20 Sojern Interview Questions and Answers

When it comes to interviewing for a job at Sojern, you can expect to be asked questions about your experience in the travel industry, your digital marketing skills, and your ability to use data to drive results.

To help you prepare for your interview, we’ve compiled a list of sample questions and answers that you can use to practice your responses.

With these tips, you’ll be ready to ace your interview and land the job you want at Sojern.

Sojern Interview Process

The interview process at Sojern can vary depending on the position you are applying for. However, most positions will require at least a phone screening and an in-person interview. For some positions, there may be additional rounds of interviews or tests. Overall, the interview process is generally efficient and straightforward.

1. What is your experience in the travel industry and how will it help you here?

This question is a great way to show your interviewer that you have the experience they’re looking for and how it will help you succeed in this role. If you don’t have any travel industry experience, consider talking about your customer service or sales experience instead.

Example: “I’ve worked in the hospitality industry for five years now, starting as a server at a local restaurant before moving up to my current position as a concierge at a luxury hotel. I understand what it takes to provide excellent customer service and am excited to apply those skills here.”

2. How would you prioritize tasks at work?

This question can help the interviewer understand how you approach your work and determine if you’re a good fit for their company. Use examples from previous jobs to explain how you prioritize tasks, meet deadlines and manage your time effectively.

Example: “I would first look at what’s due soonest and then move on to what I can do in the meantime. For example, when working as an assistant manager at my last job, I had to delegate tasks to other employees while also managing customer service calls and emails. I prioritized the most urgent tasks by answering customer inquiries and delegating social media marketing tasks to another employee.”

3. Tell me about a time when you had to deal with an upset client, what did you do?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation where a client was upset with the company and how you would use your communication skills to resolve the issue.

Example: “In my previous role, I had an upset client who called me directly because they were unhappy with their hotel stay. The client told me that there were ants in their room and they wanted a refund for the remainder of their trip. I apologized for the inconvenience and explained that we couldn’t offer them a refund but could give them a credit toward another Sojern property.”

4. Have you ever worked for a startup before?

If you’re applying for a position at Sojern, it’s likely that the company is still in its startup phase. As such, interviewers may ask this question to see if you have experience working for a smaller business and how you would adapt your skills to fit into their unique culture. In your answer, try to highlight any transferable skills from previous roles that can help you succeed in your new job.

Example: “I’ve worked for startups before, but I also have experience with larger companies. At my last job, I was one of the first employees hired by the company. This meant that I had to wear many hats as we grew our team. I learned how to delegate tasks effectively and work well with others to achieve common goals.”

5. Are you familiar with digital marketing solutions (SEO, SEM)?

This question is a great way to determine if the candidate has experience with digital marketing solutions. If you’re looking for someone who can hit the ground running, it’s important that they have some knowledge of these solutions.

Example: “I’ve worked in digital marketing for five years now and I’m very familiar with SEO and SEM. In fact, I was responsible for implementing both of these solutions at my last job. We saw an increase in traffic after implementing these strategies, which helped us reach more customers.”

6. Why do you want to work at Sojern?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal or professional qualities that align with Sojern’s values and culture.

Example: “I want to work at Sojern because I am passionate about helping businesses succeed online. In my last role, I helped travel companies increase their conversion rates by 10% through digital marketing strategies. I love working in this industry because it is constantly changing, which means there are always new challenges to overcome.”

7. Do you consider yourself a leader or a follower?

This question can help the interviewer determine your leadership skills and how you would fit into their company culture. When answering, it can be helpful to mention a time when you were in charge of a project or initiative that helped your team succeed.

Example: “I consider myself a leader because I am always looking for ways to improve my work and find new solutions to problems. In my last role as an account manager, I noticed our sales numbers weren’t where they should have been. After some research, I found out we were missing key information on our website about our products. I worked with my marketing team to update the site and increase sales by 10%.”

8. Describe your sales process from start to finish.

This question is a great way to show your interviewer how you plan and execute sales goals. Your answer should include the steps of your process, including any tools or software you use to help you stay organized.

Example: “I start by researching my client’s website and social media accounts to get an idea of what their target audience looks like. I then reach out to them with a personalized email that includes information about who they are as a brand and why I think our company would be a good fit for them. If they’re interested in learning more, we set up a time to talk on the phone so I can answer any questions they have about Sojern.”

9. What are your long term career goals?

Employers ask this question to see if you have a plan for your career. They want to know that you are motivated and driven, and they also want to make sure you’re going to stay with the company long enough to achieve those goals. When answering this question, be honest about what you hope to accomplish in your career. Explain how working at Sojern will help you reach those goals.

Example: “I am hoping to become a marketing manager within five years. I’ve been working toward this goal since I graduated college, and I feel like Sojern is the perfect place to continue my education and training. I would love to work here long enough to gain valuable experience and learn from some of the best minds in the industry.”

10. How would you describe your communication skills?

This question can help the interviewer assess your ability to communicate with others and collaborate on projects. Use examples from past experiences where you had to clearly explain a process or idea to someone else, or when you helped facilitate group discussions.

