Career Development

What Does a Starbucks Store Manager Do?

Find out what a Starbucks store manager does, how to get this job, and what it takes to succeed as a Starbucks store manager.

Starbucks is known for its coffee, but it’s also a retail chain that employs thousands of people. These employees work hard to ensure that Starbucks customers have a positive experience every time they visit one of the company’s stores.

Starbucks store managers are responsible for overseeing all aspects of their location’s day-to-day operations. This includes everything from ensuring that products are properly stocked and merchandised to managing employee schedules and performance. They must also be able to effectively resolve any customer service issues that may arise during their shift.

Starbucks Store Manager Job Duties

A Starbucks store manager typically has a wide range of responsibilities, which can include:

  • Training new employees on how to work effectively in the store, including knowledge of products and equipment
  • Ensuring that the store is well maintained, clean, and organized at all times
  • Participating in meetings with other store managers to discuss challenges, performance issues, or opportunities for improvement
  • Maintaining relationships with local businesses, community leaders, and other store managers to promote a positive image for Starbucks
  • Implementing operational changes within their stores based on input from district managers or regional directors
  • Managing employees’ schedules, including hiring new employees or firing underperforming workers
  • Ensuring that coffee quality is maintained by inspecting beans during roasting and brewing processes
  • Monitoring inventory levels to ensure that the store does not run out of supplies (e.g. coffee beans, cups, mugs, etc.)

Starbucks Store Manager Salary & Outlook

Starbucks store managers’ salaries vary depending on their level of experience, the size of the company and the city or state in which they work. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $47,051 ($22.62/hour)
  • Top 10% Annual Salary: $78,000 ($37.5/hour)

The employment of store managers is expected to grow much faster than average over the next decade.

Employment growth will be driven by the expansion of retail establishments, particularly coffee shops and specialty food stores. Store managers will be needed to oversee the operations of new stores as these businesses expand their geographic reach.

Related: Starbucks Store Manager Interview Questions and Answers

Starbucks Store Manager Job Requirements

Starbucks store managers typically need to have the following qualifications:

Education: While there are no specific education requirements to become a Starbucks store manager, many employers prefer candidates who have a high school diploma or GED and some college or business school experience. Some employers may prefer candidates who have completed a bachelor’s degree in business or a related field.

Training & Experience: Most of a store manager’s training will take place on the job. Training for this role will typically last between six and 12 months. During this time, they will learn about the company’s values and practices, including customer service, product knowledge and cash handling. They will also learn about the computer systems and software they will use as a store manager.

Certifications & Licenses: Certifications allow you to prove your skills and qualifications to current and potential employers. Starbucks store managers can earn certifications to gain more theoretical and practical knowledge of their daily responsibilities, test their skills and further advance their career.

Starbucks Store Manager Skills

Starbucks store managers need the following skills in order to be successful:

Leadership: As a store manager, you are responsible for overseeing the operations of a store and ensuring that all employees are performing their duties to the company’s standards. This requires strong leadership skills, as you are the person who sets the tone for the store’s culture and ensures that employees are working together to achieve company goals.

Communication: Communication is the act of conveying information to others. As a store manager, you may need to communicate with employees, customers and corporate offices. Effective communication can help you lead a team, solve problems and develop a rapport with customers.

Problem-solving: Problem-solving skills allow you to identify and develop solutions to challenges. As a store manager, you may be responsible for resolving customer complaints, addressing employee issues and finding ways to improve sales. Having strong problem-solving skills can help you address issues and find solutions that benefit your team and the company.

Teamwork: Teamwork is the ability to work with others to achieve a common goal. As a store manager, you may need to work with other managers to ensure that all aspects of the store are running smoothly. You may also need to work with your team to ensure that they are meeting their individual goals.

Product knowledge: As a store manager, you need to be knowledgeable about the products and services your company offers. This is especially true if you work for a large company like Starbucks, where there are many different products and promotions. You need to be able to answer questions about products and services to help your employees and customers.

Starbucks Store Manager Work Environment

The work environment for a Starbucks store manager is fast-paced and demanding. Store managers are responsible for the day-to-day operations of their store, including supervising employees, handling customer complaints, and ensuring that the store runs smoothly and efficiently. They also develop and implement marketing and sales strategies to increase store profitability. Store managers typically work long hours, including early mornings, evenings, and weekends. They may also be required to work on holidays.

