20 TELUS International Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In that case, you may be asked company-specific interview questions.

TELUS International is a Canadian telecommunications company, and if you’re interviewing for a position with them, you can expect to be asked questions about your experience with telecommunications, your knowledge of TELUS International’s products and services, and your goals for the future.

To help you prepare for your interview, we’ve compiled a list of sample TELUS International interview questions and answers.

TELUS International Interview Process

The interview process at TELUS International can vary depending on the position you are applying for. For some positions, like customer service representative or content moderator, there may just be a simple assessment or test. For other positions, like team leader or search engine evaluator, there may be multiple rounds of interviews. Overall, the interview process is generally quick and easy, with most applicants being able to get through it within a few weeks.

1. How do you think your past experience will help you in this role?

This question is an opportunity to show the interviewer that you have researched their company and understand what they’re looking for in a candidate. Use your answer to highlight some of the skills, knowledge or experience you gained from previous roles that will help you succeed in this one.

Example: “I think my past experience as a customer service representative at ABC Company would be beneficial because I learned how to solve problems quickly and efficiently while also providing excellent customer service. This skill set has helped me excel in every role I’ve had so far, and I’m confident it will help me do the same here.”

2. What DOs and DON’Ts would you give to someone who is looking for a job as a social media evaluator?

This question is a great way to show your knowledge of the industry and how you can help others. When answering this question, make sure to include specific examples from your own experience that will help the interviewer understand what you’re saying.

Example: “I would tell them not to post anything on social media that they wouldn’t want their boss or family members to see. I’ve seen many people get fired for posting something inappropriate online. It’s also important to remember that everything you say in public is permanent, so it’s best to be respectful when commenting on someone else’s posts.”

3. What skills do you have that make you the best candidate for this position?

This question is an opportunity to show the interviewer that you have researched their company and understand what they’re looking for in a candidate. Use your answer to highlight skills that match those listed in the job description, such as customer service or problem-solving skills.

Example: “I believe my communication skills are some of my strongest assets. I’m able to clearly explain complex ideas to customers and coworkers alike, which makes it easy for me to solve problems with customers over the phone or in person. My ability to multitask also helps me succeed at this role because I can handle multiple calls at once while still providing excellent customer service.”

4. Do you have any prior work from home experience?

TELUS International is looking for candidates who can work from home, so they ask this question to make sure you have the necessary skills and experience. If you don’t have prior work from home experience, explain what your ideal working environment would be.

Example: “I’ve never worked from home before, but I am very comfortable with technology and know how to set up a professional workspace in my home. I also understand that it’s important to maintain a balance between work and personal life, so I would only take on as many hours as I could handle while still maintaining a healthy lifestyle.”

5. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Your interviewer will likely want to know that you are aware of your weaknesses and have strategies for improving them.

Example: “I would say my greatest strength is my ability to work well with others. I am always willing to help out a coworker or team member when they need assistance. My weakness is that sometimes I can get overwhelmed by the amount of work I have on my plate. To combat this, I make sure to prioritize my tasks so I can complete them efficiently.”

6. Can you tell me about a time when you had to work with an unhappy customer, how did you handle it?

This question is an opportunity to show your customer service skills. When answering, it can be helpful to mention a specific situation and how you handled it.

Example: “I once had a customer who was unhappy with the quality of our wireless phone service. I listened to their concerns and asked them what they would like me to do about it. They said that they wanted a refund for the month’s worth of service they hadn’t used yet. I explained to them that we don’t offer refunds but that I could give them a credit on their account. They agreed and were happy with my solution.”

7. How well can you handle working under pressure?

This question is a great way to assess how well you can perform in high-pressure situations. When answering this question, it’s important to highlight your ability to work under pressure and provide examples of when you’ve done so successfully in the past.

Example: “I have experience working under pressure at my current job where I’m responsible for ensuring that all customer service representatives are able to answer calls quickly and efficiently. In addition, I also handle many other tasks such as hiring new employees and training existing ones. This has helped me develop skills that allow me to work effectively under pressure.”

8. If you were hired, what would be your approach to moderating online content?

Moderating online content is a major part of the job for TELUS International moderators. The interviewer wants to know how you would approach this responsibility and ensure that your moderation practices are effective, efficient and in compliance with company policies and regulations.

Example: “I have experience moderating online content as a moderator on Reddit. I understand that there are different approaches to moderation depending on the platform or community. For example, while I was a moderator at Reddit, we had a policy against posting personal information about other users. However, when I moderate social media platforms like Facebook, Twitter and Instagram, I am more lenient about allowing users to post personal information about others because it’s often relevant to the conversation.”

9. TELUS International wants their employees to show empathy to customers at all times. What are some ways you can demonstrate empathy?

This question is an opportunity to show the interviewer that you understand how important empathy is in customer service. Show them that you can empathize with customers and provide excellent service by describing a time when you showed empathy to a customer.

Example: “I once had a customer who was upset because they were having trouble connecting their wireless phone to their computer. I listened carefully to what they were saying, asked questions to clarify and then explained why this was happening. They seemed relieved after I explained it to them and thanked me for my patience.”

10. Give an example of a conflict you’ve had with a coworker and how you resolved it.

This question is an opportunity to show your problem-solving and interpersonal skills. When answering this question, it can be helpful to describe a specific situation in which you were able to resolve the conflict with your coworker and how that helped improve your relationship or work performance.

