25 UBER Driver Interview Questions and Answers

Do you have a car? Are you available to work nights and weekends? If you answered yes to both of those questions, you’re a prime candidate to become an Uber driver. Uber is a transportation network company (TNC) that connects drivers with passengers who need a ride.

Since Uber launched in 2009, it has expanded its reach to over 600 cities in 78 countries. And as the company grows, it continues to increase the number of driver-partners it hires. If you’re looking for a job that allows you to set your own hours and work as much or as little as you want, becoming an Uber driver-partner may be the perfect opportunity for you.

In this article, we’ll provide you with some tips on how to answer the most common Uber driver interview questions. We’ll also give you a few examples of questions that you may be asked during your interview.

1. Are you comfortable driving in the evenings and on weekends?

UBER drivers are often required to work evenings and weekends. This question helps the interviewer determine if you’re comfortable with this schedule. If you have a busy schedule, be honest about your availability during these times.

Example: “Absolutely! I have been an UBER Driver for the past five years and am very comfortable driving in the evenings and on weekends. I understand that these times can be busy, so I make sure to stay alert and aware of my surroundings at all times. I also ensure that my vehicle is always well-maintained and ready to go when needed. Furthermore, I take pride in providing excellent customer service and making sure each ride goes smoothly. I’m confident that I would be a great addition to your team and look forward to hearing more about this opportunity.”

2. What are some of the best practices you have for maintaining your vehicle?

UBER drivers are responsible for maintaining their vehicles, and the company wants to make sure you have the skills necessary to do so. This question is your chance to show that you know how to keep a vehicle in good condition. Think about what you’ve done in the past to maintain your car. Consider including some of the specific things you did to ensure it was safe to drive.

Example: “Maintaining my vehicle is an important part of being a successful UBER driver. I take great pride in keeping my car clean, safe, and reliable for my passengers. To ensure that my car is always up to the highest standards, I have several best practices that I follow.

Firstly, I make sure to keep up with regular maintenance such as oil changes, tire rotations, and fluid checks. This helps me stay on top of any potential issues before they become bigger problems. Secondly, I keep my car clean inside and out by vacuuming regularly and washing it every few weeks. Finally, I make sure to check all safety features like brakes and lights before each ride to ensure that my passengers are safe while riding with me.”

3. How would you handle a situation where you felt unsafe while driving?

UBER drivers are often in unfamiliar areas, and they may encounter situations that make them feel unsafe. Employers ask this question to make sure you have the skills necessary to stay safe while driving for their company. In your answer, explain how you would handle a situation where you felt unsafe. Explain what steps you would take to ensure your own safety.

Example: “Safety is my top priority as an Uber driver. If I ever feel unsafe while driving, the first thing I would do is to assess the situation and determine if it’s safe enough for me to continue. If not, I would immediately pull over in a well-lit area or call 911 if necessary.

I also make sure to always keep my doors locked and windows rolled up when I’m driving. This helps to ensure that no one can enter my vehicle without my permission. In addition, I never pick up passengers who appear to be under the influence of drugs or alcohol. Finally, I always follow the rules of the road and stay alert at all times so that I can react quickly to any potential danger.”

4. What is your process for handling customer complaints?

UBER drivers often interact with customers, and the company wants to ensure you have a process for handling customer complaints. This question can help interviewers understand how you handle challenging situations and whether or not you’ve had experience in this area before. In your answer, explain what steps you would take to resolve the issue and apologize if necessary.

Example: “My process for handling customer complaints starts with active listening. I make sure to listen carefully and understand the issue before responding. Once I have a clear understanding of the complaint, I take ownership of the situation and apologize for any inconvenience caused. Then, I work to find a solution that is satisfactory to both parties. I strive to provide excellent customer service by being patient, courteous, and professional in all interactions.

I also keep records of customer feedback and use it to improve my services. This helps me identify areas where I can better serve customers and ensure they are satisfied with their experience. Finally, I follow up with customers after resolving an issue to confirm that their needs were met.”

5. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can be an asset to their company by providing excellent customer service. When answering this question, it’s important to highlight a specific situation and provide details about what you did.

