20 Sedgwick Interview Questions and Answers

Sedgwick is one of the largest insurance companies in the world, with over 14,000 employees in more than 275 offices across the globe. The company offers a variety of insurance products, from property and casualty to workers’ compensation and life insurance.

If you’re applying for a job at Sedgwick, you can expect to be asked a range of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Sedgwick interview questions and answers to help you prepare for your interview.

Sedgwick Interview Process

The interview process at Sedgwick is generally pretty straightforward. For most positions, you can expect to have a phone screen with a recruiter followed by one or more in-person interviews. The difficulty of the interviews will vary depending on the position you’re applying for, but overall they are not too difficult.

One thing to keep in mind is that Sedgwick is a large company with many different departments. As such, the interview process may vary slightly depending on which department you’re interviewing for. For example, the software developer interview process includes a half-hour phone call with four managers, while the customer service representative interview process starts with an online application.

Overall, the interview experience at Sedgwick is generally positive. However, there have been some complaints about the length of the hiring process (it can sometimes take up to five weeks to hear back after your initial interview) and the lack of communication from the company during the process.

1. What do you think are the most important qualities for a Claims Adjuster to have?

This question can help the interviewer determine if you have the skills and abilities needed to succeed in this role. Use your answer to highlight your relevant experience, skills and qualifications that make you a strong candidate for this position.

Example: “I think one of the most important qualities for a Claims Adjuster is attention to detail. This job requires me to review all aspects of an insurance claim, including any documentation or evidence provided by the client. I am also responsible for ensuring that the company pays out only what it owes based on the terms of the policy. For example, I once had a client who was involved in a car accident with another driver. The other driver claimed they were not at fault, but my investigation revealed otherwise. By paying close attention to the details of each case, I can ensure that the company makes fair decisions.”

2. Tell me about your experience with customer service, how would you rate it?

Customer service is an important part of working in the insurance industry. Employers ask this question to make sure you have experience with customer service and how you feel about it. When answering, try to focus on your positive experiences. Try to avoid talking about any negative experiences or complaints you’ve had as a customer.

Example: “I think customer service is very important. I always strive to be kind and helpful when speaking with customers. In my last position, I was often the first person that customers spoke with. I found that many people were nervous about their claims, so I tried to put them at ease by being friendly and helpful. I would rate my customer service skills as five out of five stars.”

3. How comfortable are you working in a fast-paced environment?

Working in a fast-paced environment can be challenging, but it also provides opportunities for growth. Employers ask this question to see if you are comfortable working in an environment where there is little time to complete tasks and deadlines are often tight. In your answer, show that you understand the challenges of working in a fast-paced environment and explain how you would handle them.

Example: “I am very comfortable working in a fast-paced environment because I thrive under pressure. When I have multiple projects due at once, I make sure to prioritize my work so I can get everything done on time. I find that when I’m busy, I stay focused and don’t waste time. I know that sometimes things come up unexpectedly, so I always leave myself extra time to account for any delays.”

4. Describe a time when you had to deal with an angry or upset customer.

This question can help an interviewer understand how you handle stressful situations. Use your answer to highlight your problem-solving and interpersonal skills, as well as your ability to remain calm under pressure.

Example: “I once had a customer who was upset because they didn’t receive their package on time. I listened carefully to what the customer said and asked questions to clarify any details that were unclear. Then, I apologized for the inconvenience and assured them that we would do everything in our power to make it right. The customer appreciated my sincere apology and agreed to wait another week for their order.”

5. Have you ever worked on a team project where there was conflict between members of the team? How did you handle it?

Teamwork is an important skill to have in the workplace, and employers ask this question to see if you can work well with others. Use your answer to show that you are a team player who can resolve conflict.

Example: “I’ve worked on several projects where there was conflict between members of the team. In my last role as a social media manager, I had two employees who were constantly arguing about how they should post content. They both wanted to be the one to post the most popular content, so they would argue over whose posts we should publish first.

