20 Sutherland Interview Questions and Answers

Sutherland is a global provider of business process and technology management services. The company offers a wide range of services, including customer care, technical support, and back-office processing.

When it comes to interviews, Sutherland is known for asking a mix of general and company-specific questions. If you’re preparing for an interview with Sutherland, it’s important to be familiar with the company’s history, culture, and business model.

To help you prepare, we’ve compiled a list of sample Sutherland interview questions and answers.

Sutherland Interview Process

The interview process at Sutherland is very long and difficult. It can take up to six weeks to get through the entire process, and it is very competitive. There are usually three rounds of interviews, and the final round is a panel interview. The questions are very difficult, and they often ask about your experience in customer service and sales. Overall, the interview process is very challenging, but it is a great way to learn more about the company and its culture.

1. What is your experience with sales?

This question is a great way to see how much experience you have with the sales process. It’s important for employers to know that you understand what it takes to sell their products or services and can help them achieve their goals. Use your answer to highlight any previous sales experience, including your role, responsibilities and results.

Example: “I’ve had several experiences with sales in my career so far. In my last position as an account manager, I was responsible for selling our company’s software to new clients. I would meet with prospective customers and explain how our product could solve their problems. After each meeting, I would write up a proposal detailing the cost of our software and outlining the benefits they would receive from using it.”

2. How would you describe your customer service style?

Customer service is an important part of working in a call center. Employers ask this question to make sure you have the right personality for their company. They want someone who can be friendly and helpful while also being professional. When answering, try to show that you are empathetic and good at problem-solving.

Example: “I believe customer service is all about empathy. I always try to put myself in my customers’ shoes when they’re having problems. If I were calling with this issue, what would I want the representative to do? I am also very good at problem-solving. Whenever I get a call where there’s no solution, I find ways to help the caller feel better by offering solutions to smaller issues.”

3. Provide an example of a time when you had to deal with an unhappy customer, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you can help their company provide excellent customer service to its clients. In your answer, try to explain what steps you took to resolve the situation and show that you value customers’ opinions.

Example: “In my last position as a receptionist at an insurance agency, I had a client who was unhappy with her policy. She called in several times to speak with our agents about it, but they were unable to change her policy for her. Eventually, she asked to speak with me directly because she wanted to escalate the issue. I listened to her concerns and explained that we could not make any changes to her policy. However, I offered to give her a discount on her next renewal.”

4. Do you have any experience working in a team environment?

Teamwork is an important skill to have in a business setting. Employers ask this question to see if you are able to work well with others and how much experience you have doing so. In your answer, explain what made the team successful and highlight any skills or traits that helped you succeed as part of a group.

Example: “I’ve worked on several teams throughout my career. I find it beneficial to be part of a team because it allows me to learn from other people’s experiences and perspectives. In my last role, I was part of a marketing team where we had to come up with new ideas for our client’s campaign. We all contributed different ideas, which led us to create some really unique strategies. The company loved them, and they were very effective.”

5. Have you ever managed a team? If so, what was the size and what were some of the responsibilities?

This question is a great way to learn more about your potential manager’s leadership style. If you’re interviewing for an entry-level position, it’s likely that the person asking this question will be your supervisor. It can also help them understand what kind of expectations they might have for you if you are hired.

Example: “I’ve had two different managers in my previous positions. My first manager was very hands-off and let us do our work without much interference. She would check in with us every once in a while to see how things were going and offer advice when we asked for it. My second manager was much more involved. He would often come into our department unannounced to see how things were going. He wanted to make sure we knew he cared about our work and was always available to answer questions.”

6. If hired, how would you help improve our client’s business?

This question is a great way to show your knowledge of the company and its clients. It also allows you to demonstrate how you can use your skills to help improve business operations. When answering this question, it’s important to highlight what you know about the company and its clients. You should also explain how you would apply your skills to benefit the client.

