20 Smiggle Interview Questions and Answers

When it comes to interviewing for a job at Smiggle, you can expect questions that assess your creativity, customer service skills, and ability to work in a fast-paced environment. To help you prepare, we’ve compiled a list of sample Smiggle interview questions and answers.

Smiggle Interview Process

The interview process at Smiggle is generally relaxed and informal. The length of the hiring process varies depending on the position you are applying for, but it is typically quick. For positions such as Sales Assistant or Christmas Casual, the interview may only be a brief conversation. For more senior positions, such as Store Manager or Supervisor, the interview may be longer and more detailed. Overall, the experience is positive and most applicants report feeling comfortable during the process.

1. What do you think of our store?

This question is a great way to see how the candidate interacts with customers. It also gives you an idea of what they think about your store and whether or not they would be able to provide excellent customer service.

Example: “I love Smiggle! I’ve been shopping here for years, so it’s always nice to come back and see familiar faces. The staff are always friendly and helpful, which makes me want to keep coming back. I’m sure that if I got hired, I’d feel right at home working here.”

2. Tell me about a time where you had to work with someone that was difficult to work with, how did you handle it?

Smiggle is a company that values teamwork and collaboration. As such, it’s important to be able to work with others in an effective way. This question helps the interviewer determine how you handle conflict and whether or not you can collaborate effectively.

Example: “I once worked with someone who was very critical of my work. I found this challenging because I pride myself on doing quality work. However, instead of getting defensive, I asked them what they meant by their criticism. They explained that they were trying to help me improve my work. I took their advice and implemented some of their suggestions into my workflow.”

3. When have you worked in a team environment and what role did you play?

Smiggle is a company that values teamwork and collaboration. Employers ask this question to learn more about your ability to work with others. In your answer, explain what made you successful in your role as part of a team. Share an example of how you helped the team achieve its goals or complete projects.

Example: “In my last position, I worked on a small marketing team. We were responsible for creating social media content for our brand. My teammates and I all had different strengths, which we used to collaborate on ideas. For instance, one teammate was great at coming up with funny memes while another excelled at writing copy. Together, we created some of the most engaging content for our brand.”

4. Do you have experience working on a sales floor?

Smiggle is a stationery brand that sells its products on the sales floor of retail stores. The company wants to know if you have experience working in this type of environment and how well you can sell their products. If you do not have experience selling, explain what other types of customer service or sales experience you have.

Example: “I worked as a cashier at my local grocery store for two years while I was in college. This job taught me how to interact with customers and helped me develop my communication skills. It also gave me valuable experience interacting with different types of people and learning how to solve problems. I learned how to use technology to help customers find items they were looking for and how to process returns.”

5. What is your favorite Smiggle product? Why?

This question is a great way to see if you are familiar with the brand. It also allows you to show your personality and creativity by choosing something that isn’t just a basic pencil or notebook.

Example: “My favorite Smiggle product is definitely the Doodle Diary. I love how it’s so colorful, but still has plenty of space for me to write down my thoughts. Plus, there are so many different designs to choose from, which makes it fun to switch up my style every once in a while.”

6. What are some examples of ways you would use social media as part of the marketing strategy for Smiggle?

Social media is a great way to connect with customers and build brand awareness. Employers ask this question to make sure you understand how social media can be used as part of the marketing strategy for their company. In your answer, explain that you would use social media to create content that’s interesting and engaging. You should also mention that you would respond to customer comments and questions on social media channels.

Example: “I think it’s important to have an active presence on social media because it allows me to interact with customers in real time. I would post regular updates about new products and sales on Smiggle’s Instagram account. I would also share photos of my own projects using Smiggle products so people could see what they might be able to do themselves.”

7. Describe a time when you completed a task under pressure.

Employers ask this question to learn more about your ability to work under pressure. They want to know that you can complete tasks on time and with quality results. When answering this question, think of a time when you had to meet a deadline or produce high-quality work in a short amount of time. Explain how you managed the task and what steps you took to ensure it was done well.

Example: “When I worked at my previous job, we were tasked with creating an entire marketing campaign within two weeks. We had never created one before, so it was challenging. However, we split up the work among our team members and each person researched their part. Then, we met as a group every day to discuss ideas and plan out the rest of the project.”

8. How will you balance running the shop while maintaining good relationships with the staff?

This question is an opportunity to show your interpersonal skills and ability to lead a team. Your answer should demonstrate that you are able to work with others, communicate effectively and solve problems.

Example: “I believe it’s important to maintain good relationships with my staff because they’re the ones who interact directly with customers. I plan to hold regular meetings where we can discuss any issues or concerns they have. I also want to make sure everyone feels appreciated for their hard work by giving them opportunities for growth and development.”

9. In your opinion, what makes a successful retail company?

This question is an opportunity to show your knowledge of the retail industry and how you can contribute to a company’s success. When answering, consider what makes Smiggle successful and relate it back to that.

Example: “A successful retail company has a strong brand identity and values its customers. It also understands that customer service is key to building relationships with customers. I believe Smiggle does all of these things well, which is why I am so excited to be interviewing for this position.”

10. Do you have any ideas on how we can improve our customer service?

This question is a great way for employers to learn more about your customer service skills and how you would improve the company’s current practices. When answering this question, it can be helpful to mention specific ways that you have improved customer service in previous roles or discuss what you think are important aspects of good customer service.

