20 TTEC Interview Questions and Answers

When you’re interviewing for a job at TTEC, you can expect to be asked about your customer service skills, your experience with TTEC’s products and services, and your ability to use TTEC’s systems. You may also be asked behavioral interview questions about how you handle difficult customer service situations and how you would resolve conflicts with co-workers.

To help you prepare for your interview, we’ve compiled a list of sample TTEC interview questions and answers.

TTEC Interview Process

The interview process at TTEC is very long and difficult. It can take up to two months to get hired, and the interviews are very challenging. The overall experience is very positive, however, and TTEC is a great place to work.

1. How do you handle a difficult customer on the phone?

This question can help the interviewer determine how you handle stressful situations at work. Use your answer to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “I once had a customer who was upset because they didn’t receive their package on time. I listened carefully to what they were saying, asked them questions to clarify the situation and apologized for any inconvenience. After learning more about the issue, I discovered that the customer hadn’t paid for shipping. I explained this to the customer and offered to resend the package or refund their money. The customer chose to have us reship the package.”

2. What is your experience with handling money?

This question is a good way to assess your financial management skills. It can also help the interviewer determine if you have experience with handling money in a budgeting or accounting capacity. When answering this question, it can be helpful to mention any specific software or programs you’ve used for managing budgets and tracking expenses.

Example: “In my last role as an accountant, I was responsible for creating monthly reports that tracked our company’s revenue and expenses. I used several different software programs to create these reports, including Microsoft Excel and QuickBooks. These tools helped me understand how to manage money effectively and efficiently.”

3. Describe a time when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to go the extra mile for customers. When answering this question, it can be helpful to mention how you helped solve a problem or challenge for a customer.

Example: “When I worked at my previous job, we had a client who was having trouble with their website. They were frustrated because they couldn’t find us online. I stayed late one night to help them create a social media account so that they could connect with us there. The next day, they posted about our company on Facebook, which led to more business.”

4. Do you have any previous call center experience?

This question is a great way for the interviewer to learn more about your previous experience and how it relates to this role. If you have call center experience, share what you learned from that job and how it can help you succeed in this position.

Example: “I worked as a customer service representative at my local bank for two years before applying for this position. In that role, I learned how important it was to be friendly and helpful while also remaining professional. This helped me develop strong communication skills and taught me how to resolve issues quickly and efficiently.”

5. Would you be comfortable working in a loud environment where you are on the phones all day?

The interviewer may ask this question to see if you are comfortable with the environment of their company. If they work in a loud environment, such as an office where employees are on the phone all day, they want to know that you can handle it and won’t be distracted by other people’s conversations. In your answer, explain how you would manage working in a noisy environment.

Example: “I am used to working in a loud environment because I worked at a call center for three years. While I was on the phones, there were many other agents talking around me, but I still managed to provide excellent customer service. I learned how to focus on my calls while blocking out background noise.”

6. What is your biggest strength? Weakness?

This question is a common one in interviews. It allows you to highlight your strengths and weaknesses, which can help the interviewer get to know you better. When answering this question, it’s important to be honest about both your strengths and weaknesses.

Example: “My biggest strength is my ability to work well under pressure. I’ve had many projects where I was given a deadline that seemed impossible to meet, but I always managed to complete them on time or early. My weakness is that sometimes I am too hard on myself when things don’t go as planned. I have learned to take a step back and evaluate what went wrong so I can learn from my mistakes.”

7. How would you describe yourself as a team leader?

This question can help the interviewer get a better sense of your leadership skills and how you would fit into their organization. When answering this question, it can be helpful to highlight some of your most important qualities as a leader.

Example: “I believe that being a good team leader means first and foremost listening to my team members. I think it’s important for leaders to understand what their employees need in order to do their best work. In my last role, I noticed that one of my teammates was having trouble with a project they were working on. I asked them if there was anything I could do to help, and they told me they needed more time to complete the project. I gave them an extra day off from work so they could focus on the project without feeling rushed.”

8. How would you deal with an employee that was not performing up to company standards?

This question is a great way to assess an applicant’s leadership skills. It also allows you to see how they would handle conflict with their team members. When answering this question, it can be helpful to provide specific examples of how you’ve handled similar situations in the past.

Example: “In my previous role as a manager, I had an employee that was consistently late to work and often missed important deadlines. At first, I tried to give them more time to adjust to the position and responsibilities. However, after several weeks, I realized that they were not going to improve on their own. So, I scheduled a meeting with them to discuss their performance. During our meeting, I explained what improvements we needed from them and gave them a deadline for when I expected those changes to take place.”

9. Have you ever worked from home before?

This question is a great way to learn more about the candidate’s experience with working from home. If you are interviewing someone who has never worked from home before, it can be helpful to explain how TTEC works and what they can expect.

Example: “Yes, I have worked from home in my previous role as an accountant. At TTEC, we offer employees the opportunity to work from home one day per week. This gives them the chance to get out of the office for a bit while still being able to complete their work. It also helps us reduce our carbon footprint by reducing the number of people commuting into the office.”

10. Why did you leave your last position?

This question can be tricky because you want to show that you are motivated and driven, but also honest. You should answer honestly about why you left your last position, but try to focus on the positive aspects of your previous job. Try to include a specific example of something you learned from your previous employer or how it helped you in your current career.

