20 ThousandEyes Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you were also asked questions specific to the company you’re interviewing with?

Asking company specific interview questions is a great way to learn more about a candidate’s fit for the job and their interest in the company. It also shows that you’re prepared and have done your research.

If you’re interviewing for a job at ThousandEyes, you may be wondering what kinds of questions you can expect. Here are some sample ThousandEyes interview questions to help you prepare for your next interview.

ThousandEyes Interview Process

The interview process at ThousandEyes can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person interview. For some positions, you may be asked to complete a homework assignment or take a technical exam. The entire process can take anywhere from a few weeks to a month or more.

1. What is the most challenging part about working in a technical support role?

Technical support is a challenging role that requires you to be empathetic and knowledgeable about the company’s products. A hiring manager may ask this question to see if you have experience working in technical support, but also to learn more about your personality and how you might fit into their organization. In your answer, try to highlight some of your strengths as well as what challenges you might face in this position.

Example: “The most challenging part of working in a technical support role is when I can’t solve a customer’s problem right away. It’s important to me to always provide excellent service, so it’s frustrating when I don’t know the solution to a problem immediately. However, I’ve learned that sometimes the best thing I can do for customers is apologize and offer them an extension on their subscription or a discount on their next purchase.”

2. How would you describe your customer service style?

Customer service is an important part of any role in IT. Your interviewer may ask this question to learn more about your customer service style and how you would interact with their team members. To answer, think about what kind of customer service you prefer to receive. Try to describe the qualities that make for great customer service.

Example: “I believe excellent customer service means being friendly, helpful and knowledgeable. I always try to be as responsive as possible when customers reach out to me. When I’m helping someone, I like to take time to understand their issue so I can provide them with a solution they find helpful. I also enjoy sharing my knowledge with others, so I often offer additional resources or advice if it’s relevant.”

3. Tell us about a time when you had to deal with an irate customer, how did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a situation where a client is upset and looking for answers or solutions. In your answer, try to show that you can remain calm under pressure and solve problems effectively.

Example: “I once had a customer who was having trouble connecting to our VPN. I asked them what operating system they were using, which browser they were on and if they were connected to the internet. After asking these questions, I realized it was an issue with their router. I told them I would contact our IT department to see if we could find a solution. The next day, I received an email from our IT team saying they found a fix.”

4. Why do you want to work at ThousandEyes?

This question is a great way to learn more about the candidate’s interest in your company. It also gives you an opportunity to share what makes ThousandEyes unique and exciting.

Example: “I’ve been following ThousandEyes for quite some time, and I’m impressed with how quickly it has grown as a company. I think that working here would be a great fit for me because of its innovative culture and commitment to customer service. I am excited to join such a forward-thinking team.”

5. What are some of your favorite apps/websites and why?

This question is a great way to learn more about your potential new coworker. It can also help you determine if the company’s values align with their employees’.

Example: “I love using Instagram, especially for following photographers and artists. I find it so inspiring to see what other people create. I also really enjoy Netflix because I’m always looking for something new to watch. I think it’s important to take some time away from work to relax and unwind.”

6. Describe a time that you had a conflict on your team and how you resolved it.

This question can help the interviewer understand how you work with others and your conflict resolution skills. Use examples from previous experiences to highlight your teamwork, communication and problem-solving skills.

Example: “In my last role as a network engineer, I had a disagreement with one of my team members about the best way to implement a new security protocol. Rather than immediately disagreeing with him, I asked for more information on why he thought that was the best approach. After hearing his reasoning, I realized that there were some flaws in his logic. Instead of arguing with him, I explained why I disagreed with his approach and offered an alternative solution.”

7. How does ThousandEyes solve problems for our customers?

This question is a great way to test your knowledge of the company and its products. It also allows you to show how you can use your skills to help customers solve their problems.

Example: “ThousandEyes helps businesses see, understand and improve every user’s experience over any network. This means that ThousandEyes can be used by companies in many different industries. For example, I worked with a client who was having issues with their website loading speed. They were losing customers because of this issue. We used ThousandEyes to monitor the site’s performance and found out it was due to an overloaded server. The company then added more servers to fix the problem.”

8. How familiar are you with SaaS products?

SaaS products are a common type of software that many businesses use. The interviewer may ask this question to see if you have experience with SaaS products and how well you can adapt to using them. If you don’t have any experience with SaaS, consider explaining why you’re interested in learning more about it.

Example: “I’ve used several SaaS products before, including Google Docs and Dropbox. I find SaaS products very useful because they allow me to access the software from anywhere without having to install anything on my computer. This is especially helpful when I’m working remotely or traveling.”

9. If hired, what would be the first thing you look forward to doing at ThousandEyes?

This question is a great way to learn more about the candidate’s personality and enthusiasm for the job. Your answer should show that you are excited to start your new role, but also highlight some of your skills or knowledge related to ThousandEyes.

Example: “I would be eager to get started on my first project at ThousandEyes. I have experience working with multiple teams in different locations, so I know how important it is to communicate effectively. I am confident that I can use my communication skills to help everyone work together and achieve our goals.”

10. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. When answering this question, be honest about your future plans while also showing that you’re committed to the job for the long term.

