Servicenow Administrator Resume Example & Writing Guide

Use this Servicenow Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

The term “administrator” can be used to describe someone who manages a team of people or a person who oversees an entire department. It can also be used as a job title for someone who maintains and supports an organization’s computer systems or infrastructure.

Because there are so many different ways to define this role, it’s important to tailor your resume to the specific position for which you’re applying. Here are some tips and an example to help you write a great serviceNow administrator resume.

Mary Thompson
Chicago, IL | (123) 456-7891 | [email protected]

Seasoned ServiceNow administrator with experience implementing and managing the ServiceNow platform in both private and public sector organizations. Proven ability to streamline service management processes, increase efficiency, and improve end-user satisfaction.

DeVry University Jun '10
B.S. in Information Technology
DeVry University Jun '09
A.A.S. in Computer Networking and Security
Company A, Servicenow Administrator Jan '17 – Current
  • Managed the implementation of Servicenow across multiple business units and ensured that all projects were delivered on time, within budget, and to a high standard.
  • Provided technical support for users in relation to the use of Servicenow including training, problem solving, and issue resolution.
  • Developed relationships with stakeholders at various levels throughout the organization to ensure effective communication during project delivery.
  • Ensured compliance with internal policies and procedures related to IT security standards as well as external regulations such as GDPR where applicable.
  • Assisted in developing new processes using existing tools or introducing new solutions when required by liaising closely with other teams involved in delivering projects e.g Project Management Office (PMO).
Company B, Servicenow Administrator Jan '12 – Dec '16
  • Worked with the sales team to create a new process for creating and updating customer records
  • Created an automated system that tracked all changes made to service requests, reducing errors by 40%
  • Managed Servicenow’s help desk ticketing system, ensuring customers received timely responses from qualified agents
  • Implemented a new tracking method for project status updates, increasing productivity 15% over 3 months
  • Reduced average ticket response time by 25% through improved communication between departments
Company C, ServiceNow Administrator Jan '09 – Dec '11
  • Acted as the primary point of contact for ServiceNow and its associated applications.
  • Configured, tested and implemented ServiceNow and associated applications according to best practices.
  • Maintained ServiceNow and associated applications according to best practices.
  • Certified ServiceNow Administrator
  • Certified Administrator
  • Certified in ITSM with ITIL

Industry Knowledge: ITIL, ITSM, ITSSC, CA Service Desk, Service Catalog, ServiceNow, ITIL, CRM, Incident Management, Problem Management, Change Management, Release Management
Technical Skills: ServiceNow, ServiceNow API, Microsoft SQL, Oracle, Java, HTML, CSS, JavaScript, jQuery, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Google Analytics, Microsoft Excel, Microsoft Word
Soft Skills: Communication, Leadership, Teamwork, Problem Solving, Time Management, Critical Thinking, Attention to Detail, Creativity, Problem-Solving, Written and Verbal Communication, Decision Making

How to Write a Servicenow Administrator Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed customer accounts for top-tier client, reducing customer complaints by 20% in first six months and achieving 98% customer satisfaction rating.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job as a serviceNow administrator, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not submit it to the hiring manager.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all of the sections. You can find some of the most commonly used keywords in the list below:

  • ServiceNow
  • ITIL
  • Unix
  • IT Service Management
  • Linux
  • Windows Server
  • Troubleshooting
  • Jira
  • Administration
  • Servers
  • Service Desk
  • Powershell
  • VMware
  • Networking
  • SQL
  • Technical Support
  • ITIL Certification
  • Incident Management
  • Windows
  • Change Management
  • Service Delivery
  • Service Management
  • IT Operations
  • Software Development Life Cycle (SDLC)
  • Business Analysis
  • Business Process
  • Oracle Database
  • Windows 7
  • Microsoft SQL Server
  • PL/SQL

Showcase Your Technical Skills

As a ServiceNow Administrator, you will be responsible for configuring, managing, and troubleshooting the ServiceNow platform. In order to be successful in this role, you will need to be proficient in the use of the ServiceNow platform, as well as other relevant software programs and systems. Additionally, you will need to have strong communication and problem-solving skills.


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