20 Vivid Seats Interview Questions and Answers

When it comes to interviews, preparation is key. And one of the best ways to prepare is to familiarize yourself with the types of questions that companies tend to ask.

If you’re interviewing with Vivid Seats, you’re in luck. We’ve compiled a list of some of the most common Vivid Seats interview questions, along with sample answers to help you prepare for your interview.

From questions about your experience with customer service to inquiries about your knowledge of the ticketing industry, we’ve got you covered. So read on, and get ready to ace your Vivid Seats interview!

Vivid Seats Interview Process

The interview process at Vivid Seats can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person interview. For some positions, you may also be required to take an assessment test. The overall process can take anywhere from a few days to a few weeks.

1. Do you have any experience with a call center environment?

Call center experience is a valuable asset to have when applying for an account executive role at Vivid Seats. The company’s customer service team works in a call center environment, so it’s important that you’re comfortable with this type of work environment. If you don’t have any previous call center experience, consider describing the types of phone etiquette and communication skills you possess.

Example: “I’ve never worked in a call center before, but I do have some experience working on the phones. In my last position as an event coordinator, I often had to answer questions from clients over the phone. I’m very personable and friendly, which helps me build rapport quickly with customers. I also have excellent verbal communication skills, which makes it easy for me to relay information clearly.”

2. How would you handle an irate customer needing to cancel their order?

This question can help interviewers understand how you handle customer service issues. Use examples from your previous experience to show the interviewer that you’re willing to take on challenging situations and find solutions for them.

Example: “I once had a customer who needed to cancel their order within five minutes of placing it. I was able to reach out to the seller, explain the situation and ask if they could cancel the order so I could refund the customer’s money. The seller agreed, and I was able to resolve the issue quickly.”

3. What do you know about Vivid Seats?

This question is a great way to test your knowledge of the company and its operations. It also gives you an opportunity to show that you’ve done some research on the organization before your interview.

Example: “I know Vivid Seats has been in business for over 10 years, which is impressive considering how competitive the ticketing industry is. I also know that it’s one of the largest online ticket marketplaces in the country, with more than $1 billion in sales since its founding. I’m excited about this opportunity because I think my skills as a digital marketer would be a good fit for the company.”

4. Describe how you handle objections from customers in the sales process.

Interviewers may ask this question to assess your customer service skills and how you handle challenging situations. In your answer, try to highlight your problem-solving abilities and willingness to help customers find solutions to their problems.

Example: “I once had a customer who wanted to buy tickets for an event that was sold out. I explained to the customer that we couldn’t guarantee they would be able to get tickets but offered them other similar events or gave them a refund. The customer decided to purchase tickets for another event instead.”

5. Are you comfortable working on a computer for 8 hours per day?

The interviewer may ask this question to learn more about your computer skills and how you feel about working on a computer for long periods of time. If you have limited experience with computers, consider explaining what type of work you’ve done on one in the past.

Example: “I am very comfortable working on a computer for 8 hours per day. In my previous position as an event coordinator, I worked on a computer all day every day. My job was to coordinate events from start to finish, which included creating marketing materials, booking venues and hiring vendors. I also had to use a computer to enter data into our database.”

6. Which sports and entertainment events are you most interested in?

This question can help the interviewer get a sense of your interests and how they align with the company’s offerings. Your answer should include some details about why you’re interested in these events, which shows that you’ve attended or which teams or players you follow.

Example: “I’m most interested in basketball games, especially when my favorite team is playing. I also love going to concerts because it’s so exciting to see artists perform live. My favorite artist right now is Taylor Swift, and I have been to her last three tours.”

7. Can you tell me about a time when you had to deal with a difficult person, how did you handle it?

This question can help the interviewer get a better idea of how you handle conflict and stress. Use examples from your previous experience to show that you have the ability to remain calm under pressure, communicate effectively and solve problems.

Example: “In my last position as an event coordinator, I had a client who was very demanding. They would constantly call me with questions about their tickets and other aspects of the event. It got to the point where they were calling me multiple times per day. I knew I needed to find a way to put an end to this behavior.

I scheduled a meeting with them to discuss their concerns. During our conversation, I explained that I wanted to make sure they were happy with everything we were doing for them. After hearing my explanation, they apologized for their behavior and promised not to contact me so frequently in the future.”

8. Explain your approach to troubleshooting issues that occur in the workplace.

Troubleshooting is an important skill to have as a customer service representative. Your interviewer may ask this question to see how you approach solving problems and whether you can apply your critical thinking skills to the job.

Example: “I start by asking questions to understand what the issue is, then I research possible solutions before implementing one. If the problem persists after trying my solution, I try another until I find one that works. This process helps me ensure I’m providing the best support for customers.”

9. Tell us about a time where you made a mistake, what did you learn from it?

This question is a great way to learn more about the applicant’s ability to admit their mistakes and how they’ve grown from them. It also shows that you’re willing to take responsibility for your actions, which can be an important quality in any employee.

Example: “In my previous role as a sales representative, I was tasked with selling tickets to a large event. The client wanted me to sell at least 50 tickets by the end of the week, but I ended up only selling 30. When I spoke with my manager about it, he told me that I needed to work harder if I wanted to keep my job. I took his advice and worked extra hours until I sold all 50 tickets.”

