20 VSP Vision Care Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at VSP Vision Care, you’ll need to know how to answer some specific interview questions.

VSP is a leader in the eye care industry, offering a wide range of products and services to help people see better. From eye exams and glasses to contact lenses and vision insurance, VSP has something to offer everyone.

When it comes to interviews, VSP is looking for candidates who are passionate about eye care and helping people see better. They want to know that you have the skills and knowledge to be a successful member of their team.

To help you prepare, we’ve compiled a list of some of the most common VSP interview questions. With these questions and our sample answers, you’ll be ready to ace your interview and get the job you want.

VSP Vision Care Interview Process

The interview process at VSP Vision Care can vary depending on the position you are applying for. For customer service positions, applicants can expect to undergo a phone interview followed by a face-to-face interview. The questions asked during the interviews will be focused on conflict resolution and customer service experience. For other positions, such as software engineer or account executive, the interview process may include an online assessment in addition to the phone and face-to-face interviews. Overall, the interview process is professional and efficient, with most applicants being offered a job within a few weeks of applying.

1. What are the qualities a good customer service representative should have?

Customer service representatives are the face of a company, and their job is to help customers with any questions they have. This question helps an interviewer determine if you possess the qualities necessary for this role. In your answer, explain what makes a good customer service representative and how these traits align with your own personality and skills.

Example: “A good customer service representative should be friendly, empathetic and willing to go above and beyond to help customers. I am all of those things because I genuinely care about others and want to make sure everyone has a positive experience when they interact with my company.”

2. How would you handle an upset or irate member?

This question can help interviewers understand how you handle conflict and challenging situations. It’s important to show that you’re willing to take responsibility for your actions, apologize when necessary and learn from the situation.

Example: “I once had a member who was upset because they couldn’t find their prescription glasses in our mailings. I apologized for any inconvenience and offered to send them new frames at no cost. They were happy with this solution, but I also took steps to ensure it didn’t happen again by checking all mailing lists twice before sending out any materials.”

3. Tell me about a time when you had to deal with an angry customer, how did you handle it?

This question can help the interviewer understand how you handle conflict and stress. It’s important to show that you have good communication skills, problem-solving abilities and a positive attitude when faced with challenging situations.

Example: “I once had a customer who was upset because they didn’t receive their glasses in time for Christmas. I apologized for the inconvenience and offered them a discount on their next purchase. They were happy with this solution and said they would order from us again.”

4. We want our members to be able to reach us 24/Are you comfortable working nights and weekends?

This question helps the interviewer determine if you are a good fit for their company. They want to know that you will be able to help members with questions and concerns at all hours of the day, including nights and weekends.

Example: “I am happy to work any shift necessary to ensure our members have access to support when they need it. I understand that working nights and weekends is part of this job, so I am prepared to do what’s best for the organization.”

5. Describe a situation in which you worked well under pressure.

This question is a great way to assess your problem-solving skills and ability to work under pressure. When answering this question, it can be helpful to describe a specific situation in which you were able to overcome challenges or obstacles while working under pressure.

Example: “In my previous role as an optician, I was responsible for helping customers find the right pair of glasses that fit their face shape and style preferences. One day, I had three customers come into the store at once asking for help finding glasses. While this may have been overwhelming for some employees, I knew that if I could help all three customers find what they needed, it would lead to more sales for the company.”

6. If hired, how would you improve VSP Vision Care’s customer service?

This question helps the interviewer determine how you would contribute to the company’s success. Your answer should show that you understand customer service and are willing to improve it if necessary.

Example: “I believe in providing excellent customer service, so I would start by asking my colleagues what they think about our current level of service. Then, I would make sure all employees know what VSP Vision Care expects from them when interacting with customers. For example, we should always be polite and helpful, and we should never promise something we can’t deliver. We should also ensure that we have enough staff members available at all times to reduce wait times.”

7. What do you think makes a company successful?

This question can help the interviewer get to know you better and understand your values. It also helps them decide whether or not you would be a good fit for VSP Global. When answering this question, it’s important to show that you value teamwork, innovation and customer service.

Example: “I think what makes a company successful is its ability to put customers first. I believe that if you provide excellent customer service, you’ll have happy customers who will continue to use your services. Another thing that makes a company successful is its ability to innovate. If you’re able to create new products or processes, you can attract more clients.”

8. Why do you want to work at VSP Vision Care?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention specific aspects of VSP Vision Care that interest you or what drew you to apply for the position.

Example: “I applied for this position because I am passionate about helping others see clearly. In my previous role as an optician, I was able to provide one-on-one care to patients who needed eyeglasses or contact lenses. Working at VSP Vision Care would allow me to continue providing personalized eye care while also working with a team of professionals.”

9. Do you know what software we use at VSP Vision Care?

This question is a great way to test your knowledge of the company. It also shows that you have researched VSP Vision Care and are familiar with its processes. When answering this question, make sure to mention which software you know how to use and what it does.

Example: “I am aware that VSP Vision Care uses OptumSoft for scheduling appointments, EHR for patient records and billing, and EyeQ for data collection and analysis. I’ve used all three programs in my previous position as an optician.”

