20 Von Maur Interview Questions and Answers

When it comes to company specific interview questions, Von Maur is no different than any other company. However, there are a few key questions that you should be prepared to answer if you want to land a job with this company.

First, you should be prepared to answer questions about your experience with customer service. Von Maur is a company that puts a strong emphasis on providing excellent customer service, so they will want to know if you have experience in this area.

Second, you should be prepared to answer questions about your experience with sales. Von Maur is a company that relies heavily on sales, so they will want to know if you have experience in this area.

Finally, you should be prepared to answer questions about your experience with fashion. Von Maur is a company that is known for its stylish clothing, so they will want to know if you have an interest in fashion and if you have any experience working with clothing.

If you can answer these questions confidently, then you will have a good chance of landing a job with Von Maur.

Von Maur Interview Process

The interview process at Von Maur is generally pretty easy and straightforward. Most applicants will have a phone interview first, followed by an in-person interview. The questions asked are usually pretty simple and easy to answer. However, some applicants have reported that the interview process is longer than expected, with multiple rounds of interviews.

1. Tell me about a time you had to meet a sales goal.

This question can help the interviewer get a better idea of your work ethic and how you approach goals. Use examples from previous jobs to highlight your ability to meet deadlines, achieve sales targets or increase customer satisfaction.

Example: “At my last job, I was tasked with increasing online sales by 10% in one month. To do this, I created an email marketing campaign that included discounts on popular items and free shipping for all orders over $100. This helped me reach my goal and increased our monthly revenue by 15%. My employer rewarded me with a promotion after seeing the results.”

2. What do you like most about the fashion industry?

This question can help the interviewer get to know you as a person and how passionate you are about your career. It also helps them understand what motivates you in your work. When answering this question, it can be helpful to mention something that is unique about the fashion industry or something that excites you most about working in retail.

Example: “I love the creativity of the fashion industry. I find it so inspiring to see all the new designs and styles each season. I am always looking for ways to improve my skills as a designer and learn more about color schemes and trends.”

3. Why did you apply for this job at Von Maur?

This question can help the interviewer determine your interest in working for their company. Use this opportunity to show that you have done research on Von Maur and are excited about what it has to offer.

Example: “I applied for this job at Von Maur because I am passionate about retail and customer service. I love helping customers find exactly what they’re looking for, whether it’s a gift or something special for themselves. I also appreciate how Von Maur is an e-commerce department store chain. I think this unique combination of online shopping with brick-and-mortar stores will be beneficial to my career.”

4. Do you have any experience working with computers?

The interviewer may ask this question to learn more about your computer skills and how you use them in your daily work. If you have experience using computers, describe what programs you’re familiar with and the tasks you’ve used them for. If you don’t have much experience working with computers, explain that you are eager to learn new software and technology.

Example: “I’m very comfortable using computers and other office equipment. I have a bachelor’s degree in business administration, so I was required to take several computer classes. In my last job, I had to use Microsoft Office on a daily basis. I also learned some basic coding techniques, which helped me understand how websites function.”

5. Describe your experience in customer service.

Customer service is an important part of working in retail. Employers ask this question to make sure you have experience interacting with customers and resolving their issues. Use your answer to highlight a time when you helped a customer resolve a problem or helped them find what they were looking for.

Example: “I’ve worked as a sales associate at my current job for the past two years, so I have plenty of experience providing excellent customer service. For example, one time a customer came into the store looking for a specific type of dress. She was having trouble finding it, so I went through our inventory to help her find it. After searching through several racks, we found the dress she was looking for.”

6. How would you go about helping a customer find an item they are looking for?

This question can help the interviewer understand how you would use your customer service skills to assist customers in finding products and services within their stores. Use examples from previous experience or describe a process you might use if you haven’t worked with Von Maur before.

Example: “I would first ask them what they are looking for, then I would search our inventory database for that item. If it’s not available in-store, I would find out when we expect more of that product to arrive and let them know so they can come back to purchase it later. If it is available in-store, I would locate the item and bring it to them.”

7. When was a time that you went above and beyond for a customer?

This question can help the interviewer get a better idea of your customer service skills. When answering this question, it can be helpful to mention a specific situation and how you helped the customer.

Example: “When I worked at my previous job, we had a customer who was looking for a very specific item. They were having trouble finding it in our store, so I went through all of our inventory to find the item they wanted. After searching for quite some time, I found the item and called the customer to let them know that I found it. The customer was extremely happy with my work and told me that she would be sure to tell her friends about us.”

8. Tell us why you want to work at Von Maur.

This question is a great way for the interviewer to learn more about your interest in working at their company. When answering this question, it can be helpful to mention specific aspects of Von Maur that you are excited about or what attracted you to apply for the open position.

Example: “I applied for this position because I am very interested in retail and customer service. I have worked as a sales associate before, so I know how important it is to provide excellent customer service to our customers. I also love the idea of being able to work with such an innovative company. I think that working here would allow me to grow my skills and knowledge.”

9. What qualities should great leaders possess? Give an example of one.

This question is a great way to assess your leadership skills and how you would apply them in this role. When answering, it can be helpful to think of a time when you were the leader of a project or team.

Example: “I believe that great leaders should possess three qualities. First, they need to have strong communication skills. This allows them to clearly explain their vision to others and ensure everyone understands what’s expected of them. Second, they must be able to motivate and inspire those around them. A good leader will know how to encourage their team members and help them feel confident in their work. Finally, I think a great leader needs to be organized and detail-oriented. They should be able to create a plan for their team and make sure everyone follows through.”