Example: “I recently had a customer who was running late for an important meeting. She asked me to take her the fastest route possible, and I did my best to accommodate her request. I took back roads that were less congested than the main highways, and I even made sure to check traffic updates on my phone so that I could avoid any delays. When we arrived at her destination, she thanked me profusely for getting her there in time and said she would be sure to recommend me to her friends. It felt great to know that I had gone above and beyond to help someone out, and it reinforced why I love being an UBER driver.”

6. If a passenger requested a specific type of music, how would you respond if you didn’t know how to use their in-car entertainment system?

This question is designed to assess your customer service skills and ability to adapt. Your answer should show that you are willing to learn new things, but also that you can be flexible with the passenger’s needs.

Example: “If a passenger requested a specific type of music, I would first ask them if they had any preferences for how to listen to it. If they wanted to use the in-car entertainment system, I would explain that I am not familiar with the system and offer to help them set it up. I would be sure to take my time and pay attention to their instructions so that I can learn how to use the system. Once the system is set up, I would be able to provide the passenger with the music they requested.

I understand that providing an enjoyable experience for passengers is important in this role, so I would make sure to do whatever I could to ensure the passenger’s satisfaction. I also believe that communication is key when it comes to customer service, so I would keep the passenger informed throughout the process.”

7. What would you do if you saw a car accident while on a Uber ride?

This question is a great way to test your problem-solving skills and how you would react in an emergency situation. When answering this question, it’s important to show that you’re willing to help others and will act quickly if needed.

Example: “If I saw a car accident while on an Uber ride, my first priority would be to ensure the safety of all involved. I would pull over and check if anyone was injured or needed help. If there were any injuries, I would call 911 immediately and provide as much information as possible about the incident. I would also offer assistance in any way that I could until emergency services arrived.

Once everyone was safe, I would contact Uber support to inform them of the situation. I understand the importance of providing accurate information to both passengers and Uber support so I would take pictures of the scene and document any details that may be important for insurance claims or other legal matters.”

8. How well do you know the streets and roads of your city or town?

This question is a good way to test your knowledge of the area you live in and how familiar you are with its streets, roads and highways. It can also show an interviewer that you’re willing to learn new routes if necessary. When answering this question, it’s important to be honest about your level of experience driving in your city or town. You may want to include some information on any additional training you’ve had for UBER driver requirements.

Example: “I have been driving in my city for over 10 years and I know the streets and roads like the back of my hand. I am familiar with all the major highways, as well as the smaller side streets and residential areas. I also stay up to date on any changes or construction that may affect routes. This allows me to provide efficient service while minimizing delays.

In addition, I use GPS navigation systems to ensure accuracy when navigating unfamiliar areas. My knowledge of the area combined with my ability to quickly adapt to changing conditions makes me an ideal candidate for this position.”

9. Do you have a valid driver’s license and car insurance?

UBER requires all of its drivers to have a valid driver’s license and car insurance. This is because the company does not provide any type of insurance for its drivers. The hiring manager will want to make sure that you meet this requirement before they hire you. In your answer, let them know that you do have both of these things.

Example: “Yes, I do have a valid driver’s license and car insurance. I understand the importance of having both in order to be an effective UBER Driver. My license is up-to-date and my car insurance meets all state requirements.

I also take pride in keeping my vehicle clean and well maintained so that it provides a safe and comfortable ride for my passengers. I am very familiar with the local roads and traffic patterns, which helps me provide efficient service. Furthermore, I always strive to provide excellent customer service by being courteous and friendly to my passengers.”

10. When is the best time to start a ride to ensure the shortest wait time?

This question is a great way to test your knowledge of the UBER app and how it works. It also shows that you are familiar with the best practices for driving on the platform. When answering this question, make sure to highlight specific features of the app that help you determine when to start a ride.

Example: “The best time to start a ride is when the demand for rides is low. This means that there will be fewer drivers on the road, so wait times should be shorter. I have experience driving for UBER and understand how to identify these periods of low demand. For example, during rush hour or in areas with high tourist traffic, there are typically more riders than drivers available. By avoiding these peak times, I can ensure my passengers get the shortest wait time possible.

