20 Air Canada Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Air Canada.

Air Canada is one of the leading airlines in the world and employs thousands of people in a variety of positions. If you’re hoping to land a job with Air Canada, you’ll need to be prepared to answer some specific interview questions about the company.

In this article, we’ll give you a rundown of some of the most common Air Canada interview questions, so you can go into your interview with confidence.

Air Canada Interview Process

The interview process at Air Canada can vary depending on the position you are applying for. For customer service positions, the interview process is typically fast and straightforward, with questions focused on your previous experience and customer service skills. For flight attendant positions, the interview process is more detailed and may include multiple interviews, a language test, and a medical exam. Overall, the interview process is thorough and professional, and candidates should be prepared to answer questions about their experience and qualifications.

Common Air Canada Interview Questions

1. What made you want to become a flight attendant?

This question is a great way to learn more about the applicant’s motivations and goals. It can also help you determine if they are passionate about their career choice. When answering this question, it can be helpful to mention what attracted you to the job initially.

Example: “I have always been fascinated by aviation, so when I was in high school I took an internship at an airport. While there, I met some flight attendants who were very friendly and welcoming. They inspired me to pursue this as a career because of how much they enjoyed their work. I love being able to provide excellent customer service while traveling.”

2. What is your approach when dealing with difficult passengers or situations?

Air Canada is a customer-service oriented company, so they want to ensure that you can handle difficult situations with ease. Your answer should show the interviewer that you have experience in dealing with challenging customers and how you handled those situations.

Example: “I believe it’s important to remain calm when handling difficult passengers or situations. I try my best to listen to their concerns and find solutions that work for everyone involved. In my previous position as an air hostess, I had a passenger who was upset because we were running late on our flight. I listened to his concerns and explained why we were delayed. He appreciated my honesty and understanding, and he ended up being one of our most pleasant customers.”

3. Why do you think you would be a good fit for the company?

This question is a great way for employers to learn more about your knowledge of the company and how you can contribute to its success. When answering this question, it’s important to highlight any specific skills or experiences that make you an ideal candidate.

Example: “I think I would be a good fit for Air Canada because of my extensive customer service experience. Throughout my career, I’ve worked in both fast-paced and high-pressure environments, which has helped me develop excellent time management and problem-solving skills. These skills have allowed me to provide exceptional customer service while also meeting deadlines.”

4. How long have you been in customer service and what was the industry?

This question is a great way to show your experience and how you’ve grown in the industry. If you have been working in customer service for a long time, it’s important to highlight what you learned along the way. If you are new to customer service, this is an opportunity to explain why you’re passionate about the field.

Example: “I’ve worked in customer service for five years now. I started as a call center representative at a local company that sold software. It was my first job out of college, so I didn’t know what to expect. However, I quickly realized I loved helping people solve their problems and providing solutions. I took every opportunity to learn more about the products we were selling and how they could help customers.”

5. Do you speak any other languages besides English?

Air Canada is a global company that operates in many countries. The airline may ask this question to see if you can communicate with customers and employees who speak other languages. If you are bilingual, it’s important to mention which language you’re fluent in.

Example: “I am fluent in English, but I also speak Spanish fluently. My parents were immigrants from Spain, so I grew up speaking both languages at home. In college, I took several courses in Spanish, including one on the history of the language. I find it helpful to know another language because it helps me connect with people from different cultures.”

6. What are some of the most important characteristics that make up an effective leader?

An interviewer may ask this question to learn more about your leadership skills and how you apply them in a work environment. When answering, it can be helpful to think of specific examples from past experiences that show the characteristics an effective leader should have.

Example: “I believe some of the most important characteristics that make up an effective leader are communication, confidence and decisiveness. In my last role as a customer service representative for Air Canada, I had to manage several different tasks at once, including helping customers with their questions and concerns while also ensuring all of our systems were running smoothly. These three characteristics helped me stay organized and focused on completing my daily responsibilities.”

7. Describe how you would handle an angry passenger on board one of our flights.

Air Canada is committed to providing excellent customer service, and this question helps the interviewer assess your conflict resolution skills. Use examples from past experiences where you helped resolve a conflict with an angry passenger or customer.

Example: “I once had a passenger who was upset because we were delayed on our flight. I approached him and explained that there was a mechanical issue with the plane but assured him that we would get him to his destination as soon as possible. He calmed down after hearing my explanation and apologized for raising his voice. We arrived at his final destination two hours later than scheduled.”

8. Tell me about a time where you showed compassion towards someone else.

Air Canada is looking for employees who are empathetic and compassionate. This question helps them determine if you have these qualities and how they can benefit the company. When answering this question, try to think of a specific example that shows your compassion.

Example: “When I was working at my previous job, one of my coworkers had an emergency situation with their family. They were out of work for several days, but we all pitched in to help cover their shifts so they could take care of their family member. After they returned to work, they thanked me for helping them out during their time of need. It made me feel good knowing I helped someone else when they needed it.”

9. Are you CPR certified?

Air Canada requires all flight attendants to be certified in CPR. This is a safety requirement that ensures they can respond appropriately if an emergency occurs on board the plane. If you are not already certified, consider taking a course before your interview.

Example: “I am currently CPR certified and have been for several years. I took a class when I was working as a server at a restaurant and found it very interesting. I would love to work for Air Canada because of its emphasis on safety. I know how important it is to be prepared for any situation.”

10. Do you have experience handling cash and working with sales transactions?

This question is a way for the interviewer to assess your experience with handling cash and sales transactions. Cash handling and sales transaction experience can be important skills for an air travel agent, as they may need to handle money or process credit card payments during their workday. When answering this question, it can be helpful to mention any relevant experience you have in these areas.

