20 Tek Experts Interview Questions and Answers

Tek Experts provides business and IT services to some of the world’s largest companies. They have more than 11,000 employees in over 40 countries around the world.

As a prospective Tek Experts employee, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Tek Experts interview questions and answers to help you prepare for your interview.

Tek Experts Interview Process

The interview process at Tek Experts is relatively long, taking anywhere from two weeks to a month. However, it is generally considered to be easy and straightforward. The first stage of the process is usually a phone call with a recruiter, followed by an assessment consisting of both English and technical questions. If you pass this assessment, you will be invited for a final round interview which may be either virtual or in-person.

1. What is your experience with customer service?

Customer service is an important part of working as a tek expert. Employers ask this question to make sure you have experience with customer service and how it relates to the job. Use your answer to explain what you learned from your previous experiences and how they can help you succeed in this role.

Example: “I’ve worked in customer service for over five years now, so I understand that sometimes customers are going to be upset or frustrated. In my last position, I was often the first person our customers interacted with when they called. This helped me learn how to handle difficult situations and develop strategies for calming people down. I also used my communication skills to resolve issues quickly and efficiently.”

2. How do you think Tek Experts can improve their products and services?

This question can help interviewers understand your ability to think critically and creatively. Use examples from your experience that show you’re willing to provide feedback and suggestions for improvement.

Example: “I believe Tek Experts could improve their products by offering more training opportunities for users. I’ve noticed many of the company’s customers are confused about how to use some of its software, so I would suggest creating a series of online tutorials or webinars where users can ask questions and get answers from experts. This would allow them to learn at their own pace and avoid having to call customer service as often.”

3. Are you comfortable working on a team or independently?

This question is a great way to determine how you will fit into the company culture. It’s important for employers to know that their employees can work well with others and be productive members of the team. When answering this question, it can be helpful to mention a specific time when you worked on a team or independently and what your experience was like.

Example: “I have always enjoyed working in teams because I find it more enjoyable than working alone. However, I also enjoy being independent and having the freedom to do my own thing. In my last job, I would often work by myself but then collaborate with other tek experts on projects.”

4. Describe your experience with technical support.

This question is a great way to learn about your potential employer’s expectations for technical support. It also allows you to show the interviewer that you have experience with this type of work and can do it well. When answering, try to describe what you did in each role and how it helped customers.

Example: “In my last position as a senior technician, I was responsible for handling customer calls and emails. I would first listen to the customer’s problem and then ask questions to better understand their issue. Next, I would research the problem and find the best solution. Finally, I would explain the solution to the customer and offer additional help if they needed it.”

5. What are some of the most important things to remember when providing customers with technical support?

This question can help interviewers understand how you interact with customers and the importance you place on customer service. When answering, it can be helpful to mention a specific example of when you helped a customer and what your actions were.

Example: “The most important thing I remember is that every customer has different needs. No matter who they are or what their background is, I always try my best to make sure they feel comfortable asking me questions and getting answers. In my last role, I had a customer who was very nervous about using our software because he didn’t know much about computers. He asked me several questions, and I answered them all as thoroughly as possible while still making sure not to overwhelm him.”

6. Do you have any experience with IT software, hardware and network troubleshooting?

This question is a great way for the interviewer to learn more about your experience with troubleshooting and repairing issues within an IT environment. Use examples from past jobs or internships where you had to use your knowledge of software, hardware and network troubleshooting to solve problems in your work environment.

Example: “In my last position as an IT specialist at a small business, I was responsible for maintaining all aspects of the company’s IT infrastructure. This included monitoring servers, checking for any errors on the network and making sure that all computers were running smoothly. One day, one of our employees reported that they couldn’t access their email account. After performing some troubleshooting steps, I discovered that there was a problem with the server. I fixed the issue by updating the system.”

7. Why do you want to work at Tek Experts?

This question is a great way for employers to learn more about your personality and how you feel about their company. It’s also an opportunity for you to show them that you’ve done some research on the organization. When preparing for this question, make sure to read through the job description so you can refer to specific requirements or expectations. You may even want to take notes while reading through the job listing to highlight any important information.

Example: “I was drawn to Tek Experts because of its reputation as one of the best companies in the industry. I am passionate about technology and enjoy working with innovative people who are always looking for new ways to improve processes. Your company seems like a fun place to work, which is something I look for when applying for jobs.”

8. Provide an example of a time when you were able to help a client solve a problem that they were having.

This question is a great way to show the interviewer that you have experience working with clients and helping them solve problems. It also shows your problem-solving skills, communication skills and ability to work as part of a team.

Example: “I once had a client who was having issues with their network security. They were concerned about hackers getting into their system and stealing important information. I explained to them how our company’s security measures could help protect against hackers and other cyber threats. We then created a plan for implementing these security features. The client was very happy with my recommendations and implemented them right away.”

9. Tell me about a time where you had to deal with an angry customer. How did you handle it?

An interviewer may ask this question to see how you handle conflict and stress. This is an important skill for any employee, especially those in customer service roles. Your answer should show that you can remain calm under pressure while also resolving the issue.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I listened to what they were saying and apologized for the inconvenience. Then, I explained why it happened and offered them a discount on their next purchase as compensation. They accepted my apology and agreed to try our company again.”

10. How would you manage stress in a high-pressure environment?

Working in a high-pressure environment can be stressful, especially if you’re working with deadlines. Employers ask this question to make sure that you have the skills and techniques to manage stress effectively. In your answer, share two or three strategies that you use to stay calm and focused when you’re under pressure.