I met with them separately to discuss their concerns. I learned that one employee felt like she wasn’t getting enough credit for her work, while the other just wanted to do her job without being criticized. After talking with them, I realized that I needed to give each person more opportunities to showcase their work. We created a new schedule that allowed each employee to post at least twice per day.”

6. When was the last time you helped someone meet a deadline?

This question can help the interviewer understand your ability to work under pressure and meet deadlines. Use examples from previous jobs that show you’re capable of working quickly and efficiently when needed.

Example: “At my last job, I was helping a client create an event website. The client wanted to launch the site in two weeks, but there were still many details left to be completed. I worked with the client to prioritize what they wanted on the site and helped them decide which features could wait until after the launch. We then set up a schedule for me to complete each task before the deadline. By the end of the week, we had most of the content on the site and I finished the rest by the deadline.”

7. Are you able to work independently?

This question is a great way to determine how well you can work without constant supervision. Employers ask this question because they want to know that you are capable of completing tasks on your own and not needing someone else’s help all the time. In your answer, try to explain that you enjoy working independently and feel confident in your ability to do so.

Example: “Yes, I am very comfortable working independently. Throughout my career, I have often been given projects or assignments where I was expected to complete them without any guidance from others. This has helped me develop my problem-solving skills and learn how to overcome challenges when I don’t have anyone to turn to for help.”

8. What do you know about Sedgwick?

This question is a great way for the interviewer to see how much you know about their company. It’s important that you do your research before going into an interview, and this is one of the best ways to show that you’re prepared. When answering this question, make sure to include some information about Sedgwick’s history, its current projects or any other facts you’ve learned from your research.

Example: “Sedgwick is a global risk management firm with over 1,000 employees worldwide. The company was founded in London in 1867 by John Sedgwick as a family business. In the 1960s, it expanded to New York City where it became a leader in insurance services. Today, Sedgwick has offices all around the world.”

9. How well do you communicate over the phone and through email?

The interviewer may ask this question to learn more about your communication skills. This is because you will likely communicate with clients and other employees over the phone and through email as part of your job duties. To answer, think about a time when you had to use these types of communication methods for work or school projects. Explain how you used them effectively in that situation.

Example: “I have experience communicating over the phone and through emails while working at my current position. I find that it’s important to be clear and concise when using both forms of communication. In my last role, I was responsible for answering phones during business hours. I also regularly communicated with coworkers via email regarding client accounts.”

10. Do you have any knowledge of medical terminology?

This question is a great way for employers to see if you have any experience with medical terminology. If you do, it can be beneficial to share that information and how you use it in your work. If you don’t, you can explain why you’re interested in learning more about the field of medicine.

Example: “I took a few classes on medical terminology when I was studying to become an RN. It’s always been interesting to me, so I’ve kept up my knowledge by reading articles online. I think it would be helpful to know some basic medical terms as an insurance agent because I could help clients better understand their policies.”

11. Why do you want to work at Sedgwick?

Employers ask this question to learn more about your intentions for applying. They want to know that you are genuinely interested in the position and company, so be honest when answering. If you have done research on Sedgwick, mention a few things that interest you about their mission or values. If you haven’t researched them yet, talk about what drew you to apply.

Example: “I am passionate about working with people who need help navigating the legal system. I believe everyone deserves access to justice, and I would love to work at a company that shares those beliefs. I also really like how Sedgwick is committed to hiring diverse employees. I think it’s important to represent all types of people in our workforce.”

12. Can you describe a time when you were successful working as part of a team?

Teamwork is an important skill to have in the workplace. Employers ask this question to see if you can work well with others and how you contribute to a team’s success. When answering, think of a time when you worked on a project or task with others. Explain what your role was and how it helped the team succeed.

Example: “In my last position as a customer service representative, I had to work with several different departments to help customers. For example, sometimes customers would call about their insurance claims. In those cases, I would need to talk to our claims department to find out more information. I found that working together allowed us to provide better service to our customers.”

