20 UniFirst Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at UniFirst.

When it comes to interviewing for a job at UniFirst, you can expect to be asked some company-specific questions. This is your chance to show that you’ve done your research and that you’re truly interested in working for the company.

To help you prepare, we’ve compiled a list of sample questions and answers that you can use to practice for your interview.

UniFirst Interview Process

The interview process at UniFirst can vary depending on the position you are applying for. However, most positions will require at least one in-person interview. The length of the hiring process also varies, but it typically takes about two weeks to complete.

Overall, the interview process is relatively straightforward. However, some applicants have found the interviews to be challenging. This is likely due to the fact that UniFirst is looking for candidates who are a good fit for their company culture. Therefore, it is important to be prepared to answer questions about your work style and how you would handle various situations.

Overall, the interview experience at UniFirst is generally positive. Applicants report feeling respected and valued during the process. Additionally, the interviewers are typically friendly and professional.

1. Describe your sales experience.

This question is a great way to learn about your potential employer’s expectations for the position. It also allows you to show how you can apply your skills and experience to this role. When answering, think of a time when you exceeded sales goals or helped increase revenue in some way.

Example: “In my last position as an assistant manager at a local shoe store, I was tasked with increasing online sales by 10%. After researching our customer base, I found that many customers were hesitant to purchase shoes without trying them on first. So, I created a program where we offered free shipping if the shopper returned the shoes within 30 days. This resulted in a 20% increase in online sales.”

2. How would you describe yourself in one word?

This question is a great way to learn more about the applicant’s personality. It can also help you determine if they are a good fit for your team. When answering this question, it can be helpful to think of a word that describes your values and work ethic.

Example: “I would describe myself as driven. I am always looking for ways to improve my performance at work and in life. I have always been someone who strives to do their best and achieve their goals.”

3. What do you know about UniFirst?

This question is a great way for the interviewer to see how much you know about their company. It’s important to show that you’ve done your research and are familiar with the company’s products, services and overall mission.

Example: “I have used UniFirst products in my current position for over five years now. I love the durability of their uniforms and appreciate the fact that they’re made from recycled materials. I also like that they offer free uniform exchanges if there’s ever an issue with one of our uniforms. The customer service representatives are always helpful when we call with questions or concerns.”

4. Do you have any experience working with the public?

This question is a great way for employers to learn more about your customer service skills. If you have experience working with the public, describe what that job entailed and how it helped you develop those skills. If you don’t have any experience working with the public, you can talk about other ways you’ve interacted with customers in the past.

Example: “I worked as a cashier at my local grocery store throughout high school. I learned how to interact with all different types of people while balancing multiple transactions at once. This experience taught me how to remain calm under pressure and gave me valuable communication skills.”

5. Why did you decide to pursue a career in sales?

This question can help the interviewer get to know you better and understand your motivations for working in a sales role. Use this opportunity to share what inspired you to pursue a career in sales, how it has helped you develop as a professional and any skills or knowledge that have contributed to your success.

Example: “I decided to pursue a career in sales because I wanted to be able to make an impact on my organization’s bottom line while also helping customers find solutions to their problems. Throughout my career, I’ve learned how to use my communication skills and problem-solving abilities to exceed sales goals and provide excellent customer service.”

6. How would you handle an irate customer on the phone?

This question is a great way to test your customer service skills. It’s important for employees at UniFirst to be able to handle customers with care and respect, even when they’re upset. When answering this question, it can be helpful to give an example of how you handled a similar situation in the past.

Example: “I would first try to calm them down by listening to their concerns and asking questions to understand what was upsetting them. I would then apologize for any inconvenience caused and offer to help resolve the issue as quickly as possible. If the customer still seemed upset after that, I would ask if there was anything else I could do to make things right.”

7. Tell me about a time where you had to go above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention how you helped the customer and what their reaction was.

Example: “When I worked at my previous job, we had a customer who ordered custom uniforms for his entire team. He placed the order late in the season, so he didn’t have time to return them if they were wrong. We made sure to triple-check all of the measurements before making the uniforms, but when they arrived, one of the jerseys was missing a patch. The customer called us right away, and we told him that we would rush out a new jersey immediately. He was very appreciative of our service and said that he would definitely use us again.”

8. Are you comfortable working outdoors?

This question is an opportunity to show your interviewer that you are willing to work in a variety of conditions. You can answer this question by describing the types of weather you enjoy working in and how you prepare for outdoor jobs.

Example: “I am comfortable working outdoors, especially when it’s sunny. I always make sure to wear sunscreen and sunglasses while on the job so I don’t get burned or develop eye damage. I also bring plenty of water with me to stay hydrated throughout the day. When it rains, I make sure my shoes are waterproof and keep my tools inside until I need them.”

9. If hired, what will be your approach to meeting sales goals?

This question can help the interviewer determine how you plan to contribute to the company’s success. Your answer should include a few strategies that you use to meet or exceed goals in your previous positions.

Example: “I believe that setting realistic sales goals is an important part of achieving success. In my last position, I worked with my manager to set monthly and quarterly goals for myself and my team members. We also created weekly action plans to ensure we were meeting our daily objectives. This helped us stay focused on reaching our goals while still allowing us to adjust as needed.”

10. What is your availability?

Employers ask this question to make sure you can work the hours they need. They also want to know if you have any conflicts with their current employees. When answering, be honest about your availability and try to find a time that works for both parties. If there are no times that fit, offer multiple options or explain why you cannot work certain hours.