Example: “I hope to still be working here in five years. I’m very passionate about ThousandEyes and its mission of helping businesses succeed online. In five years, I’d like to have moved up within the company and become an expert on our products.”

11. Provide an example of a situation where you went above and beyond in terms of customer service.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you went above and beyond in terms of customer service and how it positively impacted the company or organization you worked for.

Example: “At my previous job, I was working with a client who had a large network. They were having issues connecting to our software because they didn’t have enough licenses. I offered to help them upgrade their license so they could connect to our software again. This helped them solve their issue and also allowed us to make more money.”

12. Do you have experience working in a fast-paced environment?

The interviewer may ask this question to gauge your ability to adapt to a fast-paced work environment. If you have experience working in a fast-paced environment, explain how you handled the pace and what strategies you used to stay productive.

Example: “In my previous role as an IT specialist at a large corporation, I was responsible for troubleshooting issues with multiple networks across different departments. This required me to multitask between several projects and prioritize tasks based on urgency. To keep up with the fast pace of the job, I developed systems that allowed me to quickly identify problems and implement solutions.”

13. Can you tell me about a time when you were not able to meet customer expectations? How did you handle it?

This question is a great way to learn more about your ability to handle customer service. It can also help you determine how the company handles customer service issues. When answering this question, it’s important to be honest and show that you are willing to take responsibility for any mistakes you make.

Example: “I once had a client who was unhappy with our services because they were experiencing slow speeds on their network. I immediately began troubleshooting the issue by checking all of the usual suspects like DNS servers, firewalls and routers. After doing so, I realized there was nothing wrong with the equipment. I then spoke with my team members to see if anyone else was having similar issues. Unfortunately, no one else was.

After speaking with the client again, I learned that they were experiencing slow speeds when accessing certain websites but not others. This led me to believe that the problem was most likely due to an issue with the website itself rather than anything we could fix. I apologized to the client for the inconvenience and offered them a discount on their next bill.”

14. Would you consider yourself more creative or analytical?

This question is a way for the interviewer to assess your personality and preferences. While ThousandEyes requires both skills, it’s important that you show which one you prefer or are better at.

Example: “I would consider myself more analytical than creative. I enjoy solving problems and finding solutions through logic and data analysis. However, I am always open to new ideas and ways of thinking.”

15. Our marketing team is fun, collaborative, and likes to get things done. What kind of work environment are you looking for?

This question is a great way to see if you’re a good fit for the company culture. It’s also an opportunity to show that you’ve done your research and know what ThousandEyes is all about.

Example: “I’m looking for a fun, collaborative environment where I can work with others to get things done. I love working in teams and collaborating with people who are passionate about their work. I think it’s important to have fun while we’re doing our jobs because it makes us more productive.”

16. We’d like to know more about your previous sales experience. Could you share a few examples?

This question is a great way to learn more about your potential new colleague’s sales experience. You can use this opportunity to share some of your best practices and how you’ve helped others succeed in the past.

Example: “In my previous role, I was responsible for generating leads and closing deals with new clients. One of my favorite things about working in sales is that every day is different. Some days are slow, while other days are very busy. It’s important to be flexible and ready to adapt to any situation.

I have always been passionate about helping businesses grow their revenue through technology. In my last position, I worked with a client who had an outdated website. They were looking for ways to increase online traffic and improve their conversion rates. We decided to create a mobile-friendly website using ThousandEyes as our monitoring tool. The results were amazing! Within six months, they saw a 50% increase in conversions.”

17. What’s something specific you’re looking for in your next company?

This question is a great way to show the interviewer that you’ve done your research on their company and are genuinely interested in working for them. It’s also an opportunity to highlight any specific skills or experiences you have that would be valuable to ThousandEyes.

Example: “I’m looking for a company with a strong culture of innovation, where I can learn new things every day. I’m excited about the prospect of joining a team that values collaboration and teamwork, and I’d love to work for a company that has a positive impact on its customers and the world.”

18. Explain a time where you used data to inform a decision.

This question is an opportunity to show your analytical skills and how you can use data to make decisions. When answering this question, it’s important to highlight the importance of data in your role and explain how you used it to inform a decision that positively impacted your organization.

Example: “In my current role as a network engineer, I have access to many different types of data. One time where I used data to inform a decision was when we were experiencing issues with our DNS servers. After looking at all the available data, I determined that there was a problem with one of the servers. We then replaced the server and resolved the issue.”

19. Have you worked remotely before?

This question is a great way to learn more about the candidate’s experience with remote work. If you’re hiring for your first time, it can be helpful to know how they handled their previous company’s transition to remote work.

Example: “I have worked remotely before and I really enjoyed it. My last job was in an office setting, but my current employer has been fully remote for over two years now. It took some getting used to at first, but we’ve found that having everyone on the same schedule makes it easier to collaborate and communicate.”

20. What are some current events happening in the software engineering industry?

This question can help the interviewer get a sense of your knowledge about software engineering and how you stay up-to-date on industry news. You can use this opportunity to show that you are passionate about the field and have an interest in keeping up with current events.

Example: “I am always interested in learning more about new technologies, especially those that can make my job easier. I recently read about a new programming language called Kotlin, which is similar to Java but has some improvements. It’s also fully compatible with Android Studio, so it would be easy for me to learn.”