20 State Farm Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at State Farm.

When you go for an interview at State Farm, you can expect to be asked questions about your experience with insurance and financial services. The interviewer will want to know how you would handle various customer service scenarios. They may also ask you questions about your knowledge of State Farm products and services. Be prepared to answer these questions by studying up on State Farm beforehand. With a little preparation, you can ace your State Farm interview and get the job you want.

State Farm Interview Process

The interview process at State Farm is generally pretty easy, although it can vary depending on the position you’re applying for. For sales positions, the interview is usually just a breeze, and if you have past sales experience, it should be no problem. Sometimes there’s a two-step process, but usually it’s just with the head of the office you’ll be working with, so it’s not too bad. Actuarial analyst interviews may be a little more difficult, as they often involve behavioral questions meant to test different aspects of your work ethic and ability to work with others. There are usually 10 questions total. High school summer intern interviews are usually conducted online, with three interviews in total (meeting with the team twice and a programming assessment). Everything is well coordinated and conveyed to the applicant beforehand. Senior legal secretary interviews tend to be long, and while they initially seem exciting, many people end up declining the offer due to the high workload (100 cases) and low pay. The turnover rate for this position is also quite high. Claims specialist interviews are done through HireVue, with around 7-8 questions in total. They are typically very typical interview questions. Account manager interviews are fairly easy, with mostly questions about why you want to work in

1. Why do you want to work at State Farm?

This question is a great way for the interviewer to learn more about your interest in working at State Farm. When answering this question, it can be helpful to mention specific aspects of the company that you admire or what attracted you to apply for this role.

Example: “I want to work at State Farm because I have always admired how much they care about their customers and employees. In my research on the company, I learned that State Farm has many programs that support its employees and help them grow professionally. For example, I read about the Career Advancement Program where employees can take online courses to advance their career. This program really impressed me and made me excited to join the team.”

2. What are your strengths and weakness’s?

This question is a common one that employers ask to learn more about your personality and how you would fit into their company. When answering this question, it can be helpful to focus on the skills that are most relevant to the position you’re applying for.

Example: “I am extremely organized and detail-oriented which helps me stay on top of my work. I also have excellent communication skills, so I’m able to clearly explain complicated insurance policies to customers. My weakness is that sometimes I get so focused on work that I forget to take breaks. This has led to some health issues in the past, but I’ve learned to balance my work with exercise and healthy eating.”

3. Do you have an interest in the insurance industry?

This question is a great way to show your interviewer that you have an interest in the company and its products. If you don’t have any experience with insurance, it’s okay to say so. You can explain why you’re interested in working for State Farm and what attracted you to this particular job posting.

Example: “I’ve always been fascinated by how insurance companies work. I find it interesting that they are able to predict risk and offer policies based on those predictions. When I saw this position, I knew I had to apply because of my passion for the industry. I think I would be a great fit here because I’m eager to learn more about the insurance business.”

4. How would you explain how a car accident claim is processed to someone who has experienced one for the first time?

This question is a great way to test your customer service skills. It’s important that you can explain the process of filing an insurance claim in a way that makes it easy for customers to understand and follow along with you.

Example: “When someone files a car accident claim, they will need to provide their name, address, phone number, driver’s license information and vehicle registration details. They’ll also need to describe what happened in as much detail as possible. After this, we’ll send them a form to fill out that asks about any injuries sustained during the accident. Once all of these steps are completed, we’ll file the claim and begin processing it.”

5. Tell me about a time when you had to make an important decision without consulting with anyone else.

This question can help the interviewer get a better idea of how you make decisions and what your thought process is. Use examples from previous jobs or experiences that highlight your critical thinking skills, problem-solving abilities and leadership qualities.