In addition, I am familiar with the local area and know which routes tend to have less traffic at certain times of day. This allows me to plan ahead and take the most efficient route to pick up my passengers quickly. Finally, I always make sure to check the app before starting a ride to see if there are any surge prices in effect. If so, I adjust my route accordingly to avoid those areas and keep wait times as short as possible.”

11. We want to make it easy for first-time Uber riders to become a repeat customer. What would you do to make a first-time rider feel comfortable enough to request another ride?

This question is a great way to show your customer service skills and ability to make customers feel comfortable. Your answer should include an example of how you helped a first-time rider become a repeat customer.

Example: “I believe that making a first-time rider feel comfortable enough to request another ride begins with providing excellent customer service. I would strive to make sure the rider feels safe and secure throughout their journey, by being courteous and professional in my interactions with them. I would also ensure that they are aware of all the features available to them during their ride, such as the ability to rate their driver or view their route on the app.

In addition, I would take the time to answer any questions the rider may have about UBER, such as how to use the app, what types of payment options are accepted, or even simply where to find the best restaurants nearby. Finally, I would be sure to thank the rider for choosing me as their driver and let them know that I am always available if they need assistance in the future. By taking these steps, I am confident that riders will feel more comfortable requesting another ride from me in the future.”

12. Describe your process for getting your first Uber ride.

This question is a great way to see how well you understand the Uber app and its features. It also allows the interviewer to assess your communication skills, as you will likely need to explain your process to your passengers.

Example: “My process for getting my first Uber ride starts with making sure I have all the necessary documents and certifications to be an Uber driver. This includes a valid driver’s license, proof of insurance, and any other required documents. Once I have these in order, I make sure my car is up to date on maintenance and that it meets all safety requirements.

Next, I download the Uber app and create an account. After completing the registration process, I wait for Uber to approve my application. Once approved, I’m ready to start driving! I use the app to search for nearby requests and accept them when they come in. Finally, I pick up passengers at their requested location and take them to their destination safely and efficiently.”

13. What makes you a good fit for Uber?

This question is a great way for the interviewer to learn more about your background and how it relates to working as an Uber driver. When preparing for this question, think about what you enjoy most about driving for Uber. Consider sharing personal experiences that highlight why you are passionate about being an Uber driver.

Example: “I believe I am a great fit for Uber because of my extensive experience as an Uber driver. I have been driving with Uber for over three years, and during that time I have developed the skills necessary to be successful in this role. My customer service skills are top-notch; I always strive to make sure each passenger has a pleasant ride from start to finish. Furthermore, I am very familiar with the local area and can provide helpful tips and advice to passengers on where to go and what to do while they’re here. Finally, I take safety seriously and always follow all traffic laws and regulations.”

14. Which ridesharing apps do you have experience using?

This question can help the interviewer determine if you have experience with UBER’s app. It also helps them understand your level of expertise in ridesharing apps and how familiar you are with the industry as a whole. You should answer this question by naming the specific apps you’ve used, but it can be beneficial to mention that you’re open to learning new ones.

Example: “I have extensive experience using ridesharing apps, including Uber. I have been an Uber driver for the past two years and am very familiar with their app and services. In addition to Uber, I also have experience using other popular ridesharing apps such as Lyft, Curb, and Via. I understand how each of these platforms work and can easily switch between them depending on the customer’s needs.”

15. What do you think is the most important aspect of being a great Uber driver?

This question is a great way to see how much you know about the job and what skills you have that make you qualified. When answering this question, it can be helpful to think of specific examples of times when you were successful at being an Uber driver.

Example: “The most important aspect of being a great Uber driver is providing excellent customer service. As an Uber driver, I understand that my passengers are relying on me to get them safely and efficiently from point A to point B. Therefore, it’s essential for me to be courteous, friendly, and professional at all times.

I also believe that having a good knowledge of the local area is key to being a successful Uber driver. Knowing the best routes to take, where to avoid traffic jams, and how to navigate around town can make all the difference in getting customers to their destination quickly and stress-free.

