20 Sun Country Airlines Interview Questions and Answers

Sun Country Airlines is a Minnesota-based airline that offers both domestic and international flights. Sun Country has been in operation since 1983 and has a fleet of Boeing 737 aircraft. The airline employs over 2,000 people and flies to over 50 destinations.

If you’re interviewing for a job at Sun Country Airlines, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Sun Country interview questions and answers to help you prepare for your interview.

Sun Country Airlines Interview Process

The interview process at Sun Country Airlines can vary depending on the position you are applying for. For flight attendant positions, the initial interview is usually a group interview with other candidates and a panel of interviewers. If you are called back for a second interview, it is usually one-on-one with HR and an inflight supervisor. For other positions, such as customer service representative or software developer, the interview process may involve a phone screen followed by an in-person interview. Overall, the interview process is generally quick and easy, although some applicants have reported being ghosted after applying for certain positions.

1. What is your experience working in a fast-paced environment?

Sun Country Airlines is a fast-paced environment, so the interviewer wants to know if you can handle the pace. Use your answer to highlight your ability to work quickly and efficiently while maintaining quality results.

Example: “In my last position as an air traffic controller, I was responsible for monitoring multiple planes at once. This required me to multitask between several different screens and communicate with pilots and other controllers. My experience in this role has prepared me well for working in a fast-paced environment like Sun Country Airlines.”

2. How do you handle stressful situations?

Sun Country Airlines is a fast-paced environment, and employees may encounter stressful situations. The interviewer wants to know how you react to stress and whether you can handle the demands of the job. Use examples from your previous experience that show you are able to stay calm under pressure and solve problems quickly.

Example: “I have worked in customer service for several years, so I am used to dealing with stressed customers. When I first started working as a flight attendant, I was nervous about handling difficult passengers. However, after training on conflict resolution techniques, I learned how to diffuse tense situations. Now, when I encounter a stressed passenger, I try to empathize with them and find out what they need. This helps me resolve issues more effectively.”

3. Do you have any customer service experience?

Sun Country Airlines is a customer-focused company, so they want to make sure you have experience interacting with customers. They ask this question to see if you have any relevant experience and how it relates to their airline. If you do have experience, share an example of how you helped your customer. If you don’t have experience, explain what you would do in that situation.

Example: “I worked as a barista at a coffee shop for three years. During my time there, I learned how important it was to interact with customers. I always made sure to greet customers when they came in and asked them how their day was going. When they ordered, I listened carefully to ensure I understood exactly what they wanted. I also offered suggestions on drinks or snacks based on the weather.”

4. Explain a time when you had to deal with an angry or upset passenger and how did you resolve it?

Sun Country Airlines wants to know that you can handle difficult situations with passengers and resolve them quickly. This is an important skill for customer service representatives, especially in the airline industry. When answering this question, make sure to highlight your problem-solving skills and ability to diffuse a situation.

Example: “I once had a passenger who was upset because we were delayed on our flight. I listened to their concerns and apologized for the inconvenience. Then, I explained why we were delayed and what steps we take to ensure delays don’t happen often. The passenger seemed satisfied with my response and thanked me for my time.”

5. Why do you think you would be a good fit for this position?

This question is a great way for employers to learn more about your qualifications and how you think they can benefit their company. When answering this question, it’s important to highlight the skills and experiences that make you an ideal candidate. You may also want to mention any personal qualities or characteristics that you feel are beneficial in this role.

Example: “I believe I would be a good fit for this position because of my customer service experience. Throughout my career, I’ve worked with many different types of customers, which has given me valuable insight into what makes them happy. I’m confident that I have the communication skills necessary to help Sun Country Airlines develop new strategies for improving customer satisfaction.”

6. Tell me about a time you were faced with a conflict while working on a team, how did you handle it?

Sun Country Airlines wants to know how you will work with others on their team. This question helps them understand your conflict resolution skills and ability to collaborate with others. Use examples from previous jobs or school projects where you had to resolve a conflict with a teammate.

Example: “In my last job, I worked as part of a marketing team that was tasked with creating an ad campaign for our client’s new product launch. My coworker wanted to use social media ads while I preferred print ads. We discussed the pros and cons of each option and decided to try both methods. In the end, we found that print ads were more effective than social media ads.”

7. If hired, what would you say is the most important part of being a flight attendant?

This question is an opportunity to show the interviewer that you understand what it takes to be a flight attendant. You can answer this question by describing your personal approach to customer service and how it relates to being a flight attendant.

Example: “The most important part of being a flight attendant for me is making sure my passengers have a positive experience. I always try to make sure everyone on board feels welcome, comfortable and safe. For example, if someone needs help finding their seat or getting something from the overhead bin, I will do whatever I can to assist them. I also like to get to know my passengers so they feel more comfortable with me. This helps me learn about any special requests they may have.”

8. Describe a time where you went above and beyond for a customer.

Sun Country Airlines wants to know that you are willing to go the extra mile for their customers. This is a great opportunity to show your dedication and enthusiasm for customer service.

Example: “When I worked at my previous job, we had a customer who was flying in from out of state. She called us because she forgot her ID when she went through security. We were able to get her on another flight later that day, but it would be after midnight by the time she arrived home. I offered to drive her to the airport myself so she could make her flight. She was very grateful, and she told me how much she appreciated our help.”

9. Can you tell me about a time when you successfully helped someone solve a problem?

This question can help the interviewer learn more about your problem-solving skills. Use examples from previous jobs to highlight how you used critical thinking and analytical skills to find a solution.

Example: “At my last job, I was working with a customer who had questions about their flight itinerary. They were looking for answers on when they could check in online and if they could change seats once they arrived at the airport. I explained that we don’t allow customers to change seats until 30 minutes before departure because of FAA regulations. However, I also told them that they could check in 24 hours before their flight and select their seat then.”

