20 Vivint Interview Questions and Answers

Vivint is a leading provider of home security and automation systems. With over 1 million customers in the United States and Canada, Vivint is one of the largest home security companies in North America.

If you’re applying for a job at Vivint, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Vivint interview questions and answers to help you prepare for your interview.

Vivint Interview Process

The interview process at Vivint is generally quick and easy. Most candidates report having only one or two interviews before being hired. However, some positions (such as Sales Representative) may require more interviews. The difficulty of the interviews varies depending on the position, but most candidates report that they were not overly difficult.

1. How would you describe your customer service style?

Vivint is a company that offers customer service to its clients. The hiring manager may ask this question to learn more about your approach to providing excellent customer service. Use examples from previous jobs to describe how you interact with customers and solve their problems.

Example: “I believe in treating every customer as if they are my most important client. I make sure to listen carefully to what the customer says, and I try to understand their needs. When I am solving a problem for a customer, I take time to explain things thoroughly so they can understand. I also do everything I can to ensure the customer’s issue is resolved before we hang up.”

2. What is your experience with sales and closing deals?

Vivint sales representatives must be able to close deals with customers. The interviewer wants to know how you will apply your experience in closing sales and achieving goals at Vivint. Use examples from previous jobs or describe a time when you closed a sale for a customer.

Example: “In my last position, I was the top sales representative for my team. This year, I have been promoted to lead sales representative because of my success in closing deals. In my role as lead sales representative, I am responsible for training new sales representatives on effective sales techniques and strategies. My goal is to help my team members achieve their sales quotas.”

3. Describe a time when you had to deal with an angry or difficult customer.

Vivint is a company that provides customer service to its clients. This question helps the interviewer understand how you handle conflict and challenging situations. Use examples from your previous job or describe a time when you helped resolve an issue with a friend or family member.

Example: “In my last position, I had a client who was unhappy with our services. They called in multiple times to complain about their system not working properly. After several calls, I scheduled a visit to their home to ensure everything was functioning as it should be. When I arrived at their house, they were still upset and demanded a full refund. I explained to them that we would do whatever we could to make sure they were happy with our services. We ended up replacing all of their equipment for free.”

4. Why do you want to work at Vivint?

This question can help the interviewer determine your interest in working for Vivint. Use this opportunity to show how you are passionate about the company and its mission. You can also use this time to highlight any skills or experiences that make you a good fit for the role.

Example: “I want to work at Vivint because I am passionate about helping people live more comfortably. In my last position, I helped customers find energy-efficient products that saved them money on their utility bills. Working here would allow me to continue doing what I love while providing an excellent service to homeowners.”

5. Do you have any experience working in the home security industry?

This question is an opportunity to share your experience with the interviewer. If you have no prior experience, you can talk about how you would approach this role if it was your first time working in home security.

Example: “I’ve never worked specifically in the home security industry before, but I do have a lot of experience working in customer service and sales roles. In my last position as a retail associate at a local electronics store, I helped customers find the right products for their needs and answered any questions they had. This experience has given me valuable insight into what customers look for when shopping for home security systems.”

6. Tell me about a time where you were able to successfully close a sale.

This question is an opportunity to show your sales skills and how you can help the company meet its goals. When answering this question, it’s important to focus on what you did that helped you close the sale.

Example: “In my previous role as a sales representative for a home security company, I was working with a client who wasn’t sure if they wanted to upgrade their current system or switch providers. I asked them questions about why they were looking into upgrading their system and what they liked about their current provider. After talking with them for a while, I learned that they really enjoyed our customer service team and appreciated the way we handled their concerns.

I offered to have one of our customer service representatives call them to discuss any issues they had in person. They agreed, and after speaking with our representative, they decided to stay with us.”

7. What are some of your strengths that will help you be successful as a technician?

This question is an opportunity to highlight your skills and abilities that make you a strong candidate for the position. When answering this question, it can be helpful to think about what makes you unique as a technician. Consider mentioning any special training or certifications you have, along with any specific technical skills you have.

Example: “I am extremely detail-oriented, which helps me ensure I complete all of my work accurately. In addition, I am very comfortable working on ladders and in high places, so I feel confident performing many different types of installations. Another strength I have is my ability to communicate clearly with customers. This skill has helped me resolve issues quickly and efficiently.”

8. Are you comfortable installing smart home technology?

Vivint is a company that installs smart home technology, so the interviewer may ask this question to see if you have experience with installing these types of systems. If you do not have any experience installing smart home technology, consider talking about your willingness to learn and gain this type of experience.

Example: “I’ve never installed smart home technology before, but I am very open to learning how to do it. I think it’s important to be able to install all different kinds of technology in homes because each homeowner has their own preferences when it comes to what they want in their home. I would love to get some training on how to install Vivint products.”

9. What is your experience with troubleshooting electronic devices?

Vivint is a company that installs and repairs home security systems. The interviewer may ask this question to learn about your experience with electronics and how you approach solving problems. Use examples from your past experience to highlight your problem-solving skills, attention to detail and ability to troubleshoot technical issues.

Example: “In my last role as an IT specialist, I worked on many different types of electronic devices. I have extensive knowledge of computers, routers, printers and other common office equipment. When working with Vivint customers, I use these same skills to diagnose any issues they’re having with their home security system. For example, when installing the system for one customer, I noticed that the motion detectors weren’t functioning properly. After testing the sensors, I realized that the batteries were dead. I replaced them and the system was up and running again.”