Example: “I have always been passionate about communication skills because I believe they are essential for success in any career. In my last role as an account manager at Sojern, I was responsible for training new employees on our digital marketing software. During this time, I developed a comprehensive training guide that outlined how to use all of the features within the platform. This allowed me to train multiple employees at once and ensured everyone understood the same information.”

11. How well do you work under pressure?

Employers ask this question to see if you can handle the fast-paced environment of a digital marketing agency. They want to know that you’re able to work quickly and efficiently when deadlines are approaching. In your answer, explain how you stay organized and prioritize tasks. Show them that you have strong time management skills and can meet deadlines.

Example: “I thrive under pressure because it motivates me to get things done as quickly as possible. I am very organized and always make sure to plan my day ahead of time so I don’t forget any important tasks. When I’m working on multiple projects at once, I like to set aside blocks of time for each project so I can focus solely on one thing at a time.”

12. Can you tell me about a time when you were faced with a stressful situation that demonstrated your coping skills?

Employers ask this question to learn more about your ability to handle pressure and stressful situations. When answering, it can be helpful to describe a situation that was challenging but also one in which you were able to overcome the challenge or stressor.

Example: “In my previous role as an account manager for a digital marketing agency, I had to manage multiple clients at once. This led to some very busy days where I would have several deadlines all due on the same day. While this was certainly stressful, I learned how to prioritize my tasks so that I could meet each deadline while still providing excellent customer service.”

13. What do you know about our company?

This question is a great way to show your research skills and knowledge of the company. Before you go into the interview, make sure you read through the job description and familiarize yourself with the company’s mission statement, values and goals. You can also look at their website for more information about what they do and who they are as a company.

Example: “I’ve been following Sojern since I started my career in digital marketing. Your innovative solutions have helped many travel companies increase their revenue by 10% or more. I’m excited to learn more about how you help clients achieve these results.”

14. Where do you see yourself in 5 years?

Employers ask this question to learn more about your career goals. They want to know if you plan on staying with the company for a long time or if you’re looking for something temporary. When answering, be honest and specific about what you hope to achieve in the next few years. Explain how working at Sojern will help you reach those goals.

Example: “I see myself as an executive director of marketing by the end of 2019. I would like to work my way up through the ranks here at Sojern until I’m ready to take on that role. I think Sojern is the perfect place to gain experience and develop my skills. I am excited to start my career in digital marketing and look forward to learning from all of you.”

15. What makes a good manager?

A good manager is someone who can lead a team to success. Employers ask this question to see if you have the skills and abilities that make a great leader. Before your interview, think about what makes a good manager. Think of at least two or three qualities that are important in a leader.

Example: “A good manager should be able to communicate effectively with their team members. They need to be able to listen to their employees’ ideas and concerns. A good manager also needs to be organized and efficient. I like to use project management software to keep track of my work and deadlines. This helps me stay on top of things and ensures that I meet all of my goals.”

16. Give an example of a time when you went above and beyond for a customer. How did they react?

This question is a great way to show your dedication and willingness to help others. When answering, it can be helpful to mention the customer’s name or how they reacted to show that you remember them.

Example: “When I was working at my previous job, we had a client who was having trouble with their website. They were frustrated because they couldn’t find anything wrong with it. I offered to look into it for them and found that there was an issue with one of our plugins. I fixed the problem and sent them an email letting them know everything was okay. The next day, they emailed me back thanking me for all of my hard work.”

17. If we hired you today, what would be your first 30/60/90 day plan?

This question is a great way to see how you plan and prioritize your work. It also shows the interviewer that you have an idea of what needs to be done in order for the company to succeed. When answering this question, it’s important to show that you understand the role and are ready to get started.

Example: “I would start by learning more about Sojern and its clients. I’d also want to learn more about the travel industry as a whole so I can better understand where Sojern fits into the larger picture. In my first 30 days, I would create a marketing strategy based on data from Sojern’s client base. Then, I would implement that strategy over the next 60 days.”

18. When was the last time you used data to make a decision?

This question can help the interviewer get a better sense of your analytical skills and how you use data to make decisions. Use examples from previous work experiences where you used data to inform your decision-making process.

Example: “At my last job, I was tasked with creating a marketing campaign for a new hotel that opened in town. The client wanted to attract more business travelers, so we created an ad campaign using our company’s proprietary software to analyze the demographics of who typically stays at hotels like theirs. We then targeted ads toward people most likely to stay at their hotel based on age, gender, income level and other factors.”

19. How do you handle conflict situations?

Employers want to know that you can work well with others and resolve problems. Show them your problem-solving skills by describing a time when you had to help resolve a conflict between coworkers or customers.

Example: “I once worked for a company where the marketing team was constantly arguing about who should take credit for our campaigns. I helped my manager create a system where we all took turns claiming responsibility for each campaign, which helped us learn from one another’s successes. This also allowed us to focus on our individual strengths and develop new strategies.”

20. How would you approach a potential customer?

This question can help the interviewer understand how you interact with clients and customers. Use your answer to highlight your customer service skills, communication abilities and ability to work as part of a team.

Example: “I would first introduce myself and my role at Sojern. Then I would ask them about their business and what they’re looking for in a digital marketing partner. After that, I would explain our services and show them some examples of our previous work. If they were interested, I would set up a time to meet with one of our account managers to discuss pricing and contract details.”