10. How do you ensure that your code is robust?

This question can help the interviewer understand your coding skills and how you ensure that your code is secure. Use examples from previous projects to explain how you test your code for vulnerabilities, fix bugs and prevent errors.

Example: “I use a variety of testing methods to make sure my code is robust. I always write unit tests before writing any code so I know what functions are available in each class. Then, I run these tests after every major update or change to check for any errors. Finally, I perform regression testing at least once per month to ensure that no new bugs have been introduced.”

11. Have you ever worked on a team project where there was conflict, how did you handle it?

This question can help the interviewer understand how you handle conflict and whether or not you are able to work with others. When answering this question, it can be helpful to mention a specific situation where there was conflict on a team project and how you helped resolve it.

Example: “In my last position as an optician, I worked with two other employees who were also opticians. We all had different ideas about what we should do for our customers, which sometimes led to disagreements. However, we always made sure to talk through any issues that arose so we could come up with solutions together.”

12. Give an example of a time when you were working on a team project and there was conflict, how did you handle it?

Teamwork is an important skill to have in the workplace, and employers ask this question to see if you can work well with others. When answering this question, it’s important to show that you are a team player who can resolve conflict.

Example: “In my last position as a customer service representative, I was working on a project with two other representatives. We were all supposed to be contacting customers about their orders, but one of the representatives would often ignore our calls or not call back at all. This made me feel like I wasn’t doing my job properly because we weren’t reaching out to enough customers. So, I talked to both of them about how they could help each other more and make sure everyone had equal opportunities.”

13. How do you go about solving business problems?

This question can help the interviewer understand your problem-solving skills and how you apply them to a work environment. Use examples from previous experiences where you used critical thinking, creativity or other skills to solve problems in a timely manner.

Example: “In my last role as an optician, I had a client who was having trouble with their glasses prescription. They were complaining that they couldn’t see clearly through their lenses. After examining the patient’s glasses, I noticed that the frames were bent slightly. I adjusted the frame and the patient said they could see much better.”

14. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. When answering this question, be honest about your future plans but also emphasize how the job will help you achieve those goals.

Example: “I plan on opening my own optometry practice within five years. I’ve been working toward that goal for several years now, and I feel like VSP Global would be an excellent place to gain experience before starting my own business. I’m excited to work with such a reputable company while continuing my education.”

15. What do you consider to be your greatest strength?

This question is a great way to show the interviewer that you have self-awareness and can use your strengths to benefit the company. When answering this question, it’s important to be honest about what you consider to be your greatest strength while also providing an example of how you’ve used it in previous roles.

Example: “My greatest strength is my ability to work well with others. In my last role as a customer service representative for VSP Vision Care, I was able to help customers resolve their issues by listening to them and finding solutions that worked best for them. This helped me build strong relationships with many of our clients.”

16. What does success look like to you?

This question is a great way to learn more about the candidate’s values and goals. It can also help you determine if they are a good fit for VSP Vision Care, VSP Global. When answering this question, it can be helpful to think of an example from your own life that shows how success looks like in action.

Example: “Success to me is achieving my goals while helping others do the same. In my last role as a manager at a local restaurant, I was able to achieve all of our sales goals by encouraging my team to work hard and develop their skills. This helped us get recognized by the company and led to some new opportunities for my employees.”

17. Tell us about a time that you solved a problem for one of your clients.

This question can help the interviewer get a better idea of your customer service skills. When answering this question, it can be helpful to mention how you helped solve the problem and what the result was for the client.

Example: “When I worked at my previous job, one of my clients called me because they were having trouble with their glasses prescription. They said that when they looked through their glasses, everything was blurry. I asked them if they had recently gotten new eyeglasses or if they had changed anything about their lifestyle. After talking with them more, we determined that they needed a stronger prescription.”

18. What are some ways you can make improvements to a process?

This question can help the interviewer understand your problem-solving skills and how you might apply them to their organization. Use examples from previous jobs where you helped improve a process or implemented new systems that improved efficiency.

Example: “At my last job, I noticed we were spending too much time on data entry for our patient records. We had multiple people entering information into different databases, which was causing some errors in our record keeping. So, I created an online system that integrated with our existing software so all of the data could be entered once and then automatically updated in other places. This saved us a lot of time and reduced errors.”

19. What qualifications do you bring to this position?

This question is a great way to show the interviewer that you have the skills and qualifications they are looking for. When answering this question, make sure to highlight your relevant experience and education.

Example: “I am currently working on my master’s degree in business administration with an emphasis in marketing. I also have five years of experience as a social media manager, which has given me valuable insight into how to use digital marketing to reach new audiences. Additionally, I have two years of customer service experience, which has helped me develop excellent communication skills.”

20. Would you say that you work more independently or as part of a team?

This question can help interviewers understand how you might fit into their organization. If you’re applying for a management position, it’s likely that your team will be smaller than the larger VSP Global company. In this case, you may need to show that you can work independently and lead a small group of employees.

Example: “I believe I’m equally comfortable working both independently and as part of a team. When I first started my career, I worked in an office with five other people. We all had different responsibilities, but we also collaborated on projects together. Now that I’ve gained more experience, I prefer to work alone so I can focus on my own tasks.”