10. Have you ever used or purchased tickets online before?

This question is a great way to learn more about the candidate’s experience with online ticketing. If they have used or purchased tickets before, you can ask them what their favorite part of the process was and how it compared to using Vivid Seats.

Example: “I’ve never actually bought tickets online before, but I do use Ticketmaster quite often. My favorite part of that process is being able to find exactly which seats I want and then seeing if there are any discounts available for those seats. It would be really cool if Vivid Seats had something like that.”

11. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate for the position. You should also explain why you’re passionate about working in the ticket sales industry.

Example: “I believe I am the best candidate for this role because of my extensive knowledge of sports and entertainment events. I have been attending sporting events since I was a child, so I understand what fans want from their experience at these venues. I also have several years of experience selling tickets online, which has given me valuable insight into the needs of both customers and sellers.”

12. Why do you want to work at Vivid Seats?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Vivid Seats that interests you or what drew you to apply for the position.

Example: “I applied for this role because I was impressed with your company’s mission of connecting fans with event ticket sellers in an ethical way. I have always been passionate about live events and would love to work at a company that shares my passion for music and sports. I also think I could bring some unique skills to the team as someone who has worked in customer service before.”

13. We strive to be the best ticketing company out there. How can you help us achieve this goal?

This question is a great way to show your passion for the company and its goals. It also allows you to demonstrate how you can contribute to the success of Vivid Seats. When answering this question, it’s important to highlight your knowledge of the company and what makes it unique.

Example: “I have used Vivid Seats in the past when I was looking for tickets to an event. The website was easy to navigate and provided me with all the information I needed about the event. I think that Vivid Seats has already established itself as one of the best ticketing companies out there because of its user-friendly interface and wide variety of events.”

14. What is your opinion on the current state of the ticketing industry?

The interviewer may ask this question to gauge your knowledge of the industry and how you feel about it. This is also a great opportunity for you to show that you have an opinion on the matter, which can be beneficial if you’re applying for a position in sales or customer service.

Example: “I think the current state of the ticketing industry is quite positive. There are so many different companies offering unique services, which means there’s something out there for everyone. I believe that competition between these companies has led to better prices and more convenient experiences for consumers.”

15. Describe your leadership style.

As a manager, you’ll need to be able to lead your team members. Your leadership style can vary depending on the situation and the people involved. When answering this question, it’s important to show that you’re willing to adapt your leadership style to meet the needs of those you’re leading.

Example: “I believe in being an approachable leader who is always available for my team members. I like to make sure everyone understands their roles and responsibilities so they feel comfortable asking questions or requesting help when needed. I also think it’s important to set clear expectations and goals for my team members so they know what’s expected of them.”

16. What experience do you have managing a team?

This question can help the interviewer understand your leadership skills and how you’ve managed a team in the past. If you have experience managing a team, describe what responsibilities you had as a manager and how you helped your team succeed.

Example: “In my previous role, I was responsible for leading a small marketing team of three people. We worked together to create content that would attract new customers and increase sales. My team members were all very talented individuals who brought unique ideas to our meetings. Together, we developed strategies that increased website traffic by 20% within six months.”

17. What are some qualities you think make a good leader?

This question can help the interviewer get a better sense of your leadership skills and how you might apply them to this role. When answering, it can be helpful to think about what qualities you look for in leaders yourself.

Example: “I think one of the most important qualities that makes someone a good leader is their ability to motivate others. I’ve worked with several managers who have been great motivators, and they always seem to find ways to inspire their teams to do their best work. Another quality I think is important is being able to delegate tasks effectively. As a manager, I would want my team members to feel comfortable asking me questions or requesting assistance when needed.”

18. What kind of relationship do you like to build with your employees?

This question can help the interviewer get a sense of your leadership style and how you interact with others. Your answer should show that you value teamwork, collaboration and communication.

Example: “I believe in being an approachable leader who is always available to my team members for questions or concerns. I also think it’s important to foster a positive work environment where employees feel comfortable sharing their ideas and opinions. In my last role as director of marketing at a sports apparel company, I implemented weekly meetings between myself and each department head so we could discuss any challenges our teams were facing and find solutions together.”

19. What type of project management software are you familiar with?

Vivid Seats uses a variety of project management software to keep track of their clients, sales and inventory. The interviewer is looking for your familiarity with the tools they use in the workplace. If you’re not familiar with any of the specific programs Vivid Seats uses, it’s important to show that you can learn new systems quickly.

Example: “I’ve used Basecamp in my previous position as an event planner. It was helpful to have all of our projects organized by client, so we could easily find information about each event. I also like Trello because it allows us to create checklists and assign tasks to different team members.”

20. What skills and knowledge do you possess that will benefit our team?

This question is an opportunity to show the interviewer that you have the skills and knowledge needed for this role. You can answer this question by listing your relevant experience, education or certifications.

Example: “I am a certified event planner with five years of experience in event planning. I also have two years of experience working as a sales representative at my current company. These experiences give me valuable insight into how ticket sellers and fans interact with each other.”