Example: “I think one of the most important parts of providing good customer service is being able to listen to customers’ needs and respond with solutions. In my last role as a sales associate at an office supply store, I had a customer who was looking for a specific type of notebook. After asking her questions about what she needed the notebook for, I recommended a different notebook that better suited her needs. She ended up buying two notebooks from me.”

11. Are you comfortable answering phone calls?

Smiggle is a customer service-oriented company, so you may be required to answer phone calls from customers. Employers ask this question to make sure that you are comfortable talking on the phone and can handle customer complaints or concerns. In your response, explain how you feel about answering phones and interacting with customers over the phone.

Example: “I am very comfortable answering phones. I have worked in customer service for several years now, so I know what it’s like to talk to customers all day long. I enjoy helping people find exactly what they’re looking for and making their shopping experience as pleasant as possible. I think my outgoing personality would help me excel at this job.”

12. If a client came to you who looked like they were having a bad day, how would you approach them?

This question is a great way to assess your customer service skills. Interviewers want to know that you can empathize with customers and help them feel better about their day.

Example: “I would first ask if they needed any assistance, but I’d also try to make them laugh or smile. If they were having a bad day, I would try to find out what was going on in their life. Sometimes it’s just nice to have someone listen to you for a few minutes. I would do my best to be empathetic and show them that I care.”

13. Have you ever dealt with a conflict between two employees? How did you handle it?

Employers ask this question to make sure you have the skills and experience needed to manage a team. Use your answer to show that you can resolve conflicts between employees in a productive way. Explain how you helped both parties understand each other’s perspectives.

Example: “I once had two employees who disagreed about which marketing strategy was best for the company. One employee wanted to focus on social media, while the other wanted to invest more time into traditional advertising. I met with both employees separately to hear their opinions. Then, I asked them to compromise by using a mix of both strategies.”

14. What has been your most successful sale so far?

This question is a great way to see how you can apply your sales skills in the workplace. It also shows employers what kind of results you’re able to achieve when working with customers. When answering this question, it’s important to be honest about your success and highlight the steps you took to make that sale happen.

Example: “My most successful sale so far was when I sold an entire classroom set of notebooks to a teacher at my previous job. The school had already ordered their supplies for the year, but the teacher came into the store looking for more notebooks. I asked her if she needed them for any specific reason or if they were just extras. She said they were extras, so I offered her a discount on the notebooks if she bought all of them from us.”

15. Tell me about a time when you received criticism from your manager or supervisor. What did you learn from this situation?

This question can help the interviewer learn more about your ability to accept feedback and use it to improve your performance. Use examples from previous jobs or school experiences where you received constructive criticism and used it to make positive changes in your work.

Example: “In my first retail job, I was working as a cashier when a customer came up to me with an issue regarding their purchase. I was so nervous that I forgot how to ring up the sale on the register. My manager saw this and pulled me aside for a quick meeting. She explained that she understood I was nervous but needed me to focus on remembering how to run the register. After our talk, I practiced ringing up sales at home until I felt confident enough to do it again.”

16. What kind of workplace environment do you thrive in?

Employers ask this question to make sure you’ll be a good fit for their company culture. They want employees who will enjoy working at the store and interacting with customers. When answering, think about what kind of environment makes you feel most comfortable. Consider things like how much freedom you have in your workday, whether you prefer to work alone or with others and if you need quiet or more lively surroundings.

Example: “I thrive in an open-concept office where I can collaborate with my coworkers but also find time to work independently. I love being able to see everyone else’s progress throughout the day and getting feedback from them as well. I also really enjoy having regular one-on-one meetings with my manager so that we can discuss my performance and set goals for improvement.”

17. When have you exceeded expectations at work?

Employers ask this question to learn more about your work ethic and how you handle challenges. When answering, think of a time when you exceeded expectations at work or school. Explain what motivated you to do so and what the results were.

Example: “At my last job, I was responsible for organizing our inventory. One day, we had a rush order that needed to be filled by the end of the day. I knew it would take me all day to count everything, so I asked if anyone else could help. My coworker agreed to help me count while I organized the rest of the stock. We finished in record time, which allowed us to get home early.”

18. What qualities make a good leader?

Smiggle is a growing company that needs leaders who can inspire and motivate their team. Employers ask this question to see if you have the qualities of a good leader. Think about what makes a great leader in your opinion. Explain why these traits are important.

Example: “A good leader should be someone who motivates others to do their best work. They should also be able to make decisions on their own, but they should always consider the opinions of others. A good leader should be confident in themselves, but they should also be humble enough to admit when they’re wrong. I think these are all important qualities for anyone looking to lead a team.”

19. What do you know about our brand’s products and services?

This question is a great way to test your knowledge of the company and its products. It also shows that you have done some research on the brand before coming in for an interview. When answering this question, it’s important to show that you know what Smiggle does and how it differs from other stationery brands.

Example: “I’ve used Smiggle products since I was a child. My favorite product is the gel pens because they’re so smooth when writing with them. I also love the notebooks because they come in so many different colors and designs. The pencils are another one of my favorites because they don’t break easily like other brands.”

20. How do you feel about working with children?

Smiggle is a brand that sells stationery to children. Employers ask this question to make sure you’re comfortable working with kids and have experience doing so. If you don’t have any experience, it’s important to show the interviewer that you’re willing to learn.

Example: “I love working with children. I’ve been babysitting for five years now, and I find it very rewarding. The kids I look after are always excited about learning new things, and they’re eager to try out their new supplies. It’s fun to see them use their imagination when drawing or writing stories.”