20 WestJet Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at WestJet.

When it comes to interviews, preparation is key. And if you’re hoping to land a job with WestJet, you’ll want to be prepared to answer some specific interview questions.

While you can’t predict exactly what you’ll be asked, you can get a sense of the types of questions that will be asked by reviewing WestJet’s job descriptions. With that in mind, we’ve compiled a list of sample questions and answers that you can use to prepare for your interview.

So, whether you’re interviewing for a position as a flight attendant or a customer service representative, you’ll be ready to answer any question that comes your way.

WestJet Interview Process

The interview process at WestJet can vary depending on the position you are applying for. For customer service positions, the interview process may include a video interview, an in-person interview, and a typing test. For other positions, such as flight attendant or data analyst, the interview process may only include a video interview. Overall, the interview process is relatively straightforward and easy to complete.

Common WestJet Interview Questions

1. Why do you want to work at WestJet?

This question is a great way to show your interest in the company and how you can contribute to its success. When answering this question, it’s important to highlight what attracted you to WestJet and why you think you’re a good fit for the role.

Example: “I want to work at WestJet because I’m passionate about helping others travel around the world. I’ve always enjoyed working with people and making sure they have an amazing experience when flying with us. I also love that WestJet has such a strong focus on customer service, which makes me feel like I would be a great fit here.”

2. What did you like most about your previous job?

This question can help the interviewer get to know you better and understand what motivates you. It also helps them determine if your interests align with WestJet’s goals. When answering this question, it can be helpful to mention something that is unique about your previous job or a specific skill you developed there.

Example: “I really enjoyed working as an assistant manager at my last job because I got to work directly with customers and develop new skills in customer service. I learned how to resolve conflicts between customers and employees and how to communicate effectively with people of all backgrounds.”

3. How would you handle a situation where two passengers were arguing over space in the overhead bin?

This question can help interviewers understand how you would handle a conflict with customers. It’s important to be empathetic and respectful when handling these situations, as it can help maintain the company’s reputation.

Example: “I would first ask both passengers what their issue is. If they are arguing over space in the overhead bin, I would try to find out if there is another solution for them. For example, if one passenger has a carry-on bag that won’t fit under the seat, I may offer to store it in the back of the plane until we land. This way, both passengers can have enough space for their bags.”

4. Tell me about a time when you had to make an important decision with limited information.

This question can help an interviewer understand how you make decisions and the thought process behind them. Use your answer to highlight your critical thinking skills, problem-solving abilities and ability to make quick decisions.

Example: “When I was working as a server at a restaurant, my manager asked me to take over for another server who had called in sick. The other server usually worked the lunch shift, but it was dinner rush when she called out. I knew that if I didn’t take her place, we would be short-staffed, so I agreed to work the lunch shift.

I spoke with the servers on the floor about what they needed from me, and I also talked to the cooks to see what they could prepare quickly. With their help, I was able to get everything ready for the customers before they started arriving.”

5. Do you have any experience working with computers and/or technology?

This question is a great way to determine if you have the skills and experience needed for this role. If you don’t, it’s okay to explain what other computer or technology skills you do have.

Example: “I’ve worked with computers since I was in high school, so I’m very comfortable using them. In my last job, I helped train new employees on how to use our company’s software programs. I also know how to troubleshoot basic issues with computers.”

6. Describe a time when you had to deal with an upset customer.

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation like this and if you have the ability to resolve it quickly.

Example: “I once had an upset customer who called me because they were unhappy with their flight. I listened to them explain what happened, and then I apologized for their experience. I asked them questions to understand exactly what went wrong so that I could help them find a solution. In the end, we found another flight that suited their needs.”

7. When we are hiring for flight attendant positions, safety is our number one priority. How would you ensure that all passengers are safe if there was an incident on board?

This question is an opportunity to show your knowledge of the company’s values and how you would apply them in a real-life situation. When answering this question, it can be helpful to mention specific examples from past experiences that demonstrate your ability to prioritize safety.

Example: “Safety is always my top priority when working with passengers. I once had a passenger who was having a panic attack on board the plane. I immediately called for help and asked another flight attendant to assist me. We helped calm the passenger down by talking to them and offering them water. Once they were feeling better, we made sure they were comfortable and safe before taking off again.”

8. What makes you qualified to be a flight attendant?

This question is an opportunity to show the interviewer that you have experience working as a flight attendant and can perform the job well. Use your answer to highlight any relevant skills, knowledge or training you have that makes you qualified for this role.

Example: “I am passionate about helping others and making sure they are having a good time on their trip. I also enjoy being in front of large groups of people and speaking with them one-on-one. These two qualities make me a great candidate for this position because I know how to interact with customers and help them feel comfortable while flying.”

9. In what kind of setting do you feel more comfortable: fast-paced or slow-paced?

This question is designed to help the interviewer understand your work style and preferences. It’s important to be honest in your answer, but also consider how you can adapt to different situations.

Example: “I feel more comfortable in a fast-paced setting because I’m used to it from my previous job. However, I know that sometimes slow-paced settings are necessary for completing tasks and getting things done. In those cases, I make sure to take breaks when needed so I don’t get overwhelmed.”

10. Have you ever worked long hours without taking a break?

Employers ask this question to make sure you know your limits and can take a break when needed. They want employees who are able to work hard but also know their limits. In your answer, explain that you understand the importance of taking breaks throughout the day. Share an example of how you did this in the past or how you would do it if you were working for them.

