20 Universal Orlando Resort Interview Questions and Answers

Universal Orlando Resort is a theme park resort in Orlando, Florida. It is operated by Universal Parks & Resorts, a division of NBCUniversal, which is owned by Comcast. The resort consists of two theme parks (Universal Studios Florida and Islands of Adventure), a water park (Volcano Bay), a night-time entertainment complex (CityWalk Orlando), and five on-site hotels.

If you’re hoping to land a job at Universal Orlando Resort, you can expect the interview process to be pretty competitive. To give yourself the best chance of being hired, you’ll need to be prepared to answer some tough questions.

In this article, we’ve gathered a list of common Universal Orlando Resort interview questions and answers to help you prepare for your interview.

Universal Orlando Resort Interview Process

The interview process at Universal Orlando Resort can vary depending on the position you are applying for. However, most interviews will involve a phone screening followed by one or more in-person interviews. For some positions, you may also be asked to complete a video interview. The length of the hiring process can vary, but you can generally expect to hear back within a few weeks.

1. What is your experience with customer service?

Universal Orlando Resort is a customer-focused company, so they want to make sure you have experience interacting with customers. Use your answer to highlight the skills and traits that helped you succeed in previous roles.

Example: “I’ve worked as a server at a restaurant for five years now, and I love my job because of the interaction with guests. I enjoy making people happy by providing them with excellent service. In fact, I was recently recognized as employee of the month for my ability to anticipate guests’ needs and provide exceptional service. My communication skills are also quite strong, which helps me interact with all types of people.”

2. Tell me about a time you had to deal with an unhappy customer, how did you handle it?

This question is a great way to see how you handle conflict and can help the interviewer determine if you have the skills necessary to succeed in this role. Use examples from your previous experience where you were able to resolve an issue with a customer or client, even if it was not at work.

Example: “In my last position as a server, I had a regular table that would come in every Friday night for dinner. One week, they came in and one of their favorite appetizers was out of stock. They became very upset and demanded to speak to a manager. I apologized profusely and explained we were out of stock but could offer them something else on the menu. They agreed and left happy.”

3. How would you describe your work ethic?

Employers ask this question to learn more about your work ethic and how you approach your job. They want to know that you are a hard worker who is willing to go the extra mile for the company. When answering, think of an example from your past where you went above and beyond what was expected of you.

Example: “I have always been someone who approaches my work with a positive attitude. I am someone who loves their job and wants to do everything they can to help the company succeed. In my last role as a server at a restaurant, I once had a table of eight people come in right before closing time. The kitchen was already closed, so I offered to make them some appetizers while they waited for their main course. It took me longer than usual, but I wanted to ensure everyone had a great experience.”

4. Why do you want to work at Universal Orlando Resort?

This question can help the interviewer get to know you better and understand why you are a good fit for their organization. When answering this question, it can be helpful to mention something specific about Universal Orlando Resort that interests you or what drew you to apply for this role.

Example: “I have always been interested in working at theme parks because I love interacting with people who are having fun. I think your company is an excellent place to work because of its reputation as one of the best places to work in Florida. I am excited to join such a friendly team where everyone seems to enjoy their job.”

5. Do you have any experience working in the theme park industry?

This question can help the interviewer determine if you have any experience working in a similar environment. If you do, they may ask you to describe your previous job duties and how they relate to the position you’re interviewing for. If you don’t have theme park experience, you can talk about other relevant work experiences that are similar.

Example: “I worked as a cashier at an amusement park when I was in high school. It was a seasonal job, but it helped me learn more about customer service and interacting with people of all ages. The skills I learned there definitely helped me get my first full-time job after graduation.”

6. Are you willing to work weekends and holidays?

Working weekends and holidays is a common requirement for many hospitality positions. Employers ask this question to make sure you are aware of the commitment required by these types of jobs. In your answer, explain that you understand working weekends and holidays is part of the job. Explain that you are willing to do what it takes to get the job done.

Example: “Yes, I am willing to work weekends and holidays. I know that working in the hospitality industry means being available when guests need us. I am committed to providing excellent service no matter what day or time it is. I will always be there for my team members and guests.”

7. What type of environment are you most comfortable working in?

This question is designed to assess your personality and how it fits with the culture of Universal Orlando Resort. Your answer should show that you are a team player who can adapt to different environments.

Example: “I am most comfortable working in an environment where I feel valued, appreciated and respected. In my last role, I was part of a highly collaborative team that worked together to solve problems and achieve goals. We were all very supportive of each other, which made me feel more confident in my work. This led to better results and helped me develop as a professional.”

8. When was the last time that you helped someone achieve their goals?

This question can help the interviewer get a better idea of your leadership skills. Use examples from your previous job or other experiences to show how you helped someone succeed.

Example: “When I first started working at my current company, one of my coworkers was having trouble with their sales numbers. They were always nervous about talking to customers and would often avoid it altogether. I talked to them about ways they could improve their confidence and gave them some tips on how to approach customers more effectively. After a few weeks of practice, they became much more confident in their work and are now one of our top sellers.”

9. Describe your experience with cash handling.

Cash handling is an important part of working in the hospitality industry. Employers ask this question to make sure you have experience with cash management and can handle it responsibly. In your answer, explain how you keep track of money and ensure accurate transactions. Share a story about a time when you had to count large amounts of money or perform other cash-handling tasks.

Example: “In my previous role as a server at a restaurant, I was responsible for counting out tips at the end of each shift. I used a calculator to add up all the tips from credit card receipts and then counted out the change due to servers and bartenders. It’s important to be accurate when performing these tasks because mistakes could lead to financial loss. I always double-checked my math before handing over the money.”

