Career Development

What Does a Starbucks Shift Supervisor Do?

Find out what a Starbucks shift supervisor does, how to get this job, and what it takes to succeed as a Starbucks shift supervisor.

Starbucks is known for its coffee, but it’s also a retail chain that sells everything from pastries to sandwiches and other snacks. As such, Starbucks shift supervisors are responsible for overseeing the day-to-day operations of their store during their assigned shifts.

Shift supervisors typically work in fast-paced environments where they must make quick decisions on a regular basis. They may be tasked with ensuring that all employees are working efficiently and effectively, as well as resolving any customer service issues that arise during their shift.

Starbucks Shift Supervisor Job Duties

A Starbucks shift supervisor typically has a wide range of responsibilities, which can include:

  • Training new employees on company policies and procedures, including safety procedures
  • Monitoring employee performance to ensure that they are providing excellent customer service
  • Monitoring the inventory of supplies in order to ensure that it is sufficient to meet demands
  • Maintaining a clean and safe environment by enforcing company policies regarding safety issues, such as spills or broken glass
  • Ensuring that all customer orders are accurately prepared and served in a timely manner
  • Ensuring that all food safety standards are met by monitoring refrigeration units and food preparation areas for potential hazards
  • Interacting with customers to help them feel comfortable and satisfied with their experience at the store
  • Reporting disruptive behavior or unsafe conditions to the appropriate manager

Starbucks Shift Supervisor Salary & Outlook

Starbucks shift supervisors are typically paid hourly wages, and their salaries can vary depending on a number of factors.

  • Median Annual Salary: $36,000 ($17.31/hour)
  • Top 10% Annual Salary: $58,000 ($27.88/hour)

The employment of shift supervisors is expected to grow much faster than average over the next decade.

Employment growth will be driven by the retail trade industry, where many shift supervisors work. As more people shop online and via mobile devices, retail stores will need to hire more workers to handle the increased traffic in their stores.

Related: Starbucks Shift Supervisor Interview Questions and Answers

Starbucks Shift Supervisor Job Requirements

A shift supervisor at Starbucks typically needs the following:

Education: While there are no specific education requirements for a shift supervisor position, many employers prefer candidates who have completed at least some high school. Some employers may prefer candidates who have completed some college or have an associate’s degree.

Training & Experience: Most of a shift supervisor’s training will take place on the job. Training for this role will include learning about the company’s policies and procedures, as well as the products and equipment they use. They will also learn about the scheduling and time management skills required for this position.

Some shift supervisors may have previous experience in customer service or management. This experience can help them excel in their role as a shift supervisor.

Certifications & Licenses: Certifications are not a requirement to become a shift supervisor at Starbucks, but they can help you become a more competitive candidate during the hiring process.

Starbucks Shift Supervisor Skills

Starbucks shift supervisors need the following skills in order to be successful:

Communication: Communication is another important skill for a shift supervisor. You may be required to train new employees, answer questions from baristas and relay information to your manager. Effective communication can help you convey information clearly and answer questions in a way that is easy to understand.

Leadership: As a shift supervisor, you may be responsible for managing a team of baristas and ensuring that the store meets its sales goals. This position requires strong leadership skills, as you may be responsible for delegating tasks, motivating employees and ensuring that everyone is working productively.

Teamwork: As a shift supervisor, you may be responsible for overseeing several employees at once. This means you need to be able to work well with others. As a shift supervisor, you may be responsible for training new employees, so teamwork is essential for ensuring everyone is on the same page.

Problem-solving: As a shift supervisor, you may be responsible for handling customer complaints, employee issues or other problems that arise during your shift. Effective problem-solving skills can help you identify the issue, develop a solution and implement it. You can also use problem-solving skills to ensure that your team members are able to handle any issues that arise during their shifts.

Product knowledge: As a shift supervisor, you may be responsible for training new employees and answering questions about products and services. Having product knowledge can help you answer questions and provide the right information to your team. You can also use product knowledge to help your team develop their skills and grow within the company.

