20 Urban Air Trampoline Park Interview Questions and Answers

At Urban Air, we’re more than just a trampoline park. We’re a place where people of all ages can come to have fun, get active, and let loose. We’re looking for employees who are passionate about providing an enjoyable experience for our guests.

If you’re interested in working at Urban Air, you can expect to be asked a variety of questions about your customer service experience, availability, and willingness to work weekends and holidays. To help you prepare, we’ve gathered a list of sample Urban Air interview questions and answers.

Urban Air Trampoline Park Interview Process

The interview process at Urban Air Trampoline Park is generally quick and easy. Most positions only require a short, 10-15 minute interview. For entry level positions, the interview may be even shorter. The questions asked are usually basic and straightforward. Occasionally, there may be a group interview component. Overall, the interview experience is generally positive.

1. What do you know about Urban Air Trampoline Park?

This question is a great way to see how much research you’ve done on the company. Interviewers want to know that you’re interested in their business and are willing to learn more about it. When answering this question, make sure to mention something specific about Urban Air Trampoline Park. You can also include what you would like to learn more about if you haven’t had the chance to experience everything yet.

Example: “I have heard of Urban Air Trampoline Park before I applied for this position. I was excited to find out that there’s one near me because I love trampolines. I visited your location once when I was younger with my family. I remember having so much fun jumping around and playing games. I’m looking forward to working here and learning more about the park.”

2. Do you have any experience working with children?

This question is a great way to determine if you’re qualified for the position. Employers ask this because they want someone who can work with children of all ages and backgrounds. They also want to know that you have experience working in an environment where safety is important.

Example: “I worked as a camp counselor at my local YMCA during high school. I was responsible for leading groups of kids on various activities, including arts and crafts, sports and games. I also helped them learn new skills and develop their confidence. This experience taught me how to manage multiple tasks while keeping everyone safe.”

3. If a child was injured on the trampolines, how would you respond?

This question is an opportunity to show your customer service skills and how you would respond in a difficult situation. When answering this question, it can be helpful to describe the steps you would take to ensure the child’s safety while also making them feel comfortable.

Example: “If a child was injured on the trampolines, I would first make sure they were okay. Then, I would call for medical assistance if needed. After that, I would find their parent or guardian and let them know what happened. If the child wanted to continue playing, I would ask their parent if they would like me to watch over them until they felt comfortable leaving.”

4. How would you handle an unhappy customer or parent?

This question can help interviewers understand how you handle conflict and resolve problems. Use examples from your previous experience to highlight your problem-solving skills, communication skills and ability to work under pressure.

Example: “When I worked at a children’s entertainment venue, we had a policy that if a child was unhappy with their experience, they could get a free pass for another visit. However, if the parent or guardian wanted a refund, we would give them one as long as it wasn’t within 24 hours of the purchase. One day, a family came in and asked for a refund because their son didn’t want to play on the trampolines anymore. We explained our policy but offered to let him try out some other activities. He agreed, and he ended up having a great time playing laser tag.”

5. What is your most recent work experience?

Employers ask this question to learn more about your work history and how it relates to the position you’re applying for. When answering, be sure to include information that shows why you are qualified for the job.

Example: “My most recent experience was working as a customer service representative at a local business. I worked there for two years, where my primary responsibilities included greeting customers, resolving issues and helping them find what they were looking for. I also helped train new employees on our company’s policies and procedures.”

6. Why should we hire you?

Employers ask this question to learn more about your qualifications and why you are the best candidate for the job. Before your interview, make a list of reasons why you would be an excellent fit for the position. Consider highlighting any skills or experiences that align with what they’re looking for in an employee.

Example: “I am passionate about working with children and families. I have experience working as a camp counselor at my local community center where I taught kids how to do flips on trampolines. I also worked as a lifeguard at my local pool, so I know how to keep swimmers safe while having fun. These experiences have helped me develop the communication and problem-solving skills needed to work in this role.”

