What Does a WeWork Community Associate Do?

WeWork is a global network of shared workspaces and services that provides members with access to a variety of amenities, such as office space, meeting rooms, and networking events.

A WeWork Community Associate is responsible for providing excellent customer service to members and guests. They are the face of WeWork and are responsible for creating a welcoming and productive environment for members. Community Associates are also responsible for managing the day-to-day operations of the workspace, such as handling inquiries, managing bookings, and providing support to members.

WeWork Community Associate Job Duties

A WeWork Community Associate typically has a wide range of responsibilities, which can include:

• Provide a warm and welcoming experience to all members, guests, and visitors
• Ensure the safety of our members by monitoring building access and enforcing WeWork policies
• Assist with day-to-day operations including but not limited to mail distribution, package management, event setup/breakdown, and other administrative tasks
• Maintain an organized and clean workspace for members and staff
• Act as a point of contact for members and provide support in resolving any issues or concerns
• Develop relationships with members and build community through events, activities, and initiatives
• Monitor and respond to member feedback on social media platforms
• Manage membership database and ensure accuracy of information
• Support Community Manager in developing strategies to increase engagement and retention
• Track and report key metrics related to member satisfaction and engagement
• Collaborate with other departments such as Sales, Events, and Facilities to ensure smooth operations
• Participate in weekly team meetings and contribute ideas for improvement

WeWork Community Associate Salary

The salary for a Community Associate at WeWork is determined by a variety of factors, including the size of the team, the complexity of the role, the location of the position, and the experience of the individual. Additionally, the company’s internal policies and procedures, as well as the current market rate for similar positions, can also affect the salary for this position.

• Median Annual Salary: $58,440 ($28.1/hour)
• Top 10% Annual Salary: $81,400 ($39.13/hour)

WeWork Community Associate Job Requirements

To be hired as a Community Associate at WeWork, applicants must have a high school diploma or equivalent. Previous experience in customer service, hospitality, or a related field is preferred. Candidates should also have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. A valid driver’s license and reliable transportation are also required.

WeWork also requires that all Community Associates have a basic understanding of technology, including the ability to use computers, tablets, and other devices. Knowledge of Microsoft Office Suite and other software programs is a plus. Additionally, applicants must be able to lift up to 50 pounds and be comfortable working in a fast-paced environment.

WeWork Community Associate Skills

WeWork Community Associate employees need the following skills in order to be successful:

Microsoft Office Suite: You use Microsoft Office Suite, a collection of software programs that includes Word, Excel, PowerPoint and other programs, to complete many of your daily tasks. You may use these programs to create presentations, write emails, create spreadsheets and more. You can also use these programs to learn other skills, like coding, which is a common skill for community associates.

Customer Service Skills: Customer service skills are essential for community associates at WeWork because they often interact with members and customers. You can use your customer service skills to help members find the right workspace, answer questions about membership plans and provide guidance on how to use WeWork’s services. You can also use customer service skills to help members with technical issues, such as when a printer isn’t working or when a computer is infected with malware.

Event Planning: Event planning is the ability to create and execute a plan for an event. You might use this skill to plan a company picnic or a holiday party. You can use your event planning skills to help you with your duties as a WeWork community associate.

Flexibility: Flexibility is the ability to adapt to changing circumstances. As a WeWork community associate, you may be asked to perform a variety of tasks, including cleaning, moving furniture and assisting with events. Being flexible means you can adapt to changing circumstances and perform a variety of tasks.

Communications: As a WeWork community associate, you may be required to communicate with members of the public, including potential members, current members and members who have left the WeWork community. You may also be required to communicate with other WeWork employees, including managers, supervisors and other community associates. Effective communication skills can help you convey messages clearly and concisely.

WeWork Community Associate Work Environment

WeWork Community Associates work in a fast-paced, collaborative environment. They are responsible for providing excellent customer service to members and guests, as well as managing the day-to-day operations of the WeWork space. Community Associates typically work 40 hours per week, with some flexibility to work evenings and weekends as needed. They must be able to handle multiple tasks at once and be comfortable working in a high-pressure environment. They must also be able to travel to other WeWork locations as needed. Community Associates must be able to think on their feet and be able to problem-solve quickly and efficiently. They must also be able to work independently and as part of a team.

WeWork Community Associate Trends

Here are three trends influencing how WeWork Community Associate employees work.

The Last Mile

The Last Mile is an emerging trend in the coworking industry that focuses on providing a seamless experience for members from the moment they enter the space to the time they leave. This includes everything from check-in and security protocols, to amenities like food and beverage services, to customer service initiatives such as personalized tours and events.

As a WeWork Community Associate, it’s important to understand this trend so you can provide the best possible experience for members. By understanding how to create a positive first impression, anticipate member needs, and ensure their safety and comfort, you can help make sure that every member has a great experience at WeWork.