Example: “I have done extensive research on your company and I am familiar with your client base. If hired, I would work hard to understand each client’s unique needs and develop strategies that allow me to provide them with solutions that meet their goals. For example, if one of your clients was experiencing low sales, I would analyze their current marketing strategy and make recommendations for improvement.”

7. Describe a time where you worked on a project that required multiple people to work together. Did everyone get along?

This question is a great way to see how you work with others and your ability to lead a team. When answering this question, it can be helpful to mention the specific skills you used to help everyone get along and complete the project successfully.

Example: “At my last job, I worked on a large marketing campaign that required multiple people to work together. We had several different departments working on the same campaign, so we needed to make sure everyone was communicating effectively. To do this, I scheduled weekly meetings where I could discuss any questions or concerns anyone had about the campaign. This helped me ensure everyone was on the same page and understand what their role in the campaign was.”

8. Can you tell me about a time you gave bad news to a client or teammate?

This question can help the interviewer understand how you handle difficult situations. It’s important to show that you’re willing to be honest and direct when necessary, even if it means delivering bad news.

Example: “In my last position as a marketing manager, I had to let go of one of our social media managers because they weren’t meeting their goals. While I knew this was going to be hard for them, I also knew we needed someone who could meet those expectations. I met with them privately first to explain why I made the decision and what I saw in their future. They ended up taking another job at a different company, which helped both of us.”

9. Tell us why you think you’d be a good fit for Sutherland.

This question is a great way for employers to learn more about your knowledge of the company and how you feel it’s a good fit for you. When answering this question, make sure to highlight any specific skills or experiences that relate to Sutherland’s job description.

Example: “I think I’d be a great fit for Sutherland because of my extensive experience in customer service. Throughout my career, I’ve worked with many different types of customers, from those who are happy to those who are upset. I know how to handle all kinds of situations and can use my communication skills to diffuse difficult situations. I also have excellent time management skills, which I believe would help me succeed at Sutherland.”

10. Would you say you are more comfortable working independently or as part of a team?

This question can help an interviewer understand how you might fit into their organization. If they are looking for someone who is more independent, they may be satisfied with your answer if you say that you prefer to work alone. However, if they want someone who works well in a team setting, they may be more interested in your response if you say you enjoy working as part of a group.

Example: “I would say I am equally comfortable working independently and as part of a team. In my last position, I was often tasked with completing projects on my own, but I also worked alongside other employees regularly. I think I have the ability to work both independently and collaboratively depending on what is needed.”

11. Give an example of how you dealt with stress at work.

Employers ask this question to learn more about your ability to handle stress. They want to know that you can stay calm and focused when faced with a challenging situation at work. In your answer, share an example of how you handled a stressful situation in the past. Explain what steps you took to manage your stress and keep it from affecting your performance.

Example: “In my previous role as a customer service representative, I had to deal with many different types of customers. Some were upset while others were just confused. No matter who called or emailed me, I always remained calm and polite. I would listen carefully to their concerns and explain our policies clearly. If they still weren’t satisfied, I would offer them solutions for reaching someone higher up in the company.”

12. Describe a time you had to make a difficult decision.

When an interviewer asks you to describe a time you had to make a difficult decision, they are trying to learn more about your problem-solving skills. This is because making decisions can be one of the most challenging aspects of being a manager. When answering this question, it can be helpful to provide specific details about how you made the decision and what the outcome was.

Example: “When I first became a manager at my previous job, there were two employees who would often get into arguments with each other. One employee felt like the other employee wasn’t doing their job correctly, but the other employee didn’t feel that way. I decided to have both employees work together on a project so they could see how well they worked together when they put in extra effort. After working together, they realized they both wanted the same thing and started to respect each other.”

13. Why do you want to work in this industry?

This question is a great way to learn more about the applicant’s interest in this industry. Employers ask this question because they want to make sure you are passionate about working in their company and that you have experience with the type of work they do. When answering this question, it can be helpful to talk about your personal experiences with the industry or how you became interested in this field.