7. Are you comfortable answering phone calls and responding to emails?

This question is a good way to determine how you will interact with customers and coworkers. It also helps the interviewer understand your communication skills, which are important for customer service positions. When answering this question, it can be helpful to mention that you enjoy interacting with people over email or phone calls because it allows you to show your personality and enthusiasm.

Example: “I am very comfortable answering phones and responding to emails. I find that these interactions allow me to connect with others on a more personal level than just face-to-face conversations. I feel like I can express myself better through written words, so I really enjoy communicating via email or phone.”

8. Describe your leadership style.

As a manager, you’ll need to be able to lead your team members. Employers ask this question to see if you have the skills and abilities needed to manage their employees effectively. When answering this question, think about what leadership style you use in your current role. Explain how you would apply that style to this position.

Example: “I believe my leadership style is collaborative. I like to work with my team members to come up with solutions to problems or challenges we’re facing. I also value each person’s opinion when making decisions. In my last job, I had a team of five people who worked on different aspects of our marketing campaign. We all met once a week to discuss our progress and make sure everyone was on track.”

9. What are some of your greatest strengths and weaknesses?

Employers ask this question to learn more about your personality and how you view yourself. They want to know what skills you have that will help you succeed in the role, but they also want to make sure you are aware of any areas where you need improvement. When answering this question, be honest about both your strengths and weaknesses. Try to focus on your strengths first so you can end on a positive note.

Example: “My greatest strength is my ability to work well with others. I am always willing to lend a helping hand or offer advice when needed. My weakness is that sometimes I get too involved in other people’s problems. I try to listen to everyone who needs someone to talk to, but it can take up a lot of time. I’m working on learning to set boundaries.”

10. Have you ever worked in a fast-paced environment before?

This question can help the interviewer get a better idea of how you might fit in with their team. If you have experience working in a fast-paced environment, share some details about what it was like and how you handled it. If you haven’t worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations.

Example: “I’ve worked in several fast-paced environments throughout my career. I enjoy being able to multitask and work under pressure. In my last role as an event planner, I had to coordinate multiple events at once while also meeting deadlines for clients. I’m used to adapting to changing circumstances and figuring out solutions on the fly.”

11. Tell me about a time when you had to make a difficult decision, how did you handle it?

When answering this question, it can be helpful to think of a time when you had to make a tough decision at work. This can help the interviewer get an idea of how you handle difficult situations and what your thought process is like.

Example: “When I first started working as a manager, there was a situation where two employees were arguing about who should take on a new project. One employee wanted to do the project because they felt that they could do a better job than their coworker. However, the other employee didn’t want to do the project because they were already overwhelmed with their current workload. In this situation, I decided to have both employees complete a task assessment test so we could see which one would be best suited for the project.”

12. When were you able to resolve a problem within work thanks to your communication skills?

This question can help the interviewer understand how you use your communication skills to resolve issues and solve problems. Use examples from previous work experiences where you used your communication skills to overcome challenges or obstacles.

Example: “In my last position, I was responsible for training new employees on our company’s policies and procedures. One day, a coworker asked me about an important policy that wasn’t in the employee handbook. I told them I would look into it and get back to them as soon as possible. After researching the policy, I found out that there was no official policy regarding the issue they were asking about. I then spoke with my manager about creating a new policy so we could have consistent guidelines for all employees.”

13. Give an example of a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can help their business succeed by providing excellent customer service.

Example: “When I worked at my previous job, we had a customer who came in with his son every weekend. The father was always very nice and polite, but he would often be impatient with his son. One day, when they were playing on the trampolines, the boy fell off of one and started crying. I went over to him and asked if he was okay. He said yes, so I told him that it’s okay to cry sometimes. Then, I helped him get back onto the trampoline and showed him some basic tricks.”