10. Have you worked in a fast-paced environment before?

Working at a theme park can be hectic, especially during peak times. Employers ask this question to make sure you’re comfortable working in a fast-paced environment and that you have the skills necessary to succeed in their role. In your answer, explain what makes you a good fit for this type of work environment. Share an example of a time when you were able to thrive in a fast-paced setting.

Example: “I’ve worked in a fast-paced environment before, and I love it. I find that I am most productive when I’m under pressure. When I was working as a server at a restaurant, we had a lot of customers come through our doors every night. This meant that we needed to get food out quickly and efficiently. I learned how to multitask and prioritize tasks so that I could keep up with all of my responsibilities.”

11. Can you tell us about a time when you were able to communicate effectively with another team member?

This question can help the interviewer understand how you work with others and your communication skills. Use examples from previous experiences where you had to collaborate with a team member or group of people to complete a project or task.

Example: “In my last role, I worked on a large marketing campaign that required collaboration between several departments. We all met weekly to discuss our progress and any challenges we were facing. This helped us stay organized and ensured we were all working toward the same goal. It also allowed me to learn more about other teams and their roles.”

12. How do you feel about interacting with guests all day long?

This question is an opportunity to show the interviewer that you’re passionate about your work and enjoy interacting with people. Your answer should include a few examples of how you’ve helped guests in the past, along with some personal details about why this type of work excites you.

Example: “I love working with guests because I get to meet so many different people from all over the world. In my last role as a cashier at a theme park, I met a family visiting from Germany who were looking for a place to eat lunch. I was able to tell them where they could find food options that would be similar to what they ate back home, which made their day.”

13. How would you respond to a guest who wanted to complain about our services?

This question can help interviewers assess your customer service skills and how you would respond to a challenging situation. In your answer, try to show that you are empathetic and willing to resolve the issue as quickly as possible.

Example: “If a guest wanted to complain about our services, I would first listen to their concerns and ask them what they expected from us. Then, I would find out if there was anything we could do to make up for the inconvenience. If not, I would apologize and offer to provide information on how to file a complaint with the company.”

14. How many hours can you commit to working each week?

This question can help the interviewer determine if you’re a good fit for their company. They want to know that you’ll be able to work the hours required of your position and that you won’t have any scheduling conflicts. When answering this question, make sure to mention how many hours you can commit to working each week and what days you prefer to work.

Example: “I’m available to work 40 hours per week, Monday through Friday. I’ve always been someone who prefers to work during regular business hours, so I would rather not work evenings or weekends.”

15. If hired, what qualities would you bring to the company?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, it can be helpful to mention a few of your strongest skills or qualities that relate to the job description.

Example: “I am an extremely hard worker who is always looking for ways to improve my performance. I also have excellent communication skills and enjoy working as part of a team. These are two qualities that I feel will help me succeed at Universal Orlando Resort.”

16. Do you have any experience with crowd control or security?

Universal Orlando Resort is a popular destination for tourists, and the company wants to make sure you have experience working in high-pressure situations. If you do, share an example of how you handled it. If not, explain what you would do if faced with this situation.

Example: “I worked as a security guard at a concert venue when I was in college. It was a very busy time of year, so we had long lines to get into the venue. We also had people who were intoxicated or acting inappropriately. My team and I made sure that everyone got inside safely and followed all safety protocols. We also removed anyone who wasn’t following the rules.”

17. What is your experience with dealing with potentially dangerous situations?

This question is a way for the interviewer to assess your experience with handling emergency situations. It’s important that you show how you would react in this situation and what steps you would take to ensure the safety of others.

Example: “In my last role, I was working as a security guard at an event when there was a fire in one of the buildings. My first instinct was to evacuate everyone from the building and make sure they were safe before calling 911. Once we were all out of the building, I made sure no one went back inside and then waited for the police and firefighters to arrive. They took over once they arrived on scene.”

18. How would you respond if a guest became angry or upset during a tour?

This question can help interviewers assess your customer service skills and how you react to challenging situations. In your answer, try to highlight your ability to remain calm and focused in stressful situations.

Example: “I would first ask the guest what was upsetting them or making them angry. I would then apologize for their experience and explain that I am always available if they have any questions about the park or want to schedule a return visit. If the situation became more intense, I would call security to ensure everyone’s safety. I would also make sure the guest had someone to talk to after the tour.”

19. We value teamwork here at Universal Orlando Resort, provide an example of a time where you contributed to a successful team effort.

Teamwork is an important skill to have in the workplace, and employers ask this question to see if you are a team player. When answering this question, think of a time when you worked well with others on a project or task. Explain what your role was and how it contributed to the success of the team.

Example: “In my previous position as a server at a restaurant, I had a great team that I worked with every day. We all got along really well and were always there for each other. One night, we had a large party come in, and one of our servers called out sick. My manager asked me to cover the table, which I did. It was a lot of work, but I was able to get through it with the help of my fellow servers.”

20. Give an example of a time where you had to make decisions quickly.

This question can help the interviewer understand how you make decisions and whether or not you have experience making quick decisions. Use examples from your previous work that show you are capable of making fast decisions, but also ones that highlight your ability to think critically and logically.

Example: “In my last role as a customer service representative for an electronics company, I had to answer calls quickly while still providing quality customer service. One day, I received a call from a customer who was having trouble with their new computer. They were frustrated because they couldn’t figure out how to connect to the internet. After asking them some questions about what they were doing, I realized that they didn’t know how to use the wireless connection on their laptop. I explained it to them in detail and helped them get connected.”