Example: “I’ve always been fascinated by the medical world, so I decided to pursue a degree in nursing. While studying for my bachelor’s degree, I realized that I wanted to specialize in pediatric care. Working at Children’s Hospital has been an amazing opportunity for me to use my skills as a nurse while also helping children get better.”

14. We want our representatives to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is a great way for the interviewer to get an idea of your ability to work independently. In your answer, you should highlight your independent work skills and how they can benefit the position.

Example: “I think I would be a good fit for this type of environment because I am used to working on my own. At my last job, I was often tasked with completing projects without much guidance from my supervisor. This helped me develop my problem-solving skills and learn how to manage my time effectively.”

15. What motivates you to put forth your greatest effort?

Employers ask this question to learn more about your personality and what drives you. They want to know that you are motivated by something other than money, so they can be sure you will work hard even if the company doesn’t offer a high salary. Your answer should include an example of a time when you were motivated by something other than money.

Example: “I am motivated by my desire to help others. I once worked for a small nonprofit where we didn’t have much funding. We had to do most of our fundraising ourselves, which meant working long hours on weekends. However, because we knew how important our cause was, we all put forth extra effort to raise as much money as possible.”

16. What types of things interest you?

Employers ask this question to learn more about your personality and interests. They want to know if you will fit in with their company culture. When answering, think of a few things that interest you but also relate back to the job description. This shows that you have done research on the position and are qualified for it.

Example: “I am very passionate about technology and how it can improve our lives. I love learning new ways to use technology to make work easier or more efficient. I’m also interested in environmentalism. I would love to find a career where I could help reduce waste or protect wildlife.”

17. Can you tell me about a time when you went above and beyond for a customer?

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a specific situation where you helped someone who was in need or went above and beyond for a customer.

Example: “When I worked at my previous job, we had a customer who called us multiple times with questions about our products. Each time they called, they would ask the same questions, so I offered to come into their office and teach them how to use our product. They were very appreciative of this gesture and ended up buying more products from us.”

18. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question is an opportunity to show your problem-solving skills. It’s important for a programmer to be able to solve problems that are not straightforward, as they may encounter these types of issues often in their work.

Example: “In my last role, I was working on a project where we had to create a program that would allow users to upload files and then sort them into folders based on the file type. The issue was that there were many different file types, so it wasn’t easy to determine which folder each should go in. My team and I decided to create a dropdown menu with all of the file types listed. When the user uploaded a file, they could select the appropriate file type from the dropdown menu and the program would automatically place the file in the correct folder.”

19. Describe a time when you worked on a team project and there was conflict, how did you handle it?

Teamwork is an important skill to have in the workplace, and employers ask this question to make sure you can work well with others. When answering this question, it’s important to show that you are able to communicate effectively and resolve conflict.

Example: “In my last position as a marketing specialist, I worked on a team of five people who were all responsible for different aspects of our company’s social media accounts. One day, one of my coworkers posted something about our product on Instagram without telling anyone else first. This led to some confusion among customers because we hadn’t announced the new product yet.

I talked to my coworker privately about what happened and they apologized. We then came up with a plan where everyone would announce products at the same time so there wouldn’t be any more issues.”

20. What does great customer service mean to you?

Customer service is a key part of the job, and employers want to know that you understand what it means to provide great customer service. They may ask this question to see if you have any experience in customer service or if you’ve ever had to interact with customers before. In your answer, try to explain what you think makes for good customer service and how you would apply those principles to your work as an administrative assistant.

Example: “I believe that providing great customer service means being friendly and helpful while also remaining professional. It’s important to listen to what the customer needs and then do everything I can to help them. For example, when I worked at my previous job, we had a client who was always very nice but sometimes called us several times about the same issue. Instead of getting frustrated, I took the time to really listen to her concerns and explained our process more thoroughly so she understood why things were taking longer than expected.”