14. Describe your experience working with a team.

Working with a team is an important part of many jobs, including those at trampoline parks. Employers ask this question to make sure you have experience working in teams and know how to be a good teammate. In your answer, explain what makes a good team member and share an example of when you were that type of person.

Example: “I think it’s really important to be a good teammate. I’ve been on several different teams throughout my life, from sports teams to theater groups. I always try to be someone who is supportive and encouraging. When I was in high school, I was on the track team. One day, one of our teammates had a bad race. Instead of being negative about it, I told her some things she could do differently next time. She ended up having a great race the next time.”

15. Can you tell us about a time when you disagreed with someone at work, what happened?

This question can help interviewers learn more about your problem-solving skills and how you handle disagreements. Use examples from previous work experiences to explain how you handled the disagreement, what steps you took to resolve it and what you learned from the experience.

Example: “In my last role as a customer service representative, I disagreed with my manager on how we should respond to customers who were upset about their shipping times. My manager wanted us to apologize for the inconvenience and offer free shipping on their next order, but I felt that was too impersonal of a response. Instead, I suggested we send handwritten notes along with the shipment to show our customers we care about them. The idea worked well, and we received many positive reviews after implementing this change.”

16. What does excellent customer service mean to you?

Customer service is a vital part of working at an urban air trampoline park. The interviewer may ask this question to learn more about your customer service skills and how you would apply them in this role. Use examples from previous work experiences or personal life to explain what excellent customer service looks like to you.

Example: “Excellent customer service means that I am always looking for ways to make my customers’ experience better. Whether it’s finding new ways to entertain the kids, helping parents find the right equipment or making sure everyone has enough space on the trampolines, I want to ensure that every guest leaves happy. In my last job as a bounce house attendant, I noticed that some children were scared of the larger bounce houses. So, I asked if they could move one of the smaller ones closer to the large one so the kids could get used to it before trying the bigger one.”

17. Who has been your biggest inspiration and why?

This question can help the interviewer get to know you better and understand what motivates you. It’s important to choose someone who has inspired you in your career, but it can also be helpful to mention a person who has helped you outside of work.

Example: “My biggest inspiration is my mother. She was always there for me when I needed her, no matter what I was going through. She taught me how to be kind and compassionate toward others, which has been very helpful in my job as an urban air trampoline park employee. Outside of work, she has motivated me to pursue a degree in education so that I can teach children.”

18. What would you say is your favorite thing about working in the amusement industry?

This question is a great way to learn more about the candidate’s personality and interests. It also helps you understand what they value in their work environment. When answering this question, it can be helpful to think of an experience that made you enjoy working in the amusement industry.

Example: “My favorite thing about working in the amusement industry is seeing how excited people get when they’re playing games or riding rides. I love watching kids’ faces light up as they play games or ride roller coasters for the first time. Seeing them have fun makes me feel like I’m doing something worthwhile.”

19. What would you do if you noticed that one of your co-workers was not following company policy?

This question can help the interviewer determine how you handle conflict and whether you’re willing to speak up when necessary. In your answer, try to show that you value teamwork and are willing to work with others to ensure everyone follows company policy.

Example: “If I noticed a co-worker was not following company policy, I would first approach them privately to discuss my concerns. If they were still in violation of company policy after our conversation, I would follow the proper escalation procedures outlined by HR. I believe it’s important for employees to feel comfortable coming to their managers with questions or concerns, so I would do everything I could to make sure my co-workers knew I was available to talk.”

20. What hours are you available to work?

Employers ask this question to make sure you’re available for the hours they need. They also want to know if your availability matches their needs. Before your interview, read through the job description and look at the requirements. Make a note of any specific times or days that are required. When answering this question, be honest about your availability. Explain why you can work those hours.

Example: “I am available to work from 10am-8pm Monday through Friday. I have no problem working weekends as long as my schedule allows it. My current schedule is flexible enough that I could adjust my hours to meet the needs of the trampoline park.”