20 Smartsheet Interview Questions and Answers

When you go into a job interview, you can expect to be asked questions about your qualifications, your experience, and your goals. But what if you’re interviewing for a position at a specific company? In that case, you can also expect to be asked company-specific interview questions.

Smartsheet, a cloud-based work management platform, is no exception. If you’re interviewing for a position at Smartsheet, you can expect to be asked questions about the company, its products, and its culture.

To help you prepare, we’ve compiled a list of sample Smartsheet interview questions and answers. With these questions and answers in hand, you’ll be ready to impress your interviewer and land the job.

Smartsheet Interview Process

The interview process at Smartsheet can vary depending on the position you are applying for. However, most positions will require an initial screening call with a recruiter, followed by one or more interviews with hiring managers and/or team members. For some positions, you may also be asked to complete a mock presentation or case study. The entire process can take anywhere from a few days to a few weeks.

1. What are your thoughts on the current state of work management?

This question can help interviewers understand your perspective on the current state of work management and how you might approach using Smartsheet to improve it. You can use this opportunity to discuss any challenges you’ve faced with traditional project management software or processes in the past, as well as what you would do differently if given the chance.

Example: “I think that there are a lot of great tools out there for managing projects and tasks, but I also think that many people don’t know about them or aren’t aware of their capabilities. In my last role, I was tasked with creating an internal training program for our team members to learn more about the different types of project management software available. We ended up offering free online courses through Udemy that helped employees learn new skills and find better ways to manage their workloads.”

2. How would you describe Smartsheet to a potential customer?

This question is a great way to test your knowledge of the product and its features. It also allows you to show how well you can communicate with others about Smartsheet’s value proposition.

Example: “Smartsheet is an online project management tool that helps teams collaborate, plan projects, track progress and manage resources. The platform offers many useful features such as customizable templates, real-time collaboration tools, task delegation, resource allocation and more. These features make it easy for me to create and manage workflows in my organization.”

3. Why do you want to work at Smartsheet?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Smartsheet that interests you or what drew you to apply for the position.

Example: “I want to work at Smartsheet because I’ve used your product in my previous role as an accountant and have seen how beneficial it is for streamlining projects and keeping track of important information. I think I would be a great addition to the team because of my experience with accounting software and my ability to use data to make informed decisions.”

4. Tell me about a time when you had to manage multiple projects at once, how did you keep them organized?

This question can help the interviewer understand your organizational skills and how you prioritize tasks. Use examples from previous work experience to highlight your ability to manage multiple projects at once, while also highlighting your attention to detail.

Example: “In my last role as a project manager, I had to oversee five different projects at once. Each project was unique in its own way, so I used Smartsheet to create separate tabs for each project. This allowed me to keep track of all deadlines, deliverables and other important information about each project. It also helped me delegate tasks more effectively because I could easily see what stage each task was in.”

5. Give an example of a time when you successfully negotiated with someone who was initially resistant to your ideas.

The interviewer may ask this question to assess your communication skills and ability to persuade others. Your answer should demonstrate your interpersonal skills, confidence and ability to influence others.

Example: “In my previous role as a project manager, I had to convince the CEO of our company that we needed more resources for our team. The CEO was hesitant about spending money on new hires because he wanted to keep costs low. I explained how hiring additional employees would actually save the company money in the long run by increasing productivity and reducing errors. He agreed with my logic and approved the budget.”

6. Are you familiar with any cloud-based enterprise software platforms?

This question is a great way to gauge your knowledge of the industry and how you can apply it to your future role. If you have experience with cloud-based enterprise software, explain what you know about Smartsheet.

Example: “I’ve used several cloud-based enterprise software platforms in my previous roles. I’m familiar with Salesforce, Microsoft Dynamics 365, NetSuite and Zoho Projects. Each platform has its own unique features that make them useful for different types of businesses. For example, I find that Salesforce is best for managing customer relationships and tracking sales leads. Meanwhile, Zoho Projects is an excellent resource for project management.”

7. Do you have any experience working in customer success or sales? If so, what is it and why do you enjoy it?

Customer success and sales are two areas that can benefit from the use of Smartsheet. This question is asking you to show your ability to work in these roles, as well as how you would apply your skills to help a company succeed.

Example: “I have worked in customer success for three years now. I enjoy working with customers because it gives me an opportunity to see how our products or services impact people’s lives. It also allows me to learn more about what our clients need and how we can improve our offerings to better meet their needs.”

8. How does collaboration enhance productivity?

Collaboration is a key feature of Smartsheet, and the interviewer may want to know that you understand how it can help your team work more efficiently. Use examples from your experience to show how collaboration has helped you achieve results in the past.

Example: “Collaboration is an important part of my job because I need input from other members of my team before making decisions about projects. In my last role, I was working on a project for a client who wanted us to create a new website design. My manager asked me to come up with some ideas for the site’s color scheme, but I needed input from our graphic designer before I could make any final decisions. She gave me her thoughts on the colors I had chosen, and we were able to choose one together.”

9. What is the most important thing to remember when selling a product?

This question is an opportunity to show your sales skills and how you can apply them to a work environment. When answering this question, consider the company’s products or services and explain why they are important to customers.

Example: “The most important thing when selling a product is to understand what makes it unique. I once worked for a software development company that was trying to sell its new project management software. The company had many competitors in the same space, so we needed to find something that made our product stand out from the rest. We found that our software could integrate with other programs, which helped us win more contracts.”

