20 Verisure Interview Questions and Answers

When it comes to home security, Verisure is a world leader. With a system installed every 30 seconds somewhere in the world, Verisure is a trusted name in security. If you’re interviewing for a job with Verisure, you can expect to be asked questions about the company, its products, and your experience in the security industry.

In this guide, we’ll give you some tips on how to answer Verisure interview questions so you can make a great impression and land the job you want.

Verisure Interview Process

The interview process at Verisure is generally quick and easy. Most prospective employees will only have to go through one or two interviews before being offered a position. The difficulty of the interviews varies depending on the role you are applying for, but overall they are not too difficult. The company is also very accommodating and will work with you to schedule an interview time that works for you.

1. Why do you want to work at Verisure?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Verisure that interests you or what drew you to apply for the position.

Example: “I want to work at Verisure because I am passionate about helping people feel safe in their homes. In my previous role as a security guard, I noticed how much of an impact I could have on someone’s life by simply being there when they needed me. I would love to continue doing this kind of work and make a difference in the lives of others.”

2. What is your sales experience and background?

This question is a great way to learn about your potential employer’s expectations for the position. If you have sales experience, share it with the interviewer and explain how it prepared you for this role. If you don’t have sales experience, talk about any other relevant work experience that relates to selling or customer service.

Example: “I’ve worked in retail since I was 16 years old, so I’m used to interacting with customers and helping them find what they’re looking for. In my last job as a cashier at a department store, I learned how to interact with all kinds of people and make them feel comfortable while shopping. This helped me develop excellent communication skills and taught me how to solve problems quickly.”

3. Describe a time when you received positive feedback from a customer.

This question can help the interviewer understand how you react to positive feedback and what your reaction is when a customer has a good experience with you.

Example: “I once had a customer who was very pleased with my service, so they left me a $50 tip. I was surprised by this gesture but also felt proud that I provided such great service. I used the money to buy myself lunch at work.”

4. How would you handle an upset client?

This question can help the interviewer understand how you would handle a challenging situation. Use your answer to highlight your problem-solving and interpersonal skills, as well as your ability to remain calm under pressure.

Example: “I have had experience with upset clients in my previous role, where I worked as an alarm technician. One time, a client was unhappy because their system wasn’t working properly. I explained that we were experiencing technical difficulties but assured them that our team of technicians was working on it. The client understood and appreciated my honesty. They even sent me cookies when the issue was resolved.”

5. Tell us about a time when you worked in a team setting, how did you contribute?

This question is a great way to show your leadership skills and ability to work with others. When answering this question, it can be helpful to mention how you helped the team achieve their goals or what you learned from working in a group setting.

Example: “In my last position as an IT specialist, I worked on a team of five other specialists who were all tasked with updating our company’s software. We each had different responsibilities, but we also collaborated often to help one another when needed. This experience taught me that teamwork is essential for success.”

6. Have you ever had to deal with a difficult or angry customer?

This question can help the interviewer understand how you handle conflict and whether or not you have experience with customer service. Use your answer to highlight a time when you were able to diffuse a situation, solve a problem for a client or provide excellent customer service.

Example: “In my previous role as an IT specialist, I had a customer who was having issues with their computer. They called me several times in one day about different problems they were experiencing, which made it difficult to troubleshoot the issue. After our third call, I asked them if there was anything else that could be causing the issue. They said no, so I told them I would need to charge them $50 for each additional call after the first two.

They understood and apologized for calling multiple times. We then spent the next hour troubleshooting the issue until we found the solution. The customer ended up paying the $50 fee but also left us a five-star review on Google.”

7. Describe a time where you solved a conflict between two people?

This question is a great way to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention how you used your communication skills to help resolve the conflict.

Example: “I once had two customers who were in an argument over their bill. One customer thought they should have been credited for more days than what was on their statement. The other customer disagreed and said that the billing cycle was correct. I listened to both sides of the story and then explained how our billing system worked. After explaining the process, I realized that one of the customers had not paid their bill within 30 days of receiving it. They owed us $50 for late fees. Once we removed those charges from their account, everything balanced out.”

8. Do you have any security/fire alarm installation experience?

This question is a great way to show the interviewer that you have relevant experience for this role. If you don’t, consider talking about your interest in learning more about security and fire alarm installation.

Example: “I’ve never installed a system like Verisure Securitas Direct before, but I am very interested in learning how it works. In my previous job as an IT technician, I worked with many different types of systems, including those that monitored home automation. I also took some online courses on installing security systems.”

9. Tell me what you know about our company

This question is a great way to show your research skills and knowledge of the company. If you have not done much research on the company, it’s okay to say so and then tell them what you know about their industry or competitors.

Example: “I’ve been researching Verisure for quite some time now. I’m very familiar with your products and services, as well as those of your main competitor, ADT. I also understand that Verisure has recently expanded into home automation systems.”

10. Are you comfortable working on commission?

This question is a great way to determine if the company you’re interviewing with offers commission-based pay. If they do, it’s important to understand how much of your salary will be based on sales and how often you’ll receive that income.

Example: “I am comfortable working on commission because I know my performance can directly affect my paycheck. However, I prefer to work for companies that offer both commission and hourly wages so I can focus on doing my job well without worrying about sales.”

11. What are the benefits of having a home security system?

This question is a great way to show your knowledge of the industry and how you can help customers. You should list several benefits, such as security, convenience and peace of mind.

