20 Total Quality Logistics Interview Questions and Answers

When it comes to interviewing for a position at Total Quality Logistics (TQL), you can expect to be asked questions that assess your knowledge of the company, its services, and the logistics industry as a whole. While you may be asked some general interview questions, you can also expect to be asked some company-specific questions that will help the interviewer gauge your fit for the role you’re applying for.

To help you prepare, we’ve compiled a list of sample TQL interview questions and answers that you can use to develop your own responses.

Total Quality Logistics Interview Process

The interview process at Total Quality Logistics (TQL) is lengthy, but thorough. You can expect to have multiple interviews, both on the phone and in person, as well as shadowing experiences and tests. The difficulty of the interviews will vary depending on the position you are applying for, but overall TQL seems to be looking for candidates who are assertive and know how to sell.

1. Why do you want to work at TQL?

This question is a great way to show your interest in the company and its values. It also allows you to explain what attracted you to this role. When preparing for an interview, it’s important to research the company thoroughly so that you can answer this question with confidence.

Example: “I’ve been working as a driver for five years now, and I’m ready for a new challenge. TQL has such a strong reputation within the industry, and I would love to be part of a team that works hard to exceed customer expectations every day.”

2. What are three things that you think make TQL stand out from other logistics companies?

This question is a great way to show your knowledge of the company and how you can contribute to its success. When answering this question, it’s important to be honest about what makes TQL unique and why those things are beneficial for customers.

Example: “I think one thing that sets TQL apart from other logistics companies is their commitment to customer service. I’ve heard many stories about drivers who go above and beyond to ensure that shipments arrive on time and in good condition. Another thing that makes them stand out is their dedication to safety. They have an excellent safety record, which shows they care about their employees and want to keep everyone safe while working.”

3. Describe a time when you were faced with an unbearable amount of pressure and how you handled it.

This question is a great way to assess your problem-solving skills and ability to handle pressure. When answering this question, it can be helpful to describe the steps you took to solve the issue or how you overcame the challenge.

Example: “In my previous role as a warehouse manager, I was responsible for overseeing the entire operation of our facility. One day, we were short on staff members, which meant that some employees had to work overtime. This led to an increase in orders, which put more stress on the team. To overcome this challenge, I called all of the managers together and discussed what we could do to help each other out. We decided to take turns working extra hours so everyone got a break.”

4. Tell me about a time when you had to deal with an upset customer, what did you do?

An interviewer may ask this question to see how you handle conflict. They want to know that you can be empathetic and work with customers to resolve issues. In your answer, try to show that you are willing to go the extra mile for customers.

Example: “I once had a customer who was upset because they didn’t receive their shipment on time. I called them right away and apologized for any inconvenience we caused. Then, I offered to send out another shipment at no cost or give them a discount on their next order. The customer accepted my offer and said they would use our services again in the future.”

5. Have you ever been in sales before? If so, tell us about your sales experience.

This question is a great way to learn more about your potential new colleague’s background and how they might fit into the company culture. If you have no sales experience, you can talk about any other relevant work experience that relates to sales or customer service.

Example: “I’ve never been in sales before, but I worked as an administrative assistant for a small business owner who was always looking for new clients. I learned a lot about what it takes to find new customers and keep them happy.”

6. How would you describe the type of person who is successful at TQL?

This question is a great way to show your knowledge of the company and how you would fit in. When answering, it can be helpful to mention some specific qualities that are important for employees at TQL.

Example: “I think someone who is successful at TQL has an eye for detail and a passion for logistics. They also have excellent communication skills and enjoy working as part of a team. I am very organized and love solving problems, so I feel like these skills make me a good candidate for this position.”

7. Would you be willing to relocate for this position?

If the company is looking to expand their operations, they may be looking for someone who can relocate. If you are not willing to move, it’s important to let them know that up front so they can find someone who will.

Example: “Yes, I am open to relocating if necessary. I have lived in this area my entire life and would miss it, but I’m more interested in finding a job where I can use my skills and experience to help an organization grow.”

8. Do you have any questions for me?

This is your chance to show the interviewer that you’re interested in the position and want to learn more about it. It’s also a great opportunity for you to ask any questions you have about the company or the job itself.

Example: “Yes, I do. First of all, I’m very excited about this role because I’ve always wanted to work in a fast-paced environment where I can make an impact. My question is how much autonomy I would have as part of this team? Would I be able to make decisions on my own or would I need approval from someone else?”

9. We pride ourselves on our work ethic here at TQL. Can you tell me about a time where you went above and beyond for a client or boss?

This question is a great way to show your interviewer that you are willing to work hard and put in the extra effort when needed. When answering this question, it can be helpful to give an example of a time where you went above and beyond for a client or boss and how it helped them achieve their goals.

Example: “I once had a customer who was shipping some very expensive equipment. They were concerned about the safety of the shipment and wanted me to find a more secure option than what they originally booked. I spent hours researching different options and found a new carrier that could ship the equipment with a higher level of security. The customer was so impressed by my research and willingness to go above and beyond that they gave us repeat business.”

10. What makes you unique as an Account Executive candidate?

This question is a great way to show your interviewer that you have the skills and experience necessary for this role. When answering, it can be helpful to highlight one or two of your most relevant qualifications.

