20 Wise Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Wise.

When it comes to interviews, preparation is key. And if you’re hoping to land a job with Wise, you’ll need to know how to answer some specific interview questions.

Wise is a money transfer service that allows private individuals and businesses to send money abroad without hidden charges. The company is headquartered in the UK, but has offices in several other countries.

So, what kind of questions can you expect to be asked in a Wise interview? Here are some examples:

– Tell me about a time when you had to deal with a difficult customer. – What do you think sets Wise apart from other money transfer services? – What do you think is the most important thing to remember when dealing with customers? – Tell me about a time when you had to deal with a challenging situation.

Remember, the key to acing any interview is preparation. So take some time to familiarize yourself with the company and brush up on your interview skills. With a little effort, you’ll be on your way to landing the job you want.

Wise Interview Process

The interview process at Wise can vary depending on the position you are applying for. However, most positions will require you to complete a video interview and a written assessment as part of the first round. The second round is usually an in-person or Zoom interview with a team lead and another associate. For some positions, like customer service, you may be asked to do a simulation where you act as if you are responding to customers. Overall, the interview process can take anywhere from a few weeks to a few months.

1. What do you know about Wise?

Wise is a relatively new company, so it’s likely that the interviewer will want to know if you’ve heard of them before. If you have, talk about your experience with Wise and how you came across their services. If you haven’t used Wise before, ask for more information on what they do and why they’re different from other money transfer companies.

Example: “I first heard about Wise when I was looking into international money transfers. I found out that Wise offers free transfers between countries, which is something I hadn’t seen in any other service. I also like that Wise has an app where I can track my transfers and see exactly when they’ll arrive.”

2. How would you get to work if public transport is not running?

This question is a good way to assess your problem-solving skills and ability to adapt. It also shows how you can use public transport, which is an important part of the job.

Example: “I would walk or bike to work if public transport was not running. I live close enough to my workplace that it wouldn’t be too much of a hassle. If I needed to go further, I would call a taxi or ask a friend for a ride.”

3. Tell me about a time where you had to work with someone that was difficult to work with, how did you handle it?

Wise is a company that values teamwork and collaboration. The interviewer may ask this question to see how you interact with others in the workplace. Your answer should show your ability to work well with others, even if they are difficult to get along with.

Example: “I once worked with someone who was very critical of my work. I found it challenging at first but eventually learned to take their criticism constructively. I would always try to improve on what they were criticizing me for and use it as an opportunity to learn.”

4. Why do you want to work at Wise?

This question is a great way to gauge your level of interest in the company and its values. It’s also an opportunity for you to show how much research you’ve done on the organization.
Example: “I want to work at Wise because I’m passionate about helping people send money abroad without hidden fees or charges. Your company has been rated as one of the best places to work, which tells me that you value transparency and honesty. I think this is important when it comes to sending money overseas, so I would love to be part of a team that shares these values.”

5. Have you ever had to deal with an angry customer, how did you handle the situation?

Wise is a customer-facing role, so it’s important to show that you can handle difficult situations. When answering this question, try to be as specific as possible about the steps you took to resolve the situation and what you learned from it.

Example: “I once had an angry customer who called me at home because they were having trouble with their account. I was able to calm them down by explaining how to fix the issue over the phone. They thanked me for my help and we resolved the problem without any further issues.”

6. What are your strengths and weaknesses?

This is a common question that interviewers ask to learn more about your personality and how you view yourself. When answering this question, it can be helpful to think of two or three strengths and weaknesses that are relevant to the position.

Example: “I am very organized and detail-oriented which has helped me in my previous positions. However, I also have a tendency to overwork myself and need to remember to take breaks throughout the day. This is something I’m actively working on as I strive to improve my work-life balance.”

7. Are you comfortable working in a fast-paced environment?

Wise is a growing company, and the interviewer may want to know if you’re willing to adapt to change. Show that you can work in a fast-paced environment by explaining how your skills will help you succeed at Wise.

Example: “I’m used to working in a fast-paced environment because I’ve worked for several startups before. In my last job, we were constantly changing our marketing strategies, so I learned how to adapt quickly. I think this skill would be beneficial to Wise since you are also a startup.”

8. Give us an example of a time when you worked well under pressure.

Wise is a fast-paced environment, and your interviewer will want to know that you can handle the pressure of working in such an environment. When answering this question, it’s important to highlight your ability to work quickly while still maintaining quality results.

Example: “In my last role as a customer service representative, I was responsible for handling all incoming calls from customers who had questions about their accounts. One day, we were experiencing technical difficulties with our phone system, so I was unable to answer many calls right away. However, I stayed on the line until I could answer every call, even if it took me longer than usual.”

9. Do you have any experience helping customers over email or chat?

Wise is a customer service-oriented company, so the interviewer will likely want to know if you have experience interacting with customers over email or chat. If you do, share an example of how you helped a customer and what your approach was.

Example: “I worked at a small coffee shop for two years where I interacted with customers primarily through our online ordering system. We had a lot of regulars who would come in every day, so I got pretty good at answering their questions about our menu and specials. When they asked me something that wasn’t on the website, I would ask them to give me a minute while I checked in the back and then get back to them with an answer.”

