20 SHI International Interview Questions and Answers

When it comes to interviewing for a position at SHI International, you can expect to be asked questions about your experience with software, hardware, and technology products. You may also be asked about your ability to provide customer service, as well as your knowledge of the SHI International product line. To help you prepare for your interview, we have compiled a list of sample SHI International interview questions and answers.

SHI International Interview Process

The interview process at SHI International can vary depending on the position you are applying for. However, most positions will require at least two interviews, often with a recruiter and hiring manager. Some positions may also require additional interviews, presentations, or written assignments. Overall, the interview process is generally positive, with interviewers being friendly and knowledgeable.

1. How do you manage a busy schedule?

This question can help the interviewer get to know you as a person and how you might fit in with their company. It’s important to show that you’re organized, dependable and able to meet deadlines.

Example: “I have an app on my phone where I keep all of my appointments and tasks for the day. This helps me stay on track and ensures I don’t forget anything. I also use Google Calendar to share my schedule with others so they know when I’m available or unavailable.”

2. What is your experience with managing several accounts at once?

This question can help the interviewer understand your multitasking skills and ability to prioritize tasks. Use examples from previous work experience or school projects that highlight your organizational skills, time management abilities and attention to detail.

Example: “In my last position as a sales representative for SHI, I managed five accounts at once. This included managing multiple clients’ needs, creating proposals, following up on leads and maintaining communication with my team members. I also had to manage several different types of software programs and hardware products, which required me to stay organized and prioritize my tasks daily.”

3. Tell me about a time where you were faced with an unexpected obstacle and how did you overcome it.

This question is a great way to assess how you handle challenges and obstacles in your work. It’s important that you show the interviewer that you can overcome obstacles while maintaining a positive attitude.

Example: “I once had an issue with my computer where it would randomly shut down without warning. I was working on a project at the time, so this was very frustrating for me. I took a break from my work and researched ways to fix the problem online. After some trial and error, I figured out what the problem was and fixed it myself.”

4. Do you have any sales experience?

This question is a great way for the interviewer to learn more about your sales experience and how it relates to their company. If you have previous sales experience, share what you learned from that job and how it can help you succeed in this role.

Example: “I’ve had several sales jobs throughout my career, including one where I was responsible for selling technology products to small businesses. In that position, I learned how important it is to listen to my clients’ needs and find solutions that work for them. This skill has helped me understand the importance of customer service and how to provide excellent support to customers.”

5. Describe a situation in which you had to make an important decision without consulting with anyone else.

This question is a great way to assess your problem-solving skills and ability to make independent decisions. When answering this question, it can be helpful to describe the steps you took to analyze the situation and come up with a solution.

Example: “When I was working as an IT specialist for a small business, my manager asked me to upgrade their server software without consulting anyone else. I knew that if I made a mistake in upgrading the software, it could cause major problems for the company’s network. So, I decided to research different options for upgrading the software on my own time before making any changes. After researching several different options, I found one that would work best for the company.”

6. How would you describe yourself?

This question is a great way to learn more about the candidate’s personality and values. It also helps you determine if they are a good fit for your company culture. When answering this question, it can be helpful to include some of your personal interests or hobbies that relate to technology.

Example: “I am an outgoing person who loves solving problems. I’m always looking for ways to improve processes and make things easier for others. I love working with computers and have been doing so since I was in high school. I’ve learned many different programming languages over the years, which has helped me become a valuable member of my team.”

7. What are your weaknesses?

This question is a common one in interviews, and it’s important to be honest. Employers want to know that you’re aware of your weaknesses and are working on them. When answering this question, try to identify a weakness that you’ve actively worked to improve or something you’re currently working on improving.

Example: “I’m very organized, so I sometimes struggle with delegating tasks to others. However, I have been trying to work on my delegation skills by asking for input from my team members more often. This has helped me learn how to delegate effectively.”

8. Why SHI over other opportunities?

This question is a great way for the interviewer to learn more about your interest in working at SHI. When answering this question, it can be helpful to highlight any specific aspects of the company that you are excited about or how your skills and experience align with their job description.

Example: “SHI has been my go-to resource for technology products and services for years now, so I am very familiar with the quality of service they provide. In fact, I have used many of the products they sell personally, which makes me feel confident recommending them to others. Additionally, I think my sales experience would make me an excellent fit for this role.”

9. Tell us what you know about our company.

This question is a great way to test your research skills and show the interviewer that you’re serious about this job. Before your interview, read through SHI’s website and social media accounts to learn more about their company culture and values. You can also look up information on the industry they work in.

Example: “I’ve been following SHI for quite some time now because I admire how much they care about their customers. Your customer service team always responds to questions quickly and with detailed answers. I know that if I were hired here, I would be able to provide excellent support to clients as well.”

10. How would you handle a client that was unhappy with their purchase?

This question can help the interviewer assess your customer service skills and how you would handle a challenging situation. Use examples from previous experience to highlight your problem-solving, communication and conflict resolution skills.

Example: “I once had a client who was unhappy with their purchase because they didn’t know how to use the software I sold them. They were upset that it wasn’t as easy to use as advertised. I listened to what they said and explained that there are many different features of the software and that they may need more training or time to learn how to use it effectively. I offered to provide additional support until they felt comfortable using the software.”

