20 Wellmark Interview Questions and Answers

Wellmark is a leading health insurance company that serves more than 2.8 million members in Iowa, South Dakota, and Nebraska. The company offers a variety of health insurance plans, including individual, family, and group plans.

If you’re interviewing for a job at Wellmark, you can expect to be asked questions about your experience in the healthcare industry, your knowledge of health insurance, and your customer service skills. To help you prepare, we’ve gathered a list of sample Wellmark interview questions and answers.

Wellmark Interview Process

The interview process at Wellmark can vary depending on the position you are applying for. However, most positions will require at least a phone screen with HR and an in-person interview with the department lead. For some positions, like software engineering, you may be required to meet with multiple managers or team members. The interview process can take anywhere from a few days to a few months.

Overall, reviewers had a positive experience with the interview process at Wellmark. Many found the interviewers to be friendly and helpful. However, some reviewers noted that the interview process was long and drawn out, with multiple rounds of interviews.

1. What is your experience with customer service?

Wellmark is a health insurance company, so it’s important that you have experience interacting with customers. Employers ask this question to make sure you’re comfortable working in a customer service role. In your answer, share two or three examples of how you’ve helped customers in the past. Focus on stories where you were able to help someone solve their problem and leave them feeling satisfied.

Example: “In my last job as an insurance agent, I had many interactions with customers. One time, I was helping a woman who needed to file a claim for her son’s broken arm. She was very upset because she thought we wouldn’t cover the cost of his medical bills. After explaining our policy to her, she felt much better about the situation. She even said she would recommend us to her friends.”

2. Tell us about a time when you had to deal with an angry customer, how did you handle it?

This question can help the interviewer determine how you handle conflict and stress. It’s important to show that you have good problem-solving skills, patience and empathy when dealing with customers who are upset or angry.

Example: “I had a customer once who was very upset because they were having trouble accessing their account online. I asked them what kind of computer they were using and if they had any other devices they could use to access the website. They said they only had one device, so I offered to call them back after I tried to fix the issue myself. After troubleshooting for about 20 minutes, I realized there was an issue on our end and apologized profusely for the inconvenience. The customer appreciated my honesty and understanding.”

3. How do you stay up-to-date on the latest healthcare trends and news?

Wellmark is a large company that offers many different types of insurance. As such, they want to make sure you’re aware of the latest healthcare trends and news so you can provide their customers with the best possible service. Your answer should show them that you have an interest in staying up-to-date on current events in the industry.

Example: “I am passionate about my career as a health insurance agent, which is why I read several publications every week. I subscribe to both The New York Times and Forbes Magazine, and I also follow some of the top journalists in the field on social media. I find this information helps me better understand how to help my clients.”

4. Why do you want to work at Wellmark?

This question can help the interviewer learn more about your interest in their company. They may ask this to see if you have done any research on the organization and what aspects of it appeal to you. When preparing for this interview, read through the job description and highlight the skills and qualifications that match your own experience. Use these details to explain why you are a good fit for this role.

Example: “I am passionate about helping others live healthy lives. I believe Wellmark is an excellent resource for people who want to make positive changes in their life. In my last position as a wellness coach, I helped clients achieve their goals by providing them with information and support. I would love to continue doing this work at Wellmark.”

5. Describe your approach to analyzing business systems.

This question is an opportunity to show your problem-solving skills and ability to analyze data. When answering this question, describe the steps you would take when analyzing a business system.

Example: “I start by identifying the goals of the company and what metrics I can use to measure them. Then, I identify any issues with the current systems and create a plan for how to fix those problems. Finally, I implement my solutions and monitor the results to see if they’re meeting the goals.”

6. We are looking for someone who is proactive and can take initiative. Provide an example of a time where you displayed these qualities.

This question is an opportunity to show your ability to take initiative and be proactive. It’s important that you display how this quality helped you achieve success in the past.

Example: “In my previous role, I noticed a lot of our customers were having trouble with their online portal. This was causing them to have issues when it came to submitting claims. I brought this issue up at a team meeting and suggested we create a new training video for employees on how to use the online portal. My suggestion was implemented, and it led to a decrease in customer service complaints.”

7. Do you have any experience working in a team environment?

Working in a team environment is an important part of the job at Wellmark. The company values collaboration and teamwork, so it’s likely that you’ll be working with other employees to achieve goals or solve problems. Your answer should show that you’re comfortable working as part of a group. You can describe your experience collaborating with others on projects or tasks.

Example: “In my previous position, I worked alongside two other insurance agents. We often collaborated on sales calls and presentations to clients. It was helpful to have someone else there who could help me understand different aspects of the sale process. In addition, we were able to bounce ideas off each other when we needed advice or feedback.”

8. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your greatest strengths are so that you can use them on the job. They also want to know about any weaknesses so that you can work on improving them. When answering this question, be sure to focus on your strengths rather than your weaknesses.

Example: “My greatest strength is my ability to remain calm under pressure. I have had many experiences where things got hectic at work, but I was able to stay focused and get through the situation without making mistakes or causing problems for others. My weakness would probably be that I am sometimes too hard on myself when something goes wrong. I try to learn from my mistakes, but I do wish I could always perform perfectly.”

9. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

This question is a great way to see how you work with others and resolve conflict. When answering this question, it can be helpful to mention the steps you took to resolve the conflict and what you learned from the experience.

Example: “In my last position as an insurance agent, I was working on a team project with another agent who had different ideas about how we should approach our clients. We were both trying to get new business, so there was some competition between us. After talking with him about his concerns, he realized that we could still work together and help each other out. He started following my lead when meeting with clients, which helped me close more sales.”

10. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can allow you to demonstrate your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to provide a specific example of a time when you had to solve a complex problem that required critical thinking.

