20 TELUS Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at TELUS International, you’ll want to be prepared to answer some specific questions about the company.

In this article, we’ll give you a rundown of some of the most common TELUS interview questions, so you can go into your interview with confidence. We’ll cover questions about your experience, your skills, and your motivation for wanting to work at TELUS.

So whether you’re a seasoned professional or just starting out, read on for some helpful tips on how to ace your TELUS interview.

TELUS Interview Process

The interview process at TELUS can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, often including a case study or presentation. The length of the hiring process can also vary, but it is typically fairly lengthy. Overall, the interview experience is generally positive, although some reviewers have found the process to be slow and challenging.

1. How do you plan to succeed in this role?

This question is an opportunity to show the interviewer that you have a plan for success. Use examples from your past experience and include steps you can take to achieve your goals.

Example: “I plan to succeed in this role by learning as much as I can about TELUS International’s digital solutions. I will also work with my team members to develop new ideas and strategies for how we can improve our current products and services. In addition, I will use my communication skills to collaborate with other departments to ensure all of our projects are on track.”

2. What is your experience with sales?

TELUS International is a sales-oriented department, so the interviewer may ask you this question to learn more about your experience with selling. Use your answer to highlight any previous sales experience and explain how it helped you develop your skills.

Example: “I have worked in customer service for five years now, but I also had some experience selling products at my last job. My manager asked me to help out on the sales floor one day when we were short-staffed, and I enjoyed helping customers find what they needed. I think that experience has helped me become more comfortable talking to people and answering their questions.”

3. Can you tell me about a time when you had to handle a difficult customer, how did you approach the situation and what was the outcome?

This question is an opportunity to show your problem-solving and conflict resolution skills. When answering this question, it can be helpful to share a specific example of how you handled the situation and what the result was.

Example: “At my previous job, I had a customer who called in multiple times about their bill. They were upset because they thought we were charging them too much for our services. After speaking with them on several occasions, I realized that they didn’t understand how our billing system worked. I explained the process to them in more detail and offered to send them a copy of their bill so they could see exactly where their money was going. This helped put their mind at ease.”

4. Do you have any experience working in a call center environment?

TELUS International is a call center, so it’s likely that you’ll be working in one if you’re hired. The interviewer wants to know about your experience with this type of work and how you feel about it. If you have no previous experience, you can talk about what you think a call center environment would be like.

Example: “I’ve never worked in a call center before, but I’m excited for the opportunity. I understand that we will be helping customers with their technical issues, which I enjoy doing. I also understand that there are strict guidelines on how we should handle calls, which I am prepared for.”

5. Why are you looking to leave your current job?

This question can help the interviewer gain insight into your career goals and motivations. It also helps them understand if you’re actively looking for a new job or just applying to TELUS International because they posted an opening. Your answer should include information about what you like about your current job, but it’s important to emphasize why you want to make a change.

Example: “I’m looking to leave my current position because I feel that I’ve reached my professional peak there. I love working with customers every day, but I’m ready to take on more responsibility in a leadership role. I think TELUS International is the perfect place for me to do this.”

6. Tell us why you want to work at TELUS International.

This question helps the interviewer get to know you better and understand why you’re interested in working for their company. It also gives them insight into your personality, values and goals. When preparing your answer, think about what attracted you to this role and how it aligns with your career goals.

Example: “I want to work at TELUS International because I’m passionate about technology and innovation. Your company is known for its digital solutions that help businesses grow and improve customer experiences. I feel like my skills and experience make me a great fit for this position, and I would love to be part of a team that’s changing the way people do business.”

7. Describe a time when you met or exceeded sales goals.

This question is an opportunity to show your ability to meet or exceed goals and objectives. It also allows you to highlight any past successes that may be relevant to the position.

Example: “In my last role, I was tasked with increasing sales by 10% in a six-month period. I met this goal within three months by implementing new strategies for reaching customers through social media channels. This resulted in increased brand awareness and more leads for our company.”

8. Which qualities make an effective team member?

TELUS International is a global company, so it’s important to show that you can work well with others. When answering this question, consider the qualities of your current or past teammates and how they helped you succeed.

Example: “I believe effective team members are those who are willing to help each other out when needed. I’ve been on teams where some people were only focused on their own success, but I prefer working in an environment where everyone supports one another. Another quality of an effective team member is being able to communicate effectively. If we’re all aware of what’s going on, then we can make better decisions.”

9. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what your greatest strengths are so they can use them when you’re on the job, but they also want to know about any weaknesses so that you can work on improving them.

Example: “My greatest strength is my ability to multitask. I am able to manage many projects at once while still meeting deadlines and maintaining quality. My weakness is that sometimes I get overwhelmed with too much work. If this happens, I take a break or ask for help from coworkers.”

10. Have you ever worked in a sales quota-based position?

TELUS International is a sales-oriented company, so it’s likely that you’ll be asked about your experience with quotas. If you have worked in this type of position before, explain how you met or exceeded your quota and what strategies you used to do so. If you haven’t worked in a quota-based position, you can still answer the question by describing your previous work experience and how you’ve helped increase revenue for your employer.

Example: “I’ve never worked in a quota-based position, but I understand the importance of meeting goals and exceeding expectations. In my last job as an account manager, I was responsible for managing accounts and increasing revenue for my clients. To do this, I would meet with each client at least once per quarter to discuss their needs and find ways we could improve our services. This strategy allowed me to learn more about my clients’ businesses and develop relationships with them.”

