25 Security Guard Interview Questions and Answers

Without security guards, people and property face many risks. Security guards ensure their safety by identifying risks and neutralizing them. That’s why demand for security guards in businesses, campuses, hospitals, government buildings, and banks is high. But even though your skills are sorely needed, you’ll still need to answer a range of security guard interview questions before you officially get the job.

The questions asked in a security guard interview measure your work ethic, problem-solving skills, reliability, and competency. Read on to learn how to interview for a security job, so you can be prepared for anything, just as you need to be on the job.

1. Are you comfortable working alone or in a team setting?

Security guards often work alone, but they also need to be able to communicate with their team members. Employers ask this question to make sure you understand the differences between working in a solo or group setting. In your answer, explain how you feel about both situations and why you prefer one over the other.

Example: “I am comfortable working both alone and in a team setting. I understand the importance of being able to work independently and take initiative when necessary, but I also recognize that there are times when it is beneficial to collaborate with others. When working as part of a team, I strive to be an active listener and contribute my ideas and experience to help reach our shared goal. I enjoy learning from others and believe that teamwork can lead to greater success than individual efforts. I have had many successful experiences working in teams, such as leading a security team for a large event or developing safety protocols for a new building.”

2. What are some of the most important qualities a security guard should have?

Employers ask this question to make sure you understand the role of a security guard and what qualities are important for the job. They want someone who is responsible, trustworthy and has good communication skills. When answering this question, think about which qualities you have that would be beneficial in this position.

Example: “I believe that the most important qualities for a security guard are dependability, attention to detail, and strong communication skills. Dependability is key in this role because it requires someone who can be trusted to show up on time and complete their duties with precision. Attention to detail is also essential as it allows me to spot potential threats or suspicious activity quickly and accurately. Finally, strong communication skills are necessary so I can effectively communicate with other staff members and customers if needed.”

3. How would you react if you saw someone breaking into a car or stealing from a store?

Security guards often encounter people who are breaking the law. Employers ask this question to make sure you know how to react in these situations and that you can keep yourself safe. In your answer, explain what steps you would take to handle the situation without putting yourself at risk.

Example: “If I saw someone breaking into a car or stealing from a store, my first priority would be to ensure the safety of everyone involved. I would assess the situation and call for help if necessary. Depending on the severity of the crime, I would either confront the perpetrator directly or contact local law enforcement. In any case, I would remain calm and professional while collecting as much information as possible about the incident.

I have extensive experience in security guard roles, so I am well-equipped to handle such situations. I understand that it is important to stay alert and aware of my surroundings at all times. My training has taught me how to de-escalate potentially dangerous situations and take appropriate action when needed. I also know the importance of following protocol and reporting incidents accurately and promptly.”

4. What is the most challenging situation you have faced while on the job?

Security guards often face challenging situations, and employers ask this question to learn how you react in these situations. When answering this question, it can be helpful to mention a specific situation and describe what you did to resolve the issue.

Example: “The most challenging situation I have faced while on the job was when I had to respond to a security breach. It happened at an event I was working, and there were hundreds of people in attendance. My first priority was to assess the situation and ensure everyone’s safety. I quickly identified the source of the breach and took action to contain it. I worked with other staff members to evacuate the area and secure the perimeter. Once the threat was contained, I followed up with the necessary authorities and provided them with all the information they needed.

I am proud of how I handled this situation because I was able to remain calm under pressure and take decisive action. This experience has taught me the importance of staying vigilant and prepared for any potential security threats. As a Security Guard, I understand the importance of being proactive and taking quick action when needed.”

5. Provide an example of a time when you successfully resolved an issue with a difficult customer or client.

Security guards often interact with people who are upset or in a rush. Employers ask this question to make sure you have experience handling challenging situations and can diffuse them quickly. In your answer, explain how you handled the situation and what steps you took to resolve it.

Example: “I have had several experiences in my career as a Security Guard where I was able to successfully resolve an issue with a difficult customer or client. One example that stands out is when I was working at a retail store and encountered a customer who was extremely angry about the product they purchased.