10. If hired, what would be your top priority on the job?

This question is a great way to determine what the hiring manager values in their employees. It’s important to answer this question honestly, as it can help you decide whether or not the job would be a good fit for you. When answering this question, think about what skills and qualities you have that will benefit the company.

Example: “My top priority on the job would be customer service. I believe that Vivint customers deserve the best experience possible, so I would work hard to ensure they’re always satisfied with our products and services. I also understand that Vivint has a reputation to uphold, so I’d make sure to treat every customer like they were a part of the Vivint family.”

11. Can you walk us through how you would install a doorbell camera?

Vivint security professionals need to be able to install and configure a variety of products. This question helps the interviewer assess your technical skills and ability to work independently. In your answer, provide step-by-step instructions on how you would complete this task.

Example: “I would first remove the existing doorbell by unscrewing it from the wall. Then I’d connect the new Vivint doorbell camera to the power supply and mount it back onto the wall. Next, I would download the Vivint app and create an account. Once my account is set up, I would scan the QR code on the back of the doorbell camera with my phone’s camera. After that, I would enter the six-digit code displayed on my phone into the keypad on the back of the doorbell camera.”

12. What did you like most about your last position?

This question is a great way to learn more about your potential new employer. It’s also an opportunity for you to share what you’re passionate about and how it relates to the position. When answering this question, think of something that really stood out to you in your last role.

Example: “I loved working with my team at my last job. We were all so close and always had each other’s backs. I would love to find a company where I can feel like part of a family again. Vivint seems like a place where everyone works together to achieve success.”

13. Have you ever experienced conflict with a manager in the workplace? How did you handle it?

This question can help the interviewer determine how you handle conflict and whether you’re able to resolve it. Use your answer to showcase your problem-solving skills, ability to communicate effectively and willingness to compromise.

Example: “In my previous role as a customer service representative, I had a manager who was very strict about following company procedures. This led to some disagreements between us because I felt that sometimes the rules were too rigid for our team’s needs. However, we eventually came to an agreement where I would follow the rules most of the time but could make exceptions when needed. The compromise worked well for both of us.”

14. What type of management style do you prefer?

This question can help the interviewer determine how you would fit into their organization. Your answer should reflect your ability to work with others and collaborate on projects.

Example: “I prefer a management style that is collaborative, where I can discuss my ideas with my manager and other team members. This allows me to get feedback from my colleagues and make sure everyone’s input is included in the project. In my last role, I worked with a manager who was very hands-off, which allowed me to take ownership of my projects and learn new skills as I went along.”

15. Do you have any experience managing a team of technicians?

Vivint is a large company that employs many technicians. The interviewer wants to know if you have experience managing a team of people and how well you can communicate with others. Show the interviewer that you are able to work as part of a team, but also lead when necessary.

Example: “I’ve worked in my current position for five years now, so I haven’t had much opportunity to manage a team of technicians. However, I am very good at communicating with my coworkers and helping them solve problems. When I first started working here, I was one of the most experienced technicians on staff, so I helped train new employees and showed them the ropes.”

16. In your opinion, what makes someone a good leader?

This question can help the interviewer determine your leadership skills and how you would apply them to a management position. Use examples from your past experience that show you have strong leadership qualities, such as communication skills, problem-solving abilities or organizational skills.

Example: “A good leader is someone who has the ability to motivate others to work hard and achieve goals. I think it’s important for leaders to be approachable so they can listen to their team members’ ideas and concerns. In my last role, I was promoted to manager after working in customer service for two years. My previous managers taught me many of the skills I use today, including active listening and delegation. These skills helped me become an effective leader.”

17. What qualities should you look for when hiring a new technician?

The interviewer may ask this question to learn more about your hiring process and how you select technicians for Vivint. Use your answer to highlight the qualities that make a good technician, such as communication skills, problem-solving abilities and attention to detail.

Example: “I look for technicians who are highly motivated and have strong customer service skills. I also want them to be able to work independently and solve problems on their own. When interviewing potential candidates, I always try to find out what motivates them and what they’re passionate about. This helps me determine whether or not they would fit in well with our team.”

18. When was the last time you had a problem with one of your co-workers? How did you handle it?

This question can help the interviewer get a sense of how you interact with others and your problem-solving skills. Use examples from previous jobs to highlight your interpersonal skills, communication skills and conflict resolution skills.

Example: “In my last position as an IT specialist, I had a co-worker who was always late for work. This caused them to miss important meetings and deadlines. When I first noticed this behavior, I approached them privately and asked if everything was okay. They said they were just having some personal issues that would be resolved soon. However, after several weeks, their tardiness continued. So, I scheduled a meeting with our supervisor and brought up my concerns about the situation. Together, we decided it would be best to let them go.”

19. How would you approach setting up a smart home system?

This question is a great way to test your technical skills and knowledge of Vivint products. Use examples from previous experience or explain how you would approach this task if it’s something you’ve never done before.

Example: “I would first determine what the client wants out of their smart home system. I’d ask them questions about their lifestyle, budget and any special features they want in their home. Then, I’d research different systems that can meet those needs. After researching several options, I’d recommend one based on its price point, functionality and customer reviews. Next, I’d install the system myself or train someone else to do so.”

20. Give us an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you helped a customer solve an issue or even just made their day better.

Example: “When I was working at my previous job, we had a customer who called in because they were having issues with their system. They said that they couldn’t get any channels on their television and asked if I could come out right away. I told them that I would be there as soon as possible but that I didn’t have another technician available until later in the afternoon. The customer understood and I went home early so that I could make it to their house before the other technician arrived.”