Virtual Reality in Business

Virtual reality (VR) is becoming increasingly popular in the business world, and WeWork Community Associates are at the forefront of this trend. VR technology can be used to create immersive experiences for customers, allowing them to explore a space or product before making a purchase decision. It also allows businesses to conduct virtual meetings with remote teams, reducing travel costs and increasing efficiency.

WeWork Community Associates must understand how to use VR technology to provide an enhanced customer experience. They must also be able to troubleshoot any technical issues that may arise during a virtual meeting or presentation. As VR continues to become more commonplace, it’s important for WeWork Community Associates to stay up-to-date on the latest trends and technologies.

Human Rights in the United States

As a WeWork Community Associate, it is important to understand the emerging trend of human rights in the United States. This includes understanding the current state of civil and political rights, as well as economic, social, and cultural rights. It is also important to be aware of how these rights are being violated or protected by different entities, such as governments, corporations, and individuals.

Understanding this trend is essential for WeWork Community Associates because they must ensure that their members’ rights are respected and upheld. They should also be familiar with any laws or regulations related to human rights so that they can provide accurate information to their members. Additionally, they should be able to recognize potential violations of human rights and take appropriate action when necessary.

Advancement Prospects

Community Associates are the face of WeWork and are responsible for creating a positive experience for members. As Community Associates gain experience, they may be promoted to Community Manager, which involves more responsibility and higher pay. Community Managers are responsible for managing the day-to-day operations of the WeWork space, including overseeing the Community Associates, managing events, and ensuring that members have a positive experience. With further experience, Community Managers may be promoted to Regional Community Manager, which involves managing multiple WeWork locations and overseeing the Community Managers in each location.

Interview Questions

Here are five common WeWork Community Associate interview questions and answers.

1. What would you do if two of your coworkers didn’t get along and how would you resolve it?

This question can help the interviewer assess your conflict resolution skills and how you work with others. Use examples from past experiences to highlight your communication, problem-solving and teamwork skills.

Example: “In my last role as a community associate at a coworking space, two coworkers didn’t get along because of their different personalities. I talked to both employees separately about the issue and asked them what they thought was causing it. They both said that they were having trouble communicating with each other. So, I scheduled a meeting for all three of us to discuss the issue further. The employees learned some tips on how to communicate more effectively and resolved their differences.”

2. Give us an example of when you needed to be innovative in order to solve a problem.

This question can help the interviewer understand your problem-solving skills and how you use them to come up with innovative solutions. Use examples from previous jobs that show how you used your creativity to solve a problem or challenge, even if it wasn’t in an office setting.

Example: “At my last job, I was tasked with finding new ways to engage our community members online. We had already implemented several social media channels, but we wanted to find more effective ways of reaching out to our audience. So, I started researching different platforms and found one that would allow us to reach our target audience while also providing valuable information for them. This platform helped us increase engagement by 20%.”

3. How would you react if someone criticized your work?

This question can help an interviewer understand how you react to constructive criticism. When answering this question, it can be helpful to mention a time when someone gave you feedback on your work and how you used that information to improve.

Example: “When I first started working at WeWork, I was responsible for creating the weekly newsletter. One week, I sent out the newsletter with a typo in one of the articles. A few people commented on the typo, which made me feel embarrassed. However, instead of ignoring the comments or getting defensive, I thanked everyone who pointed out the mistake. Then, I fixed the typo and apologized again. After that experience, I learned that even if I make mistakes, I should always thank others for pointing them out.”

4. Why are you looking for a new job?

This question can help employers understand your motivations for leaving your current job. They may want to know that you’re looking for a new opportunity because of the work itself, rather than something unrelated like salary or location. When preparing an answer, think about what aspects of this role attracted you and why you’re excited to join WeWork.

Example: “I’m looking for a new job because I’ve grown as a community associate at my current company, and I feel ready to take on more responsibility. My manager has been so helpful in teaching me how to do my job well, but now I feel confident enough to handle more tasks independently. I also really enjoy working with our members, and I’m excited to learn more about WeWork’s unique culture.”

5. Tell me about a time where you had to work on a team project, but one of the members was not pulling their weight. How did you manage the situation?

This question is a great way to show your leadership skills and how you can work with others. When answering this question, it’s important to highlight the importance of teamwork and collaboration in order to achieve goals.

Example: “In my last role as an event planner, I had a team member who was not pulling their weight on our projects. This made it difficult for me to complete all of my tasks because I would have to help them out quite often. Eventually, I sat down with them and explained that we needed to be able to rely on each other more so we could get everything done by deadline. They understood and started working harder, which allowed me to focus on my own responsibilities.”