20 Startek Interview Questions and Answers

Startek is a customer engagement business process outsourcing company that provides customer service, technical support, and sales solutions to businesses around the world. The company has over 20 years of experience in the customer service industry and employs over 20,000 people in its global operations.

If you’re interviewing for a position at Startek, you can expect to be asked questions about your customer service experience, your technical skills, and your sales ability. In this article, we’ll give you a rundown of some of the most common Startek interview questions and how to answer them.

Startek Interview Process

The interview process at Startek is generally quick and easy. Most interviews are conducted over the phone or via video conference, and the questions asked are typically straightforward. However, some positions may require additional assessments or tests. Overall, the experience is positive and candidates should have no trouble getting hired.

1. What are your career goals?

This question can help the interviewer get a sense of your career aspirations and how you plan to achieve them. When answering this question, it can be helpful to mention any skills or certifications you’re working toward. It can also be beneficial to discuss what motivates you in your work.

Example: “I’m currently pursuing my certification as a customer service professional. I’ve found that I enjoy helping customers with their questions and resolving issues for them. My goal is to become an expert at providing excellent customer service so I can continue to grow professionally.”

2. Why do you want to work here?

This question is a great way to see if you have done your research on the company. It also allows you to show that you are passionate about working for this particular business and understand what they do. When answering, make sure to mention something specific about the company that makes it stand out from other businesses in its industry.

Example: “I want to work here because I am passionate about customer service. Your company has an excellent reputation when it comes to providing quality service to customers. I would love to be part of a team that helps people solve their problems and provides them with solutions. I think my skills as a communicator and problem solver would be beneficial to this organization.”

3. How would you handle an upset client?

This question can help interviewers understand how you handle conflict and challenges. Use examples from your previous experience to show the interviewer that you’re capable of handling difficult situations with tact and professionalism.

Example: “In my last role, I had a client who was upset because they couldn’t get through to our customer service line for over an hour. When I found out about this issue, I immediately called the client myself to apologize and explain what we were doing to fix it. The client appreciated hearing from me directly and understood that there was nothing malicious going on. We fixed the problem within 30 minutes and the client remained a loyal customer.”

4. Tell me about a time where you had to deal with an angry customer and how you handled it.

This question is a great way to see how you handle conflict and stress. It’s important that you show the interviewer that you can remain calm under pressure, while also remaining empathetic to customers’ needs.

Example: “I once had a customer who was upset because they were on hold for too long. I apologized profusely and explained that there was an issue with our system. The customer seemed to accept my apology and said she would wait until I could help her. After resolving the issue, I thanked her for being patient.”

5. What is one thing that you think could improve our company?

This question is a great way to show your interviewer that you are willing to make improvements and help the company grow. When answering this question, it can be helpful to think about what you would change if you were in charge of the company.

Example: “I think one thing that could improve StarTek’s customer service department is more training opportunities for employees. I have noticed that some employees seem unsure of how to handle certain situations with customers, which can lead to unhappy customers. If I was in charge of the company, I would implement additional training programs so that all employees feel confident when speaking with customers.”

6. Describe a time when you went above & beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to mention a specific situation where you went above and beyond for a customer and how it helped them or made their experience more positive.

Example: “I once had a customer who was having trouble connecting to our service. They were frustrated because they couldn’t get online and wanted to use their computer for work. I stayed on the phone with them until we figured out what the issue was and got them back up and running. It took about an hour of troubleshooting, but in the end, they were able to complete their work.”

7. What makes you stand out from other candidates?

This question is a great way to show your interviewer that you have the skills and experience they’re looking for. When answering this question, it can be helpful to highlight one or two of your most relevant qualifications.

Example: “I am an extremely organized person who has worked in customer service for over five years. I’ve learned how to manage my time well while also maintaining excellent communication with customers. In addition, I’m always willing to learn new things and take on additional responsibilities when needed.”

8. Do you have any experience working in call center environments?

This question can help the interviewer determine if your experience is similar to what you would be doing in this role. If you have call center experience, share a story about a time when you helped resolve a customer’s issue or helped them feel more satisfied with their service.

Example: “I worked as a customer service representative for a small business that sold home goods online. I was responsible for answering questions from customers and helping them find the products they were looking for. One day, a customer called asking where we got our pillows because she wanted to buy some for her daughter’s room. I looked through our inventory and found a pillow that matched the description of what she was looking for. She ended up ordering two.”

9. Are you comfortable reaching sales quotas?

This question is a great way to determine if the company you’re interviewing with has quotas. If they do, it’s important to understand what those quotas are and how often they expect employees to meet them. It’s also helpful to know what kind of support the company offers in terms of training or coaching for new salespeople.

Example: “I’m comfortable reaching sales quotas as long as I have the proper tools and resources to succeed. At my last job, we had monthly quotas that were pretty reasonable. We also had weekly meetings where our managers would go over best practices and provide feedback on our performance. This helped me learn more about how to improve my skills and achieve my goals.”

10. Have you ever been fired or asked to leave a position?

This question is a common one in interviews, and it’s important to be honest. If you have been fired or asked to leave a position, explain why this happened and what you learned from the experience.