In addition, I think it’s important to stay up to date with the latest technology and safety features offered by Uber. This includes understanding how to use the app, knowing how to accept payments, and making sure the car is well maintained and clean at all times. All these things will help ensure that my passengers have a safe and enjoyable ride.”

16. How often do you drive on Uber?

This question can help the interviewer understand your availability and how often you drive. If you’re already an active driver, let them know when you usually work. If you’re not yet a driver but are interested in becoming one, explain why you would be available to drive on Uber.

Example: “I have been driving with Uber for the past three years and I drive on a regular basis. On average, I drive around 20 hours per week. During peak times, such as weekends or holidays, I can increase my hours to up to 40 hours per week.

I take great pride in providing excellent customer service while driving for Uber. I always make sure that my passengers are comfortable and arrive at their destination safely. I also keep my car clean and well-maintained so that my passengers feel safe and secure during their ride.”

17. There is a surge in demand for rides right now. Do you still want to pick this ride?

This question is a test of your commitment to the job. It’s important that you are willing to work during peak hours and accept any surge pricing. You should answer this question honestly, but also show that you’re committed to providing excellent service even when it’s busy.

Example: “Yes, I would still pick up this ride. As an experienced Uber driver, I understand that there are times when demand is high and the surge in price reflects that. However, I also know that it’s important to provide a reliable service for customers during these times of increased demand. That means being willing to take on rides even if they come with a higher fare.

I’m comfortable with taking on rides during peak hours because I have experience managing busy schedules. I’m organized and efficient, so I can make sure my passengers get where they need to go quickly and safely. Plus, I’m always looking for ways to improve my customer service skills and ensure that each passenger has a positive experience.”

18. How do you handle long trips?

UBER drivers often have to drive long distances. The interviewer wants to know how you handle this physically and mentally. You can talk about your experience with driving long distances, or you can discuss a time when you had to drive for an extended period of time.

Example: “Long trips are something I’m very comfortable with. As an experienced Uber driver, I understand the importance of providing a safe and enjoyable ride for my passengers. To ensure this, I always make sure to plan ahead when it comes to long trips. Before starting out on a journey, I take into consideration the route, traffic conditions, and any potential detours that may be necessary. This helps me to provide a smooth and efficient ride for my customers.

I also pay close attention to my vehicle’s performance throughout the trip. I check tire pressure, oil levels, and other important aspects of the car before setting off. During the drive, I continuously monitor these factors to ensure that everything is running smoothly. Finally, I always carry a few essential items such as water, snacks, and a first-aid kit in case of emergencies. These measures help me to provide a reliable and stress-free experience for my passengers.”

19. What strategies have you used to increase your ratings from customers?

This question can help the interviewer determine how you interact with customers and your ability to provide a positive experience for them. You can answer this question by describing strategies that have helped you improve customer satisfaction in the past, such as being friendly or helpful.

Example: “I understand that customer ratings are an important factor in being a successful Uber driver. To ensure my customers have the best experience possible, I employ several strategies to increase their satisfaction and ratings.

Firstly, I make sure to always be punctual. I plan my trips ahead of time so that I can arrive at pick-up locations on time or even early if necessary. This helps to set the tone for a pleasant ride.

Secondly, I am friendly and courteous with all of my passengers. I greet them when they enter the car and ask how their day is going. I also take the time to answer any questions they may have about the city or local attractions.

Lastly, I keep my car clean and tidy. I vacuum regularly and make sure there’s no trash left behind after each trip. This ensures that my passengers feel comfortable during their ride.”

20. Do you prefer to drive during certain times of day or in certain areas?

This question can help the interviewer determine if you are a good fit for their company. They want to know that you will be able to drive during peak hours and in areas where there is high demand for rides. Your answer should show that you are flexible and willing to work at any time of day or in any area.

Example: “I enjoy driving during all times of day, but I understand that certain areas and times can be busier than others. For example, I prefer to drive in the mornings when people are commuting to work or school, as this is typically a busy time for rideshare services. I also like to drive in more populated areas, such as downtown districts, since there tends to be more demand for rides.”