Example: “I have worked long hours before, however I always made sure to take regular breaks throughout the day. For instance, at my last job, I was tasked with helping organize a large event. We had many things to get done within a short amount of time, so we all agreed on a schedule where we took small breaks every two hours.”

11. What skills can you bring to this company?

This question is a great way to show the interviewer that you have researched their company and know what they are looking for in an employee. When answering this question, it can be helpful to mention skills or experiences that match those listed on the job description.

Example: “I am very organized and detail-oriented, which I think would help me succeed at WestJet because of how important customer service is to your company. I also understand that teamwork is essential to success here, so I am excited to learn more about your team culture.”

12. What do you consider to be good customer service?

This question helps employers understand your customer service skills and how you would apply them to the job. When answering, it can be helpful to mention a specific example of good customer service that you have experienced in the past.

Example: “I think good customer service is when an employee goes above and beyond for their customers. For instance, I had a server at a restaurant who noticed my friend was having trouble opening her soda bottle. She asked if she could help open it, which made my friend very happy. It’s small gestures like this that make customers feel special.”

13. What challenges have you faced in past jobs?

This question can help interviewers understand how you respond to challenges and what you learned from them. When answering this question, it can be helpful to mention a specific challenge that you faced in the past and explain how you overcame it or what you learned from it.

Example: “In my last job as an assistant manager at a restaurant, I had to manage many different tasks at once. This was challenging because I didn’t have much experience managing employees before then. However, I learned how to delegate tasks effectively and communicate with my team more clearly.”

14. Some of our flights can be very long. Will you be able to stand for such long periods of time?

WestJet is looking for candidates who can stand and work for long periods of time. This question helps them determine if you are physically capable of doing so. In your answer, explain that you have the endurance to do this job well.

Example: “I am very fit and healthy. I regularly go to the gym and practice yoga. I know how important it is to stay active and in shape. I also understand that some flights can be quite long. I will make sure to take breaks when needed. I plan on being a hard worker who always puts their best effort into everything they do.”

15. We have customers from around the world. Are you comfortable interacting with people from different cultures and backgrounds?

This question helps employers understand how you will interact with customers from different backgrounds. It also shows that the company values diversity and welcomes employees from all walks of life.

Example: “I have worked in customer service for many years, so I am very comfortable interacting with people from different cultures and backgrounds. In fact, I find it interesting to learn about other people’s lives and customs. I think this can help me better serve our diverse clientele.”

16. As a flight attendant, you will need to move quickly during unexpected situations. Can you tell me about a time when you had to react quickly to a problem?

This question is a great way to show your problem-solving skills and how you react under pressure. When answering this question, it can be helpful to describe the steps you took to solve the problem or what you learned from the experience.

Example: “When I was working as a flight attendant for a small airline company, we had an unexpected delay on our trip back home. The pilot told us that there was a mechanical issue with the plane and they would need to wait for another one to arrive. While waiting, I noticed some of the passengers were getting restless. So, I went around the cabin and talked to each passenger about their day and asked if they needed anything. This helped calm them down and made the situation more enjoyable.”

17. We expect our employees to act professionally at all times. Can you give me an example of how you acted respectfully towards your co-workers in the past?

This question is an opportunity for you to show the interviewer that you are a respectful person and can work well with others. When answering this question, it’s important to highlight your communication skills and ability to collaborate with others.

Example: “I have always been someone who treats my co-workers respectfully. I believe that everyone deserves respect regardless of their position or role in the company. In my last job, I had a manager who was very demanding and would often yell at employees when they made mistakes. One day, he yelled at me for something that wasn’t even my fault. Instead of getting upset, I calmly approached him after work hours and explained why his behavior was unprofessional. He apologized and never behaved inappropriately again.”

18. If a passenger gets sick mid-flight, how would you respond?

This question helps employers understand how you would handle a challenging situation. They want to know that you can respond quickly and efficiently, while also maintaining the safety of other passengers on board.

Example: “If I noticed a passenger getting sick mid-flight, I would first ask if they needed any assistance. If they said no, I would continue with my duties as normal. However, if they asked for help or seemed like they were in distress, I would immediately call for medical assistance. Then, I would assist them by helping them sit up straight and get comfortable until the flight landed.”

19. What do you know about aviation safety?

WestJet is an airline company that helps users book flights and trips around the world. As such, it’s important for WestJet employees to understand aviation safety. When you answer this question, make sure you explain how your knowledge of aviation safety will help you succeed in this role.

Example: “I have a passion for aviation safety because I believe it’s one of the most important aspects of being a pilot. In my last job as a flight instructor, I helped train new pilots on aviation safety protocols. This training included everything from emergency procedures to proper communication with air traffic control. I think my experience teaching others about aviation safety makes me a great candidate for this position.”

20. What is the worst customer service experience you’ve had? How did you handle it?

The interviewer may ask this question to see how you handle difficult situations. This is an opportunity for you to show that you can learn from your mistakes and use them as a way to improve your customer service skills.

Example: “The worst customer service experience I’ve had was when I worked at a restaurant where the manager would yell at us in front of customers if we made any mistakes. It was very stressful, but I learned that it’s important to treat employees with respect so they can provide better service to their customers. Now, I always make sure to praise my team members when they do something well.”


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