Example: “When I was working as an insurance agent, one of my clients came to me with a unique situation. They were in the middle of a divorce and wanted to know if they could get divorced without their spouse knowing about it. After talking with them for a while, we determined that there was no way to do so without their spouse finding out. We then discussed other options, such as waiting until after the divorce to tell them or having them file for divorce again later.”

11. What is your availability like? Are you able to work evenings and weekends?

This question is a way for the interviewer to learn more about your availability and how flexible you are. If you have any scheduling conflicts, it’s important to let them know as soon as possible so they can find another candidate who can fill in.

Example: “I am available evenings and weekends, however I do not work well with night shifts. I prefer working during the day because I feel like I’m more productive and able to get my work done without feeling tired.”

12. What kind of insurance plans do you currently have?

This question is a great way for employers to learn more about your experience with different types of insurance plans. When answering this question, it can be helpful to mention the type of plan you have and what kind of coverage it offers. You can also talk about any specific experiences you’ve had with that plan or company.

Example: “I currently have an individual health care plan through my current employer. My plan covers all primary and preventative care services as well as emergency room visits. I also have dental and vision insurance through my employer, which helps me save money on those expenses.”

13. How well do you work under pressure?

This question is a great way to assess your ability to work under pressure. Employers ask this question because they want to know how you will perform in high-pressure situations, such as when deadlines are approaching or if there’s an issue with the company’s operations. In your answer, try to show that you can handle stressful situations and remain calm while working through them.

Example: “I am someone who thrives under pressure. I find that when I have a deadline, it motivates me to work harder and more efficiently. When I was working at my previous job, we had a lot of deadlines throughout the week. I found that I could get all of my work done on time without sacrificing quality. I think I would be a great fit for this position because I know I can handle any challenges that come up.”

14. What would you say is your biggest accomplishment?

This question is a great way to learn more about the candidate’s background and what they’re passionate about. It can also help you determine if their goals align with Wellmark’s mission statement. When answering this question, it can be helpful to think of an accomplishment that relates to health care or insurance.

Example: “My biggest accomplishment was when I helped my community get access to clean drinking water. In my last position as a public health nurse, I noticed many families in our county were getting sick from contaminated water. I worked with local government officials to create a plan for installing new wells throughout the county. We raised enough money through grants and donations to install over 100 wells within two years.”

15. How much experience do you have as an administrative assistant?

Administrative assistants are often responsible for a variety of tasks, including answering phones, scheduling appointments and organizing files. Employers ask this question to make sure you have the experience necessary to succeed in the role. Before your interview, read through the job description to see what responsibilities the administrative assistant has. Try to relate your previous experience to these duties.

Example: “I’ve been an administrative assistant for five years now. In my last position, I was responsible for managing our company’s social media accounts, creating weekly newsletters and handling customer service inquiries. I also scheduled all of our meetings and events, managed our employee database and handled other miscellaneous tasks as they came up.”

16. What steps would you take to improve our internal auditing process?

Wellmark uses an internal auditing process to ensure compliance with state regulations and company policies. The interviewer may ask this question to learn about your experience in conducting audits and how you would improve the current system if necessary. In your answer, describe what steps you would take to conduct a thorough audit of Wellmark’s processes and procedures. Explain that you would use your knowledge of regulatory requirements and industry best practices to evaluate the company’s current systems and implement changes where needed.

Example: “I would first review all existing policies and procedures to determine whether they are up-to-date and compliant with state regulations. I would then perform a risk assessment to identify areas within the company that could pose a threat to its operations or customer data. After assessing these risks, I would develop a plan for improving the company’s internal controls and implementing new policies and procedures as needed.”

17. How would you describe your communication style?

This question can help the interviewer determine how you interact with your team and other stakeholders. It’s important to be honest about your communication style, but also highlight any skills that make it more effective.

Example: “I consider myself a very direct communicator. I prefer to speak my mind in order to get feedback as soon as possible so we can move forward on projects or tasks. However, I am aware of the importance of listening to others and considering their opinions before making decisions. This helps me balance being decisive while still gathering all relevant information.”

18. What are some ways we could improve our customer service department?

Wellmark is looking for employees who can offer constructive feedback and ideas. This question allows you to showcase your problem-solving skills, communication abilities and critical thinking skills. When answering this question, try to focus on specific examples of how you would improve the department.

Example: “I think one way we could improve our customer service department is by having more training opportunities available for employees. I’ve noticed that some representatives are better at handling certain situations than others, but they may not know how to handle those situations in a different way. Having more training sessions or workshops where employees can learn new ways to help customers would be beneficial.”

19. How would your colleagues describe you?

This question can help the interviewer get to know you as a person and how you interact with others. It also helps them understand what kind of leader you might be if you’re applying for a management position. When answering this question, it can be helpful to think about specific examples of when your colleagues have complimented you or appreciated something you’ve done.

Example: “My colleagues would describe me as someone who is always willing to lend a hand. I’m always looking out for my team members and making sure they feel supported. They’d say that I am very knowledgeable in my field and often share tips and advice with them. They appreciate that I am always open to discussing any questions or concerns they may have.”

20. What would you do if a customer asked you a question that you didn’t know the answer to?

This question can help the interviewer determine how you handle uncertainty and whether you’re willing to admit when you don’t know something. It also shows that you are open to learning from others. In your answer, try to show that you value collaboration and teamwork.

Example: “If a customer asked me a question I didn’t know the answer to, I would first apologize for not knowing the answer right away. Then, I would ask my colleagues if they knew the answer or could find out what it was. If no one else had an answer, I would do some research on my own until I found the information. I would then call the customer back as soon as I had the answer.”