What Does a Tillys Sales Associate Do?

Tillys is a retail clothing store that specializes in selling apparel, accessories, and footwear for men, women, and children. They have over 200 stores across the United States.

A Sales Associate at Tillys is responsible for providing excellent customer service and helping customers find the products they need. They must be knowledgeable about the products they are selling and be able to answer any questions customers may have. Sales Associates must also be able to process payments, handle returns, and keep the store organized and clean. They must also be able to work in a fast-paced environment and be able to multitask.

Tillys Sales Associate Job Duties

A Tillys Sales Associate typically has a wide range of responsibilities, which can include:

• Greet customers in a friendly and professional manner, providing assistance with product selection
• Maintain an organized store environment, ensuring that merchandise is properly stocked and displayed
• Assist customers with purchases, including processing payments, returns, and exchanges
• Provide accurate information about products, services, and promotions
• Ensure customer satisfaction by responding to inquiries and resolving complaints in a timely manner
• Monitor inventory levels and restock shelves as needed
• Participate in weekly team meetings to discuss sales goals and strategies
• Follow all safety protocols and procedures while on the sales floor
• Utilize POS systems to process transactions accurately and efficiently
• Demonstrate knowledge of current trends and fashion styles
• Upsell additional items or services when appropriate
• Perform daily opening and closing duties, such as cleaning and organizing the sales floor

Tillys Sales Associate Salary

The salary for a Sales Associate at Tillys is determined by a variety of factors, including the individual’s experience, qualifications, and performance. Other factors, such as the location of the store and the current market conditions, can also influence the salary. Tillys also takes into account the individual’s ability to meet customer service expectations and the amount of time they are able to dedicate to the job.

• Median Annual Salary: $35,888 ($17.25/hour)
• Top 10% Annual Salary: $45,320 ($21.79/hour)

Tillys Sales Associate Job Requirements

To be hired as a Sales Associate at Tillys, applicants must have a high school diploma or equivalent. Previous retail experience is preferred, but not required. Applicants must be able to work in a fast-paced environment and have excellent customer service skills. They must also be able to lift up to 50 pounds and stand for long periods of time. Additionally, applicants must be able to work flexible hours, including nights, weekends, and holidays. A valid driver’s license and reliable transportation are also required. Finally, applicants must be able to pass a background check and drug test.

Tillys Sales Associate Skills

Tillys Sales Associate employees need the following skills in order to be successful:

Product Knowledge: Having a strong understanding of the products you sell is important in sales. You should be able to answer questions about the products you sell and be able to direct customers to the right products for their needs. You can also help customers find the best deals on products and help them save money.

Closing Sales: Closing sales are the final steps of a customer’s purchase. This is when a sales associate can ask the customer if they need any additional help or if they have any questions about the product. Closing sales can help you increase your sales and earn you a higher commission.

Generating Leads: Generating leads is the process of finding potential customers and convincing them to make a purchase. As a sales associate, you may be expected to generate a certain number of leads each month. This can include asking customers if they need help finding an item or suggesting products based on customer needs.

Building Relationships: As a sales associate, you may be the first person a customer interacts with when they enter the store. It’s important to be friendly and welcoming to all customers to build positive relationships. You can ask customers about their interests and hobbies to learn more about them and make them feel comfortable. This can help you make personalized recommendations and increase your sales.

Upselling: Upselling is the ability to suggest products or services to customers that they may not have considered. This is an important skill for sales associates because it can help them increase their sales and commissions. For example, if a customer comes in to buy a new pair of shoes, an upselling sales associate may suggest a shoe care kit to help them keep their shoes in good condition.

Tillys Sales Associate Work Environment

Tillys Sales Associates typically work in a retail store environment, interacting with customers and helping them find the products they need. They may also be responsible for stocking shelves, setting up displays, and helping with inventory control. Sales Associates typically work a 40-hour week, but may be required to work additional hours during peak times such as holidays. They may also be required to work evenings and weekends. The job can be physically demanding, as Sales Associates are often required to lift and move heavy items. The job can also be stressful, as Sales Associates must be able to handle customer complaints and difficult situations.

Tillys Sales Associate Trends

Here are three trends influencing how Tillys Sales Associate employees work.

Communication Skills

As the retail industry continues to evolve, communication skills are becoming increasingly important for sales associates. With more customers shopping online and in-store experiences changing, it is essential that sales associates have strong communication skills to effectively engage with customers.

Sales associates must be able to communicate clearly and concisely both verbally and in writing. They should also be comfortable using digital tools such as email, chat, and social media to interact with customers. Additionally, they need to be able to listen actively and respond appropriately to customer inquiries.