The customer was yelling and causing a scene, so I calmly approached them and asked if we could talk privately. I listened to their concerns and explained why the product didn’t meet their expectations. After some discussion, I offered them a full refund and apologized for the inconvenience. The customer eventually calmed down and accepted the offer.

This experience taught me the importance of being patient and understanding when dealing with difficult customers. It also showed me how important it is to be able to think on your feet and come up with creative solutions to challenging situations. These are skills I believe will serve me well in this position.”

6. If a customer or client asks you a question about something you don’t know, how do you handle the situation?

Security guards often interact with customers and clients, so employers ask this question to make sure you have the ability to handle customer service situations. In your answer, show that you can be honest and direct when answering questions about things you don’t know. Explain that you would try to find out the answer for them as quickly as possible.

Example: “When a customer or client asks me a question that I don’t know the answer to, I handle it in a professional and courteous manner. First, I listen carefully to their question and acknowledge that I understand what they are asking. Then, I apologize for not knowing the answer and explain that I will do my best to find out the information they need. Finally, I take steps to get them the right answer as quickly as possible by researching the issue or consulting with other knowledgeable staff members.”

7. What would you do if you saw one of your coworkers engaging in suspicious or illegal activity?

Security guards often work in teams, so employers ask this question to make sure you’re a team player. They want to know that you’ll report any wrongdoing by your coworkers and that you can trust them with sensitive information. In your answer, emphasize that you would report the activity to your supervisor or manager immediately.

Example: “If I saw one of my coworkers engaging in suspicious or illegal activity, I would take immediate action. First, I would assess the situation and determine if it was a safety risk to myself or anyone else. If so, I would call for backup and alert the authorities. If not, I would confront the individual and explain why their behavior is unacceptable. I would then document the incident thoroughly and report it to my supervisor. As a security guard, I understand the importance of taking swift and decisive action when something like this occurs. It’s essential that we maintain a safe and secure environment for everyone involved.”

8. How well do you handle stress and pressure?

Security guards often work in high-pressure situations. They must remain calm and collected when faced with dangerous or challenging situations. Employers ask this question to make sure you have the right temperament for the job. In your answer, share a story about a time you were under pressure but still managed to perform well.

Example: “I am an experienced Security Guard and I understand that the job can be stressful at times. I have developed a number of strategies to help me handle stress and pressure in a professional manner.

Firstly, I remain calm and collected when faced with difficult situations. This helps me stay focused on the task at hand and allows me to think clearly about how best to respond. Secondly, I take regular breaks throughout my shift to ensure I don’t become overwhelmed by the demands of the job. Finally, I use positive self-talk to remind myself that I have the skills and experience necessary to handle any situation that may arise.”

9. Do you have any questions for us about the position or company?

This is your opportunity to show the interviewer that you have done your research and are genuinely interested in the position. It also gives you a chance to ask any questions you may have about the company or security guard training program.

Example: “Yes, I do have a few questions. First, could you tell me more about the security protocols that are in place? Secondly, what kind of training and development opportunities will be available for me as a Security Guard? Finally, how does this position fit into the overall security strategy of the company?

I’m confident that my experience and expertise make me an ideal candidate for this role. I have extensive knowledge of security procedures and protocols, and I’m comfortable working with both digital and physical security systems. I’m also well-versed in emergency response protocols and can handle difficult situations calmly and efficiently. My commitment to safety and security is unwavering, and I take pride in ensuring the safety of all personnel and property.”

10. When performing your duties, what is your priority?

This question is a way for the interviewer to assess your commitment to security. Your answer should show that you value safety and security over other factors, such as personal convenience or financial gain.

Example: “My priority as a Security Guard is to ensure the safety and security of everyone in the building. I take my job seriously and always strive to be proactive in identifying potential risks or threats. My goal is to prevent any incidents from occurring, while also responding quickly and effectively if an incident does occur.

I am highly trained in de-escalation techniques and have experience dealing with difficult situations. I understand that communication and diplomacy are key when it comes to resolving conflicts. I also make sure to stay up to date on all relevant laws and regulations so that I can properly enforce them.”

11. We want to ensure that our security guards are well-informed about current events and popular locations in the area. What sources do you use to stay informed about local happenings?