Example: “In my previous position as a customer service representative, I had a coworker who was always late for our shift. This made it difficult for me to get everything done on time because I would have to cover for them when they arrived. After talking to them about their tardiness, they explained that they had been having some personal issues that caused them to arrive late. We came up with a solution where they agreed to arrive five minutes early each day so I could leave on time.”

11. Tell us why you want to work at TELUS International.

This question is a great way for the interviewer to learn more about your interest in their company. When you answer this question, it’s important to show that you’ve done some research on the organization and understand what they do. You can also use this as an opportunity to highlight any skills or experiences that make you a good fit for the role.

Example: “I want to work at TELUS International because I’m passionate about technology and innovation. Your company has been recognized as one of Canada’s top innovators, which makes me excited to be part of such a forward-thinking team. I think my background in software development would be a valuable asset to your team.”

12. Are you willing to take a drug test?

TELUS International may ask this question to ensure that you are drug-free and able to work in a safe environment. If you have ever used drugs, be honest about it when answering this question. Explain why you no longer use them and how your past experience will help you avoid using them again.

Example: “I am willing to take a drug test because I have never used any illegal substances. In fact, I was once offered marijuana at a party but declined because I knew it would affect my ability to drive home safely. I also know that if I were to fail the test, I could lose my job. This is one of the reasons I don’t plan on using drugs or alcohol while working for TELUS International.”

13. What types of company policies do you look forward to following?

This question is a way for the interviewer to assess your willingness to follow company policies and procedures. It’s important to show that you’re willing to work within the framework of an established system, as well as how you might contribute to it.

Example: “I’m looking forward to following TELUS International’s customer service policy because I believe in treating customers with respect and courtesy. I also look forward to following the security policy because I think it’s important to protect sensitive information from unauthorized access. Finally, I look forward to following the privacy policy because I value my clients’ right to privacy.”

14. Have you ever worked remotely before?

TELUS International is a global company that offers many opportunities for employees to work remotely. This question helps the interviewer determine if you have experience working from home or abroad and how well you can manage your time while doing so.

Example: “I’ve worked remotely in the past, but only for short periods of time. I find it’s best to be at the office where there are more resources available to me. However, I am comfortable with technology and know how to use my time wisely when working remotely.”

15. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate for the role.

Example: “I believe I am the best candidate for this position because of my extensive experience in customer service. Throughout my career, I have worked with many different types of customers, which has helped me develop excellent communication skills. I also understand the importance of providing quality customer service, which is why I always strive to exceed my clients’ expectations.”

16. How comfortable are you working independently?

TELUS International is a large company that offers many opportunities for advancement. However, the company also has several departments and employees often work independently on projects. Your interviewer wants to know if you can handle working alone or with a small team. Show them your ability to be independent by describing how you complete tasks without much supervision.

Example: “I am very comfortable working independently. In my last position, I was tasked with creating marketing campaigns for our clients. I had to research different types of advertising methods and create an effective campaign. I worked alone but met with my supervisor weekly to discuss my progress.”

17. Describe a time where you received negative feedback and how you responded to it.

TELUS International is looking for candidates who can learn from their mistakes and use that knowledge to improve themselves. This question helps the interviewer understand how you respond to constructive criticism and whether or not you’re open to feedback.

Example: “I once had a customer call me in a very upset state because they were having issues with their Internet connection. I tried my best to calm them down, but they continued to raise their voice at me. Eventually, I realized that I was getting nowhere with this person and decided to end the call. I apologized for wasting their time and assured them that I would have someone else contact them as soon as possible.”

18. Our team works closely together, so it’s important that our members get along. What qualities do you look for in a team member?

This question helps the interviewer determine if you have the qualities that are important to TELUS International. When answering this question, it can be helpful to mention a specific quality and how you’ve demonstrated it in your past roles.

Example: “I look for team members who are hardworking, dependable and friendly. I believe these three qualities are essential to working well together as a team. In my last role, I was part of a small team that worked on a project together. We all had different strengths, but we were able to work through challenges together because we valued each other’s opinions.”

19. What was one time you struggled in a leadership position?

This question can help the interviewer understand how you overcame a challenge and what steps you took to improve your leadership skills. When answering this question, it can be helpful to mention a specific situation that helped you learn from your mistake and become a more effective leader.

Example: “In my last position as an IT manager, I was responsible for overseeing all of our company’s computer systems. One time, I had to hire a new employee who would work in our IT department. I interviewed several candidates but chose one based on their experience and qualifications. However, after hiring them, I realized they didn’t have any formal training or certification. I spoke with the employee about getting additional training and offered to pay for it myself if needed.”

20. We pride ourselves on providing exceptional customer service. How would you respond to a customer asking for specific information on a Telus product or service?

This question is an opportunity to show your customer service skills and knowledge of Telus products. When answering this question, try to demonstrate that you can listen to a customer’s needs and respond with helpful information or solutions.

Example: “I would first ask the customer what they are looking for in their product or service. Then I would explain how our services work and provide them with specific details on each one. For example, if a customer was asking about our wireless phone plans, I would explain the different options we have available and which ones might be best suited for their lifestyle.”