Example: “I find that it’s important to take regular breaks throughout the day. I also practice deep breathing exercises before starting work each morning. Another thing I do is set realistic goals for myself so that I’m not overwhelmed by all of the tasks on my plate. When I break down large projects into smaller steps, it makes them much more manageable.”

11. Do you have any experience with web hosting?

Web hosting is a common responsibility for tek experts. This question can help the interviewer determine if you have experience with this process and how well you perform it. If you do not have any experience, consider mentioning that you are willing to learn about web hosting.

Example: “I have worked with several clients who needed web hosting services. I helped them choose the right type of hosting service based on their needs and budget. In one case, my client was looking for a more secure form of web hosting because they were experiencing cyber attacks. I recommended a managed server solution that would protect against these types of threats.”

12. Have you ever worked remotely before?

Working remotely is a common practice for many IT professionals. Employers ask this question to make sure you have experience working from home or another remote location. In your answer, explain how you managed the responsibilities of your job while not being in an office setting. Share any tips you have for managing work-related tasks when you’re not in the office.

Example: “I’ve worked remotely before and I find it’s important to set up a system that makes it easy to stay on track with my work. For example, I use a calendar app to schedule all of my meetings and appointments. This way, I can see what I need to do each day and week. I also like to use online collaboration tools so I can communicate with my team members about projects.”

13. Give us an example of a project you led from start to finish. What was your role?

This question is a great way to show your leadership skills and how you can take charge of a project. It also gives the interviewer insight into what kind of projects you’ve worked on in the past. When answering this question, try to pick a project that highlights your strengths and shows off your abilities as a leader.

Example: “In my last role, I was tasked with creating an IT security plan for our company. This included setting up firewalls, antivirus software and other security measures to protect our data from outside threats. I started by researching different types of security systems and comparing their pros and cons. Then, I presented my findings to my team and we decided which system would be best for us based on cost and effectiveness.”

14. Which area of information technology are you most interested in?

This question is a great way to learn more about the candidate’s interests and passions. It also helps employers understand what they can expect from the employee in terms of their work ethic. When answering this question, it can be helpful to mention an area that you are passionate about but also one that will help your employer achieve its goals.

Example: “I am most interested in cybersecurity because I find it fascinating how hackers break into systems and then how IT professionals protect against those attacks. I have always been intrigued by the challenge of finding new ways to keep information safe.”

15. Tell me about a time when you had to learn something new quickly. How did you approach learning this new skill?

This question can help interviewers understand how you approach new challenges and the steps you take to learn something. Use your answer to highlight your ability to adapt to change, develop skills quickly and work with a team.

Example: “When I started working as an IT support specialist for my current company, I had no prior experience in this field. However, I was eager to learn more about the role and took advantage of every opportunity to ask questions and learn from my colleagues. I also researched common issues that arise within the industry and familiarized myself with the tools used by other professionals in the field.”

16. How would you describe your leadership style?

This question can help interviewers understand how you might lead a team of tek experts. Your leadership style is unique to you, but it’s important that you’re able to work well with others and inspire them to do their best work. When answering this question, try to describe your approach to leading a team in a way that highlights your strengths as a leader.

Example: “I believe my leadership style is collaborative. I like to get input from everyone on the team before making decisions about projects or processes. This helps me make sure we’re all working toward the same goals and that no one feels left out of the decision-making process. It also ensures that when we implement new procedures or systems, they’re ones everyone supports.”

17. When working on a project, what steps do you take to ensure that everything runs smoothly?

This question can help the interviewer understand how you approach your work and what steps you take to ensure that projects are completed on time. Use examples from past experiences where you had to manage multiple tasks at once or prioritize certain aspects of a project.

Example: “I always make sure I have all the necessary tools and resources before starting a project so I don’t have to stop working in order to find them. In my last role, I was tasked with creating an online database for our company’s inventory. Before beginning the project, I researched several different software programs that would be compatible with our current system. This helped me create a plan for which parts of the database needed to be completed first.”

18. Do you have any experience with database management?

This question can help the interviewer determine your experience with a specific type of technology. If you have worked with database management in the past, share an example of how you used it to complete a project or task. If you haven’t had any experience with this type of software, you can explain what other types of software you’ve used that are similar.

Example: “I have some experience working with database management systems. In my last role as a tek expert, I helped create and maintain databases for clients who needed them. This allowed me to learn more about different types of software and how they work together.”

19. What do you know about Tek Experts?

This question is a great way for the interviewer to learn more about your background and how you came across their company. Use this opportunity to share what attracted you to Tek Experts, what you know about the company’s history or any other information that may be relevant to the position.

Example: “I first heard of Tek Experts when I was looking for a new job. I saw an ad on LinkedIn for a software engineer at Tek Experts and applied right away. After researching the company, I found out it was founded by two brothers who were inspired by their father’s work in technology. The fact that they started the company with such a strong family foundation really resonated with me because my parents are also entrepreneurs.”

20. What is your experience with Microsoft Office Suite?

Microsoft Office Suite is a collection of programs that includes Word, Excel and PowerPoint. Employers ask this question to see if you have experience with the software they use in their office. If you don’t have any experience using Microsoft Office Suite, consider taking a class or practicing on your own before your interview.

Example: “I’ve used Microsoft Office Suite for over five years now. I started out using it at my previous job where we had to create presentations and documents. Now, I use it daily as part of my current role. I find it helpful to be familiar with all of the different features so I can complete projects more efficiently.”