Security guards need to be aware of what’s happening in their community. They should know the best places to eat, where people gather and other popular locations. This helps them keep an eye out for suspicious activity and protect clients from harm. When you answer this question, list a few news sources that you use to stay informed about local events.

Example: “Staying informed about local happenings is an important part of being a successful security guard. To stay up to date on current events and popular locations in the area, I use a variety of sources. First, I read both local and national newspapers daily. This helps me keep track of any major news stories that may affect our facility or the surrounding area. Second, I follow several local news outlets on social media. This allows me to quickly access breaking news stories as they occur. Finally, I regularly attend community meetings and events. This gives me an opportunity to meet people from the neighborhood and learn more about what’s going on in the area. By using these sources, I am able to remain knowledgeable about local happenings and be prepared for any potential issues that may arise.”

12. Describe your experience with first aid and basic emergency response.

Security guards often need to respond quickly in emergency situations. Employers ask this question to make sure you have the necessary skills and training to keep their employees safe. If you don’t have experience with first aid or emergency response, consider taking a course before your interview.

Example: “I have extensive experience with first aid and basic emergency response. During my time as a security guard, I was trained in CPR, AED, and other life-saving techniques. I am also certified in First Aid/CPR by the American Red Cross. In addition to this training, I have responded to numerous medical emergencies onsite. I have assisted individuals who were injured or ill, administered first aid when needed, and contacted appropriate personnel for further assistance. My ability to remain calm under pressure has allowed me to successfully handle these situations.”

13. What makes you an ideal candidate for this position?

Employers ask this question to learn more about your qualifications and how you feel you would fit in with their company. Before your interview, make a list of reasons why you are the best candidate for the job. Focus on skills that match what the employer is looking for and emphasize any unique qualities or experiences that might set you apart from other candidates.

Example: “I believe I am an ideal candidate for this position because of my experience and qualifications. I have been a security guard for over five years, during which time I have gained a wealth of knowledge in the field. I have worked in various environments such as retail stores, corporate buildings, and residential complexes. In each setting, I was able to demonstrate my ability to remain alert and vigilant while on duty.

In addition to my experience, I also possess the necessary certifications and training required for this role. I have completed courses in first aid and CPR, fire safety, and emergency response. I am also certified in defensive tactics and firearms safety. My commitment to staying up-to-date with industry standards ensures that I can provide the highest level of protection possible.”

14. Which security systems have you worked with in the past?

This question can help the interviewer determine your experience with different security systems. Security guards often work with a variety of security systems, so it’s important to have some experience with them. When answering this question, list any specific systems you’ve worked with in the past and explain what they do.

Example: “I have extensive experience working with a variety of security systems. In my previous role, I worked with CCTV cameras and motion sensors to monitor the premises. I also had experience setting up access control systems such as keypads, card readers, and biometric scanners.

In addition, I am familiar with alarm systems, including both wired and wireless options. I understand how to program these systems to ensure that they are properly activated when needed. Furthermore, I am comfortable troubleshooting any issues that may arise in order to keep the system running smoothly.”

15. What do you think is the most important aspect of customer service?

Customer service is an important part of any job, but it’s especially crucial for security guards. The interviewer wants to make sure you understand the importance of customer service and how it relates to this role. Use your answer to highlight your interpersonal skills and ability to communicate with others.

Example: “I believe the most important aspect of customer service is providing a safe and secure environment. As a security guard, I understand that my primary responsibility is to ensure the safety of customers, employees, and visitors. In order to do this effectively, I must be vigilant in monitoring the premises for any suspicious activity or potential threats. This includes being aware of who is entering and exiting the building, as well as keeping an eye out for anything out of the ordinary.

Additionally, I am committed to providing excellent customer service by responding quickly to any requests or concerns from customers or staff. I strive to maintain a professional attitude at all times while remaining friendly and approachable. My goal is always to create a positive experience for everyone involved.”

16. How often do you perform a patrol of your assigned area?

This question can help the interviewer determine how often you check in on your security post and whether or not you are able to stay alert while working. Security guards must be vigilant at all times, so it’s important that they perform regular patrols of their assigned area. Your answer should reflect a commitment to staying alert and aware of your surroundings at all times.

