What Does a WeWork Community Manager Do?

WeWork is a global network of shared workspaces and services that provides members with access to a variety of amenities, such as office space, meeting rooms, and networking events.

A WeWork Community Manager is responsible for creating a positive and productive environment for members. They are the face of the company and are responsible for providing excellent customer service, managing the day-to-day operations of the workspace, and creating a sense of community among members. They also help to plan and host events, manage the budget, and ensure that the workspace is running smoothly.

WeWork Community Manager Job Duties

A WeWork Community Manager typically has a wide range of responsibilities, which can include:

• Develop and maintain relationships with members, providing a high level of customer service
• Create an environment that encourages collaboration and community engagement
• Monitor the space to ensure it is clean, organized, and safe for all members
• Manage events, including planning, setup, execution, and follow-up
• Respond to inquiries from potential and current members in a timely manner
• Assist with onboarding new members, ensuring they have access to all necessary resources
• Develop and implement strategies to increase membership and retention
• Track member feedback and provide insights to management on how to improve the experience
• Maintain accurate records of all transactions and activities
• Ensure compliance with WeWork policies and procedures
• Collaborate with other departments to coordinate marketing initiatives
• Identify opportunities to enhance the overall member experience

WeWork Community Manager Salary

The salary for a Community Manager at WeWork is determined by a variety of factors, including the size of the community, the complexity of the role, the location of the position, and the experience of the individual. Additionally, the company may consider the individual’s qualifications, skills, and performance when determining the salary. WeWork is committed to offering competitive salaries that reflect the value of the position and the individual’s contributions to the organization.

• Median Annual Salary: $93,973 ($45.18/hour)
• Top 10% Annual Salary: $124,300 ($59.76/hour)

WeWork Community Manager Job Requirements

To be hired as a Community Manager at WeWork, applicants must have a minimum of a Bachelor’s degree in a related field such as business, marketing, or communications. Previous experience in customer service, sales, or hospitality is preferred. Additionally, applicants must have excellent communication and interpersonal skills, as well as the ability to think strategically and problem-solve. A valid driver’s license is also required.

WeWork also requires that all Community Managers have a working knowledge of Microsoft Office Suite, as well as experience with customer relationship management (CRM) software. Additionally, applicants must be able to work independently and be comfortable with multitasking. Finally, applicants must be able to work flexible hours, including evenings and weekends.

WeWork Community Manager Skills

WeWork Community Manager employees need the following skills in order to be successful:

Crisis Management: A community manager’s job often involves handling unexpected situations. They may be responsible for developing a crisis management plan for their company and training their team on how to respond to emergencies. They may also be the first to respond to any issues that arise and need to find solutions quickly.

Customer Service: Customer service skills can help you provide guidance and support to WeWork members. You can use these skills to help members navigate the coworking space and find the resources they need. You can also use customer service skills to resolve issues members may have with the facilities or amenities.

Content Management: Community managers often use content management systems to create and update company websites, social media accounts and other online resources. They may also use content management systems to create and update documents, presentations and other files. This skill can help community managers organize and update information on various platforms.

Copywriting & Editing: Copywriting and editing are important skills for community managers to have, as they often write and edit content for their company’s social media channels, website and other marketing materials. They may also be responsible for writing and editing employee training materials, employee handbooks and other documents.

Brand Awareness: Brand awareness is the understanding of a company’s image and reputation. Community managers can use brand awareness to help their company grow. They can do this by creating content that showcases their company’s values and mission. They can also use brand awareness to help their company develop a unique identity in their industry.

WeWork Community Manager Work Environment

WeWork Community Managers are responsible for creating a positive and productive work environment for members of the WeWork community. They are expected to be available during regular business hours, but may also be required to work evenings and weekends to accommodate special events or to respond to urgent requests. Community Managers must be able to multitask and handle a variety of tasks simultaneously, such as responding to member inquiries, managing the facility, and organizing events. They must also be able to work independently and be comfortable interacting with a wide range of people. Community Managers must be able to handle stressful situations and remain calm under pressure. They must also be able to think on their feet and make quick decisions.

WeWork Community Manager Trends

Here are three trends influencing how WeWork Community Manager employees work.

Content Is King

Content is becoming increasingly important for WeWork Community Managers. Content marketing, social media management, and SEO are all essential skills that a Community Manager must possess in order to effectively engage with their members and promote the brand.

