20 synchrony Interview Questions and Answers

Synchrony is a financial services company that offers a wide range of products and services, from credit cards to loans and lines of credit. Because of the variety of products and services they offer, they often have very specific interview questions that they use to gauge a potential employee’s fit for the company.

In this article, we will provide some examples of Synchrony interview questions that you may be asked, as well as some tips on how to answer them.

synchrony Interview Process

The interview process at synchrony is relatively long, taking about two months from start to finish. However, the difficulty level of the interviews is generally low, with most applicants finding them to be quite straightforward. Overall, the experience is positive, with many employees finding the company to be friendly and professional.

1. What is your experience with customer service?

Customer service is an important part of working in a retail environment. Employers ask this question to make sure you have experience with customer service and how it relates to the job. Use your answer to explain what you’ve done in the past that helped customers. Show them that you can use your skills to help others.

Example: “I worked as a cashier at a grocery store for three years, so I’m used to helping people find items on their lists or explaining our return policy. I also had one customer who was upset because they didn’t like the way their steak looked. I talked to them about why we couldn’t exchange it and offered them a discount instead.”

2. Tell me about a time when you had to deal with an upset client or customer. How did you handle the situation?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you react when a client or customer is upset and whether you have the ability to diffuse the situation. In your answer, try to highlight your problem-solving and conflict resolution skills.

Example: “I once had a client who was upset because they didn’t receive their package on time. I apologized for any inconvenience and explained that there was an issue with one of our delivery drivers. The client understood and appreciated my honesty. We ended up delivering the package later that day.”

3. Have you ever worked in a call center before? If yes, how many calls would you estimate that you took per day?

Call center experience is a valuable asset to have when applying for a position in synchrony. Call centers are similar to synchrony positions because they require the ability to multitask and communicate with customers over the phone. If you have call center experience, explain how it has prepared you for this role.

Example: “I worked as a customer service representative at my previous job where I took an average of 20 calls per day. This experience taught me how to prioritize tasks and manage time effectively while still providing excellent customer service. It also helped me develop strong communication skills that I can use to interact with customers on the phone.”

4. What do you think are the most important qualities for someone working in collections?

This question can help the interviewer determine your understanding of what is important in this role. Use examples from your experience to highlight qualities such as attention to detail, problem-solving skills and customer service skills.

Example: “I think one of the most important qualities for someone working in collections is patience. This job requires a lot of phone calls with customers who may be upset or frustrated about their bills. I’ve found that being patient and calm helps me resolve issues more quickly and efficiently. Another quality I think is important is empathy. Customers are often stressed out when they call because of an overdue bill. It’s important to understand how they feel so you can provide them with the best solution.”

5. Why would you be a good fit as VP of Collections?

This question is a great way to show your leadership skills and how you can contribute to the company. When answering this question, it’s important to highlight your ability to work with others and make decisions that benefit the company as a whole.

Example: “I would be a good fit for VP of Collections because I have experience working in collections departments at previous companies. In my last role, I was promoted to VP of Collections after only two years on the job. My manager saw my potential and trusted me to lead our department. I am confident in my abilities to manage a team and create processes that help the entire organization.”

6. We want our employees to strive for success and push themselves to achieve more. In what ways have you pushed yourself to succeed in your career?

This question can help the interviewer learn more about your work ethic and how you’ve grown as a professional. Use examples from your career to show that you’re willing to put in extra effort to achieve goals and improve yourself.

Example: “I have always been passionate about learning new things, so I started taking online courses through my local community college. I took classes in business management, marketing and accounting because I wanted to expand my knowledge of finance. This helped me understand our company’s finances better and gave me the opportunity to take on more responsibilities within the finance department.”

7. Are you comfortable with cold calling?

Cold calling is a sales technique that involves contacting potential customers without any prior contact. This question can help the interviewer determine if you have experience with this type of selling and how comfortable you are with it. If you do, explain your previous success in cold calling. If you don’t, let the interviewer know what other methods you use to generate leads for clients.

Example: “I’ve found that cold calling works best when I’m already familiar with my client’s business. In my last position, I was responsible for generating new leads for our company. I would first research companies who were looking for our services. Then, I would call them to introduce myself and learn more about their needs. After several calls, I was able to find many businesses who needed our services.”

8. Do you have any sales experience?

Sales experience is a common background for those who work in synchrony. Employers ask this question to see if you have any sales experience and how it relates to the position. If you do not have sales experience, explain what other types of customer service or management positions you’ve held.

Example: “I don’t have direct sales experience, but I worked as a manager at my local coffee shop. My job was to make sure customers were happy with their orders and that they received them quickly. I also helped train new employees on our menu and company policies. This experience taught me how to manage people and gave me an idea of what it’s like to be a part of a team.”

9. Describe your experience managing a team of sales representatives.

This question can help the interviewer understand your leadership skills and how you manage a team of employees. Use examples from previous jobs to describe how you motivated your sales representatives, managed their time and helped them achieve goals.

Example: “In my last role as a senior manager at a software company, I led a team of five sales representatives who worked together to meet our monthly quotas. Each day, I would hold weekly meetings with my team where we discussed our progress on reaching our quota for the week and what strategies we could use to increase sales. My team and I also used communication apps to stay in touch throughout the day so we could answer questions or provide feedback when needed.”

