20 Trulieve Interview Questions and Answers

Trulieve is a vertically integrated “seed to sale” company and is the first and largest fully licensed medical cannabis dispensary in the State of Florida. They are also one of the fastest growing companies in the industry, with operations in multiple states.

The Trulieve interview process is known to be quite competitive, so you’ll need to be prepared to answer some tough questions. In this article, we’ve gathered a list of sample Trulieve interview questions to help you prepare for your interview.

Trulieve Interview Process

The interview process at Trulieve can vary depending on the position you are applying for. For some positions, like Patient Consultant, the process is fairly straightforward and consists of a phone screen followed by an in-person or Skype interview. For other positions, like Dispensary Associate, the process may be more involved and include a phone screen, an in-person interview, and a background check. Overall, the interview process is generally quick and easy, with most applicants being offered a job within a few weeks of applying.

1. How do you feel about working in the medical marijuana industry?

The interviewer may ask this question to see if you have any reservations about working in the medical marijuana industry. They want to know that you are committed to your job and understand the responsibilities of working for a company like Trulieve. In your answer, try to show enthusiasm for the position and highlight why you’re excited to work at Trulieve.

Example: “I feel very lucky to be able to work in an industry that is growing so quickly. I think it’s great that more people are becoming aware of the benefits of medical marijuana and how it can help them. As someone who has always been passionate about natural medicine, I’m thrilled to be part of a company that provides patients with safe and effective cannabis products.”

2. Do you have any experience with customer service?

Customer service is an important part of working at Trulieve. The company wants employees who can provide excellent customer service to its patients and customers. When answering this question, it’s helpful to talk about a time you helped someone with their needs or questions.

Example: “I have worked in customer service for the past five years. I started as a call center representative but moved up to a supervisor role after two years. In my current position, I train new representatives on how to handle calls from customers. I also help resolve any issues that arise during calls. My experience has taught me how to be patient when helping others.”

3. What is your availability like?

Employers ask this question to make sure you can work the hours they need. They also want to know if you have any scheduling conflicts that might prevent you from working at their company. When answering this question, be honest about your availability and discuss how you would handle a situation where you had two jobs with conflicting schedules.

Example: “I am available for full-time employment. I currently work three days per week as an RN, but my schedule is flexible. If I were offered a position here, I would talk to my current employer about switching to part-time so I could accept this job. I understand that it’s important to be reliable when accepting new positions.”

4. Why should we hire you for this position?

Employers ask this question to learn more about your qualifications and why you are the best candidate for their open position. Before your interview, make a list of reasons why you would be an excellent addition to the Trulieve team. Consider mentioning skills that match what they’re looking for in a new employee.

Example: “I am passionate about helping patients find relief from medical marijuana. I have extensive knowledge of the products we offer at Trulieve and how each one can help with specific ailments. My experience working as a budtender has given me valuable insight into the needs of our customers. I know how to provide exceptional customer service and build lasting relationships with my clients.”

5. If hired, what would be your approach to helping patients find the right medicine?

This question helps employers understand how you would help patients find the right medical cannabis for their needs. Use your answer to highlight your customer service skills and ability to educate customers about the products available at Trulieve.

Example: “I believe that it’s important to listen to what a patient has to say about their experience with different strains of cannabis. I would ask them questions about their symptoms, lifestyle and preferences when it comes to using medical marijuana. This allows me to recommend the best strain or product based on their answers. For example, if they prefer something discreet, I may suggest an oil tincture rather than a vape pen.”

6. Trulieve puts a big emphasis on teamwork and collaboration. What are some of your experiences working as part of a team?

Teamwork and collaboration are important skills for any job, but they’re especially vital in the cannabis industry. Trulieve is a company that values teamwork highly, so it’s likely you’ll be asked about your experiences working with others during an interview.

Example: “I’ve worked as part of a team for most of my career. I started out as a receptionist at a small medical office where everyone was expected to do everything from answering phones to filing paperwork. As I gained more experience, I moved up to being a nurse’s assistant, which required me to work closely with nurses and doctors to ensure patients received the care they needed.”

7. Have you ever worked at a dispensary before?

This question is a great way for the interviewer to learn more about your experience in the cannabis industry. If you have, they may ask you to describe what your job duties were and how they differed from those at Trulieve. If you haven’t worked at a dispensary before, you can talk about your previous work experience and how it relates to working at a dispensary.

Example: “I’ve never worked at a dispensary before, but I do have experience with customer service. In my last position as a budtender, I helped customers find the right strain of marijuana that would help them achieve their desired effects. I also answered any questions they had about our products or company.”

8. Tell me about a time when you had to handle an upset or angry patient. How did you handle it?

Trulieve is a medical marijuana dispensary, so it’s likely that you’ll encounter patients who are upset or angry. Employers ask this question to make sure you have experience handling these types of situations and can diffuse them effectively. In your answer, explain how you would approach the situation and what steps you would take to calm the patient down.

Example: “I’ve had to handle an upset or angry patient before at my previous job as a receptionist. One day, I was helping a patient when their child started crying. The parent tried to quiet their child but couldn’t, so they asked if I could hold their place in line while they took care of their child. I told them I would be happy to help out, and then I called another employee over to assist with the rest of the customers in line.

The parent returned within five minutes and apologized for leaving me alone. I explained that it was no problem and that I understood parenting can be difficult sometimes. They thanked me for being understanding and said they appreciated my willingness to help.”

9. Which shift are you available to work?

Trulieve is a 24-hour dispensary, so they need employees who are available to work any shift. They ask this question to make sure you’re flexible enough to work their hours. Before your interview, check out the schedule and find out which shifts are available. If you have no availability on those days, let them know what times you can work.

