jobs because it allows you to gather the information you need to make an informed decision. For example, if you notice a discrepancy in a passenger’s paperwork, you may ask them to explain the situation to ensure they aren’t a security risk.

Patience: Screener duties can be fast-paced and hectic, so it’s important for screeners to have patience. They might need to work with several people at once, so they should be able to remain calm and friendly while they process passengers. Screener duties can also be physically demanding, so screeners should be able to remain calm and patient while they stand for long periods of time and perform physically demanding tasks.

Screener Work Environment

Screeners work in a variety of settings, including airports, courthouses, and other public buildings. They may also work in private businesses, such as office buildings, factories, and warehouses. Screeners typically work in well-lit, ventilated areas and are exposed to noise from the equipment they use. They may be required to stand for long periods of time and to lift and carry heavy objects. Screeners may work the usual nine-to-five schedule, although they may be required to work late into the night and on weekends during busy periods. They may also work extra hours to complete screening projects or to stay abreast of the latest developments in their field.

Screener Trends

Here are three trends influencing how screeners work. Screeners will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Remote Work

The growth of remote work is a trend that is quickly gaining popularity among employers, as it allows them to save money on office space and reduce their employee turnover rate.

Screener professionals can capitalize on this trend by becoming experts in screening candidates who are applying for remote work positions. This will allow them to help employers find the best candidates for these jobs, which are becoming increasingly popular.

AI Will Become More Important

As artificial intelligence (AI) becomes more important, screener professionals will need to learn how to use it to their advantage. AI can be used to automate many of the tasks that screeners do, such as filtering out spam or detecting fraud.

By learning how to use AI, screener professionals can make their jobs easier and more efficient. They can also use AI to improve the quality of the data they collect, which can have a positive impact on their company’s bottom line.

More Focus on Diversity & Inclusion

As businesses become more aware of the importance of diversity and inclusion, they are beginning to place a greater emphasis on hiring screeners who have experience working with diverse populations.

This trend is likely to continue in the future, as businesses realize the value of having a workforce that reflects the customers they serve. Screeners who are able to understand the needs of diverse populations will be in high demand, as they will be able to help businesses create products and services that appeal to a wide range of people.

How to Become a Screener

A screener career can be a great way to get started in the security industry. It’s a good opportunity to learn about different types of jobs and companies, and it can lead to more advanced positions if you want to continue your career in security.

As a screener, you’ll need to have a good understanding of security procedures and policies. You’ll also need to be able to recognize potential threats and handle difficult situations calmly and effectively. Communication skills are important so that you can explain screening procedures to passengers clearly and politely.

Advancement Prospects

Screeners have a few options for advancement. They may move into a lead screener position, where they would be responsible for training new screeners. They may also move into a quality assurance role, where they would be responsible for making sure that the products being screened meet the company’s quality standards. Finally, they may move into a management role, where they would be responsible for a team of screeners.

Screener Job Description Example

At [CompanyX], we provide our clients with the best possible customer service experience by connecting them with the right customer service representative (CSR) for their needs. We are looking for a screener to join our team and help us ensure that every call is routed to the appropriate CSR. The ideal candidate will have excellent communication and organizational skills, as well as the ability to multitask and stay calm under pressure. He or she will be responsible for screening callers, asking them a set of questions to determine their needs, and then routing them to the appropriate CSR. The screener will also be responsible for taking messages and forwarding them to the appropriate CSR.

Duties & Responsibilities

  • Serve as the first point of contact for all incoming calls, emails, and other communications
  • Handle customer inquiries and complaints in a professional and courteous manner
  • Direct customers to the appropriate department or individual for assistance
  • Record and document customer interactions and transactions
  • Update customer information in the company database
  • Perform basic troubleshooting and provide technical support
  • Follow up with customers to ensure their needs have been met
  • Monitor call volume and escalate issues to management as needed
  • Train new employees on proper phone etiquette and company procedures
  • Adhere to all company policies and procedures
  • Maintain a high level of confidentiality
  • Other duties as assigned

Required Skills and Qualifications

  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work independently and with a team
  • Flexible schedule, including evenings and weekends
  • Proficient in Microsoft Office, with aptitude to learn new software and systems

Preferred Skills and Qualifications

  • Associate’s degree or higher
  • Bilingual (English/Spanish)
  • Experience working in a call center or high-volume customer service environment
  • Experience with screening or background check processes


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