20 TriWest Healthcare Alliance Interview Questions and Answers

TriWest Healthcare Alliance is a national leader in providing access to quality health care for our nation’s Veterans. They are proud to be the largest provider of Veterans Affairs (VA) health care services, serving 2.9 million Veterans in 21 states.

If you’re interested in working for TriWest, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of TriWest interview questions and answers to help you prepare for your interview.

TriWest Healthcare Alliance Interview Process

The interview process at TriWest Healthcare Alliance is generally quick and easy. Most applicants report having only one or two interviews before being offered a position. The questions asked are typically general in nature and focus on the applicant’s background in healthcare and customer service. Some applicants report being asked to complete an online assessment prior to their interview.

1. Are you comfortable working in a high-paced environment?

Working in a healthcare setting can be fast-paced, and employers ask this question to make sure you’re comfortable with that. If you have experience working in a high-paced environment, share an example of how you handled it. If you don’t have any experience, explain why you think you would be able to handle it.

Example: “I worked as a nurse for five years at a hospital where we were always busy. I got used to the pace and learned how to prioritize my tasks so I could get everything done. In fact, I became quite good at multitasking and was often asked to help other nurses when they needed assistance.”

2. How would you handle an upset customer?

This question can help interviewers assess your customer service skills. They may ask this to see how you would handle a challenging situation with an upset client and whether you have the ability to diffuse tension or solve problems. In your answer, try to show that you are empathetic and willing to do whatever it takes to make customers happy.

Example: “I understand that sometimes things happen in healthcare that cause patients distress. If I ever had to deal with an upset patient, I would first listen to them and let them know that I am there to help. Then, I would find out what they needed from me and if possible, provide them with a solution. For example, if they were unhappy about their bill, I might be able to offer them a discount.”

3. What do you know about TriWest Healthcare Alliance?

This question is a great way for the interviewer to assess your knowledge of TriWest Healthcare Alliance and how you might fit into their organization. When answering this question, it can be helpful to mention something specific about the company that you admire or an experience you had with them in the past.

Example: “I know that TriWest Healthcare Alliance is one of the largest healthcare providers in Arizona. I have worked with some of their facilities before, so I am familiar with the quality care they provide. In fact, I remember working at a facility where we were short-staffed on nurses, but TriWest Healthcare was able to send us two nurses within 24 hours to help out.”

4. Do you have any experience with medical terminology?

TriWest Healthcare Alliance is a healthcare company that works with insurance companies to provide medical care for individuals. The interviewer may ask this question to see if you have experience working in a similar environment and how familiar you are with the terminology used by their organization. Use your answer to highlight any relevant skills or knowledge you have regarding medical terminology.

Example: “I worked as an administrative assistant at my previous job, so I had to learn some basic medical terminology. For example, I learned what different acronyms meant when they were included in emails from doctors and other staff members. I also took a course on medical terminology during my time as an administrative assistant, which helped me understand more complex terms.”

5. Tell me about a time that you had to deal with a difficult situation, how did you approach it?

This question is a great way to see how you handle conflict and challenges. It’s important that you show the interviewer that you can be assertive when needed, but also empathetic and compassionate.

Example: “I had a patient who was very upset with me because I wouldn’t give them their medication early. They were in pain and wanted it right away, however, I knew they would need more of the medication if we gave it to them too soon. I explained this to them, but they still weren’t happy about it. I told them that I understood why they were upset, but that I couldn’t give them the medication until the time limit was up. After explaining my reasoning, they calmed down and agreed to wait.”

6. Describe a time when you were faced with a stressful situation and how you handled it.

When answering this question, it can be beneficial to highlight your problem-solving skills and ability to work under pressure.

Example: “When I was working as a nurse in the emergency room, we had an influx of patients come in at once. This caused us to run out of supplies, which made it difficult for me to care for my patients. Instead of panicking, I quickly assessed the situation and asked other nurses if they could help me find more supplies. Together, we were able to locate some extra supplies that helped us get through the rest of our shift.”

7. What is your availability like?

TriWest Healthcare Alliance is a 24-hour healthcare facility, so they want to make sure you can work nights and weekends. They ask this question to see if your availability matches their needs. In your answer, let them know what days of the week you are available to work and for how many hours. If you have any flexibility in your schedule, mention that as well.

Example: “I am available every night from 5 p.m. until midnight. I also work every weekend from 8 a.m. until 4 p.m. I do not have any vacation time planned at this time, but I would be willing to take some unpaid leave if needed.”

8. Can you tell me about a time where you worked on a team project, what was your role?

Working as a nurse requires you to work with other medical professionals, such as doctors and pharmacists. Employers ask this question to see if you have experience working in teams. Use your answer to explain what made the project successful. Share any leadership qualities that helped you succeed.

Example: “I’ve worked on many team projects throughout my nursing career. In one instance, I was working with two other nurses and a doctor at a hospital where I first started out. The three of us were responsible for monitoring patients who had just undergone surgery. We each took turns checking on them every hour. This allowed us to take breaks while still ensuring our patients received proper care.”

9. Why should we hire you over someone else?

Employers ask this question to see if you have the confidence and self-awareness to sell yourself. They want someone who can confidently explain their strengths, but also be humble about them. When answering this question, it’s important to highlight your unique skills and abilities that make you a good fit for the role.

Example: “I think I should be hired because of my ability to work well with others. In my previous position, I was able to resolve conflict between two coworkers by listening to both sides and coming up with a compromise. This helped everyone feel heard and ensured they were happy. It also showed me how important communication is in resolving problems.”

10. Tell me about a time you made a mistake at work, how did you fix it?

Employers ask this question to see how you respond to mistakes. They want to know that you are willing to admit your errors and learn from them. In your answer, try to be honest about the mistake you made and explain what steps you took to fix it.

