20 SelectQuote Interview Questions and Answers

When you’re interviewing for a job at SelectQuote, you can expect questions that assess your skills and experience in the insurance industry. The interviewer will also want to know how you would handle various customer service scenarios. Here are some sample SelectQuote interview questions and answers to help you prepare for your interview.

SelectQuote Interview Process

The interview process at SelectQuote is relatively fast and easy. Most candidates report that the entire process takes less than a week. The first step is usually a phone screening, followed by a virtual interview with a recruiter. The final step is an interview with the hiring manager, which is often conducted via video. Throughout the process, candidates are typically asked questions about their sales experience and background.

1. What is your experience in sales?

This question is a great way to learn about your potential employer’s expectations for the role. If you have no experience in sales, it’s important to highlight other relevant skills and experiences that can help you succeed in this position.

Example: “I’ve worked as an insurance agent for five years now, so I’m very familiar with the process of selling life insurance policies. In my previous job, I was responsible for finding new clients and convincing them to buy our products. I also had to follow up with customers regularly to make sure they were happy with their policy.”

2. Why do you want to work at SelectQuote?

This question is a great way to learn more about the applicant and their interest in working for your company. It also allows you to see if they have done any research on the company, which can be an indicator of how prepared they are for the interview process. When answering this question, it’s important to show that you understand what SelectQuote does and why you would like to work there.

Example: “I want to work at SelectQuote because I am passionate about helping people find affordable life insurance policies. I believe that everyone should have access to quality coverage, no matter their budget or situation. I think that SelectQuote is a great company with a lot to offer its employees, including competitive salaries and benefits.”

3. How would you describe your customer service style?

This question can help the interviewer understand how you would interact with customers and clients. When answering, it can be helpful to describe a specific situation in which you provided excellent customer service.

Example: “I believe that providing quality customer service is one of the most important aspects of my job. I always strive to make sure every client feels valued and respected. In my last role, I had a client who was having trouble finding affordable life insurance quotes online. They were very frustrated because they couldn’t find any quotes that met their needs. I spent an hour on the phone with them explaining different search terms and strategies for finding quotes. Eventually, we found several quotes that fit their budget.”

4. Do you have any experience working with insurance policies or the insurance industry?

This question is a great way for the interviewer to learn more about your experience and how it relates to the position. If you have no prior experience, explain what other types of policies or contracts you’ve worked with in the past.

Example: “I haven’t had any direct experience working with insurance policies, but I do have experience working with financial services contracts. In my last role as an underwriter, I reviewed investment portfolios and compared them to client goals to ensure they were meeting their needs. This helped me understand the importance of finding the right balance between risk and reward.”

5. Describe a time when you had to overcome an objection from a customer.

An interviewer may ask this question to learn more about your customer service skills. They want to know how you can help their company provide excellent customer service to its clients.

Example: “When I worked at my previous job, a client called me because they were unhappy with the quote we gave them for term life insurance. The client said that our quote was much higher than other quotes they received and wanted to cancel their policy. I explained to the client why our quote was higher than others and offered to lower it if they would agree to stay with us. After some discussion, the client agreed to keep their policy with us.”

6. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a time when you helped someone who was in need or went above and beyond for a customer.

Example: “When I worked at my previous job, we had a client who called us multiple times asking about the best life insurance policy for their needs. We explained our different policies to them and recommended one that would fit their budget and provide adequate coverage. They were still unsure, so I offered to call them back after speaking with an agent who specialized in that particular type of policy. After doing some research, I found out that they needed more coverage than what we initially recommended. I spoke with the specialist again and learned that we could offer them a better plan. The client ended up purchasing the new plan, and they were very happy.”

7. Tell us about a time where you were required to meet multiple deadlines, how did you manage it?

This question is a great way to assess your time management skills and ability to prioritize. When answering this question, it can be helpful to mention the steps you took to manage multiple deadlines and how they helped you succeed in meeting them all.

Example: “In my previous role as an account manager, I was responsible for managing several clients at once while also ensuring that our team met its monthly sales goals. To help me manage these responsibilities, I created a calendar where I could track each client’s due dates and important milestones. This allowed me to stay organized and ensure that I was always prepared for meetings with clients or submitting reports to my superiors.”

8. If hired, what goals would you like to set for yourself?

This question is an opportunity to show your ambition and desire for success. When answering this question, it can be helpful to think about what you would like to accomplish in the next year or two. It can also be beneficial to mention a few goals that are directly related to the job.

Example: “I have been working as a customer service representative for three years now, and I am ready to take on more responsibilities. In my first six months here, I want to increase my sales by 10%. After that, I would like to become a team leader within one year. Eventually, I would like to become a manager of the company.”

9. Tell me about a time when you worked on a team project.

Working on a team is an important part of many jobs, including those in the insurance industry. When answering this question, it can be helpful to highlight your teamwork skills and how they helped you complete the project successfully.

Example: “In my last job as a customer service representative, I worked with a small team of three other representatives who were all responsible for different aspects of our department’s work. We each had our own responsibilities but also collaborated regularly to ensure we met our company’s goals. For example, when one of us was out sick, the rest of us would cover their calls so that no customers experienced any delays.”