Example: “I left my last position because I wanted to work for a company with more opportunities for advancement. My previous employer was great, but I felt like I had plateaued there. I am excited to join TTEC because I feel like this is an organization where I can really grow as a professional.”

11. Tell me about a time when you had to make a difficult decision without consulting your manager.

This question can help the interviewer understand how you make decisions independently and how you use your critical thinking skills. Use examples from your previous experience to highlight your problem-solving skills, ability to think critically and decision-making capabilities.

Example: “In my last role as a customer service representative, I had to handle several calls at once. One call was about an issue with shipping, another was about a damaged product and one more was about a missing order. I knew that I couldn’t solve all three issues in one call, so I prioritized the most urgent call first. After resolving the urgent matter, I moved on to the next two calls. By handling each call individually, I was able to resolve all three issues without having to consult my manager.”

12. If hired, how would you approach being a member service representative?

This question is an opportunity to show the interviewer that you understand what it means to be a member service representative. You can answer this question by describing your approach and how it would benefit the company.

Example: “I believe that being a member service representative requires patience, empathy and problem-solving skills. I am always willing to help others, so I think I would enjoy this role because I could use my communication skills to solve problems for members. I also have experience with customer service, so I know I can handle challenging situations.”

13. How well do you work under pressure?

This question is a great way to assess your ability to work under pressure and still meet deadlines. Employers ask this question because they want to know that you can handle the stress of working in an office environment. In your answer, try to explain how you manage stress and stay productive when faced with tight deadlines.

Example: “I am able to work well under pressure because I have developed my time management skills over the years. When I first started as a receptionist, I would often miss deadlines or take too long to complete tasks. Now, I understand how important it is to prioritize my tasks and focus on one thing at a time. This has helped me become more efficient and avoid missing deadlines.”

14. Can you tell me more about your insurance sales experience?

This question is a great way for the interviewer to learn more about your experience and how it relates to this position. Use examples from your previous job or any other sales positions you’ve held in the past.

Example: “I started my career as an insurance agent, where I worked with clients of all ages and backgrounds. My favorite part of that job was helping people find affordable coverage options that fit their needs. In my last role, I helped customers understand different types of life insurance policies and assisted them with finding the right policy for their family.”

15. Which shift are you available to work?

Employers may ask this question to make sure you are available for the hours they need. They might also want to know if you have any scheduling preferences or limitations. When answering this question, be honest about your availability and try to show that you can work a variety of shifts. If you have specific preferences, explain why.

Example: “I am available to work all three shifts. I prefer working the evening shift because it gives me time in the morning to get my kids ready for school. However, I am flexible and would be willing to switch to whatever is best for the team.”

16. What is your experience with claims processing?

This question can help the interviewer determine your experience with a specific aspect of TTEC. When answering, it can be helpful to mention any unique or challenging aspects you’ve encountered in claims processing and how you overcame them.

Example: “In my last position as an underwriter, I was responsible for reviewing insurance claims and determining whether they were valid or invalid. If I determined that a claim was valid, I would then assign it to one of our adjusters who would review the claim and make sure all necessary information was included before sending it to the policyholder. In this role, I learned how important it is to thoroughly check each claim for accuracy and completeness.”

17. We want our claims representatives to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is an opportunity to show the interviewer that you can work independently and are comfortable with it. You should answer this question by explaining your experience working independently, emphasizing how you were able to complete tasks without much supervision.

Example: “I have worked as a claims representative for five years now, and I’ve always been responsible for my own work. My manager has always trusted me to do my job well, so I haven’t had any issues with needing more guidance or support from them. In fact, I think I’m quite good at managing my time and prioritizing my work, which helps me get everything done on time.”

18. Provide an example of how you were successful at selling something.

This question is a great way to show your potential employer how you can sell their products or services. When answering this question, it’s important to provide an example that shows the skills and abilities you have that will help you succeed in this role.

Example: “In my previous position as a sales associate at a clothing store, I was tasked with selling more of our fall line of jackets. I started by researching what colors were popular for fall and which styles would be most appealing to customers. Then, I used those findings to create a marketing plan that included social media ads and discounts on certain styles. The result was a 30% increase in sales from last year.”

19. What is your experience with managing various projects at once?

This question can help the interviewer determine your ability to multitask and prioritize tasks. Use examples from previous experience to highlight your organizational skills, time management abilities and attention to detail.

Example: “In my last role as a project manager, I managed multiple projects at once while also overseeing the work of other team members. One of my favorite aspects of this position was being able to delegate tasks to others based on their strengths and interests. This helped me manage many projects at once because it allowed me to focus on the most important elements of each project while still ensuring that all of my team members were performing well.”

20. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can allow you to demonstrate your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to provide a specific example of a time when you had to solve a complex problem that required critical thinking.

Example: “In my previous role as an IT specialist, I was tasked with helping the company’s marketing team create a new website. The project manager wanted the site to have a lot of features, but we were also on a tight deadline. I met with the marketing team to discuss what they needed for the site and helped them prioritize their requests based on which ones would help them most. Then, I worked with the development team to create a timeline so we could meet our deadline while still creating a functional website.”