20 WEBHELP Interview Questions and Answers

When you go for a job interview, you can expect to be asked a variety of questions about your skills and experience. But what if you’re interviewing for a position with a specific company? In this case, you may be asked company-specific interview questions.

If you’re interviewing for a position with WEBHELP, you can expect to be asked questions about the company’s history, culture, and values. You may also be asked about your experience with customer service and payment processing.

To help you prepare for your interview, we’ve compiled a list of sample WEBHELP interview questions and answers. With these questions and answers in hand, you’ll be ready to impress your interviewer and land the job.

WEBHELP Interview Process

The interview process at WEBHELP can vary in length depending on the position you are applying for, but typically it is a fairly lengthy process. The difficulty of the interviews also varies depending on the position, but they are generally not too difficult. Overall, the experience is generally positive, and WEBHELP is known for being a great place to work.

1. Why do you want to work at Webhelp?

This question is a great way to show your interest in the company and its values. It also allows you to talk about what attracted you to this role, which can help the interviewer understand why you are qualified for it.

Example: “I want to work at Webhelp because I am passionate about customer service. In my last position, I was responsible for answering questions from customers who had issues with their orders. I found that I really enjoyed helping people solve problems and would often go above and beyond to ensure they were happy with their experience. Working here would allow me to continue doing something I love while working with an amazing team.”

2. Do you have any experience in customer service? If so, describe a situation where you had to deal with an irate customer and how you handled it.

Customer service experience is a valuable asset to have when applying for a role at Webhelp. The company values candidates who can empathise with customers and provide them with the best possible customer experience.

Example: “I worked as a call centre agent in my previous job, where I had to deal with irate customers on a daily basis. One time, a customer called me because they were having trouble logging into their account. After asking them some questions about their login credentials, I realised that they had forgotten their password. I guided them through the process of resetting their password and helped them log back into their account.”

3. What is your biggest weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know that you’re aware of your weaknesses and are actively working on them. When answering this question, try to think of something that isn’t too serious or negative.

Example: “My biggest weakness is my attention to detail. I’m always trying to improve myself, so I’ve started using an app called Evernote to keep track of all the things I need to remember. It has really helped me stay organized.”

4. How would you decide which tasks should be prioritized over others?

This question is an opportunity to show your ability to prioritize tasks and manage time effectively. When answering, it can be helpful to mention a specific example of how you prioritized tasks in the past.

Example: “I would first consider which tasks are urgent and which ones can wait until later. Then I would look at each task individually and decide whether or not it should be done immediately, within the next few days or if it can wait for a while. This helps me stay organized and ensures that I am focusing on the most important tasks.”

5. Tell me about a time when you were working on a team project and there was conflict, how did you handle it?

When working in a BPO, you may be required to work with other departments and teams. This question is asking about your ability to collaborate with others and resolve conflict.

Example: “In my last role as a customer service representative, I was tasked with helping customers who were having issues with their online shopping experience. One day, I received a call from a customer who was upset because they had not yet received their order. They wanted me to give them a refund immediately. I explained that we could only issue refunds after five business days of the delivery date. The customer became increasingly frustrated, so I asked if I could put them on hold while I spoke with my supervisor. My supervisor helped me find the tracking information for the package and assured the customer that it would arrive by the next day.”

6. What types of things are most important for you to know before making a purchase decision?

This question is a great way to show your knowledge of the customer experience and how you can help improve it. Your answer should include examples of what types of things you look for when making a purchase decision, such as customer reviews or price comparisons.

Example: “I always make sure that I’m buying from a reputable company with good customer service. If I have any questions about my order, I want to know that I can get in touch with someone who can help me right away. I also like to read reviews before making a purchase so I can see what other customers thought of their experiences.”

7. What is the best way that you can think of to test web applications?

Webhelp is a BPO that offers testing services to clients. The interviewer wants to know how you would test their client’s web applications and what your process might be.

Example: “I think the best way to test web applications is by using automated tools, such as Selenium WebDriver or Cucumber-JVM. These tools allow me to write tests in plain English, which I find much easier than writing code. They also provide an easy way for me to run my tests on different browsers and operating systems.”

8. How does agile software development improve quality?

Agile software development is a method of creating and testing applications that allows for quick changes to be made. This helps with quality control, as the process can help developers identify issues quickly and fix them before they become major problems. Your answer should show your understanding of how agile works and its benefits.

Example: “Agile software development improves quality by allowing for constant feedback from users during the development process. This means any bugs or errors are identified early on in the production cycle, which makes it easier to make necessary changes. It also allows for more flexibility when it comes to making last-minute changes.”

9. Describe a situation where you completed a task under pressure.

This question is a great way to show your ability to work under pressure and complete tasks in a timely manner. When answering this question, it can be helpful to mention how you managed the time constraints and what steps you took to ensure you met the deadline.

Example: “In my previous role as a web developer, I was tasked with creating a website for a client who needed it completed within two weeks. At first, I thought that would be an easy task, but once I started working on the site, I realized there were more elements involved than I initially anticipated. I stayed up late every night for the next week to get the job done by the deadline.”

10. What process would you take if you were given a new product to create content for?

This question is a great way to show your creativity and problem-solving skills. You can answer this by describing the steps you would take, including any tools or resources you would use along the way.