Example: “I am available from 8 a.m. to 5 p.m. Monday through Friday. I do not have any conflicts with anyone at UniFirst, but I would prefer to work during normal business hours. My schedule is flexible, so I can work overtime when needed.”

11. What motivates you to work hard?

This question can help the interviewer get to know you as a person. They want to see if your values align with those of UniFirst and how they might fit into their company culture. Your answer should show that you are motivated by more than just money, but also by helping others or making progress toward goals.

Example: “I am motivated by my desire to be successful in whatever I do. I have always been someone who strives for excellence, so when I started working at my current job, I set some personal goals for myself. For example, I wanted to increase sales by 10% each month, which I was able to achieve. Now, I’m looking for new ways to improve my performance.”

12. Can you tell me about a time when you had to deal with difficult customers?

This question can help the interviewer understand how you handle challenging situations. Use examples from your previous experience to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “In my last position, I had a customer who was upset because they didn’t receive their order on time. They were very aggressive in their tone, but I remained calm and explained that we would be happy to reship the order at no cost. The customer agreed, and I shipped out the order the next day. In this situation, it was important for me to remain calm so I could diffuse the situation and ensure the customer was satisfied with our service.”

13. Have you ever worked in a fast-paced environment before?

This question can help the interviewer determine if you are comfortable working in a busy environment. Employers may ask this question to see how well you adapt to high-pressure situations and whether or not you have experience with similar work environments. In your answer, try to explain what helped you adjust to the fast pace of the workplace and highlight any skills that helped you succeed in these types of jobs.

Example: “I’ve worked in several fast-paced environments throughout my career. I find that having strong time management skills helps me stay organized and on task when there is a lot going on around me. When I was working as an assistant manager at a restaurant, I had to balance many tasks at once while also helping other employees complete their tasks. This prepared me for working in a warehouse setting where there is always something to do.”

14. How would you handle it if a customer wanted to return a product but no longer had their receipt?

This question can help the interviewer understand how you handle customer service issues. It also helps them determine whether or not you would be able to adhere to company policies regarding returns and exchanges. In your answer, explain what steps you would take to ensure that the customer is satisfied with their experience.

Example: “If a customer wanted to return a product but no longer had their receipt, I would first try my best to find the order number in our system. If I was unable to locate it, I would ask the customer for as much information about the purchase as possible so I could look up the order manually. If I still couldn’t find the order, I would offer the customer a store credit equal to the price of the item.”

15. We want our employees to be able to work independently as well as part of a team. Do you think you are a good fit for this type of environment?

This question is an opportunity to show the interviewer that you understand what it’s like to work for UniFirst and how your personality fits in with their company culture.

Example: “I think I would be a great fit for this type of environment because I am used to working independently, but I also enjoy collaborating with others on projects. In my last position, I worked as part of a team to complete our goals, so I know I can adapt to different situations. I’m excited about the prospect of joining a new team where we all have the same goal of providing excellent customer service.”

16. What qualities do you think make someone successful in sales?

This question can help the interviewer determine if you have the skills and abilities they’re looking for in a successful salesperson. Use your answer to highlight your communication, problem-solving and teamwork skills.

Example: “I think that someone who is successful in sales needs to be able to communicate effectively with others. They need to be able to listen to their customers’ needs and explain how our products can meet those needs. I also think it’s important to be empathetic when selling because you may encounter customers who are skeptical about what you’re offering. Finally, I think it’s essential to be a team player. You’ll often work with other members of the sales team, so it’s important to be willing to collaborate.”

17. What would you do if you noticed that some of the products you were delivering were damaged?

This question can help the interviewer determine how you handle customer complaints and whether you have any special skills or training that might be useful to UniFirst. If you have experience handling similar situations, describe what you did in your previous role. If this is your first time dealing with damaged goods, explain what steps you would take to resolve the issue.

Example: “If I noticed some of the products were damaged, I would immediately contact the client to let them know about the situation. Then, I would call my manager for advice on how to proceed. Depending on the severity of the damage, I may ask the client if they want me to replace the damaged items or refund their money.”

18. At UniFirst we like to foster a positive work culture. Give me an example of how you have made a positive impact on a company’s culture.

A hiring manager may ask this question to learn more about your interpersonal skills and how you can contribute to a team. When answering, it can be helpful to describe a specific situation in which you helped create a positive work environment or improved morale at your previous job.

Example: “At my last job, I noticed that some of the employees were having trouble getting along with one another. So, I organized a company-wide potluck where everyone could get to know each other better. The event was so successful that we ended up doing it every month. It became a great way for us to bond as a team and improve our communication.”

19. Which area of sales do you feel most comfortable with?

This question is a great way to show your interviewer that you have experience in the field and can apply it to this position. If you are applying for a sales role, highlight your skills with customer service or marketing. If you’re applying for an administrative role, focus on your sales support abilities.

Example: “I feel most comfortable working with customers directly. I enjoy learning about their needs and finding solutions that work best for them. In my last position, I was responsible for managing our social media accounts and creating content for our blog. This allowed me to interact with our followers and learn what they liked about our products.”

20. What are your short term and long term goals?

This question is a great way to learn more about the applicant’s career goals. It can also help you determine if they are looking for a long-term position with your company or just a short-term job while they look for something better. When answering this question, it can be helpful to include what steps you plan on taking to achieve these goals and how working at UniFirst can help you reach them.

Example: “My short term goal is to get my degree in business management. I am currently enrolled in classes that will allow me to complete this major by next year. My long term goal is to become an executive manager of a large corporation. To do this, I plan on continuing my education until I have enough experience to apply for managerial positions.”


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