20 Sheetz Interview Questions and Answers

If you’re interviewing for a job at Sheetz, you can expect to be asked questions about your experience in the customer service industry, as well as your ability to handle fast-paced work environments. You may also be asked questions about your knowledge of Sheetz’s products and services, as well as your ability to provide excellent customer service.

Sheetz Interview Process

The interview process at Sheetz can vary depending on the position you are applying for. For entry-level positions, the interview may be shorter and less difficult than for management positions. Overall, the interview process is professional and straightforward. You can expect to answer questions about your availability, customer service experience, and ability to handle cash. For some positions, you may be asked to complete a project to demonstrate your skills.

1. What is your availability?

Sheetz is a 24-hour convenience store chain that needs employees who can work any shift. When you answer this question, be sure to list all of your availability and explain why you are able to work those hours.

Example: “I am available for any shift at Sheetz. I have worked many different shifts in my previous jobs, so I am comfortable with whatever the company needs me to do. I know that Sheetz has some late night and early morning shifts, so I am prepared to take on those responsibilities.”

2. Why do you want to work at Sheetz?

Sheetz is a family-owned company that prides itself on its customer service. The interviewer may ask this question to see if you have done your research about the company and what makes it unique. In your answer, try to highlight some of Sheetz’s core values or how you can contribute to them.

Example: “I’ve always been impressed by Sheetz’s commitment to quality customer service. I believe that every employee should be able to provide excellent service to customers no matter their position in the store. I also love Sheetz’s food selection, especially the variety of fresh sandwiches they offer. I think my experience as a chef would make me an excellent addition to the team.”

3. How do you handle a difficult or angry customer?

Sheetz is a convenience store that offers gas, food and drinks. Customers may have expectations about the products they purchase or how long it takes to receive their order. Sheetz wants employees who can handle difficult customers with care and respect. Your answer should show you understand the importance of customer service.

Example: “I once had a customer come into the store in a rush because she was late for work. She ordered her breakfast sandwich and coffee but then realized she didn’t have enough money on her card. I told her we could hold her order until she returned with more cash. She thanked me profusely and promised to return as soon as possible.”

4. How would you describe your personality?

Sheetz is looking for team members who are friendly and outgoing. They want to make sure you can work well with others, so they ask this question to see if you’re a good fit for their company culture. When answering this question, try to show that you’re someone who enjoys interacting with others. Explain what type of personality you have and how it helps you in your job.

Example: “I’m an outgoing person who loves meeting new people. I enjoy working at Sheetz because I get to interact with customers all day long. I always greet customers with a smile and am happy to help them find whatever they need. My outgoing personality makes me a great salesperson.”

5. Do you have any experience working in food service?

Sheetz is a convenience store that also serves food, so the interviewer may want to know if you have any experience working in food service. If you do, share your previous experience and how it relates to this position. If you don’t, explain why you’re still qualified for the job.

Example: “I worked as a server at a local restaurant while I was going to college. It was a casual dining establishment where I learned how to work with customers of all ages and personalities. I’m comfortable taking orders from people who are impatient or rude, which can happen when they’re hungry.”

6. How well do you work under pressure?

Sheetz is a fast-paced environment, and employees must be able to work under pressure. Sheetz wants to know that you can handle the stress of working in such an environment. When answering this question, explain how you stay calm under pressure and give examples of times when you’ve done so in the past.

Example: “I am used to working in a fast-paced environment, as I worked at a restaurant for five years. There were many nights where we had long lines of customers waiting to order food. During these busy times, it was important to remain calm and focused on my job. I would take deep breaths and focus on one task at a time. This helped me get through those stressful times.”

7. What two values are most important to you when it comes to being a team member?

Sheetz is a family-owned company that values its employees and their contributions to the organization. The interviewer may ask this question to see if you share the same values as Sheetz, which are “integrity” and “excellence.” When answering this question, try to relate your own personal values to those of Sheetz.

Example: “Integrity and excellence are two values I hold very close to my heart. As someone who has worked in customer service for many years, I know how important it is to provide excellent customer service at all times. Integrity is also something I take seriously because I want to be an honest person who can build trust with customers and coworkers alike.”

8. When was the last time you had to deal with an upset customer and how did you handle it?

Sheetz is a convenience store, so you may have to deal with upset customers from time to time. Employers ask this question to make sure that you know how to handle difficult situations and can keep your cool when faced with an angry customer. In your answer, try to show the employer that you are confident in your problem-solving skills and can diffuse tense situations.

Example: “I had a situation at my previous job where I was working the register during our lunch rush. A customer came up to me and asked for a specific type of sandwich, but we were out of it. I apologized and offered them something similar instead. The customer got very upset and started yelling at me. I remained calm and explained that there was nothing else I could do. Eventually, they left without buying anything.”

9. Are you comfortable working with customers who may be intoxicated?

Sheetz employees may encounter intoxicated customers, and the interviewer wants to make sure you can handle these situations. Give examples of how you would help a customer who is intoxicated without putting yourself in danger.

Example: “I have worked at bars before, so I am used to working with people who are intoxicated. However, I always make sure that they understand what I’m saying and that they’re able to safely drive home. If someone seems too drunk to drive, I will call them an Uber or Lyft for them. I also offer to call their friends if they don’t remember where they parked.”

10. Why should we hire you?

This question is a great way to show your confidence and enthusiasm for the position. When answering this question, it can be helpful to highlight some of your most relevant skills or experiences that make you an ideal candidate.

Example: “I am passionate about customer service and believe I would be a great fit for Sheetz because I have extensive experience in the food industry. In my previous role as a server at a local restaurant, I was able to develop strong communication skills while working with customers from all walks of life. This helped me learn how to adapt to different situations and personalities.”