Example: “When I first started working as a nurse, I was so focused on helping my patients that I forgot to check in with my supervisor. She called me into her office and asked why I hadn’t checked in for my shift yet. I apologized and explained that I had been busy caring for patients. She told me that she expected me to always check in before my shift ended. From then on, I make sure to call in at least five minutes before my shift ends.”

11. What do you think are the most important qualities for a successful patient service representative?

This question can help the interviewer determine if you have the qualities they look for in a successful employee. Use your answer to highlight your communication skills, customer service abilities and empathy for patients.

Example: “I think that the most important quality for a patient service representative is empathy. It’s important to be able to understand what patients are going through and how we can make their experience as positive as possible. I also believe it’s essential to have strong communication skills so that you can clearly explain procedures and policies to patients. Finally, I think it’s important to have a genuine interest in helping others because this can motivate you to provide excellent care.”

12. Would you be willing to submit to a background check and drug screening?

TriWest Healthcare Alliance is a large healthcare company that works with many different facilities. As such, they want to ensure their employees are trustworthy and reliable. They also want to make sure the facility’s patients are safe. A background check and drug screening can help them do this. When you answer this question, be honest about your willingness to submit to these checks.

Example: “Yes, I would be willing to submit to both a background check and drug screening. I have no criminal record or history of substance abuse. I am committed to providing excellent care for patients and ensuring their safety.”

13. What do you believe makes a good supervisor?

A good supervisor is someone who can lead a team of employees and help them achieve their goals. A hiring manager may ask this question to learn more about your leadership skills and how you would approach managing others in the workplace. In your answer, try to explain what makes a good leader and why you believe you have these qualities yourself.

Example: “A good supervisor should be someone who is empathetic and understanding. They should also be able to communicate clearly with their team members and provide constructive feedback when necessary. I think that being a good listener is important for any supervisor because it allows them to understand their team’s needs and concerns. Finally, a good supervisor should be someone who sets clear expectations but also gives their team members autonomy to make decisions on their own.”

14. Provide an example of a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you helped a customer in need or went above and beyond to help them solve their problem.

Example: “When I worked at my previous job, we had a client who was having trouble with one of our products. They called us multiple times about the issue, but they were still experiencing problems. I offered to come out to their location to troubleshoot the issue myself. After arriving at their facility, I found that there was an issue with the product’s software. We fixed the issue right away and the customer was very happy.”

15. Have you ever been fired from a job before? If so, why?

Employers ask this question to learn more about your work history and how you’ve grown from past experiences. When answering, be honest about why you were fired and what you learned from the experience. You can also use this opportunity to explain how you have changed or improved since then.

Example: “I was once fired from a job for being late too many times. I had just started working there and didn’t realize that my tardiness would cause me to lose my job. After getting fired, I realized that it was important to set an alarm on my phone so I could wake up in time for work. I haven’t been late since.”

16. How well do you work under pressure?

Working in a healthcare setting can be stressful, and employers ask this question to make sure you have the ability to work under pressure. When answering this question, it’s important to show that you are able to stay calm when things get hectic. Try to give an example of a time where you worked under pressure and how you handled it.

Example: “I am someone who thrives under pressure. I find that when there is a lot going on, I am able to focus more and perform my best. In my last position as a nurse, we had a patient come in with a serious condition. The doctor was out of town, so I took over his duties while he was gone. It was very stressful, but I managed to keep everyone calm and focused until the doctor returned.”

17. How do you stay organized?

This question can help the interviewer get a sense of how you approach your work and whether you have strategies for staying on top of deadlines, meeting goals and other responsibilities. Your answer should highlight your organizational skills and any specific methods or tools that you use to stay organized.

Example: “I am naturally an organized person, so I don’t need much more than my calendar and planner to stay on track with my work. However, I also rely on email reminders and alerts to ensure I remember important tasks and appointments. For example, I set up email reminders for upcoming meetings and due dates for assignments and reports.”

18. What do you know about our company culture?

TriWest Healthcare Alliance is a large healthcare company that offers many different services to its clients. The interviewer may ask this question to see if you have done your research on the company and understand what they value as an organization. Before your interview, read through the TriWest website or any other sources of information about the company culture. Use these resources to answer this question by describing how your own values align with those of the company.

Example: “I know that TriWest Healthcare Alliance places a lot of importance on teamwork and collaboration. I also noticed that the company has a strong focus on client satisfaction. These are two things that I really care about in my work environment. I think that having a team-oriented mindset and always putting our clients first can help us achieve great results.”

19. Tell us about yourself.

This question is a common one in interviews. It gives you the opportunity to share your background and experiences with the interviewer. When answering this question, it can be helpful to include information that relates to the position you are applying for.

Example: “I am originally from California but moved to Arizona when I was 10 years old. I graduated high school here and went on to attend Northern Arizona University where I earned my bachelor’s degree in business administration. After graduating, I worked as an accountant for five years before deciding to pursue a career in healthcare. I enrolled in TriWest Healthcare Alliance’s nursing program and graduated with honors last year.”

20. What is your greatest strength and weakness?

Employers ask this question to learn more about your personality and how you view yourself. They want to know what skills you have that will help you succeed in the role, but they also want to make sure you are aware of any areas for improvement. When answering this question, try to focus on a skill that is relevant to the job and discuss an area where you can improve.

Example: “My greatest strength is my ability to work well with others. I am always willing to lend a helping hand or answer questions when needed. My weakness is that sometimes I get so focused on helping others that I forget to take care of myself. I’m working on making sure I take regular breaks throughout the day.”