20 TDCX Interview Questions and Answers

As a high-growth digital customer experience solutions provider, TDCX is always looking for innovative and talented individuals to join their team. If you’re interested in working for TDCX, you’ll need to be prepared to answer some specific interview questions about your skills and experience.

In this article, we’ll give you a rundown of some of the most common TDCX interview questions, so you can go into your interview with confidence.

TDCX Interview Process

The interview process at TDCX can vary depending on the position you are applying for. However, most positions will require you to take an assessment test first. Once you pass the assessment, you will be interviewed by a team of HR professionals. The interview will focus on your experience and skills related to the position you are applying for. After the interview, you may be asked to do a final assessment through Facebook chat.

1. Do you have any experience working in a customer support role?

This question is a great way to show the interviewer that you have experience working in customer service and can apply those skills to your role at TDCX. If you do not have any previous experience, consider describing how you would handle a situation where a client was unhappy with their experience.

Example: “I’ve worked as a receptionist for a small business since I graduated from college. My job included answering phones, scheduling appointments and greeting clients when they arrived. I also helped resolve issues between customers and employees by listening to both sides of the story and offering solutions.”

2. How would you handle an angry customer on the phone?

This question is a great way to assess your customer service skills. It’s important that you show the interviewer how you would handle this situation in a calm and professional manner.

Example: “I have had many experiences with angry customers on the phone, but I always try my best to remain calm and listen to what they’re saying. If they are yelling or being disrespectful, I will ask them to please speak to me calmly so we can discuss their issue. I find that if I am respectful of the customer, they usually respond in kind.”

3. Tell us about a time when you had to prioritize multiple tasks, what was your strategy?

This question is a great way to assess your time management skills and ability to work under pressure. When answering this question, it can be helpful to mention the steps you took to prioritize tasks and how they helped you complete them on time.

Example: “In my previous role as an account manager for a digital marketing agency, I had to manage multiple clients at once. One of my strategies was to create a calendar with deadlines for each client so that I could stay organized and ensure all projects were completed by their due dates. This strategy helped me balance multiple clients while still providing quality service.”

4. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest about your strengths and weaknesses. When answering this question, think of two or three strengths you have that are relevant to the position and explain how they help you succeed. Then, think of two or three weaknesses you have and explain what steps you’ve taken to improve them.

Example: “I am an extremely organized person, which helps me stay on top of my work. I also have excellent communication skills, so I’m able to clearly communicate ideas with others. My weakness is that sometimes I get overwhelmed by large projects. To overcome this, I break down larger projects into smaller tasks and set deadlines for myself.”

5. Describe a time where you worked with a difficult customer. How did you try to resolve the issue?

This question can help the interviewer understand how you handle customer service issues and whether or not you have experience in this area. Try to think of a specific example from your previous job where you had to work with a difficult customer, but also show that you were able to resolve the issue successfully.

Example: “In my last position as a customer service representative for a technology company, I worked with many different customers every day. One time, I was helping a customer who was having trouble setting up their new computer. They were frustrated because they couldn’t figure out why it wasn’t working properly. After asking them several questions about what they were trying to do, I realized that they didn’t know how to use some of the basic functions on the computer. I walked them through each step until they figured it out.”

6. If hired, how would you contribute to our team culture?

Teamwork is an essential part of any job, and the interviewer may want to know how you would fit in with their team. Show that you value teamwork by describing a time when you worked well with others on a project or helped someone else succeed.

Example: “I believe that teamwork is one of the most important aspects of succeeding at work. I have always strived to be a positive influence on my coworkers and help them achieve their goals. In my last position, I was able to motivate my teammates to perform better than ever before. As a result, we were able to meet our sales quota for the month.”

7. Have you ever used a CRM tool? Which one(s)?

This question is a great way to gauge your experience with TDCX’s products and services. If you have used a CRM tool in the past, explain which one it was and what you liked about it. If you haven’t used a CRM before, you can still answer this question by describing how you would use a CRM if given the opportunity.

Example: “I’ve used several CRM tools in my career so far, including Salesforce, HubSpot and Zoho. I prefer using HubSpot because of its easy-to-use interface and helpful features that make managing client relationships easier.”

8. What’s the most stressful part about providing customer service?

This question can help an interviewer understand how you handle stress and what your priorities are when working with customers. When answering this question, it can be helpful to mention a specific situation where you helped a customer resolve their issue or problem.

Example: “The most stressful part of providing customer service is when I don’t have the answers to my customers’ questions. It’s important for me to always know the answer to any question they ask so that I can provide them with the best possible experience. In these situations, I try to find someone who does know the answer and then relay the information to the customer as quickly as possible.”

9. What do you think is the most important quality for someone who works in customer support?

This question can help the interviewer get to know you as a person and how your personality might fit in with their company. When answering, it can be helpful to think about what qualities you have that would make you successful at this job.

Example: “I believe the most important quality for someone who works in customer support is empathy. I’ve worked in customer service before, and I found that being empathetic helped me understand my customers better and find ways to solve their problems more quickly. It also made them feel more comfortable talking to me.”