10. Describe a time that you had to handle a conflict between customers, how did you approach it?

When working in customer service, it’s likely that you’ll have to handle a conflict between customers. Employers ask this question to make sure you know how to resolve conflicts and keep your team happy.

Example: “I once had two customers who were arguing over the same project. One of them wanted me to change the budget for their project because they didn’t think it was fair. I talked with both of them separately about why we couldn’t change the budget. They understood after I explained our policy on budgets. The first customer agreed to pay the full amount, and the second one paid half.”

11. What skills do you think are needed to be successful in customer success?

Customer success is a growing field that requires specific skills. Employers ask this question to see if you have the necessary skills for their role and to learn more about your background. Before your interview, think about what skills you have that would help you succeed in customer success.

Example: “I believe communication and problem-solving skills are essential for customer success. I am always prepared with answers to common questions or issues customers may have. I also use my problem-solving skills to find solutions to problems that arise. Another skill I feel is important is being able to multitask. As a customer success representative, I often need to work on multiple projects at once.”

12. What qualities do you look for when choosing an enterprise software platform?

This question can help the interviewer understand your experience with enterprise software and how you make decisions about which tools to use. Your answer should show that you know what features are important in an enterprise platform, but also that you’re willing to try new platforms if they have the right qualities.

Example: “I look for a platform that has all of the basic features I need, like task management, resource scheduling, collaboration and reporting. However, I’m always open to trying new platforms as long as they offer these same features. In my last role, we were looking for a new project management tool and decided to give Smartsheet a try because it had many of the same features as our current system while offering some unique benefits.”

13. How would you use social media as a tool for communicating with clients?

Social media is a popular way to communicate with clients, and the interviewer may want to know how you would use it in your role. Use examples from previous experience or explain how you would use social media if you haven’t had any professional experience using it for this purpose.

Example: “I’ve used social media as a tool for communicating with clients before, and I find that it’s an effective way to share information about projects and company news. It also allows me to respond to questions and comments quickly so that my clients can get answers to their questions right away.”

14. We pride ourselves in being able to deliver accurate results quickly. Can you tell us about a time when you were asked to provide information on short notice, how did you go about getting the information requested?

This question is a great way to determine how you handle pressure and time constraints. It also allows the interviewer to see if your work ethic matches their expectations for the role.

Example: “I pride myself on being able to deliver accurate results quickly, but I understand that sometimes there are situations where I may not be able to meet a deadline. In my previous position, I was asked to provide information on short notice quite often. While it can be challenging at times, I always make sure to prioritize the task and ensure that I am providing quality work.”

15. Have you ever worked in a fast paced environment before, if so can you give an example?

This question is a great way to gauge your ability to work in a fast-paced environment. If you have experience working in a fast-paced environment, explain what it was like and how you handled the situation. If you don’t have any experience with this type of work environment, you can still answer by explaining that you are willing to learn and adapt quickly.

Example: “I’ve worked in a fast-paced environment before when I was an intern at my previous company. My manager would give us assignments throughout the day, which meant we had to complete them as soon as possible. This led to me having to stay late quite often, but I enjoyed the challenge.”

16. Do you consider yourself to be detail oriented?

Detail orientation is an important skill for a Smartsheet administrator because they need to ensure that all information entered into the system is accurate. Detail orientation also helps you stay organized and ensures that your work product meets quality standards.

Example: “I am very detail oriented, which is one of the reasons I enjoy working in project management. When entering data into Smartsheet, I always make sure that it’s correct and complete before moving on to other tasks. This has helped me avoid errors in my projects and ensured that our team met deadlines.”

17. Imagine that you’ve been tasked with creating a new marketing campaign. What kind of process and planning would you do to ensure its success?

This question is a great way to assess your organizational and planning skills. When answering this question, it can be helpful to describe the steps you would take in creating a new marketing campaign.

Example: “I would first create a timeline for when I wanted to complete each step of the campaign. Then, I would create separate projects within Smartsheet for each part of the campaign, such as brainstorming ideas, researching target audiences and developing content. After that, I would assign tasks to team members based on their strengths and expertise.”

18. Our company values innovation, what do you think is the most important thing to remember when trying to innovate?

This question is a great way to show your knowledge of the company’s values and how you can contribute. When answering this question, it can be helpful to mention specific examples from your past experience that demonstrate innovation in action.

Example: “In my opinion, the most important thing to remember when trying to innovate is to always keep an open mind. I’ve seen many companies make assumptions about what their customers want or need without asking them first. This leads to products that don’t solve problems for users and ultimately fail. By keeping an open mind, you can learn more about your target audience and create solutions that they actually want.”

19. What tools do you use to track project progress?

This question can help the interviewer understand how you use technology to complete your work. Use examples from your experience that highlight your ability to manage projects and collaborate with others.

Example: “I’ve used Smartsheet for several years now, and I find it’s a great tool for tracking project progress. In my last role, I was responsible for managing multiple projects at once, including one where we had to create a new marketing campaign every week. We used Smartsheet to track our weekly goals, which helped us stay on top of our deadlines and meet client expectations.”

20. Why should we hire you over another candidate?

This question is a great way to gauge how well you know the company and what makes you stand out from other candidates. When answering this question, it can be helpful to mention specific things about the organization that you admire or any research you’ve done on the company’s values and goals.

Example: “I believe I am the best candidate for this position because of my proven track record of using Smartsheet to manage projects effectively. In my last role as an operations manager, I used Smartsheet to create a project management system that helped me delegate tasks more efficiently and keep everyone on task. This led to increased productivity and better communication among team members.”