Example: “I’m able to work all of the evening and night shifts. I prefer working from 6 p.m. to 2 a.m., but I am also open to other shifts if needed.”

10. Are you prepared to work weekends and holidays?

Trulieve is open seven days a week, and the interviewer may want to know if you’re willing to work weekends. This question can also help them determine whether or not you have experience working in retail environments. If you do, explain how your previous experience prepared you for this type of schedule.

Example: “I’ve worked in retail before, so I’m used to working weekends and holidays. In my last position, we were open every day except Sunday, but we often had evening hours on Friday and Saturday nights. I enjoy working with customers, so I don’t mind the extra hours that come with these types of schedules.”

11. Do you have any experience managing employees?

Trulieve is a growing company, and they may want to know if you have experience managing employees. This question can help them determine whether or not you are ready for the responsibility of leading a team. When answering this question, it can be helpful to mention any leadership roles you’ve had in the past.

Example: “I currently manage two other employees at my current job. I also managed a small group of volunteers when I was working with the local youth soccer league. In both cases, I found that delegating tasks helped me get more work done while still allowing others to learn new skills. It’s important to me that everyone feels like they’re part of a team.”

12. Give us an example of a time when you were faced with a stressful situation that demonstrated your coping skills.

Employers ask this question to see how you react under pressure. They want to know that you can handle a high-pressure situation and still perform your job well. In your answer, try to describe the stressful situation and then explain what you did to overcome it.

Example: “When I was working as a budtender at my local dispensary, we were running low on several strains of flower. This happened right before the weekend rush, so there was a lot of demand for our products. I had to call multiple other dispensaries in the area to find out if they had any extra product. It took me two hours to track down enough inventory to restock our shelves.”

13. What can you tell us about Trulieve’s mission statement?

The company’s mission statement is a good way to get an idea of what the company values. It can also be a great opportunity for you to show your knowledge about the company and how it operates. When answering this question, make sure to include the full mission statement in your answer.

Example: “The Trulieve mission statement is ‘to improve lives through cannabis.’ This means that they are dedicated to providing patients with safe access to medical marijuana products. They want to help their patients live happier, healthier lives by offering them high-quality products at affordable prices.”

14. Tell me about a time when you went above and beyond for a customer.

This question is a great way to show your dedication and passion for helping others. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer or client.

Example: “When I worked at my previous job, we had a customer who was looking for a certain strain of cannabis that wasn’t available in our store. I researched other dispensaries in the area and found one that carried the strain they were looking for. I drove over an hour to pick up the strain so that I could deliver it to them later that day. They were very happy with my service and told me how much they appreciated what I did.”

15. Describe how you would help a new employee get acclimated to their role.

The interviewer may ask this question to assess your leadership skills and how you can help others succeed. In your answer, describe a specific process or strategy that you use to introduce new employees to their role and responsibilities.

Example: “When I onboard new team members, I first give them an overview of the company’s mission statement and values. Then, I provide them with a list of all the resources they need to complete their job duties, including training materials, contact information for colleagues and supervisors and any other relevant documents. Finally, I schedule time each week to meet with my new employee one-on-one to answer questions and offer support.”

16. In your opinion, what makes a good leader?

This question can help the interviewer determine your leadership skills and how you would apply them to a management role. Use examples from your past experience that show you have strong leadership qualities, such as communication, problem-solving or decision-making skills.

Example: “A good leader is someone who can motivate their team members while also being approachable. I think it’s important for leaders to be able to listen to others’ ideas and opinions and use those to make decisions. In my last position, I was promoted to manager after working at the dispensary for two years. When I started managing other employees, I realized that I needed to learn more about delegation so I could give my employees more responsibilities and allow them to develop their own leadership skills.”

17. What qualities do you think make someone successful in sales?

This question can help the interviewer determine if you have the qualities they look for in a successful salesperson. Use your answer to highlight any skills or traits that you feel are important and how you use them in your work.

Example: “I think one of the most important qualities is being able to connect with people. I enjoy talking to customers about our products, answering their questions and helping them find what they’re looking for. Another quality I think makes someone successful in sales is having empathy. It’s important to me that I understand my customer’s needs so I can provide them with information and solutions that meet those needs.”

18. Do you have experience handling money and operating a cash register?

Trulieve is a medical marijuana dispensary, so the interviewer may want to know if you have experience handling cash and other financial transactions. If you do, share your previous experience with this type of work. If not, explain that you are willing to learn how to handle money and operate a register.

Example: “I worked as a barista for two years at a coffee shop where I had to make change for customers and count my drawer at the end of each shift. I also worked in retail for five years, so I am familiar with operating a cash register.”

19. Can you tell me about a time when you had to deal with a difficult person or situation?

Employers ask this question to see how you handle conflict. They want to know that you can remain calm and professional when faced with a challenging situation. In your answer, try to highlight your problem-solving skills and ability to diffuse tense situations.

Example: “When I worked at my previous job, we had a customer who was very upset about the wait time for their medication. The patient called multiple times in one day to complain, which made it difficult for us to focus on other patients. I spoke with the patient over the phone and explained our process for handling orders. I also offered to deliver the order early if they were willing to pay an additional fee. The patient agreed, and we delivered the order before the scheduled delivery date.”

20. Do you have any questions for us?

This question is your opportunity to show the interviewer that you have done your research on Trulieve and are interested in working for them. It’s also a chance to learn more about the company, so make sure you ask questions that will help you understand what it’s like to work there.

Example: “I noticed that you offer competitive salaries and benefits. I’m curious how much of an impact this has made on employee retention. Also, I’d love to hear more about the training program you have in place.”