10. Describe a time where you were able to resolve a difficult issue for a customer.

Wise is a customer-focused company, so it’s important that you can demonstrate your ability to help others. When answering this question, try to think of an example where you helped resolve a problem for a customer and how you did it.

Example: “When I worked at my previous job, we had a customer who was having trouble with their account. They were trying to send money abroad but kept getting an error message. After talking to them on the phone, they told me they were using our service to send money to their mother in another country. She was sick and needed medical attention, so she couldn’t work anymore. The customer was very upset because they thought there was something wrong with their account.

I talked to one of our IT specialists about the issue and learned that the user didn’t have enough funds in their account to cover the transfer. We then spoke to the customer again and explained why the error occurred. They understood and thanked us for helping them.”

11. Provide an example of a complex problem you solved and how you went about solving it.

Wise is a company that deals with complex problems on a daily basis. The interviewer may ask this question to assess your problem-solving skills and how you apply them in the workplace.

Example: “At my previous job, I was tasked with finding a way to reduce our customer service costs by 20%. After analyzing our current processes, I realized we could save money by hiring more support staff during peak hours and reducing their hours during off-peak times. This allowed us to cut down on unnecessary expenses while still providing excellent customer service.”

12. If two people on your team disagreed with each other, how would you approach the situation?

Wise is a company that values teamwork and collaboration. Your answer should show the interviewer you can work with others to find solutions to problems or disagreements.

Example: “I would first ask each person what their concerns are, then I would try to understand why they have different opinions. If it’s possible, I would try to find a compromise between both sides. If not, I would let them know that we need to make a decision as a team and that everyone needs to agree on it.”

13. In what ways could we improve our services?

Wise is a growing company that’s looking for employees who can help it improve. This question allows you to show your critical thinking skills and how you could make the company better.

Example: “I think one way we could improve our services would be by offering more languages. I know Wise already offers some in-language support, but I think if we offered more languages, we’d attract more customers. For example, Spanish speakers are less likely to use Wise because they don’t understand the website. If we offered Spanish language support, I think we’d see an increase in users.”

14. We will expect you to be up to date with current events related to Wise and the financial world. How would you keep yourself informed?

This question is a great way to assess your ability to stay informed and learn new things. It also shows the interviewer that you are willing to put in extra effort to do your job well.

Example: “I have several news apps on my phone, so I check them every morning before work. I also subscribe to several financial newsletters, which I read during my lunch break. I find this helps me keep up with current events and trends in the industry.”

15. What does good customer service mean to you?

Wise is a customer-facing company, so it’s important that you understand what good customer service means to you. This question allows the interviewer to assess your values and how they align with Wise’s.

Example: “Good customer service means being available when customers need us. It also means providing clear instructions and information about our products and services. I believe in treating customers like people rather than numbers or transactions.”

16. At Wise, internal communication is very important. How would you ensure that all members of your team are aware of their assignments?

Wise is a fast-paced environment where employees are often assigned multiple tasks. The interviewer wants to know that you can prioritize your work and communicate effectively with your team members.

Example: “I would use my calendar to keep track of all assignments, including due dates and deadlines. I also find it helpful to have an online document where I can share information about projects or initiatives with the entire team. This allows me to stay organized while ensuring that everyone has access to important information.”

17. How would you explain to a customer why they can’t receive money from abroad?

Wise is a service that allows customers to send money abroad, so it’s important for the company to have employees who can handle customer complaints. This question helps interviewers understand how you would respond to a difficult situation and shows your problem-solving skills.

Example: “I would first apologize to the customer and explain why they couldn’t receive their funds. I would then offer them an alternative solution or help them find one. For example, if a customer wanted to send money from the UK to France but was unable to do so because of currency restrictions, I would try to find out whether there were any other ways they could transfer the funds.”

18. How familiar are you with programming languages?

Wise uses a variety of programming languages, so the interviewer may want to know if you have experience with any of them. If you do, share your knowledge and explain how it helped you in previous roles. If you don’t, let the interviewer know that you’re willing to learn new languages.

Example: “I’ve worked with Java before, but I’m also open to learning other languages like Python or Ruby. I think it’s important to be adaptable when working in technology because things change quickly.”

19. Tell us how you stay organized when juggling multiple projects.

Wise is a fast-paced environment where employees are expected to be organized and able to multitask. Your interviewer will want to know that you have the ability to manage your time effectively, prioritize tasks and meet deadlines.

Example: “I use my calendar app on my phone to schedule all of my meetings and appointments for the day. I also set reminders so I don’t forget any important events or deadlines. In addition, I keep track of my daily goals and objectives using a planner. This helps me stay focused and motivated throughout the workday.”

20. How would you go about learning a new programming language?

This question is a great way to assess your ability to learn new things and adapt to different situations. Your answer should show the interviewer that you are willing to put in the time and effort to learn something new, even if it’s not directly related to the job.

Example: “I would start by reading through the language documentation and watching some tutorials online. I’d then try out the language myself on a small project or personal website. Once I felt comfortable with the basics of the language, I would look for more advanced projects where I could apply my knowledge.”


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