10. Why do you want to work at TDCX?

This question is a great way for the interviewer to learn more about your interest in their company. When answering this question, it can be helpful to mention specific aspects of TDCX that you admire or find interesting.

Example: “I’ve been following TDCX’s work for some time now and I’m impressed with how innovative they are as a digital solutions provider. I think my background in customer service would make me an excellent fit for this role, especially since TDCX places such a high value on providing quality customer experiences.”

11. Are you comfortable using Microsoft Office?

TDCX is a Microsoft Gold Partner, so it’s likely that you’ll be using the company’s products. Your interviewer may ask this question to see if you’re familiar with their software and how comfortable you are using it. If you have experience working with Microsoft Office, explain what programs you use most often.

Example: “I’ve been using Microsoft Office for over 10 years now. I’m very comfortable using all of its programs, including Word, Excel, PowerPoint and Outlook. In my last role, I was responsible for creating presentations and reports in PowerPoint and managing email accounts in Outlook.”

12. Can you tell me about a time that you struggled in a job?

This question is a great way to learn more about an applicant’s problem-solving skills and how they overcame challenges in the past. When answering this question, it can be helpful to explain what you learned from that experience and how you would handle similar situations differently if faced with them again.

Example: “In my last job as a customer service representative, I was tasked with helping customers who were having issues with their accounts. One day, I had several customers call me at once, which made it difficult for me to help everyone effectively. After that happened, I asked my supervisor if there was a way I could better manage multiple calls at once. They suggested I use a phone system where I could see all of the incoming calls and choose which ones to answer first.”

13. At TDCX we believe that diversity brings innovation. How would you approach working with people from different cultures and backgrounds?

This question is a great way to show your understanding of the company’s values and how you can contribute to them. When answering, it can be helpful to mention specific examples from your past experience working with people from different backgrounds.

Example: “I believe that diversity brings innovation because it allows us to learn new perspectives and ideas from one another. In my last role as an account manager, I worked with a team of diverse professionals who brought unique insights to our projects. For example, when we were developing a campaign for a client in California, I was able to use my knowledge of Texas culture to help create more relatable content.”

14. What was your favorite customer interaction during your past employment?

This question is a great way to show your interviewer that you enjoy interacting with customers and helping them solve problems. It also helps the interviewer understand what kind of customer service skills you have.

Example: “My favorite customer interaction was when I helped an elderly woman who had accidentally deleted all her photos from her digital camera. She was very upset, but I managed to calm her down and help her recover the photos using my knowledge of TDCX’s software. She was so grateful for my help and told me she would recommend our company to all her friends.”

15. Provide an example of a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it helped them or benefited their business.

Example: “When I worked at my previous company, we had a client who was having issues with our software. They were in the middle of an important project and needed help as soon as possible. I stayed late one night to make sure they could get back up and running on time.”

16. At TDCX we value teamwork. Give an example of a time when you were on a team project and your group wasn’t getting along, how did you handle it?

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to think of a specific example that shows how you were able to resolve the conflict and get back on track as a team.

Example: “At my last job, I was part of a small marketing team that worked together on many projects throughout the year. One time we had a client who wanted us to create a campaign for their new product launch. We all had different ideas about what would be best for the company, but instead of arguing over our opinions, we decided to take a step back and come up with a plan where everyone could contribute their ideas. After some discussion, we came up with a plan that incorporated elements from each person’s idea.”

17. Our operations teams play an integral role in supporting our clients’ communities. How would you feel about monitoring users’ comments and posts?

This question is a way to gauge your comfort level with monitoring social media. It’s important for the company to know that you’re willing to do this task, as it may be part of your job duties if hired.

Example: “I’m happy to monitor users’ comments and posts on social media platforms. I feel like it’s an important part of my role as a community manager because it allows me to ensure our clients are receiving positive feedback from their customers.”

18. How would you respond if a customer told you they were going to leave because another company could provide better customer service?

This question is a great way to test your customer service skills and how you handle difficult situations. When answering this question, it can be helpful to give an example of a time when you helped a customer who was unhappy with their current experience.

Example: “I would first ask them why they were leaving and what the other company could do better. I would then explain all of our services and how we are different from that other company. If they still wanted to leave, I would thank them for being a loyal customer and wish them well.”

19. In this role, there will be times when you need to take initiative without your manager’s approval. How might you approach this type of situation?

This question is designed to assess your ability to work independently and make decisions. It’s important to show that you can take initiative when needed, but also understand the importance of following company protocol.

Example: “I would first check with my manager before making any major changes or taking on additional responsibilities. I know it’s important to follow proper procedures in order to maintain a healthy working environment and ensure we’re meeting our goals as a team. However, if there was an emergency situation where I felt like I could help resolve the issue without involving my manager, I would do so.”

20. We like to encourage growth amongst our team members. What professional development goals do you have?

This question is a great way to show your interviewer that you’re looking for ways to improve yourself and grow as an employee. When answering this question, it can be helpful to mention some skills or areas of expertise you’d like to develop.

Example: “I’m always looking for new ways to improve my customer service skills. I’ve been taking online courses on how to better interact with customers over the phone and in person. I also want to learn more about coding so I can help out our development team.”