10. Give us an example of a time when you were able to increase sales on a product through teamwork.

This question is a great way to show your ability to work with others and how you can help the company achieve its goals. When answering this question, it’s important to highlight your teamwork skills and how they helped increase sales.

Example: “At my previous job, I was in charge of marketing for a new product that we were launching. My team and I decided to create an ad campaign that would run on social media platforms. We created several ads that targeted different audiences based on their interests. The campaign was very successful, and we saw a 20% increase in sales within the first month.”

11. How would you describe your leadership style?

This question can help the interviewer determine how you would lead a team of developers. Your leadership style is an important part of your overall management skills, so it’s important to be honest about what type of leader you are.

Example: “I believe in being a supportive and encouraging leader who empowers my team members to make decisions on their own. I like to give my team members autonomy because I know they have the knowledge and experience to do their jobs well. However, I also understand that sometimes there are situations where I need to step in and provide guidance or feedback. I’m always open to receiving constructive criticism myself.”

12. What is one thing that could improve Synchrony’s customer service department?

This question is an opportunity to show your problem-solving skills and how you can make a positive impact on the company. Think of ways that you could improve customer service, such as improving training or implementing new technology.

Example: “I think one way Synchrony could improve its customer service department would be by using artificial intelligence software to answer basic questions about products and services. This would free up time for employees to focus on more complex issues and provide better support to customers. I have experience with this type of software and know it’s easy to implement.”

13. What does great customer service mean to you?

This question is a great way to show your interviewer that you have excellent customer service skills. Use examples from previous jobs or personal experiences where you provided exceptional customer service and how it helped the company or individual.

Example: “Great customer service means providing an experience for customers that makes them want to come back. I believe this starts with making sure they are happy when they first interact with our brand, whether that’s through social media, in-person or over the phone. It also means being available to answer questions and solve problems quickly so they don’t feel like they’re waiting too long for a response.”

14. Have you ever had to make a difficult decision about whether or not to offer credit to a business? How did you make that decision?

This question can help the interviewer understand how you make important decisions about credit and whether or not to extend it. Use your answer to highlight your analytical skills, decision-making process and ability to work independently.

Example: “I have had to make this type of decision before at my previous job. The company I worked for was a small business that sold handmade jewelry online. We were having trouble getting customers to pay us because they would order our products but then wouldn’t follow through with payment. This made it difficult for us to keep up with orders and stay in business.

After talking with my manager, we decided to offer free shipping on all orders over $100. This helped us get more sales from customers who previously weren’t ordering enough to qualify for free shipping. It also allowed us to collect payments sooner so we could ship out orders faster.”

15. What is your typical approach to dealing with delinquent customers?

This question can help the interviewer understand how you handle conflict and whether your approach is effective. Use examples from previous experience to show that you have a plan for dealing with challenging customers and are able to resolve issues quickly.

Example: “In my last role, I had a customer who was unhappy with their purchase because it didn’t fit them as they expected. They were very upset and wanted a refund, but we couldn’t give refunds on items that weren’t defective. Instead of arguing with them, I offered to exchange the item or provide store credit so they could find something else. This helped calm them down and allowed us to avoid any negative reviews.”

16. What do you think is the most important quality for someone working in risk management?

This question is an opportunity to show your knowledge of the industry and how you can apply it. You should highlight a specific quality that helps you succeed in this role, such as attention to detail or communication skills.

Example: “I think the most important quality for someone working in risk management is being able to communicate effectively with others. I have found that many misunderstandings occur when people don’t share information with their colleagues. In my last position, I developed a system where everyone could submit questions about their projects so they could get answers from other team members who had relevant experience. This helped reduce confusion and allowed us to work more efficiently.”

17. What would you say is your greatest strength and weakness?

This question is a common one in interviews. It allows you to show the interviewer your self-awareness and how you can use it to improve yourself. When answering this question, try to focus on strengths that are relevant to the position you’re applying for.

Example: “My greatest strength is my ability to work well with others. I am always willing to help others succeed and will go out of my way to make sure everyone feels included. My weakness would be my perfectionism. While I strive to do everything perfectly, sometimes I need to remember that no one is perfect. If I take a step back from something, I can usually find ways to improve.”

18. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you unique as well as the skills that are most relevant to the position.

Example: “I have several years of experience in customer service, which makes me an excellent candidate for this role. I also have extensive knowledge of Microsoft Office products, which will allow me to be highly productive from day one. Finally, my ability to work independently while still collaborating with others has helped me develop strong communication skills.”

19. What excites you about working at Synchrony?

This question is a great way to show your enthusiasm for the position and company. When you answer, make sure to highlight something specific about Synchrony that makes it unique or interesting. You can also talk about how much you enjoy working with the people in the office.

Example: “I am excited to work at Synchrony because of its commitment to customer service. I have heard so many positive things about the culture here, and I think it would be an amazing place to work. I love helping customers find exactly what they need, and I feel like this company shares my passion for providing excellent service.”

20. Give us an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your problem-solving skills and creativity to find solutions to customer issues.

Example: “I once had a customer who was having trouble with their online shopping cart. They were trying to purchase an item, but it kept telling them they didn’t have enough funds in their account. I called the customer to see if there was anything else we could do to help them place their order. The customer told me that they had recently made another purchase from our company and thought maybe the system hadn’t updated yet.

I asked the customer to check their bank statement to make sure that wasn’t the case. After looking at their statement, they realized that they did indeed have enough money in their account to complete the transaction. We placed the order successfully.”