11. Have you ever worked as a shift supervisor before?

Sheetz is a family-owned convenience store chain that offers many opportunities for advancement. The company wants to know if you have experience working as a shift supervisor and how well you can manage employees.

Example: “I’ve worked as a shift supervisor at my current job for the past two years. I enjoy helping my team members solve problems, and I’m always looking for ways to improve our processes. For example, we recently had an issue with one of our registers where it was taking too long to process transactions. After talking with my team, we realized there were several steps in the transaction process that could be streamlined. We implemented those changes, and now our wait times are much shorter.”

12. Tell me about a time where you had to make a decision after consulting with your manager, what happened?

Sheetz is a family owned company, so your manager may be the owner of the store. This question helps employers understand how you work with others and make decisions that benefit the company as a whole.

Example: “When I was working at my previous job, we had to decide whether or not to close for an entire day due to inclement weather. My manager asked me what I thought about it, and I told him I would rather stay open because closing could mean losing out on sales for the day. He agreed, and we stayed open all day. We ended up having record sales that day.”

13. Give us an example of a time when you went above and beyond for a customer.

Sheetz is a convenience store, so it’s important that you’re willing to help customers with any questions they may have. Employers ask this question to make sure you understand the importance of customer service and are willing to go above and beyond for their customers. In your answer, explain what motivated you to provide excellent customer service in that situation.

Example: “When I worked at my previous job, we had a regular customer who would come into the store every day around lunchtime. He was always very friendly, but one day he came in looking quite upset. I asked him if there was anything I could do to help, and he told me his usual sandwich wasn’t made right. I offered to remake it for him, which he accepted. After making him a new sandwich, he thanked me profusely and said he felt much better.”

14. Working at Sheetz can sometimes mean working long hours. Are you able to commit to that type of schedule?

Sheetz is a 24-hour convenience store chain that often requires its employees to work long hours. The interviewer wants to make sure you are willing to do so if necessary. In your answer, explain why you would be able to commit to working these types of hours and how it will not negatively impact your life outside of work.

Example: “I am more than happy to work the long hours required at Sheetz. I know that this job can sometimes require us to stay late or come in early, but I am committed to doing whatever it takes to get the job done. I understand that my commitment to the company means I have to be available when needed.”

15. At Sheetz we believe in promoting from within whenever possible. Where do you see yourself in five years?

Sheetz wants to know that you’re interested in growing with the company. They want employees who are willing to take on new challenges and responsibilities as they become available. Your answer should show them that you have a plan for your future, but also that you’re open to opportunities at Sheetz.

Example: “I see myself working here at Sheetz for many years to come. I love this company’s values and mission statement, and I believe that my skills and abilities align well with what Sheetz is looking for in its employees. In five years, I hope to be managing one of our locations. I’d like to use my experience to help other team members grow their careers.”

16. If hired, how would you prioritize between multiple tasks?

Sheetz is a fast-paced environment, so employers ask this question to make sure you can handle multiple tasks at once. In your answer, explain how you would prioritize and manage your time in order to complete all of your tasks on time.

Example: “In my previous role as a barista, I had to multitask between making coffee, cleaning the espresso machine and checking in customers. I learned that it’s important to prioritize which tasks are most urgent. For example, if there was an emergency situation with a customer, I would stop what I was doing to help them. Otherwise, I would focus on completing other tasks first.”

17. What do you think makes a good assistant manager?

Assistant managers are responsible for helping the store manager with their duties and ensuring that all employees are performing their jobs to company standards. The interviewer wants to know if you have any experience working as an assistant manager or similar role in a previous job.

Example: “I think a good assistant manager is someone who can be both a leader and a team player. As a leader, they should be able to motivate their staff and help them learn new skills. They should also be able to work well with others and communicate effectively with other members of management. As a team member, they should be willing to pitch in wherever needed and do whatever it takes to get the job done.”

18. Describe a time when you were late to work, what steps did you take to resolve the issue?

Sheetz is a 24-hour convenience store, so employees may be called in to work at any time. Employers ask this question to make sure you understand the importance of being on time and how you would resolve it if you were late. In your answer, explain that you would call them as soon as possible to let them know about the situation. Then, you would offer an explanation for why you were late and what steps you are taking to ensure it doesn’t happen again.

Example: “I have never been late to work before, but I understand that things can come up sometimes. If I was ever running behind, I would immediately call my manager to let them know. I would then give them an explanation for why I was late and assure them that I am committed to arriving on time from now on.”

19. Can you name some challenges that come with working as a salesperson?

Sheetz is a sales-focused company, so it’s likely that you’ll be working as a salesperson at some point in your career with the company. Interviewers ask this question to see if you’re aware of what challenges come with being a salesperson and how you plan on overcoming them. In your answer, explain that there are many challenges that come with being a salesperson, but you know how to overcome them.

Example: “There are definitely challenges that come with being a salesperson. For example, I may have to work long hours or weekends depending on my schedule. However, I’m prepared for these challenges because I understand that they’re part of the job. I also know that I can use my time wisely by focusing on customer service and selling Sheetz products.”

20. What do you think is the most important quality that a store associate needs to have?

Sheetz is looking for employees who are passionate about customer service and have a strong work ethic. They want to know that you understand the importance of these qualities in your role as a Sheetz employee. When answering this question, make sure to emphasize how important it is to be friendly and helpful when interacting with customers.

Example: “I think the most important quality that a store associate needs to have is empathy. As a convenience store, we interact with many people every day. I believe that being empathetic toward our customers will help us provide them with better service. For example, if someone seems upset or frustrated, I would try my best to calm them down and find out what they need. This can help ensure that everyone has a positive experience at Sheetz.”