Example: “When I was working as an insurance agent for another company, my manager asked me to find out why one of our clients hadn’t been paying their premiums on time. The client had been late with payments for several months in a row, so I called them up to see if there was anything we could do to help. They told me they were having financial difficulties because of some unexpected expenses. I suggested lowering their premium rate until they got back on track financially. They agreed, and after six months, they paid off all of their debt.”

6. What is your process for writing and sending emails?

This question is a way for the interviewer to assess your communication skills. State Farm wants employees who can communicate effectively with customers and coworkers, so they ask this question to see how you write and send emails. In your answer, explain that you use proper grammar and punctuation in all of your communications. You should also mention that you proofread all of your work before sending it out.

Example: “I always make sure to proofread my emails before I send them. This helps me avoid any spelling or grammatical errors. I also try to be as concise as possible when writing emails. I find that if I am more succinct in my writing, then I can get my point across without having to rewrite my email multiple times.”

7. If a customer calls and asks you a question that you don’t know the answer to, what would you do?

This question is a great way to determine how you would handle an uncomfortable situation. State Farm wants employees who are willing to admit when they don’t know something and will do their best to find the answer for the customer.

Example: “If I didn’t know the answer, I would first apologize to the customer and tell them that I would look into it as soon as possible. Then, I would call my manager or another employee who might be able to help me with the question. If no one else could give me the information, I would research the answer myself until I found what the customer needed.”

8. Describe a time where you faced conflict in the workplace, how did you handle it?

State Farm wants to know that you can handle conflict in the workplace and resolve it effectively. When answering this question, be sure to highlight your communication skills and ability to work with others.

Example: “I once had a disagreement with my manager about how I should approach a client’s case. My manager wanted me to take a more aggressive stance on the case, but I disagreed because I felt like we could get better results by being more lenient. We discussed our opinions for a while until we came up with a compromise where we would try one of his suggestions first and then reevaluate if needed.”

9. Have you ever worked on a team project before? What was your role?

State Farm is a company that values teamwork and collaboration. They want to know if you have experience working on a team, how you contributed to the project and what skills you used in your role.

Example: “I’ve worked on several projects with my coworkers at previous jobs. I was always eager to take on leadership roles where I could help organize our work or delegate tasks to other members of the team. In one particular situation, we were tasked with creating an ad campaign for a new product launch. My teammates and I all had different ideas about what would be best for the client. We decided to each pitch our idea to the group and then vote on which idea we liked best. After tallying the votes, we chose my idea as the winner.”

10. Provide an example of a time when you had to deal with a difficult customer or situation.

Interviewers ask this question to learn more about your customer service skills. They want to know how you would handle a similar situation in the future if they hired you. When answering, try to focus on what you did and not what the other person did.

Example: “In my last position as an insurance agent, I had a customer who was unhappy with their policy. The customer called me multiple times asking for different things. Each time I spoke with them, I tried to be polite and helpful. Eventually, we were able to come to an agreement that satisfied both of us.”

11. How do you think communication skills help with troubleshooting problems?

State Farm is looking for employees who can communicate effectively with customers and coworkers. When answering this question, it’s important to show that you value communication skills and how they help you in your work.

Example: “I think communication skills are essential when troubleshooting problems because they allow me to clearly explain the issue to my customer and my supervisor. I also find that good communication skills make it easier to collaborate with other team members on a project. For example, if I’m working with another agent on a claim, I can use my communication skills to ask questions about their process or ideas so we can both learn from each other.”

12. How well do you work under pressure?

State Farm is a large company that offers many different services. The interviewer may ask this question to learn more about your ability to work under pressure and meet deadlines. Use examples from past experiences where you’ve worked under pressure and succeeded.

Example: “I thrive in high-pressure situations, especially when it comes to working with customers. In my last role as an insurance agent, I had a customer who was looking for a new policy because their current one was too expensive. They were also unhappy with the service they received from their previous provider. I spent time researching other providers and found a plan that would save them money while still providing excellent service. They signed up for our agency and have been happy ever since.”