Example: “I do have some experience working with cash and processing sales transactions. In my previous role, I was responsible for managing all of our company’s finances, including depositing checks and counting cash. Additionally, I also processed all of our credit card transactions through our point-of-sale system.”

11. Provide an example of a workplace conflict you experienced, and how did you resolve it?

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to think of a specific example from your past that shows you have the ability to resolve conflict in a productive way.

Example: “In my last position as a customer service representative for a software company, I had a coworker who was often late to work. This made it difficult for us to complete our daily tasks on time, which caused stress among other employees. After talking with my manager about the issue, we decided to give my coworker a warning. However, after receiving the warning, they continued to arrive late to work. At this point, my manager and I decided to let them go.”

12. At Air Canada we believe in creating a positive work environment. What are some ways you could help us create a positive environment?

An interviewer may ask this question to learn more about your interpersonal skills and how you would contribute to a team. To answer, think of some ways you have helped create a positive environment in the past.

Example: “I believe that positivity is contagious, so I try to be as upbeat as possible when interacting with others. In my last role, I was always looking for ways to make my coworkers laugh or smile. For example, I would often tell jokes during our morning meetings. It’s important to me that everyone feels comfortable at work, so I also made sure to include everyone in conversations and group activities.”

13. We prioritize safety at Air Canada. What steps would you take to ensure everyone’s safety while traveling on a plane?

Air Canada is committed to safety, and the interviewer may ask this question to learn more about your commitment to safety as well. In your answer, explain how you would ensure that everyone traveling on an Air Canada plane was safe at all times.

Example: “I am a strong believer in safety, so I would take several steps to make sure that passengers were safe while flying with Air Canada. First, I would make sure that all of our pilots are highly qualified and have extensive experience. Second, I would make sure that we always had enough fuel for each flight, which can help prevent any emergencies during takeoff or landing. Finally, I would make sure that all of our planes are regularly inspected by maintenance professionals.”

14. What is the largest team that you have managed and what were your responsibilities?

Air Canada is looking for candidates who have experience managing teams of employees. This question helps them determine if you are qualified to manage a large team at their company. Use your answer to highlight your leadership skills and ability to motivate others.

Example: “The largest team that I’ve managed was a group of 20 people when I worked as an assistant manager at my previous job. My responsibilities included delegating tasks, setting goals and objectives and ensuring the team met deadlines. I also held weekly meetings with my team members to discuss progress on projects and celebrate successes.”

15. How much experience do you have working as part of a team and communicating effectively with others?

Teamwork and communication skills are essential for success in many positions, including customer service. When answering this question, it can be helpful to highlight your ability to work with others and communicate effectively.

Example: “I have experience working as part of a team at my current job, where I am one of three people who answer the phones during our busiest hours. We also have weekly meetings to discuss how we can improve our performance and provide better service to customers. In these situations, I find that I’m able to communicate effectively with my coworkers and ask questions when I need help.”

16. If hired, what kind of contribution do you think you could make to our company?

This question is a great way for the interviewer to get an idea of what you think your strengths are and how they could benefit Air Canada. When answering this question, it can be helpful to mention specific skills or experiences that relate to the job description.

Example: “I believe my ability to work well under pressure would make me a valuable asset to Air Canada. I have experience working in fast-paced environments where there were many moving parts, so I am used to multitasking and prioritizing tasks. In addition, I am highly organized and detail-oriented, which helps me stay on top of deadlines and responsibilities.”

17. When have you had to deal with an upset customer and what was the scenario?

This question is a great way to show your customer service skills and how you can handle difficult situations. When answering this question, it’s important to be honest about the situation and highlight what you did to resolve the issue or help the customer feel better.

Example: “When I worked at my previous job as an assistant manager at a restaurant, we had a large party of customers who were upset with their food. They complained that they didn’t receive all of their sides and one of their meals was cold. We apologized for the inconvenience and offered them free dessert on their next visit. The family left happy and returned two weeks later.”

18. Have you ever worked with people from different backgrounds? How well can you work with people who have different opinions than yourself?

This question is a great way to assess your interpersonal skills and how you can work with people from different backgrounds. When answering this question, it’s important to highlight the importance of diversity in the workplace and how you’ve worked with diverse groups in the past.

Example: “I have worked with many different types of people throughout my career, including those who are older than me, younger than me, more experienced than me and less experienced than me. I understand that everyone has their own unique perspective on things, so I always try to be open-minded when working with others. I also believe that we all learn something new every day, so I’m always willing to listen to other people’s opinions.”

19. How do you feel about traveling often for work?

Air Canada is a global airline that requires its employees to travel for work. This question helps the interviewer determine if you’re comfortable with this aspect of the job and how you plan to manage it. In your answer, explain why you are willing to make frequent trips and what strategies you have for managing them.

Example: “I am excited about traveling for work because I love seeing new places and experiencing different cultures. I also feel like my outgoing personality makes me well-suited for interacting with customers from all over the world. As long as I can maintain a healthy balance between work and my personal life, I’m happy to travel frequently.”

20. What do you know about Air Canada?

This question is a great way to test your knowledge of the company and its history. It also allows you to show that you have done some research on the company before your interview. To answer this question, it can be helpful to read up on Air Canada’s history and major milestones.

Example: “I know that Air Canada was founded in 1937 as Trans-Canada Airlines. In 1964, the airline became the first Canadian airline to offer transatlantic flights. I also know that Air Canada has been voted one of the best airlines in North America for several years.”


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