Having strong communication skills will help sales associates build relationships with customers, provide better service, and increase sales. It is an important skill to understand for the future of work in the retail industry.

Knowledge of the Product Base and Customers

As a sales associate at Tillys, it is important to understand the product base and customers. With the rise of e-commerce, customers are increasingly looking for personalized experiences when shopping online. As such, it is essential for sales associates to have an in-depth knowledge of the products they are selling and be able to provide tailored advice to customers.

In addition, understanding customer preferences and trends can help sales associates better serve their customers. By staying up-to-date on current fashion trends and being aware of what customers are looking for, sales associates can make more informed decisions about which products to promote and how to best meet customer needs. This will ultimately lead to increased customer satisfaction and loyalty.

The Sales Associate as a Coach

The role of the sales associate is changing from a transactional one to that of a coach. Sales associates are now expected to provide customers with personalized advice and guidance, helping them make informed decisions about their purchases. This shift in focus requires sales associates to have an understanding of customer needs and preferences, as well as product knowledge.

Sales associates must also be able to build relationships with customers, providing them with a positive shopping experience. They should be comfortable using technology such as mobile apps and social media platforms to engage with customers and promote products. As the retail industry continues to evolve, it’s important for sales associates to stay up-to-date on emerging trends and technologies so they can better serve their customers.

Advancement Prospects

Tillys sales associates can advance their careers by taking on additional responsibilities and demonstrating their commitment to the company. They may be able to move up to a supervisory role, such as a store manager or assistant manager, or they may be able to move into a corporate role, such as a buyer or merchandiser. They may also be able to move into a specialized role, such as a visual merchandiser or a customer service representative. With the right experience and qualifications, they may even be able to move into a higher-level corporate role, such as a director of operations or a director of marketing.

Interview Questions

Here are five common Tillys Sales Associate interview questions and answers.

1. Who is your favorite celebrity and what is their style like?

This question is a way for the interviewer to see how you apply your knowledge of fashion and trends. You can use this question as an opportunity to show that you have a passion for fashion, but also that you are able to separate yourself from it in your professional life.

Example: “My favorite celebrity is Beyoncé because she always looks amazing no matter what she’s wearing. I love her style because she has so many different outfits that all look great on her. She knows how to mix and match colors and patterns, which is something I’ve been trying to work on myself.”

2. Tell me about a time when you had to deal with an unhappy customer.

This question can help the interviewer determine how you handle conflict and whether you have experience handling customer complaints. Use your answer to highlight your problem-solving skills, communication skills and ability to remain calm under pressure.

Example: “When I worked at a clothing store, an older woman came in looking for a dress for her granddaughter’s wedding. She was very particular about what she wanted and had specific ideas of what she thought would look good on her granddaughter. After trying on several dresses, she still wasn’t happy with any of them. I asked if there were any colors or styles that she liked, and she said no. I then suggested we try some different silhouettes, and after trying on a few more dresses, she found one she really liked.”

3. How do you stay up to date on the latest trends in clothing and accessories?

Employers ask this question to see if you’re passionate about fashion and can keep up with the latest trends. They want to know that you’ll be able to help customers find clothing and accessories that are in style. When answering, show that you have a passion for fashion and describe how you stay informed on what’s new.

Example: “I’m very passionate about fashion, so I love keeping up with the latest styles. I subscribe to several online magazines and blogs that feature the latest trends. I also like to watch YouTube videos where people do outfit of the day or haul videos where they show off their recent purchases. I think it’s important to always learn more about what’s popular.”

4. Describe your leadership style.

This question can help the interviewer determine how you might lead a team of sales associates. Your leadership style is often an important part of your job, especially if you’re in management or supervisory roles. When answering this question, it can be helpful to describe what makes you a good leader and how that has helped you succeed in previous positions.

Example: “I believe my leadership style is collaborative. I like to work with my team members to come up with solutions to challenges we face at work. I also think it’s important to empower my employees by giving them opportunities for growth and development. In my last position, I was able to do this by offering training programs and encouraging my employees to take on new responsibilities.”

5. What are some ways you would use social media to promote products at our company?

Employers may want to know how you would use social media to promote their products and increase sales. You can answer this question by describing your experience with social media marketing, including any specific strategies or techniques you’ve used in the past.

Example: “I have a lot of experience using social media to market products at my previous job. I created several different posts on Instagram that included photos of our store’s merchandise along with hashtags related to fashion and shopping. This helped me reach new audiences who were interested in similar things as our customers. I also posted about upcoming sales and promotions to encourage people to visit our store.”