13. Describe your experience with data entry.

State Farm uses data entry to enter information into their computer system. This question helps the interviewer determine if you have experience with this process and how well you can perform it. Use your answer to highlight your ability to work quickly and accurately.

Example: “I’ve worked as a data entry clerk for three years, so I’m very familiar with entering information into computers. In my current position, I use specialized software that allows me to type in customer information and then automatically uploads it to our database. I also regularly check each form for accuracy before submitting it.”

14. Can you please tell us about a time where you went above and beyond for a customer?

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a specific time when you helped someone in need or went above and beyond for a customer.

Example: “When I was working at my previous job, one of my customers called me because they were locked out of their car. They had left their keys inside the car and needed assistance getting into the vehicle. I told them that I would meet them at their location within 15 minutes. I arrived at their location within 10 minutes and unlocked their car so they could get back inside. This action showed them how dedicated I am to helping people.”

15. Describe your experience with answering phone calls.

This question is a great way to determine how well you can communicate with customers and clients. It’s also an opportunity for the interviewer to see if your phone etiquette skills are up to par. When answering calls, it’s important to be polite and friendly while still remaining professional.

Example: “I have experience working in customer service roles where I answered phones regularly. In my last position, I was responsible for taking incoming calls from our clients who had questions about their policies or wanted to make changes to their coverage. I always made sure to greet callers by name and ask them how they were doing. If they needed help with something specific, I would walk them through the process of making that change or answer any questions they may have.”

16. When working as part of a team, would you prefer to be given specific tasks or figure them out yourself?

This question can help the interviewer get a sense of how you would fit into their company culture. State Farm is known for its strong team-oriented culture, so it’s important to show that you’re willing to work with others and support your teammates.

Example: “I prefer to be given specific tasks because I like to know exactly what my responsibilities are. However, if there aren’t any specific tasks available, I’m happy to figure them out on my own. I enjoy figuring things out and problem solving, so I find it fun to take initiative when no one else has clearly defined expectations.”

17. Are you comfortable working independently?

State Farm is a large company that offers many different types of insurance. The interviewer wants to know if you can work independently and complete tasks without much supervision. Show them that you are self-motivated by explaining how you have worked on projects or assignments in the past without direct supervision.

Example: “I am very comfortable working independently, especially when I’m given clear instructions and expectations for my work. In my last job, I was tasked with creating marketing materials for our clients. My supervisor gave me general guidelines about what she wanted but allowed me to create the designs myself. She would give feedback after reviewing each design, and we would make changes until she was satisfied.”

18. What type of environment do you feel most productive in?

This question can help the interviewer understand your preferences and how you might fit in with their team. When answering, it can be helpful to mention a specific environment that you are comfortable working in and why.

Example: “I feel most productive when I have access to natural light and fresh air. In my last position, I had an office with large windows where I could see trees outside. This helped me stay focused on work and not distracted by other things going on around me. It also helped me get up from my desk more often throughout the day which is important for staying healthy.”

19. We have a very diverse clientele here at State Farm. In what ways does diversity enhance the workplace?

This question is a great way to show your understanding of the company’s values and how you can contribute. When answering, it can be helpful to mention specific ways that diversity has helped you in your career or life.

Example: “Diversity is extremely important because it allows us to better understand our clients’ needs. I have worked with many different types of people throughout my career, so I am used to communicating with individuals from all walks of life. This skill has been very beneficial when working with new customers.”

20. What qualities do you think make a good salesperson?

This question can help the interviewer get to know you better and understand what skills you have that could be beneficial for this role. When answering, it can be helpful to mention a few qualities and explain why they are important.

Example: “I think being empathetic is an important quality in a salesperson because it allows you to connect with customers on a personal level. I also think it’s important to be confident in your abilities as a salesperson because it helps you feel more prepared when speaking with clients. Finally, I think it’s important to be organized because it can help you stay focused during meetings and appointments.”


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