Example: “As a Security Guard, I understand the importance of patrolling my assigned area. I believe in being proactive and taking preventative measures to ensure safety for all those within the premises. Therefore, I perform regular patrols of my assigned area at least once an hour. During these patrols, I inspect the area for any suspicious activity or potential security threats. If I detect anything out of the ordinary, I take immediate action to investigate further and report it to the appropriate personnel. Furthermore, I also keep track of the time spent on each patrol so that I can adjust my schedule accordingly if needed.”

17. There is a problem with a customer, but you have another call coming in. What do you do?

This question is a test of your problem-solving skills. It also shows the interviewer how you prioritize tasks and manage time under pressure. Your answer should show that you can make quick decisions, while still being respectful to customers.

Example: “When faced with a problem customer and another call coming in, I prioritize the situation. First, I assess the severity of the customer’s issue and determine if it requires immediate attention or can wait until after the incoming call is handled. If the customer needs immediate assistance, I take the time to listen carefully and address their concerns promptly. I also ensure that I am respectful and professional at all times.

If the customer’s issue does not require immediate attention, I will politely inform them that I need to take the incoming call first but will be back shortly to help. This way, I am able to handle both situations efficiently without compromising on either one. Ultimately, my goal is to provide excellent customer service while ensuring the safety of everyone involved.”

18. Describe a time when you had to make a difficult decision regarding security protocol?

This question can help interviewers understand how you make decisions and whether or not you have experience with making important choices. When answering this question, it can be helpful to describe a specific situation in which you had to choose between two options and the reasoning behind your decision.

Example: “When I was working as a security guard at an event venue, there was a large crowd of people waiting to get into the building for a concert. The doors were scheduled to open at 8 p.m., but some fans arrived early and tried to enter the building before then. I knew that letting them inside would cause a safety issue because there wasn’t enough room for everyone to safely stand. However, I also didn’t want to disappoint those who waited until the doors opened. In the end, I decided to let only one person in per ticket holder so that no one else could enter.”

Example: “I recently had to make a difficult decision regarding security protocol while working as a Security Guard at my previous job. The situation arose when I noticed an individual attempting to enter the building after hours without proper identification. After assessing the situation, I determined that this person posed a potential threat and needed to be removed from the premises immediately.

In order to ensure the safety of all staff and visitors, I made the difficult decision to deny the individual access to the building and call the police for assistance. I was able to successfully remove the individual from the premises without any further incident or disruption. This experience taught me the importance of remaining vigilant in upholding security protocols and making sure that everyone is safe.”

19. How do you handle the monotony of long shifts?

Security guards often work long shifts, sometimes overnight. Employers ask this question to make sure you can handle the job’s demands and responsibilities. In your answer, show that you have strategies for staying motivated during a shift. Share some of your favorite ways to stay alert and focused on the job.

Example: “I understand the monotony of long shifts and have developed strategies to help me stay alert and focused. I take regular breaks throughout my shift, which helps keep me energized and motivated. During these breaks, I will often do some light stretching or take a walk around the premises to ensure that everything is secure. I also make sure to remain up-to-date on security protocols and procedures by reading industry publications and attending seminars when possible. Finally, I always strive to maintain an open dialogue with other guards so that we can share our experiences and support each other during long shifts.”

20. Tell us about your experience working with CCTV surveillance systems.

Security guards often use CCTV surveillance systems to monitor their areas and keep an eye out for any suspicious activity. Employers ask this question to make sure you have experience using these types of systems, as it’s a common part of the job. In your answer, share about your experience with these systems and how comfortable you are working with them. If you don’t have much experience, explain that you’re willing to learn.

Example: “I have extensive experience working with CCTV surveillance systems. I was a security guard at my last job for five years and during that time, I managed the installation of multiple CCTV cameras in various locations throughout the building. I also monitored the footage from these cameras on a daily basis to ensure that all areas were secure.

In addition to this, I am well-versed in troubleshooting any technical issues that may arise with the system. I have successfully identified and resolved numerous hardware and software problems related to CCTV surveillance systems. My knowledge of network protocols and IP address configurations has allowed me to quickly identify and fix any connection issues.”