11. If I called one of your clients, what would they say about you?

This question is a great way to learn more about the candidate’s customer service skills and how they interact with clients. It also helps you understand what kind of reputation they have in their industry.

Example: “I would hope that if I called one of my previous clients, they would say that I was always available to answer questions or concerns, that I was friendly and helpful and that I provided excellent customer service. If I were to call them, I would be sure to thank them for their business and ask how I could better serve them.”

12. Can you tell me about a goal you achieved and how you reached that goal?

This question is a great way to learn more about the applicant’s professional goals and how they achieved them. It can also help you determine if the applicant has any experience with setting goals or working toward them.

Example: “I have always wanted to work for a large corporation, so I set that as my goal when I first started in IT. I began by researching companies that were hiring and found SHI was looking for new employees. I applied for the position and got it. My hard work paid off, and now I am here.”

13. Are you comfortable working on multiple projects at the same time?

This question can help the interviewer determine if you have the ability to multitask and prioritize your work. Use examples from previous experience where you successfully completed multiple projects at once.

Example: “In my current role, I am responsible for managing a team of five employees while also completing my own tasks. In this position, I often have several projects going on at once. For example, I may be working on a project with one client while helping another employee complete their task. This helps me manage my time effectively so that I can get all of my work done.”

14. How often do you like to be in contact with your team when working on a project?

This question can help the interviewer understand how you interact with your team and whether you prefer to work independently or in a group. Your answer should show that you value teamwork and collaboration, but also have the ability to complete projects on your own if necessary.

Example: “I like to be in contact with my team as often as possible when working on a project. I find it helpful to ask questions and get feedback from my colleagues so we can all stay up-to-date on what’s happening with the project. However, I also know that sometimes I need to focus on a task for an extended period of time without interruption. In those cases, I make sure to communicate clearly with my team about when I’ll be available for communication.”

15. Why should we hire you?

This question is a great way for the interviewer to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight your relevant skills and experience that make you an ideal candidate for the position.

Example: “I am passionate about technology and have been working in the field for five years now. I’ve worked with many different types of software and hardware products, so I know what works best for businesses like SHI International. My communication skills are excellent, which makes me a strong team player who can work well with others. I’m also highly organized and detail-oriented, which helps me stay on top of my projects.”

16. In terms of customer service, what does excellent look like to you?

This question is a great way to determine how the candidate prioritizes customer service and what they think makes for an excellent experience. You can also use this opportunity to learn more about their previous experiences with customers, including any specific examples of when they went above and beyond to provide exceptional service.

Example: “I believe that excellent customer service means providing solutions to problems in a timely manner. It’s important to me that I am always available to answer questions or address concerns from clients so that they feel comfortable reaching out to me at all times. In my last role, I was often the first point of contact for many of our clients, which meant that I had to be able to handle most issues on my own. However, if I ever felt like I needed help, I would reach out to my team members for assistance.”

17. Explain what CRM means to you.

This question is a great way to show your knowledge of the company and its products. It also allows you to demonstrate how you can use technology to improve customer service.

Example: “CRM stands for Customer Relationship Management, which is an important aspect of business because it helps companies manage their customers’ information. I have used CRM software in my previous position as a sales representative at ABC Company where we were able to keep track of our clients’ contact information, purchase history and other relevant data that helped us provide better customer service.”

18. Would you consider yourself a competitive person?

Employers ask this question to see if you’re motivated by competition. They want to know that you’ll be willing to work hard and achieve goals in order to succeed at the company. When answering, try to show that you enjoy competing but also value teamwork and collaboration.

Example: “I definitely consider myself a competitive person. I love being able to challenge myself and push my limits. However, I think it’s important to balance competitiveness with teamwork. While I’m always striving to do better than others, I also understand that working together is often more effective than going solo.”

19. Give an example of a time when you dealt with conflict within a group. What was the result?

This question is an opportunity to show your problem-solving and conflict resolution skills. When answering this question, it can be helpful to describe a specific situation where you were able to resolve the conflict successfully.

Example: “At my previous job, I was part of a team that worked on projects together. One day, one of my coworkers asked me for help with a project they were working on. I agreed to help them out, but later found out that they had already started work on the project without asking anyone else for help. I talked to them about how we should have communicated better before starting the project so everyone knew what their responsibilities were. They apologized and we all worked together to complete the project.”

20. When was the last time you missed a deadline? What happened?

This question can help the interviewer understand your ability to meet deadlines and how you respond when things don’t go as planned. When answering this question, it’s important to be honest about any past mistakes while also showing that you learned from them.

Example: “In my last role, I was responsible for managing a team of five people who were all working on different aspects of a project. One day, one of my employees came to me with an urgent request to change their deadline because they had found some additional information that needed to be included in the project. While I understood why they wanted to change the deadline, I explained that we couldn’t make the change without approval from our manager.

I called my manager immediately and explained the situation. They agreed to adjust the deadline but asked me to ensure that everyone knew what their new responsibilities were. After speaking with each employee, I realized that two of them didn’t have enough time to complete their tasks by the adjusted deadline. I decided to take on those tasks myself so that no one else would fall behind.”