Example: “There are many benefits to having a home security system. For one thing, it’s an excellent deterrent for burglars. If they see that there’s a security system in place, they’re less likely to break into the house. Another benefit is that it provides peace of mind. I know that if something happens at my house while I’m away, I’ll get a notification on my phone. It also makes life easier because I don’t have to remember to lock all the doors when I leave.”

12. Describe a time that you made a mistake and how you handled it?

This question is a great way to show your ability to learn from mistakes and grow as an employee. When answering this question, it can be helpful to mention how you learned from the mistake and what steps you took to ensure that you don’t make the same mistake again in the future.

Example: “When I first started working for Verisure, I was installing a system at a client’s home when I accidentally disconnected their alarm while trying to connect the new one. The client called me immediately after they noticed the disconnection, so I quickly reconnected the old system and explained my mistake to them. They were understanding about the situation and appreciated that I owned up to my error and fixed it right away.”

13. Can you describe a situation where the customer was not satisfied with the resolution of their problem? How did you handle this?

This question is a great way to see how you handle conflict and criticism. It’s important that your answer shows the interviewer that you can take responsibility for mistakes, learn from them and resolve issues in a timely manner.

Example: “I once had a customer who was unhappy with their system because it didn’t alert them when they left their garage door open. I explained to them that this feature wasn’t available on all systems but we could upgrade their current one if they wanted. They decided to upgrade their system so they would have more features.”

14. Think of a time where your manager asked you to complete a task that you were not confident doing, how did you overcome this?

This question is a great way to show your ability to learn new skills and apply them in the workplace. When answering this question, it can be helpful to mention how you overcame the challenge and what steps you took to improve your skill set.

Example: “When I first started working for Verisure, my manager asked me to install a security system on a client’s property. At the time, I had never installed a security system before, but I was eager to learn. My manager helped me understand the basics of installing a security system and gave me some tips that made the installation process easier. After completing the task, I felt more confident about my abilities as an installer.”

15. Explain to me some steps you take to ensure that you meet your goals every month.

This question is a great way to show your interviewer that you are organized and have the ability to meet deadlines. When answering this question, make sure to highlight how you plan ahead for important tasks and set goals for yourself.

Example: “I always start my month by making a list of all the things I need to accomplish. Then, I break down each task into smaller steps so it’s easier to manage. For example, if I needed to clean my apartment, I would first write down everything I needed to do to get it ready. Next, I would assign a time frame to each task so I could better manage my time.”

16. Give me an example of a time where you exceeded expectations for a client. How did you go above and beyond?

This question is a great way to show your potential employer that you are willing to go above and beyond for their company. It’s also an opportunity to highlight some of your soft skills, such as communication or problem-solving abilities.

Example: “I had a client who was having issues with the system in his home. He called me at 10 p.m., and I stayed on the phone with him until we figured out what the issue was. We were able to fix it over the phone, but he insisted that I come to his house to make sure everything was working properly. I agreed because I knew how important it was to him. When I arrived, he thanked me profusely and offered me dinner. I declined, but he insisted. I ended up staying for two hours while he cooked us dinner.”

17. We look for people who are proactive and can think independently. Provide us with an example of a project you took ownership of.

This question is a great way to show your ability to take initiative and complete tasks independently. When answering this question, it can be helpful to mention the steps you took to complete the project or how you overcame any challenges that came with taking ownership of the project.

Example: “When I first started working at my previous job, we had no system in place for tracking our sales leads. This meant that there was no way to know which salespeople were generating the most leads. One day, I noticed that one of our top salespeople wasn’t using their lead tracker. I asked her why she wasn’t using it and she said she didn’t have time to enter all of her leads into the system.

I decided to create an Excel spreadsheet where she could track her leads without having to input them into the system. She loved the idea and began using the spreadsheet regularly. After two weeks, I gathered all of the data from the spreadsheet and entered it into the system so we could start analyzing the data.”

18. What is something that you wished you knew before starting this job?

This question is a great way to show your interviewer that you are eager to learn and grow as an employee. You can answer this question by sharing something about the job or industry that you didn’t know before starting, but have since learned.

Example: “I wish I knew how much of a difference it makes when you greet customers with a smile. It’s amazing how many people will respond positively to a friendly face. I also wish I knew how important it was to be on time for work. In my previous position, I would often arrive late because I wasn’t aware of how serious our company took tardiness.”

19. If you could change one thing about Verisure, what would it be?

This question is a way for the interviewer to assess your problem-solving skills and ability to think critically. Your answer should show that you can identify problems, analyze them and come up with solutions.

Example: “If I could change one thing about Verisure, it would be the fact that there are no cameras in some areas of the house. For example, if someone broke into my home while I was sleeping, I wouldn’t have any footage of what happened. This is why I always recommend installing additional cameras when clients call us to install their system.”

20. You will be required to use various software programs, what programs are you familiar with?

This question is a great way to determine if you have the necessary skills and experience for the role. When answering this question, it can be helpful to list out all of the programs you are familiar with and provide an example of how you used each program in your previous job.

Example: “I am very comfortable using Microsoft Office Suite, including Word, Excel and PowerPoint. I also use Google Drive on a daily basis as part of my current position. In addition to these programs, I am also familiar with Verisure Securitas Direct system software.”