Example: “I was working as an administrative assistant for a small business when I accidentally sent my boss an email meant for someone else. He called me into his office and told me that he had no choice but to let me go because of the mistake. I apologized profusely and explained that I would never intentionally send him confidential information. He understood and gave me a recommendation letter.”

11. What is your availability like?

This question is a way for the interviewer to learn more about your availability and how it might fit with their company’s needs. If you have any special circumstances that may affect your ability to work certain hours, be sure to mention them in your answer.

Example: “I am available to work from 8 a.m. until 5 p.m., Monday through Friday. I do not have any special circumstances that would prevent me from working these hours. However, if there are times when I need to leave early or come in late due to an emergency, I am flexible.”

12. How would you describe your leadership style?

This question can help the interviewer understand how you would lead your team if hired. Your leadership style is a personal preference, so it’s important to be honest about what works for you and why.

Example: “I believe in being an empathetic leader who listens to my team members’ ideas and opinions. I also like to delegate tasks to those who are most qualified to do them. For example, when I was working as a customer service representative at ABC Company, I noticed that one of my teammates had excellent phone etiquette skills. So, I asked her to train other representatives on proper phone etiquette techniques. This helped me manage my time more effectively while helping my teammate develop her skills.”

13. Who was the best manager you’ve worked under, tell us why.

This question is a great way to show your potential employer that you’re willing to work hard and learn from others. It’s also an opportunity for you to share what you’ve learned about management styles, how to motivate employees and more.

Example: “The best manager I ever worked under was my previous supervisor at StarTek. She always made sure we knew she had our backs and would do anything to help us succeed. She taught me the importance of being empathetic toward customers and other team members. She also showed me how important it is to be organized and prepared when working with customers.”

14. Provide an example of a time when you had to communicate technical information to someone who didn’t understand it.

This question is a great way to show your communication skills and how you can help others understand complex information. When answering this question, try to explain the steps you took to make sure the person understood what you were saying.

Example: “When I was working as an IT specialist for my previous employer, I had to communicate technical information to many people who didn’t have any experience with computers or technology in general. To do so, I would first explain the basics of what they needed to know about the computer system and then provide them with examples of when they might use that information. This helped me ensure everyone understood the information I provided.”

15. A lot of our business requires continuous learning, what kind of training do you require to be successful?

This question is a great way to show your interest in the company’s culture and how you can contribute to it. If you’re asked this question, think about what kind of training or development opportunities StarTek offers its employees. You can also talk about any certifications you’ve earned that have helped you succeed in your career.

Example: “I’m always looking for ways to improve my customer service skills. I recently completed an online course on improving my phone etiquette and communication skills. It was really helpful, and I learned some new techniques that I’ve been able to implement at work.”

16. Tell me about a time where you were able to provide feedback to your team members, how did they respond to your constructive criticism?

This question can help the interviewer understand how you interact with your team and provide constructive criticism. It can also show them that you are willing to give feedback in a professional manner.

Example: “I have worked with many different teams throughout my career, and I always try to be as helpful as possible when giving feedback. In one instance, I was working with a customer service team where some of the employees were not following company procedures for handling calls. I spoke with each employee individually about their performance and explained why it was important to follow company procedures. They all understood and made an effort to improve their performance.”

17. If we were to hire you today, how long would you expect to stay at our company?

This question is a way for the interviewer to understand your commitment level. If you are looking for a long-term career, it’s important to let them know that in your answer. If you’re open to staying at the company for as long as they’ll have you, be honest about how much time you would like to spend there.

Example: “I’m hoping this job will lead to a long and fulfilling career with StarTek. I’ve been searching for a position where I can use my customer service skills for quite some time now, so I hope to stay here for many years.”

18. Which areas of improvement do you feel you need the most support in?

This question is a great way to show your potential employer that you are self-aware and willing to improve. When answering this question, it can be helpful to mention an area of improvement that you have already started working on or one that you would like help with from the company.

Example: “I feel I need the most support in my communication skills. In my last role, I was able to work with a mentor who helped me learn how to communicate more effectively with others. Since then, I’ve been practicing these skills and am confident that I could use them in my new position as well.”

19. Can you give me an example of a time when you took initiative without being prompted by management?

This question is a great way to show your leadership skills and ability to work independently. When answering this question, it can be helpful to mention a specific time when you took initiative on a project or task that helped the company save money or improve customer service.

Example: “At my previous job, I noticed that we were spending too much money on our phone system because of all the calls we would receive from customers who had questions about their bill. I decided to create an FAQ page for our website so customers could find answers to their questions without having to call us. This saved us thousands of dollars each year in unnecessary expenses.”

20. Would you say you’re more goal oriented or relationship oriented?

This question is designed to determine how you prioritize your work. It’s important for employers to know that you can balance both types of priorities and achieve them effectively.

Example: “I would say I’m more goal oriented, but this doesn’t mean I don’t value relationships. In fact, I believe it’s important to have a good relationship with my coworkers so we can all support each other in our goals. For example, if one person has a deadline coming up, they may need help from another coworker who isn’t as busy. This way, everyone can get their work done on time while still maintaining a positive working environment.”