Example: “I would start with researching the product thoroughly so I could understand it well enough to write about it in an engaging way. Then, I would create a content calendar that outlines when each piece of content should be published. Finally, I would make sure all my team members were aware of the schedule so they could plan their own work accordingly.”

11. What is a strong call-to-action?

A call-to-action is a statement that encourages the reader to take an action. This can be something as simple as “Buy Now” or more complex, such as a series of steps that encourage the customer to complete a purchase. Your answer should show you understand what makes a strong call-to-action and how it can help improve conversion rates.

Example: “A strong call-to-action should be clear and concise. It should also include all the information needed for the customer to make a decision about whether to act on the call-to-action. For example, if I was writing a call-to-action for a sale, I would ensure the price was clearly stated and there were no additional fees.”

12. Are you familiar with SEO techniques? If so, tell us some ways you would increase our search ranking.

SEO is an acronym for search engine optimization. It’s a process that helps websites rank higher in search engines like Google and Bing. This question allows you to show your knowledge of SEO and how it can help businesses increase their online presence.

Example: “I have experience with SEO, and I know there are many different ways to optimize a website for search engines. Some of the things I would do include using keywords in page titles, meta descriptions and URLs. I would also use relevant images on each page and make sure all content is optimized for mobile devices.”

13. What tools would you use to detect memory leaks in managed and unmanaged code?

This question is a test of your technical knowledge and ability to apply it in real-world situations. You can answer this question by describing the tools you would use, but also how you would use them effectively.

Example: “I would first check for memory leaks using Visual Studio’s performance profiler. If I found any memory leaks, I would then use Microsoft CLR Profiling Tools to find out which code was causing the leak. This process would allow me to fix the problem at its source.”

14. Why is the bug life cycle important?

This question is a great way to show your knowledge of the software and how it works. It also shows that you understand the importance of testing before releasing new features or updates.

Example: “The bug life cycle is important because it helps ensure quality control in all projects. When I worked at my last company, we had a strict policy about testing every feature or update before release. This helped us avoid any major issues with our website and ensured customers were always able to use our site without experiencing any problems.”

15. Do you recall any linguistic mistakes or typos in websites you have visited?

This question is a good way to assess your attention to detail and ability to notice mistakes. It also shows that you are willing to point out errors in order to improve the quality of customer experience.

Example: “I recall visiting a website where I noticed an error in the spelling of ‘customer service’. The company was selling products, so it’s understandable why they would make this mistake. However, as a BPO, we should be able to proofread our work thoroughly before sending it to clients.”

16. Have you ever used Google Analytics before? How would you determine what keywords users type into Google to find our website?

Google Analytics is a free web analytics tool that allows you to track and measure traffic sources, visitor behavior and actions on your website. It’s an important part of digital marketing, so the interviewer may want to know if you have experience using it. If you do, share a specific example of how you used Google Analytics in your previous role.

Example: “I’ve used Google Analytics before when I was working for a small business who wanted to increase their online presence. We started by creating goals based on what we wanted to achieve with our website. Then, we set up tracking codes and installed them on all pages of the website. After a few weeks, we were able to see which keywords people were typing into Google to find us. From there, we could optimize our content to attract more visitors.”

17. When writing a blog post, what steps would you take to ensure that it will show up in Google searches?

The interviewer may ask you a question like this to assess your knowledge of SEO (search engine optimization) and how it applies to the company’s business. Use examples from your previous experience to show that you understand what factors influence search engine rankings.

Example: “I would start by making sure my blog post is original content, not just copied text from other websites. I’d also make sure that the title includes relevant keywords and phrases. Then, I’d include links within the body of the article to other articles on the website that are related to the topic. Finally, I’d publish the post to social media sites so that people can find it when they search for those same terms.”

18. Give an example of a data analysis report that you wrote.

The interviewer may ask you this question to assess your analytical skills and how they can be applied in a business setting. When answering, try to provide an example that highlights your ability to collect data and interpret it into useful information for decision-making purposes.

Example: “In my last role as a web developer, I was tasked with creating a report on the website’s performance metrics. I used Google Analytics to gather data on user engagement, conversion rates and other important KPIs. After analyzing the data, I found that users were having trouble finding certain pages on the site. This led me to create a new navigation system that made it easier for visitors to find what they were looking for.”

19. What do you think makes a good writer?

This question can help the interviewer understand your writing style and how you would fit into their company. Use examples from previous experiences to show that you have what it takes to be a good writer for Webhelp.

Example: “I think a good writer should be able to communicate clearly with others, whether they’re customers or coworkers. I’ve always strived to make sure my writing is easy to read and understand, so that anyone who reads it will get the information they need. In my last role, I was tasked with creating content for our website, which led me to take an online course on webwriting. This helped me learn more about SEO best practices and how to write in a way that makes websites more searchable.”

20. Explain why analytics and market research are important for business decisions.

This question is a great way to show your knowledge of the business world and how you can apply it to your work. When answering, try to think about what analytics and market research have done for your own career or company.

Example: “Analytics and market research are important because they allow businesses to understand their customers better. This allows them to make more informed decisions that will help them grow. In my last position as an account manager at a marketing firm, I was responsible for creating reports on our clients’ social media accounts. These reports helped us create effective strategies for each client.”