10. Have you ever worked as a ramp agent before?

This question is a great way for the interviewer to learn more about your experience and qualifications. If you have, be sure to mention what kind of work you did as a ramp agent and how it relates to this position. If you haven’t worked as a ramp agent before, you can still answer honestly by describing any other relevant experience that may help you succeed in this role.

Example: “I’ve never worked as a ramp agent before, but I do have some experience working with large machinery. In my last job, I was responsible for maintaining all of our company’s heavy equipment, including tractors, backhoes and forklifts. This experience has given me valuable skills that will help me excel as a ramp agent at Sun Country Airlines.”

11. Are you willing to work overnight shifts?

This question is asked to determine if you are willing to work in a position that requires overnight shifts. This can be an important factor for employers because it shows they may not have to hire additional employees to cover the overnight shift. It also helps them understand whether or not you would be able to handle this type of job. When answering, make sure to explain why you are willing to do so and what your experience with working overnight shifts has been like.

Example: “I am more than willing to work overnight shifts at Sun Country Airlines. In my previous role as a flight attendant, I worked many overnight shifts. While these were challenging at first, I got used to them quickly. I enjoy being able to get through my work without having to worry about traffic or other distractions.”

12. We want our employees to feel like they are a valuable part of the company. What would you do to show that you are part of the Sun Country Airlines family?

This question is a great way to show the interviewer that you are willing to go above and beyond for your employer. When answering this question, it can be helpful to think about what you would do in your first week of work to make yourself known as part of the team.

Example: “I am very outgoing, so I would start by introducing myself to everyone on my flight crew. I also like to get to know my passengers, so I would ask them questions throughout the flight to learn more about their lives. This helps me feel like I’m connecting with people and making them feel comfortable.”

13. Do you have experience handling money and operating a cash register?

This question is a way for the interviewer to assess your experience with handling money and cash transactions. If you have previous experience, share it in detail. If not, explain that you are willing to learn how to do so.

Example: “I worked as a server at a restaurant during my college years. I was responsible for taking orders from customers, bringing their food to them and collecting payment. I also had to make sure all of our bills were paid on time. This helped me develop excellent customer service skills and an understanding of how to handle large amounts of money.”

14. What is your availability? Which shift(s) are you available to work?

This question is a way for the interviewer to learn more about your availability and determine if you are a good fit for their company. When answering this question, be honest about your availability and consider what type of schedule would work best with your lifestyle.

Example: “I am available to work any shift that Sun Country Airlines needs me to work. I prefer working during the day because it allows me to spend time with my family at night, but I understand that sometimes we have to work nights or weekends. I am willing to do whatever is needed.”

15. What kind of computer programs are you familiar with?

Sun Country Airlines uses a variety of computer programs to manage their operations. The interviewer wants to know if you have experience using the same or similar programs in your current role. If you don’t, you can explain what other skills you bring that will help you learn these programs quickly.

Example: “I am familiar with Microsoft Office and Google Drive. I use both programs daily for my job as an administrative assistant. In addition to being able to create documents and spreadsheets, I also use them to store important files online. This helps me keep track of all company information while ensuring it’s secure.”

16. What are some of your favorite destinations?

Sun Country Airlines offers flights to many destinations across the United States. The interviewer may ask this question to learn more about your travel preferences and whether you have any experience traveling to their company’s destinations. Use your answer to share a few of your favorite destinations, but also explain why you enjoy them so much.

Example: “I’ve visited several different states in the U.S., but my favorite destination is Hawaii. I love the tropical climate and beautiful beaches there. I find that it’s a great place to relax and recharge after a long week at work. Another one of my favorite places to visit is New York City. I love the energy of the city and all of the unique things you can do there.”

17. Do you have any experience making reservations over the phone?

This question can help the interviewer determine if you have experience with a specific task that is part of this role. Use your answer to highlight any skills or experiences you have making reservations over the phone and how they helped you succeed in previous roles.

Example: “I’ve worked as an agent for two different call centers, so I have plenty of experience making reservations over the phone. In my last position, I was responsible for taking calls from customers who were looking to book flights. I would ask them questions about their trip, such as where they wanted to go and when, and then use that information to find available flights. If there weren’t any available flights, I would offer alternative solutions.”

18. What’s one thing you would change about Sun Country Airlines?

This question is a way for the interviewer to assess your ability to be constructive and make improvements. It’s important to focus on one thing you would change, rather than listing several things that could be overwhelming or confusing to the interviewer.

Example: “I think Sun Country Airlines does an excellent job of providing customer service, but I would like to see more opportunities for advancement within the company. I know many employees have been with the company for years, so it may not be possible to create new positions, but I’d love to see some additional training programs available for employees who are interested in developing their skills.”

19. What do you know about Sun Country Airlines’ mission statement?

The mission statement is a set of principles that guide the company’s actions. Interviewers ask this question to see if you understand their values and how they relate to your own. Use your answer to show that you can apply Sun Country Airlines’ mission statement to your own life.

Example: “Sun Country Airlines’ mission statement is ‘To provide our customers with an enjoyable flying experience.’ I think this is a great goal for any airline because it focuses on customer service. As a flight attendant, my job would be to make sure every passenger has everything they need during their flight. If I could help them have fun while traveling, then I know I’m doing my job well.”

20. Would you be able to fly standby if needed?

Sun Country Airlines may ask this question to make sure you’re aware of the company’s policies regarding standby flights. If you have any questions about how standby works, it can be helpful to ask your interviewer for more information before answering.

Example: “Yes, I would be able to fly standby if needed. In my previous position as a pilot, I flew standby quite often and was always prepared to do so. It’s important to me that I’m available when Sun Country needs me, but I also understand that standby is first-come, first-served.”