21. In what ways do you interact with passengers before and after their rides?

This question can help the interviewer understand how you interact with customers and whether your communication skills are strong. Use examples from previous jobs to highlight your customer service skills, interpersonal skills and ability to communicate effectively.

Example: “I believe that providing a great customer experience is one of the most important aspects of being an Uber driver. Before each ride, I always greet my passengers with a friendly smile and introduce myself. This helps to create a positive atmosphere for the journey ahead. After their rides, I thank them for choosing me as their driver and ask if there was anything else I could have done to make their trip more enjoyable.

I also take the time to answer any questions they may have about the area or local attractions. If they need help finding something during their stay, I am more than happy to provide directions or recommendations. Finally, I always ensure that my passengers are safely dropped off at their destination before ending the ride.”

22. Describe a time when you encountered an unexpected problem during a ride.

This question can help the interviewer assess your problem-solving skills and ability to stay calm under pressure. Your answer should include a specific example, what you did to resolve it and how you kept your passengers safe during the ride.

Example: “I recently encountered an unexpected problem during a ride when I was driving for UBER. My customer had requested to be taken to the airport, but upon arriving at the destination, they realized that they had forgotten their passport and needed to turn around and go back home.

I quickly assessed the situation and offered to take them back home so they could get their passport, while also ensuring that they would still make it to the airport in time for their flight. I then contacted my dispatch team to let them know what was happening and asked if they could help me find another driver who could pick up the customer from their house and take them to the airport. Fortunately, they were able to locate another driver who was available and willing to do this.”

23. What safety measures do you take for yourself and passengers while driving?

UBER drivers are responsible for the safety of their passengers. The company wants to ensure that you have a safe driving record and can provide your passengers with a comfortable ride. When answering this question, explain what steps you take to keep yourself and others safe while on the road.

Example: “Safety is my top priority when driving for UBER. I always make sure to check the vehicle before each ride and ensure that all safety features are working properly. I also keep a first aid kit in the car at all times, just in case of any emergencies.

I take extra precautions while driving by following traffic laws and staying alert on the road. I never use my phone or other distractions while driving, as this can be dangerous for both myself and my passengers. I also always double-check routes beforehand so that I am familiar with them and can get my passengers to their destination safely and efficiently.

Lastly, I always treat my passengers with respect and courtesy. I greet them warmly and ask if they need help with anything during the ride. I also provide clear communication throughout the journey, letting them know when we have arrived at our destination.”

24. Tell me about a difficult customer experience you had as an Uber driver, and how did you handle it?

This question can help the interviewer determine how you handle difficult situations and whether you have any experience with customer service. Use your answer to highlight your problem-solving skills, ability to remain calm under pressure and interpersonal skills.

Example: “I had a difficult customer experience recently as an Uber driver. The customer was very demanding and wanted to be taken to their destination in the shortest amount of time possible, which wasn’t always feasible due to traffic or other factors.

In order to handle this situation, I remained calm and professional throughout the ride. I explained to them that while I would do my best to get them to their destination quickly, it may not always be possible due to external factors. I also offered alternative routes if they were open to it, and tried to keep conversation light and friendly.”

25. Explain the steps you take to ensure passenger satisfaction on each trip.

UBER drivers are responsible for ensuring their passengers have a positive experience. The hiring manager may ask this question to see if you understand the importance of customer service and how it relates to UBER’s mission. In your answer, explain what steps you take to ensure each passenger has an enjoyable trip.

Example: “I understand that providing excellent customer service is one of the most important aspects of being an Uber driver. To ensure passenger satisfaction on each trip, I take a few steps.

Firstly, I always make sure to arrive at the pickup location ahead of time so that my passengers don’t have to wait for me. Secondly, I greet my passengers with a friendly smile and ask them if they would like any help loading their luggage into the car. Thirdly, during the ride, I keep conversation light and pleasant while also respecting my passengers’ need for privacy. Finally, I always thank my passengers for choosing me as their driver and wish them well before dropping them off at their destination.

By taking these steps, I am able to provide a comfortable and enjoyable experience for my passengers. My goal is to ensure that every passenger has a positive experience when riding with me.”