Content creation is key to driving engagement and creating an online presence. This includes creating blog posts, videos, podcasts, webinars, and other forms of content that can be used to attract new members and retain existing ones. Additionally, Community Managers need to understand how to use analytics to measure the success of their content and adjust accordingly.

Understanding this emerging trend is critical for Community Managers as it will help them create engaging content that resonates with their target audience and drives growth for the company.

Automation Increases Efficiency

Automation is becoming increasingly important for WeWork Community Managers to increase efficiency and reduce costs. Automated processes can help streamline tasks such as onboarding new members, managing bookings, and tracking payments. Automation also helps with customer service by providing quick responses to inquiries and automating follow-up emails.

Automation also allows Community Managers to focus on more strategic tasks, such as creating a sense of community among members, organizing events, and developing relationships with local businesses. By leveraging automation, Community Managers can free up time to focus on the human side of their job and create an environment that fosters collaboration and innovation.

The Price Of Community Software

As the demand for coworking spaces continues to grow, so does the need for community software. Community managers are increasingly turning to technology solutions to help them manage their members and create a sense of belonging in their space.

The price of these tools can vary greatly depending on the features offered. It is important for community managers to understand the different pricing models available and how they can best leverage the technology to meet their needs. Additionally, understanding the cost of implementation and maintenance will be key to making sure that the investment pays off in the long run.

Advancement Prospects

Community Managers at WeWork have the opportunity to advance their career by taking on additional responsibilities and developing their skills. As Community Managers gain experience, they may be promoted to Senior Community Manager or Community Director. Senior Community Managers are responsible for managing a team of Community Managers and ensuring that all members of the team are meeting their goals. Community Directors are responsible for overseeing the entire Community Management team and ensuring that all members are working together to create a positive and productive work environment.

Interview Questions

Here are five common WeWork Community Manager interview questions and answers.

1. Have you ever worked remotely before?

Working remotely is a common practice for many companies, and WeWork is no exception. This question helps the interviewer determine if you have experience working from home or another location outside of the office. If you do, share what your typical workday was like. If you don’t, explain that you’re willing to try it out.

Example: “I’ve worked remotely in my previous position as community manager at XYZ Company. I typically worked from home on Mondays and Wednesdays, while I worked from the office on Tuesdays and Thursdays. My days were usually pretty busy since I had to manage the community both online and offline. However, I’m comfortable with remote work because I know how to balance my time effectively.”

2. Do you have any experience working in sales or customer service?

This question can help the interviewer determine if you have any experience that would be helpful in this role. If you do, share your previous experience and how it relates to working as a community manager for WeWork. If you don’t have sales or customer service experience, you can talk about other relevant work experiences that relate to this position.

Example: “I worked as a barista at a coffee shop while I was going through college. This job helped me learn how to interact with customers and develop my communication skills. It also taught me how to multitask and manage stress when there were long lines of customers.”

3. Which shift are you available to work?

This question can help the employer determine your availability and whether you are a good fit for their current needs. If they ask this question, it’s likely that they have an opening in which you would work with other community managers during the day or evening. Be honest about your availability and consider what time of day you’re most productive when considering which shift to choose.

Example: “I’m available to work any shift, but I find that my best work is done during the morning hours. I am naturally an early riser, so I feel like I get more accomplished before lunchtime than later in the afternoon. However, if there was a need for me to work a different shift, I would be willing to do so.”

4. Give me an example of when you went above and beyond to help a customer.

This question can help the interviewer understand how you approach your work and what motivates you. Use examples from previous jobs to show that you are willing to go above and beyond for customers, even if it’s not part of your job description.

Example: “In my last role as a community manager at an apartment complex, I had a tenant who was having trouble paying rent because they lost their job. They were very worried about being evicted, so I called them up and offered to pay their rent for two months until they found another job. The tenant was so grateful, and we worked out a payment plan where they paid me back over time.”

5. Why is community management important?

This question helps the interviewer understand your passion for community management and how you apply it to your work. Use examples from your experience to explain why community management is important, what makes a good community manager and how you use your skills to create an effective community.

Example: “Community management is essential because it allows businesses to connect with their target audience through social media channels. I think that having a strong online presence is crucial for any business looking to grow its customer base. As a community manager, I help my company develop content that attracts new customers while also providing valuable information to current customers. This creates a positive brand image and encourages people to interact with our company.”