Starbucks Store Manager Trends

Here are three trends influencing how Starbucks store managers work. Starbucks store managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Mobile Ordering

The growth of mobile ordering is a trend that is quickly changing the way that customers interact with businesses. This trend is particularly evident in the coffee industry, where customers are increasingly using their smartphones to order their drinks ahead of time.

As mobile ordering becomes more popular, Starbucks store managers will need to adapt their strategies to meet the needs of customers. This may include developing new ways to promote products and improve customer service.

More Focus on Customer Experience

The focus on customer experience is a trend that is rapidly gaining popularity among businesses. This is because it allows businesses to differentiate themselves from their competitors by providing a unique and memorable experience for their customers.

Starbucks store managers can capitalize on this trend by focusing on creating a unique atmosphere in their stores. This can be done by adding features such as music, art, or furniture that reflects the values of the company. In addition, store managers can also focus on providing excellent customer service to ensure that customers have a positive experience every time they visit.

Greater Use of Technology

The use of technology in the workplace is becoming more and more common, as businesses look for ways to improve efficiency and productivity. This trend is especially evident in the coffee industry, where many chains are now using technology to streamline operations and provide better customer service.

As technology becomes more prevalent in the coffee industry, Starbucks store managers will need to learn how to use it effectively. This includes learning how to use software tools to manage inventory, track sales, and communicate with employees.

How to Become a Starbucks Store Manager

A successful Starbucks store manager career requires a combination of hard and soft skills. You need to be able to manage people, have excellent customer service skills, and be able to lead a team. You also need to be able to work with limited space and resources to create the best possible experience for your customers.

To become a Starbucks store manager, you need to start at the bottom and work your way up. Start as a barista, move up to shift supervisor, and then become a store manager. As you progress through the ranks, take on more responsibility and learn new skills. Also, stay connected with the company by attending training sessions and networking events.

Advancement Prospects

Starbucks store managers typically start out as baristas or shift supervisors and are promoted to store manager after demonstrating their leadership abilities. As store manager, you will be responsible for the overall operation of the store, including supervising employees, handling customer complaints, and ensuring that the store is running smoothly and efficiently.

If you are a successful store manager, you may have the opportunity to advance to a district manager position, where you will oversee the operations of multiple stores. Alternatively, you may choose to move into a corporate position, where you will be involved in the development and implementation of company-wide policies and procedures.

Starbucks Store Manager Job Description Example

The Starbucks Store Manager is responsible for managing the day-to-day operations of a Starbucks store. They ensure that the store meets or exceeds all company standards in terms of quality, service, and cleanliness. They also develop and implement strategies to increase sales and profitability. Additionally, they oversee the hiring, training, and development of store employees. The Starbucks Store Manager must be able to work in a fast-paced environment and have excellent customer service skills. They must also be able to effectively manage and motivate a team of employees.

Duties & Responsibilities

  • Achieve store revenue and profitability goals by executing company initiatives and strategies
  • Monitor inventory levels and replenish stock as needed to maintain optimal levels
  • Train, coach, and develop baristas and shift supervisors on product knowledge, customer service, and operational procedures
  • Maintain a clean, safe, and welcoming environment for customers and employees
  • Adhere to all company policies and procedures, including security and loss prevention protocols
  • Handle customer complaints and concerns in a professional and courteous manner
  • Process transactions quickly and accurately, following all cash handling procedures
  • Open and close the store according to established procedures
  • Perform regular maintenance and cleaning tasks to keep the store running smoothly
  • Monitor store supplies and place orders as needed
  • Schedule staff shifts and manage time-off requests
  • Prepare weekly sales reports and submit to regional manager

Required Skills and Qualifications

  • Bachelor’s degree or equivalent experience
  • 4 years supervisory experience in a retail or customer service environment
  • Ability to work early mornings, evenings, and weekends as needed
  • Excellent communication, interpersonal, and leadership skills
  • Proven ability to develop and motivate a team
  • Strong organizational and time-management skills

Preferred Skills and Qualifications

  • 2 years management experience in a Starbucks store
  • Experience with Starbucks operational systems
  • Thorough knowledge of Starbucks coffee products and brewing methods
  • Flexibility to relocate


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