Starbucks Shift Supervisor Resume Example & Writing Guide

Use this Starbucks Shift Supervisor resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Shift supervisors are the face of Starbucks. They’re the ones standing behind the counter, making sure that customers are served quickly and courteously. Shift supervisors are also responsible for ensuring that their stores are running smoothly—keeping an eye on inventory levels, making sure that there’s enough coffee in the espresso machine, and monitoring cash registers for any slowdowns.

If you’re looking for a job that allows you to take ownership of your workspace while also fostering great relationships with coworkers and customers, then you might be ready to become a shift supervisor yourself. And if so, you’ll need an impressive resume to help you land the job.

Here are some tips and an example to help you write yours.

James Smith
Los Angeles, CA | (123) 456-7891 | [email protected]

Motivated shift supervisor with five years of experience in the food service and retail industries. Proven ability to lead teams, manage inventory, and provide excellent customer service. Eager to use problem-solving skills and management experience to help a company grow.

Oakland Technical High School Jun '08
High School Diploma
Company A, Starbucks Shift Supervisor Jan '17 – Current
  • Managed and trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness, and store operations.
  • Provided coaching on performance expectations for all tasks within their job role.
  • Ensured that associates are following company policies and procedures in order to maintain a high standard of excellence across the business.
  • Assisted with hiring decisions by reviewing resumes and conducting interviews as needed.
  • Maintained awareness of current market conditions through regular contact with customers, competitors, and other external sources such as trade journals or industry analysts.
Company B, Starbucks Shift Supervisor Jan '12 – Dec '16
  • Trained new shift supervisors on all aspects of the job, including customer service and cash register operations
  • Conducted regular performance reviews with employees to identify areas for improvement or commendable work
  • Managed inventory levels by ordering supplies as needed; reduced waste by 10% over 3 months
  • Reduced labor costs by implementing a more efficient scheduling system that cut overtime hours 25%
  • Improved employee morale through frequent recognition programs (employee of the month, etc.)
Company C, Barista Jan '09 – Dec '11
  • Prepared and served a variety of coffee drinks and other hot and cold beverages.
  • Maintained cleanliness and organization throughout the coffee shop and ensured that all customers were satisfied with their experience.
  • Restocked supplies and ingredients as needed to maintain a consistent level of service.

Industry Knowledge: Customer Service, Cash Handling, Cash Register, POS, Barista, Cost Control, Inventory Management
Technical Skills: Microsoft Office Suite, POS, Inventory Management
Soft Skills: Communication, Customer Service, Conflict Resolution, Teamwork, Leadership, Team Building

How to Write a Starbucks Shift Supervisor Resume

Here’s how to write a Starbucks shift supervisor resume of your own.

Write Compelling Bullet Points

One of the best ways to make your resume stand out is to use specific numbers and statistics to demonstrate your experience and skills. So rather than saying you “managed shift schedules,” you could say that you “managed shift schedules for 15+ employees, ensuring that all shifts were covered for busy Saturday mornings and that no more than two baristas were scheduled for any given shift.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also provides a number (15+) to help quantify the level of responsibility involved in the job.

Identify and Include Relevant Keywords

When you apply for a shift supervisor role at Starbucks, your resume is likely to be filtered through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job. If your resume doesn’t have enough of the right keywords, the ATS might not rank it highly enough for a recruiter to take a closer look.

To increase your chances of getting an interview, make sure to include some of these commonly used keywords:

  • Customer Service
  • Teamwork
  • Communication
  • Time Management
  • Microsoft Access
  • Leadership
  • Social Media
  • Problem Solving
  • Food & Beverage
  • Management
  • Customer Satisfaction
  • Sales
  • Organization Skills
  • Event Planning
  • Public Speaking
  • Hospitality
  • Coaching
  • Research
  • Social Media Marketing
  • Interpersonal Skills
  • Customer Experience
  • Critical Thinking
  • Data Entry
  • Problem Solving Skills
  • Leadership Skills
  • Cashiering
  • Communication Skills
  • Starbucks
  • Organization
  • Negotiation

Showcase Your Technical Skills

As a shift supervisor at Starbucks, you are responsible for the smooth operation of the store during your shift. This often means using technology to complete tasks like managing the schedule, taking inventory, and processing payments.

The technical skills section of your resume is an important place to highlight your proficiency in the use of technology. Be sure to list any programs or systems that you are familiar with, as well as your level of expertise. This will show potential employers that you are comfortable with technology and are a valuable asset to any team.


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