10. Are you comfortable selling over the phone?

This question is a great way to determine if the company you’re interviewing with will be a good fit for your personality. If you are uncomfortable selling over the phone, it’s important to let the interviewer know that you can learn and adapt to this type of selling.

Example: “I am comfortable selling over the phone because I have done so in previous positions. However, I would prefer to sell life insurance policies through face-to-face meetings or by emailing clients. I find that when I speak to someone on the phone, they may not understand what I’m saying as well as they would if we were having a conversation in person.”

11. Which qualities make you a good leader?

This question can help the interviewer determine your leadership skills and how you might fit into their company culture. When answering this question, it can be helpful to highlight a specific skill or trait that helped you lead others in the past.

Example: “I believe my ability to communicate clearly with everyone on my team makes me a good leader. I always make sure to listen to all sides of an issue before making any decisions so that I can understand what everyone needs. This helps me create solutions that benefit everyone involved. In my last role, this led to increased collaboration among my team members.”

12. Are you able to hit targets and quotas consistently?

This question is a great way to determine how you will perform in your role as an insurance agent. It’s important for employers to know that their agents can consistently meet quotas and goals, so they ask this question to see if you have the skills necessary to do so. When answering this question, make sure to highlight your ability to work hard and achieve goals.

Example: “I am very goal-oriented when it comes to my career. I always strive to hit targets and quotas because I want to show my employer that I’m committed to my job. In my last position, I was able to exceed all of my sales quotas every month. This helped me get promoted to a senior sales associate.”

13. Have you ever sold life insurance before?

This question is a great way to see if you have experience selling life insurance. If you do, the interviewer will likely want to know more about your previous experiences and how they helped you develop as a salesperson. If you don’t have any prior experience, you can talk about what you would do in that situation.

Example: “I’ve never sold life insurance before, but I am very passionate about helping people find affordable coverage. In my last job, I was responsible for finding new clients for our company’s services. I always made sure to listen to their needs and explain all of our products so they could make an informed decision.”

14. What are your short term & long term career goals?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. It also helps employers determine if you’re likely to stay with their company for an extended period of time. When answering this question, it can be helpful to include information about your current position and what you hope to accomplish in that role.

Example: “I am currently working as a customer service representative at SelectQuote Insurance Company. My goal is to continue growing within the company by becoming a sales associate. I have been taking online courses to help me prepare for my state licensing exam, which I will take later this year.”

15. In which areas could you improve as a salesperson?

This question is a great way for employers to learn more about your self-awareness and how you can improve as an employee. When answering this question, it’s important to be honest with yourself and the interviewer. Try to think of areas where you could improve and explain what steps you would take to do so.

Example: “I’m always looking for ways to improve my sales skills. I’ve recently started taking online courses on improving my communication skills and building rapport with clients. I also plan to attend a seminar hosted by SelectQuote that focuses on increasing client retention.”

16. How do you handle rejection?

Interviewers may ask this question to learn more about your problem-solving skills. They want to know how you react when something doesn’t go as planned and whether you can recover from it. In your answer, try to show that you are resilient and willing to try again.

Example: “I understand that rejection is a part of the job. I always take time to reflect on what went wrong so I can improve my approach next time. If I feel like I did everything right but still didn’t get the result I wanted, I will try a different strategy or contact someone else for help.”

17. How would you describe your negotiating skills?

This question can help interviewers understand how you might approach a situation where you need to negotiate with others. When answering this question, it can be helpful to describe a time when you successfully negotiated something and the results of your actions.

Example: “I would say my negotiating skills are strong because I have had to use them in previous positions. In one role, I was tasked with finding ways to reduce costs for our company. After researching different options, I found that we could save money by switching insurance providers. The new provider offered us lower rates if we agreed to increase our coverage amounts. I presented this information to my team and they all agreed to the change.”

18. What motivates you in a job?

This question can help an interviewer understand what you value in your work. It’s important to show that you’re motivated by more than just money, and it can be helpful to mention a few things that motivate you personally.

Example: “I’m motivated by the opportunity to make a difference in someone’s life. I love helping people find solutions to their problems, and I feel like this is something I could do every day at work. I also really enjoy problem-solving, so I would love to have a job where I get to solve new challenges every day.”

19. Why do you think customers should choose SelectQuote?

This question is a great way to test your knowledge of the company and how you can help it grow. When answering this question, make sure you highlight what makes SelectQuote unique from its competitors.

Example: “I think customers should choose SelectQuote because they’re getting access to some of the best customer service representatives in the industry. I’ve worked with many different insurance companies, and I have never seen such an amazing team of people who are so dedicated to helping others. The agents at SelectQuote always go above and beyond for their clients, which is something that sets them apart from other companies.”

20. Do you prefer to work alone or in a group setting?

This question can help an interviewer determine how you might fit into a team. It’s important to show that you’re willing to work with others and enjoy collaboration.

Example: “I prefer working in a group setting because I find it more efficient than working alone. In my last role, I worked on a project with two other employees who were also tasked with finding the best term life insurance quotes. We each took turns researching different companies and comparing their rates. By doing this together, we were able to complete our task much faster than if we had done it individually.”