Example: “I am an extremely organized individual who has always been able to meet deadlines. I also have extensive knowledge of Microsoft Office Suite programs, which makes me well-equipped to work in a fast-paced environment like TQL.”

11. What does excellent customer service mean to you?

Interviewers may ask this question to see if you understand the importance of customer service in a 3PL environment. They want to know that you will provide excellent customer service to their clients and ensure they are happy with your services. In your answer, explain what makes customers happy and how you would use your skills to meet those needs.

Example: “I believe excellent customer service means providing quality products and services at competitive prices. It also means being available when our clients need us and ensuring we respond to any issues or concerns as quickly as possible. I am always willing to go above and beyond for my clients because I know it’s important to maintain good relationships.”

12. Our company culture is very important to us. Do you think you will fit well into our company culture?

This question is an opportunity for you to show the interviewer that you are a good fit for their company. It’s important to be honest and genuine when answering this question, as it can help you make a strong connection with your potential employer.

Example: “I think I would fit well into TQL’s culture because of my own commitment to quality customer service. I am always looking for ways to improve the experience I provide customers, which I believe aligns with TQL’s values.”

13. Tell me about a time where you came up with a creative solution to solve a problem.

This question is a great way to show your problem-solving skills and how you can use them in the workplace. When answering this question, it’s important to provide specific details about what you did and why it was effective.

Example: “At my previous job, I had to find a solution for our company’s shipping costs. We were spending too much money on fuel and needed to find an alternative. After researching different options, I found that we could save money by switching from diesel trucks to electric ones. This would also help us reduce our carbon footprint. The change saved us thousands of dollars per year.”

14. Give me an example of a goal you reached and tell me how you achieved it.

This question is a great way to show the interviewer that you have experience with setting goals and achieving them. When answering this question, it can be helpful to give an example of a goal you set for yourself and how you achieved it.

Example: “In my last position as a warehouse manager, I wanted to increase our inventory turnover rate by 10%. To do this, I met with my team to discuss ways we could improve our efficiency in the warehouse. We decided to implement new technology into our system, which helped us reduce errors and streamline our processes. As a result, we were able to achieve our goal.”

15. What do you know about truckload shipping?

Truckload shipping is one of the most common methods used by 3PLs. It involves a single truck carrying goods from one location to another. Trucking companies often use this method because it’s cost-effective and efficient.

When you’re asked about truckload shipping, explain what it is and how it works. You can also mention that you’ve worked with trucking companies in the past. This shows your experience and knowledge of the industry.

Example: “Truckload shipping is when a truck carries freight from one place to another. I have worked with many trucking companies in the past, so I know how important it is for them to be on time. When they are late, it costs them money. That’s why I always make sure my drivers are aware of their deadlines.”

16. How do you handle rejection?

Interviewers may ask this question to see how you react when things don’t go as planned. They want to know that you can handle challenges and remain positive in the face of adversity. In your answer, try to show that you are resilient and willing to learn from mistakes.

Example: “I understand that sometimes there is nothing I can do to avoid rejection. However, I always take time to reflect on what went wrong so that I can improve my performance next time. For example, if a shipment was late, I would look at all the factors that contributed to the delay and make sure to address them for future shipments.”

17. Are you comfortable working under deadlines?

This question is a good way to assess your time management skills and ability to prioritize tasks. When answering, it can be helpful to mention a specific situation where you were able to meet a deadline or complete an important task in a short amount of time.

Example: “Yes, I am comfortable working under deadlines. In my last position, I was responsible for arranging the delivery of several large shipments within a week. One shipment needed to arrive by the end of the day on Friday, while another needed to arrive two days later. I worked with my team to create a plan that would allow us to deliver both shipments on time. We managed to get both shipments delivered before their respective due dates.”

18. Have you ever worked in a commission-based role before?

This question is a great way to learn more about the candidate’s work history and how they performed in their previous roles. If you’re hiring for a commission-based position, it can be helpful to know if the applicant has experience working under that type of compensation plan.

Example: “I have worked in a commission-based role before, but I prefer hourly wages because I find them to be more reliable. In my last commission-based job, I found that there was too much pressure on me to meet sales quotas. This led to me making some decisions that weren’t always in the best interest of the company.”

19. Are you more of a leader or a follower?

This question is a great way to determine how you will fit into the company culture. If your interviewer asks this, they are likely trying to figure out if you can adapt to their unique environment and style of leadership.

Example: “I am definitely more of a leader than a follower. I thrive in environments where I have autonomy over my work and can make decisions on my own. However, I also understand that there are times when it’s necessary to follow the lead of others. In those situations, I do my best to learn from them and apply what I’ve learned to future projects.”

20. What motivates you?

Interviewers may ask this question to learn more about your personality and how you might fit in with their company. They want to know that you’re motivated by the same things they are, so it’s important to answer honestly.

Example: “I’m motivated by a sense of accomplishment. I love being able to look back on something I’ve done and feel proud of my work. I also like knowing that I’ve helped someone else out or made their job easier. I think TQL is an amazing company because of all the ways we help our customers.”