Starbucks Shift Supervisor Work Environment

The work environment for a Starbucks shift supervisor is fast-paced and customer-oriented. Shift supervisors typically work about 30 hours per week, including some weekends and evenings. They may be required to work additional hours during busy times, such as the holiday season. Although the job is generally not considered to be stressful, shift supervisors must be able to handle customer complaints and demands, as well as maintain a calm and professional demeanor during hectic times.

Starbucks Shift Supervisor Trends

Here are three trends influencing how Starbucks shift supervisors work. Starbucks shift supervisors will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

More Focus on Customer Experience

As customer service becomes more important, businesses are placing a greater emphasis on providing a positive customer experience. This means that shift supervisors will need to be able to provide excellent customer service and manage the store in a way that ensures customers are happy.

Shift supervisors can utilize this trend by focusing on training their employees on how to provide excellent customer service. They can also work to create a positive environment for customers by ensuring that the store is clean and well-organized.

More Automation of Tasks

As automation continues to become more prevalent in the workforce, shift supervisors will need to learn how to use new technologies to help them manage their teams.

One example of this trend is the use of software that automates tasks such as scheduling and payroll. Shift supervisors who are familiar with these tools will be able to use them to streamline their work and free up time for other tasks. In addition, they will need to be able to train their team members on how to use these tools so that everyone is using them effectively.

Greater Emphasis on Employee Engagement

Employee engagement has become an increasingly important topic in recent years as businesses have realized the impact it can have on productivity and overall company culture. As a result, shift supervisors are now being asked to play a larger role in employee engagement efforts.

This trend requires shift supervisors to be able to understand what makes employees tick and how to motivate them to be productive. By doing so, they can help to create a positive workplace environment where employees feel valued and appreciated.

How to Become a Starbucks Shift Supervisor

A shift supervisor career can be a great way to get your foot in the door of the hospitality industry. As a shift supervisor, you’ll have the opportunity to learn about different aspects of running a business and work with a variety of people. You’ll also gain experience leading teams and managing difficult situations.

To become a shift supervisor, you typically need to have at least one year of experience working in food service or retail. You may also need to complete additional training courses on topics such as customer service, leadership, and conflict resolution.

Advancement Prospects

Starbucks shift supervisors typically start out as baristas. They then move up to shift supervisor after completing a training program and demonstrating leadership ability. From there, they may advance to store manager or district manager.

Starbucks Shift Supervisor Job Description Example

The Starbucks Shift Supervisor is responsible for managing shift operations and ensuring compliance with company standards. They will also act as a resource for baristas by providing coaching and mentorship. The ideal candidate will have a passion for coffee and customer service, as well as experience working in a fast-paced environment. They must be able to work independently and make decisions quickly. They will also be responsible for opening and closing the store, as well as managing the cash register.

Duties & Responsibilities

  • Maintain a clean and organized work area throughout the shift, including all customer areas, back office, and storage
  • Follow company policies and procedures for serving food and beverage items to customers
  • Assist customers with questions about Starbucks products and services, providing friendly and knowledgeable service
  • Operate cash registers and POS systems to process customer orders accurately and efficiently
  • Prepare coffee and other beverages according to Starbucks standards
  • Stock supplies and ingredients as needed throughout the shift
  • Monitor food quality and safety, keeping accurate records of temperatures and product expiration dates
  • Train new employees on company policies and procedures, as well as proper food handling and preparation
  • Delegate tasks and responsibilities to baristas and other staff members as needed
  • Handle customer complaints in a professional and courteous manner
  • Close out register at the end of the shift, counting cash and making sure all transactions are accounted for
  • Perform opening and closing duties as needed

Required Skills and Qualifications

  • High school diploma or equivalent
  • At least 21 years of age
  • Ability to obtain food handler’s permit, where required
  • Ability to obtain alcohol certification, where required
  • Ability to lift 30 lbs. unassisted
  • Ability to stand and move about for extended periods of time

Preferred Skills and Qualifications

  • Associate’s degree or higher
  • 1+ year customer service experience in a retail environment
  • 2+ years supervisory experience in a retail environment
  • Barista experience
  • First Aid/CPR certified


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