Servicenow Administrator Resume Example & Writing Guide
Use this Servicenow Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
The term “administrator” can be used to describe someone who manages a team of people or a person who oversees an entire department. It can also be used as a job title for someone who maintains and supports an organization’s computer systems or infrastructure.
Because there are so many different ways to define this role, it’s important to tailor your resume to the specific position for which you’re applying. Here are some tips and an example to help you write a great serviceNow administrator resume.
How to Write a Servicenow Administrator Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed customer accounts for top-tier client, reducing customer complaints by 20% in first six months and achieving 98% customer satisfaction rating.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work.
Identify and Include Relevant Keywords
When you apply for a job as a serviceNow administrator, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not submit it to the hiring manager.
One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all of the sections. You can find some of the most commonly used keywords in the list below:
- ServiceNow
- ITIL
- Unix
- IT Service Management
- Linux
- Windows Server
- Troubleshooting
- Jira
- Administration
- Servers
- Service Desk
- Powershell
- VMware
- Networking
- SQL
- Technical Support
- ITIL Certification
- Incident Management
- Windows
- Change Management
- Service Delivery
- Service Management
- IT Operations
- Software Development Life Cycle (SDLC)
- Business Analysis
- Business Process
- Oracle Database
- Windows 7
- Microsoft SQL Server
- PL/SQL
Showcase Your Technical Skills
As a ServiceNow Administrator, you will be responsible for configuring, managing, and troubleshooting the ServiceNow platform. In order to be successful in this role, you will need to be proficient in the use of the ServiceNow platform, as well as other relevant software programs and systems. Additionally, you will need to have strong communication and problem-solving skills.