20 Sewell Automotive Companies Interview Questions and Answers

When you go in for a job interview, you can expect to answer questions about your qualifications and experience. But what about questions specific to the company you’re interviewing with?

Sewell Automotive Companies is known for their customer service, so they might ask you questions about how you would deal with difficult customer situations. They might also ask you about your experience with sales or service.

Preparing for company specific interview questions can help you stand out from the other candidates. Here are some sample questions you might be asked if you’re interviewing for a job with Sewell Automotive Companies.

Sewell Automotive Companies Interview Process

The interview process at Sewell Automotive Companies is very selective and can take up to 6 weeks. The first step is usually an informational session, followed by a one-on-one interview with a manager. If you pass that round, you will be asked to take an aptitude and personality test. The next step is usually an interview at the dealership where you will be working. Finally, you will have a final interview with the General Manager.

1. Why are you interested in working for Sewell?

This question is a great way to show your knowledge of the company and how you can contribute to its success. When answering this question, it’s important to highlight what makes Sewell unique from other automotive companies. You may also want to mention any specific aspects that appeal to you about working for Sewell.

Example: “I’m interested in working for Sewell because I’ve always admired the family-oriented culture of the business. The Sewells have been an integral part of my community for many years, so I know firsthand how much they care about their customers. I would love to be a part of such a successful team.”

2. What do you think is the most important aspect of selling a vehicle to a customer?

The interviewer may ask this question to understand how you prioritize your customer service skills. Your answer should show that you value the customer’s experience and want to make it as positive as possible.

Example: “I think the most important aspect of selling a vehicle is making sure the customer understands all of the features, benefits and warranties of their new car. I always try to explain everything thoroughly so they know exactly what they’re getting when they buy from us. This helps them feel confident in their purchase and ensures they’ll be happy with their vehicle for years to come.”

3. Can you tell me about your experience with sales?

This question is a great way to learn more about your potential co-workers and how they view their work. It’s also an opportunity for you to share what you’re passionate about, so make sure you talk about the things that excite you most about working in sales.

Example: “I’ve been selling cars for five years now, and I love it because I get to meet new people every day and help them find the right vehicle for their needs. I’m always excited when someone tells me they found the perfect car after talking with me, and I enjoy helping customers feel confident in their purchase.”

4. Do you have any experience in automotive repair or maintenance?

This question is a great way to show your interviewer that you have the skills and experience needed for this role. If you do, share what kind of work you did and how it prepared you for this position. If you don’t have any automotive repair or maintenance experience, you can talk about other relevant work experiences that helped prepare you for this job.

Example: “I worked as an auto mechanic at my uncle’s shop during high school and college. I learned how to diagnose problems with vehicles and perform basic repairs like oil changes and tire rotations. This experience taught me valuable problem-solving and communication skills that are essential in this position.”

5. How would you handle an angry customer that wanted to speak to the manager?

The interviewer may ask this question to assess your customer service skills and how you would handle a challenging situation. In your answer, demonstrate that you can remain calm under pressure and use problem-solving techniques to resolve the issue as quickly as possible.

Example: “If an angry customer wanted to speak with the manager, I would first try my best to solve their problem by offering them solutions or alternatives. If they were still unhappy after I had provided all of the information I could, I would politely tell them that I was unable to help them further and offer to call the manager for them.”

6. Tell me about a time when you worked on a team and there was conflict, how did you resolve it?

Teamwork is an important skill to have in the automotive industry. Employers ask this question to make sure you can work well with others and resolve conflict. Use your answer to show that you are a team player who can also solve problems.

Example: “I once worked on a team where we had different opinions about how to complete a project. I knew it was important for us all to come to a solution together, so I organized a meeting between everyone involved. We discussed our ideas and came up with a compromise that satisfied everyone. This allowed us to finish the project successfully.”

7. If hired, what would be your approach to dealing with customers?

The interviewer may ask this question to learn more about your customer service skills. They want to know how you would interact with their customers and what methods you would use to help them feel valued. To answer, think of a time when you helped a customer in the past. Explain how you used your communication skills and empathy to help them solve their problem or find a solution that worked for them.

Example: “I believe it’s important to treat every customer as an individual. I always try to listen carefully to understand their needs and concerns. If they have questions, I make sure to provide clear answers so they can leave feeling satisfied. In my previous role, I had a lot of experience interacting with customers. I learned how to handle different personalities and situations by practicing active listening and remaining calm.”

8. We want our employees to work independently but also as part of a team. Are you comfortable handling both situations?

The interviewer may ask this question to see if you can adapt to different work environments. Use your answer to highlight how you are flexible and willing to learn new tasks or processes.

Example: “I am comfortable working independently, but I also enjoy collaborating with others on projects. In my last role, I worked as part of a team that handled customer service calls. We would take turns answering the phones and helping customers. It was a great way to practice my communication skills and learn from other employees.”

9. Tell me about a time where you had to make decisions without consulting your direct manager.

This question can help the interviewer understand your ability to make decisions and solve problems on your own. Use examples from previous work experiences where you had to make a decision without direct supervision, but still managed to achieve positive results.

Example: “In my last position as a sales associate at Sewell Automotive Companies, I was working with a customer who wanted to purchase a new vehicle. The customer told me they were looking for something that could fit their entire family comfortably, including two children. I knew our inventory of SUVs would be able to accommodate this request, so I suggested several models that might meet their needs. The customer decided to purchase one of the vehicles I recommended.”