13. Do you have experience handling claims?

This question can help the interviewer determine if you have experience with their specific industry. Use your answer to highlight any unique skills or experiences that relate to this role.

Example: “I worked as a claims adjuster for five years, and I’ve seen many different types of claims. In my last position, I handled all types of property damage claims, including fire, water and storm damage. I also helped customers understand what they were entitled to based on their insurance policy. This experience has given me valuable insight into how to handle various situations.”

14. What is your typing speed?

This question is a common one for employers to ask because it helps them determine how quickly you can type. It also shows your attention to detail and accuracy when typing. When answering this question, be sure to mention the speed at which you are comfortable typing and provide an example of what that looks like in practice.

Example: “I am able to type between 60-70 words per minute with very few errors. I have taken several typing classes throughout my education, so I feel confident in my ability to type accurately and efficiently.”

15. What is your biggest weakness?

Employers ask this question to learn more about your personality and how you handle challenges. They want to know that you are self-aware, so it’s important to answer honestly. When answering this question, try to think of a weakness that is not too serious or something that would be hard for you to overcome.

Example: “My biggest weakness is my perfectionism. I am always striving to do the best work possible, which can sometimes lead to me working long hours. I have been trying to find ways to balance my work with my personal life, such as taking short breaks throughout the day.”

16. What is your availability like?

Employers ask this question to make sure you can work the hours they need. They also want to know if you have any conflicts with their current employees. When answering, be honest about your availability and try to find a time that works for both parties. If there are no times that fit, offer some alternatives.

Example: “I am available Monday through Friday from 8 a.m. to 5 p.m. I do not have any conflicts with anyone at Sedgwick, but I would prefer to start my day around 9 a.m. so I can get in a workout before work.”

17. Do you consider yourself an organized person?

Employers ask this question to see if you can keep track of your work and stay on schedule. They also want to know how well you communicate with others about deadlines and other important information. Show the interviewer that you are organized by describing a time when you were able to complete tasks in a timely manner.

Example: “I am an extremely organized person, which is one of the reasons I was so successful at my last job. I always made sure to check my calendar before starting any projects. This helped me avoid missing deadlines or submitting incomplete work. It also allowed me to plan ahead for upcoming assignments and ensure I had all the necessary supplies.”

18. How would you prioritize multiple tasks if given a large workload?

This question can help the interviewer determine how you manage your time and prioritize tasks. Use examples from previous work experiences to show that you are organized, efficient and able to meet deadlines.

Example: “In my last role as a customer service representative, I was responsible for answering phones, responding to emails and resolving issues with clients. When given multiple calls or emails at once, I would first respond to customers who were waiting on an answer. If there were no urgent matters, I would then address the email that required more research. This helped me ensure all customers received answers in a timely manner while also ensuring I didn’t miss any important information.”

19. Explain what a claim is.

This question is a basic one that you may be asked in any interview. It tests your knowledge of the company and its services, as well as how you can apply it to real-world situations. Your answer should show that you understand what a claim is and how it works.

Example: “A claim is when an insured person files a request for compensation from their insurance provider after suffering a loss or damage due to an accident or natural disaster. In my previous role, I had to file several claims with our insurer because of the many storms we experienced last year. The process was simple enough, but there were times when I needed help understanding certain aspects of the process.”

20. What do you know about workers’ compensation?

Employers ask this question to make sure you have the knowledge and experience necessary to work in their department. They want someone who can handle claims quickly and accurately, so they may also test your math skills during this interview. Use examples from your previous job or talk about what you would do if faced with a new claim.

Example: “I know that workers’ compensation is an insurance policy for employees injured on the job. I’ve worked at my current position for five years, so I’m familiar with how to file a claim. If I was working somewhere new, I’d read through the company’s handbook to learn more about the process. I’d also speak with my supervisor about any questions I had.”