21. What is your approach to conflict resolution?

Security guards often encounter conflict, and employers want to know how you would handle it. Your answer should show that you can remain calm in a stressful situation and use your problem-solving skills to resolve the issue quickly.

Example: “My approach to conflict resolution is to first assess the situation and determine what the root cause of the conflict is. I believe that it’s important to understand why a conflict has arisen in order to effectively resolve it. Once I have identified the source of the issue, I will then work with all parties involved to come up with a mutually beneficial solution. My goal is to ensure that all parties are heard and respected while also finding an outcome that works for everyone.

I am confident in my ability to de-escalate tense situations and remain calm under pressure. I have experience working with people from diverse backgrounds and can easily adapt my communication style to suit different needs. I always strive to be fair and impartial when resolving conflicts and take into account the feelings and opinions of all involved.”

22. If you noticed someone behaving suspiciously, how would you respond?

Security guards often have to make quick decisions about whether a person is behaving suspiciously. Employers ask this question to see if you can use your judgment and experience to handle these situations effectively. In your answer, explain how you would assess the situation and decide what action to take.

Example: “If I noticed someone behaving suspiciously, my first response would be to remain calm and assess the situation. I would take note of any details that could help identify the individual or provide more information about their behavior. Then, depending on the severity of the situation, I would either approach the person directly or contact security personnel for assistance.

I have experience in de-escalating tense situations and am confident in my ability to handle them professionally. If necessary, I can call upon my training in crowd control and emergency management to ensure the safety of everyone involved. My goal is always to protect people and property while maintaining a positive environment.”

23. Are you familiar with any regulations or laws related to private security?

Security guards must be aware of the laws and regulations that apply to their work. Employers ask this question to make sure you have a basic understanding of these rules. Before your interview, read through any documents or manuals related to private security. If there are specific laws or regulations you’re unsure about, consider asking someone who is familiar with them for help.

Example: “Yes, I am very familiar with regulations and laws related to private security. I have worked in the security industry for over 10 years, so I understand the importance of being compliant with all applicable laws and regulations. I have a thorough understanding of federal and state laws that govern the security industry, as well as local ordinances. I also stay up-to-date on any changes or updates to these laws by attending seminars and reading industry publications. Furthermore, I make sure to follow my employer’s policies and procedures when it comes to security protocols. My experience has taught me that following the rules is essential to providing effective security services.”

24. In what ways do you think technology has changed the role of security guards?

This question can help interviewers understand your thoughts on how technology has changed the security industry. Security guards need to be aware of new technologies that may affect their job, so it’s important to show you’re up-to-date with current trends in the field.

Example: “Technology has had a major impact on the role of security guards in recent years. With advances in technology, security guards are now able to monitor and protect larger areas with fewer personnel. Security cameras, for example, can be used to monitor an area from multiple angles and alert security staff if any suspicious activity is detected. Furthermore, access control systems allow security guards to quickly and easily restrict or grant access to certain areas. This helps to ensure that only authorized individuals have access to sensitive areas.

In addition, modern security systems often include analytics capabilities which enable security guards to identify patterns and trends in order to better anticipate potential threats. Finally, mobile devices such as smartphones and tablets provide security guards with real-time information about their environment, allowing them to respond quickly and effectively to any incidents.”

25. Do you have any special skills that might be beneficial in this role?

Employers ask this question to see if you have any skills that might be useful in the role. They want to know what unique abilities you bring to the table and how they can help you succeed in your job. When answering this question, think about any special skills or certifications you have. If you don’t have any, consider talking about a skill you’ve developed over time.

Example: “Yes, I have several special skills that would be beneficial in this role. First of all, I am a certified security guard with extensive experience in the field. I have worked as a security guard for the past five years and during that time, I have developed strong observational and problem-solving skills. I am also highly organized and detail-oriented, which allows me to quickly identify potential threats or suspicious activity.

In addition, I am well-versed in safety protocols and am able to respond quickly and effectively to any emergency situation. I am also familiar with various types of security equipment such as CCTV cameras, alarm systems, and access control systems. Finally, I possess excellent communication skills, which allow me to interact professionally with clients, staff, and visitors.”