11. Are you comfortable selling products over the phone?

TELUS International is a sales-oriented company, so it’s important that you’re comfortable selling over the phone. When answering this question, make sure to highlight your experience in customer service and how you can use it to benefit TELUS International.

Example: “I have worked as a customer service representative for five years now, and I’ve found that my customers appreciate my friendly demeanor and willingness to help them find solutions to their problems. In fact, many of my customers come back to me when they need additional support or advice on products we sell. I’m confident that I can apply these skills to help TELUS International grow its business.”

12. Provide an example of a time when you went above and beyond for a customer.

This question is an opportunity to show your dedication and commitment to customer service. When answering this question, it can be helpful to provide specific details about the situation and how you helped the customer.

Example: “When I worked at my previous job, a customer called in asking for help with their internet connection. They were having trouble connecting to the internet and couldn’t get online. After troubleshooting the issue, we determined that they needed a new modem. We sent them one overnight delivery so they could have internet access again as soon as possible. The next day, they called back to thank us for our excellent customer service.”

13. Do you feel that you can meet your sales targets?

This question is a great way to determine how ambitious you are and whether or not you can meet the goals of your employer. When answering this question, it’s important to be honest about your abilities but also show that you’re willing to work hard to achieve them.

Example: “I believe I have the skills necessary to exceed my sales targets. In my previous position, I was able to increase revenue by 20% in one year through my innovative ideas and strategies. I feel confident that I can do the same for TELUS International.”

14. How well do you think you will be able to adapt to our culture if hired?

TELUS International is a global company that has many different departments and locations. The interviewer wants to know if you have the ability to adapt to their culture, which may be different from your own. Use examples of how you’ve adapted in the past to show them you can do it again.

Example: “I think I will fit right into TELUS’s culture because I’m used to working with people from all over the world. In my last job, I worked on a team where we had employees from Canada, the United States, Australia and Europe. We were able to work together well despite our differences. I think I’ll be able to adapt to any new environment quickly.”

15. When were you last faced with conflict in the workplace, how did you resolve it?

TELUS International is looking for candidates who can work well with others and resolve conflicts. This question helps the interviewer assess your conflict resolution skills, interpersonal skills and ability to work in a team environment.

Example: “In my last position as an IT specialist at a large company, I was working on a project that required me to collaborate with other IT specialists from different departments. One day, one of the specialists I worked with asked me to send her all the files related to our project so she could make some changes. However, I had already sent those files to another colleague, so I told her I would have to send them again later. She became upset and said I should have checked first before sending the files to someone else.

I apologized for not checking first and explained that I had been under pressure to finish the project by the end of the week. She understood and we resolved the issue amicably.”

16. In five years, where do you see yourself?

This question is a great way to learn more about the company’s vision and how you might fit into it. It also gives you an opportunity to show your ambition and willingness to grow with the organization. When answering this question, try to be as specific as possible about what you hope to achieve in five years.

Example: “I see myself working for TELUS International as a senior project manager. I would love to have gained enough experience to lead my own team of designers and developers. I’d like to continue growing professionally while helping others do the same.”

17. If someone on your team wasn’t pulling their weight, how would you respond?

This question can help the interviewer understand your leadership skills and how you would handle a conflict. When answering, it’s important to show that you are willing to hold others accountable for their actions while also being empathetic to their needs.

Example: “If someone on my team wasn’t pulling their weight, I would first try to talk with them about what they need in order to be more productive. If this didn’t work, I would have a private meeting with them where we discuss their performance and come up with a plan to improve it. If they still weren’t performing after our discussion, I would let them go from the company.”

18. How do you plan to keep up to date with the latest technology trends?

TELUS International is a fast-paced environment where employees are expected to be flexible and adaptable. Your answer should show that you have the ability to learn new things quickly, as well as how you plan to keep up with industry trends.

Example: “I am passionate about technology and I always make sure to read articles on the latest developments in my field. I also subscribe to newsletters from leading tech companies and attend conferences and seminars to meet other professionals and learn more about their experiences.”

19. How do you stay motivated during challenging times?

TELUS International is a fast-paced environment where employees are expected to be innovative and creative. Employers ask this question to make sure you have the motivation skills needed for success in their organization. Use your answer to show that you’re passionate about your work and committed to achieving results.

Example: “I find it important to take care of myself so I can stay productive at work. I exercise regularly, eat healthy meals and get enough sleep each night. These habits help me feel energized and ready to tackle new challenges every day. When things get tough, I remind myself why I chose this career path. I love working with technology and solving problems. This helps me remember that even when there’s a challenge, I’m still doing something I enjoy.”

20. What do you consider to be the most important quality in a salesperson?

This question can help the interviewer get to know you as a salesperson and learn more about your values. When answering, it can be helpful to think of a time when you displayed this quality in your previous role.

Example: “I believe that empathy is one of the most important qualities in a salesperson because it allows me to understand my customers’ needs and provide them with solutions that meet their unique challenges. In my last position, I helped a customer who was having trouble connecting to the internet on his phone. After asking him some questions, I learned he had recently switched phones and needed assistance setting up his new device. By listening to him and understanding his concerns, I was able to offer him the support he needed.”