10. Describe a situation where you were able to use persuasion to successfully convince someone to see things your way.

The interviewer may ask this question to assess your communication skills and ability to persuade others. Use examples from previous work or school experiences where you successfully persuaded someone to see things your way.

Example: “In my last job, I had a coworker who was always late for our morning meetings. This made it difficult for us to start the day on time because we needed everyone present before starting our daily tasks. After several days of being late, I approached him privately and explained that his tardiness was making it hard for me to get started each day. He apologized and promised to be more punctual in the future. He kept his promise and never missed another meeting.”

11. Tell us about your favorite car and why you like it so much.

This question is a great way to learn more about your potential new coworker. It also allows you to show off your knowledge of cars and how much you enjoy them. When answering this question, it’s important to be honest and specific.

Example: “My favorite car is the Ford Mustang GT because I love the classic look of it. The first time I saw one was when my dad took me to get my driver’s license. He bought that car for himself as soon as he got his license, so seeing him drive it made me want to do the same thing. I saved up all summer to buy my own Mustang, which I still have today.”

12. Do you have experience troubleshooting mechanical problems?

The interviewer may ask this question to assess your mechanical skills and determine if you’re a good fit for the position. If you have experience troubleshooting problems, share an example of how you did it. If you don’t have experience with troubleshooting, explain what steps you would take to learn how to do so.

Example: “I’ve had some experience troubleshooting mechanical issues on vehicles. In my previous role as a mechanic, I was responsible for diagnosing vehicle issues and repairing them. When customers brought their cars in for service, I would first perform a diagnostic test to identify the problem. Then, I would repair the issue using the tools and equipment available to me.”

13. We want to hire people who will represent our company well. How would you describe your personal brand?

Interviewers may ask this question to learn more about your personal brand and how it aligns with Sewell’s. To answer, think about what you want people to know about you when they meet you for the first time. Consider sharing a few key facts that describe who you are as a person.

Example: “I am an outgoing individual who is passionate about cars. I love helping customers find vehicles that fit their needs and budget. I also enjoy educating my customers on vehicle maintenance so they can take care of their car themselves.”

14. How long did it take you to get to the office today?

This question is a way for the interviewer to learn more about your commute. If you live close enough, they may want to know if you walk or bike to work. They also want to make sure that you are willing to put in the time and effort to get to work on time every day.

Example: “It took me 20 minutes to drive here this morning. I live about five miles away from Sewell Automotive Companies, so it’s not too bad of a commute. However, I would be happy to find an apartment closer to work if there were any available.”

15. Who else are you interviewing with?

Employers ask this question to make sure you’re serious about the position. They want someone who is willing to put in the work and effort to get the job. When answering, be honest about your intentions. If you are only interviewing with Sewell Automotive Companies, explain why you feel they are a good fit for you.

Example: “I am also interviewing with two other automotive companies. I have been looking for a new opportunity for some time now, but I haven’t found one that feels like a great fit yet. However, after speaking with you today, I think Sewell Automotive Companies would be a great place for me. Your company has an excellent reputation, and I can tell you really care about your customers.”

16. What kind of hours can you work?

Sewell Automotive Companies is a 24-hour operation, so they ask this question to make sure you’re comfortable working late nights and early mornings. They also want to know if you have any scheduling preferences. If you are flexible with your hours, explain that in your answer. If you have specific times you prefer, mention those as well.

Example: “I am happy to work whatever hours Sewell Automotive Companies needs me to. I understand that the company operates around the clock, so I’m prepared for any shift. However, I do have one preference. I would like to start my first day of work at 5 a.m., as I find it energizing to get up early and start my day. I feel like I can be most productive during these hours.”

17. Would you choose style over speed if given the option?

This question is a test of your knowledge about the automotive industry. It’s important to show that you understand how vehicles work and what makes them fast or stylish.

Example: “I would choose speed over style any day, but I know that both are important for customers. When selling cars, it’s my job to find the right balance between speed and style so that our customers get the best experience possible. In my last position, I helped a customer who was looking for a car with good gas mileage. We found a vehicle that met all of their needs and they were very happy with the purchase.”

18. Which shift are you available to work?

The interviewer may ask this question to learn more about your availability. They want to know if you can work the hours they need their employees to work. In your answer, let them know which shifts you’re available for and why those are good times for you. If you have a preference, share that as well.

Example: “I’m available to work any of Sewell’s three shifts. I prefer working the day shift because it gives me time in the evening to spend with my family. However, I am willing to work other shifts if needed.”

19. Have you ever been fired from a job before?

This question is a common one that employers ask to see how you respond to failure. They want to know if you can recover from a mistake and learn from it. When answering this question, be honest about your experience but focus on what you learned from the situation.

Example: “I was fired from my first job as a cashier at a grocery store when I accidentally gave someone too much change back. The manager told me they were going to have to let me go because of the company policy. I apologized for my mistake and asked if there was anything I could do to fix the situation. He said he would talk to his manager about letting me keep my job if I volunteered in the community for two weeks. I agreed and spent two weeks helping out at an animal shelter.”

20. Where do you see yourself in 5-10 years?

This question is a great way to learn about the career path of an applicant. It also helps employers understand if you’re looking for long-term employment with their company. When answering this question, it’s important to be honest and specific. You can discuss your goals and how Sewell could help you achieve them.

Example: “I see myself as a manager at a car dealership in five years. I would love to have my own team that I’m training and developing. In 10 years, I’d like to be running my own dealership.”