10. Can you please describe how to place merchandise on the floor using department standards?

This question is a great way to assess your knowledge of the company’s standards and procedures. When answering this question, it can be helpful to include specific steps you would take when placing merchandise on the floor.

Example: “When I place merchandise on the floor using department standards, I first make sure that all items are clean and ready for display. Next, I use my tape measure to ensure that each item is placed at the correct height. Finally, I check the price tag to make sure it matches the item number.”

11. Provide an example of a time when you were able to make a positive impact on someone’s life.

This question is designed to assess your interpersonal skills and ability to connect with others. When answering this question, it can be helpful to mention a specific person you helped or the impact that action had on their life.

Example: “When I was working as an assistant manager at my previous job, one of our sales associates was struggling to meet her sales goals. She was always friendly with customers but wasn’t connecting well enough with them to make sales. So, I sat down with her for about 30 minutes and talked through some strategies she could use to improve her sales performance. After implementing those strategies, she started making more sales and felt much more confident in her work.”

12. Are there days/times when you cannot be scheduled due to other obligations?

If you have a full-time job, Von Maur may be willing to work around your schedule. However, if you are looking for a part-time or seasonal position, they may not want to hire someone who cannot commit to working every day of the week. If this is the case, it’s important to let them know that you can make yourself available during all business hours.

Example: “I am currently employed as an assistant manager at a local department store. I would love to continue working there while also taking on a new role with Von Maur. My current employer has been very accommodating when I’ve needed time off in the past, so I’m sure we could find a way to make both positions work.”

13. Have you ever worked in a retail environment before?

This question can help the interviewer get to know you a little better and understand your previous experience. If you have retail experience, share what you learned from that job and how it helped prepare you for this role.

Example: “I worked in a department store as a sales associate while I was going through college. It was a part-time job, but I learned so much about customer service and interacting with people of all ages. I also learned how important it is to be organized and efficient when working in retail because there are always so many customers to serve.”

14. If hired, which departments are you interested in learning more about?

This question is a great way to show your interest in the company and its culture. It also shows that you are willing to learn more about the business and how it operates. When answering this question, try to name specific departments or areas of the business that you would like to explore.

Example: “I am very interested in learning more about the marketing department at Von Maur. I have always been fascinated by advertising and branding, so I think it would be interesting to see how the company’s marketing team creates campaigns for social media, television and other channels. Another area I would love to learn more about is the customer service department. I find it fascinating how employees can use their skills to help customers solve problems and make purchases.”

15. You will be responsible for keeping up with inventory levels. Do you think you can handle that responsibility?

This question is a great way to determine how well you can handle the responsibilities of an inventory manager. When answering this question, it’s important to show that you understand what goes into keeping up with inventory levels and that you have experience doing so.

Example: “I think I would be very good at handling inventory management for Von Maur because I’ve done it before in my last position as an inventory manager. In my previous role, I was responsible for managing all aspects of our inventory, including ordering new stock, tracking sales and making sure we had enough product on hand to meet customer demand.”

16. Tell us about a time where you were able to use logic to solve a problem.

This question can help the interviewer determine how you approach problems and challenges in your work. Use examples from previous jobs to showcase your problem-solving skills, as well as your ability to think critically.

Example: “At my last job, I was working with a team of five other people on a project that required us to create an online shopping experience for customers. We were given a deadline to complete this task, but we had some issues along the way. For example, one of our team members wasn’t able to meet their deadlines because they were sick. Another member didn’t understand what we needed them to do, so it took them longer than expected to get started.

I used logic to solve these problems by delegating tasks among the rest of the team. This allowed me to focus on the most important aspects of the project while still meeting the deadline.”

17. Tell me about a team project that you led.

This question can help the interviewer learn more about your leadership skills and how you work with others. When answering this question, it can be helpful to mention a specific project that you led and what steps you took to complete it.

Example: “At my previous job, I was in charge of organizing our annual company picnic. I started by making a list of all the things we needed to do for the event, including finding a location, ordering food and arranging entertainment. Then, I delegated tasks to other employees so everyone could get involved. We ended up having a great time at the picnic.”

18. Do you have any experience managing people?

This question can help the interviewer determine if you have management experience and how it may apply to this role. If you do not have any management experience, consider describing a time when you managed a large project or group of people.

Example: “In my last position as an assistant manager at a local department store, I was responsible for managing our inventory and ensuring we had enough stock on hand to meet customer demand. This included ordering new products from vendors and communicating with suppliers about delivery times. I also hired and trained new employees and helped develop company policies.”

19. What is your biggest weakness?

Employers ask this question to learn more about your personality and how you might fit into their company culture. When answering, try to choose a weakness that isn’t too important or one that you have already improved upon.

Example: “My biggest weakness is my attention to detail. I am always looking for ways to improve in this area, but it’s something I’ve struggled with since I was young. In high school, I took an extra year of math just so I could get better at understanding numbers. Now, I use spreadsheets and calculators to double-check most of my work.”

20. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability and schedule. They may also want to know if you have any conflicts with their current staff’s schedules. Be honest in your answer, but try to highlight that you are flexible and willing to work different shifts or days as needed.

Example: “I am available to work all three of Von Maur’s shifts. I understand that each store has its own unique needs, so I would be happy to work whatever hours are necessary. My only conflict would be my son’s soccer practice on Tuesdays and Thursdays from 5-7 p.m., but I could easily switch my shift to accommodate this.”