20 Wizz Air Interview Questions and Answers

As a Hungarian low-cost airline, Wizz Air is always looking for new ways to cut costs and improve efficiency. That’s why, when it comes to hiring new employees, the company relies heavily on interviews to assess a candidate’s suitability for the job.

If you’re hoping to land a job with Wizz Air, you’ll need to be prepared to answer some specific interview questions about the company and its business model. In this article, we’ll give you a rundown of some of the most common Wizz Air interview questions, so you can go into your interview with confidence.

Wizz Air Interview Process

The interview process at Wizz Air is lengthy, and can take up to an entire day. It consists of four parts: a self-introduction, situational roleplay, team play, and a final interview. The self-introduction is the first stage of the process, and is where candidates are asked to introduce themselves in one to two minutes. The second stage is the situational roleplay, where candidates are given a scenario that they must solve. The third stage is the team play, where candidates are put into groups and given a task to complete. The fourth and final stage is the final interview, where candidates are asked questions about their work experience and skills.

1. What are the most important factors you consider when choosing an airline?

This question can help the interviewer understand your priorities when making decisions. Use examples from past experiences to show how you make important choices and what factors are most important to you.

Example: “I consider several factors when choosing an airline, including price, flight times, customer service and reviews. I also look at the safety record of the company and its reputation for on-time flights. In my last job, I chose Wizz Air because it had a good reputation for customer service and was one of the cheapest airlines in Europe.”

2. Tell us about a time that you were faced with a difficult passenger, how did you handle it?

This question is a great way to show your problem-solving skills and ability to work under pressure. When answering this question, it can be helpful to describe the steps you took to resolve the situation or how you would handle similar situations in the future.

Example: “I once had a passenger who was very upset with me because I told him he could not bring his dog on board the plane. He became quite angry and started yelling at me, but I remained calm and explained that we were unable to accommodate pets on our flights due to safety regulations. After explaining the policy, he apologized for his behavior and agreed to leave the flight.”

3. Do you speak more than one language?

Wizz Air is a global company, so they may ask this question to see if you can communicate with their international team members. If you speak more than one language, let the interviewer know which languages you speak and how it has helped you in your career.

Example: “I speak English and Spanish fluently, and I am learning French. In my last position as an administrative assistant at a law firm, I often had to translate documents for our foreign clients. This experience taught me that I enjoy working with people from different cultures and backgrounds.”

4. How would you describe your customer service style?

Wizz Air is a low-cost airline, so they want to know that you can provide excellent customer service while also keeping costs down. Your answer should show the interviewer that you are empathetic and friendly but also efficient and cost-conscious.

Example: “I believe in treating customers with respect and kindness. I am always willing to go above and beyond for my passengers, whether it’s helping them find their seats or answering questions about the flight. However, I also understand that sometimes there are delays or other issues that are out of my control. In those situations, I do everything I can to make sure that my passengers have all the information they need and that they feel safe and comfortable.”

5. What type of work environment are you looking for?

Wizz Air is a fast-paced environment, and the interviewer wants to make sure you are comfortable with that. They want to know if you have experience working in a similar environment before or if you’re willing to learn how to adapt.

Example: “I am looking for an environment where I can be creative and innovative. I’m used to working in a fast-paced environment, so I think I would fit well here. I like being able to multitask and work under pressure. I also enjoy collaborating with others and learning from them.”

6. Why do you want to be a flight attendant?

This question is a great way for employers to learn more about your personality and how you view the role of being a flight attendant. They want to know that you are passionate about helping passengers have an enjoyable experience on their flights, so be sure to highlight any past experiences or skills that make you qualified for this position.

Example: “I love working with people, and I am very empathetic when it comes to others’ needs. I also enjoy traveling, and I think it would be fun to work as a flight attendant because I could see new places while providing excellent customer service. I feel like my communication skills and ability to remain calm under pressure would help me excel in this role.”

7. Can you tell me about a time that you had to deal with an upset customer and how you managed to resolve their issue?

Wizz Air is looking for candidates who can handle customer service issues and complaints. This question helps them determine how you would react to a challenging situation with an upset customer. Use your answer to show that you have the skills necessary to resolve conflict and help customers feel satisfied.

Example: “I once had a customer who was upset because they were missing their luggage. I listened to what they had to say, apologized for their inconvenience and assured them that we would do everything in our power to find their luggage as soon as possible. After speaking with my manager, we found out that the luggage was on another flight. We contacted the other airline company and arranged for the luggage to be delivered to the customer’s home.”

8. If hired, what skills can you bring to Wizz Air?

Wizz Air is a growing company, and they want to hire employees who can help them continue that growth. They are looking for candidates who have skills that will benefit the company in some way. When answering this question, think about what you can bring to Wizz Air that no one else can.

Example: “I am an excellent communicator, which I believe would be beneficial to your company. I know how to communicate with customers and coworkers effectively, so I could help resolve any issues or concerns quickly. I also have experience working as part of a team, so I understand the importance of collaboration. I feel like my communication and teamwork skills would be great assets to your company.”

9. What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who is willing to work hard and be on time. When answering, let them know your availability and what days you can work. If you have a flexible schedule, mention that as well.

Example: “I am currently looking for full-time employment. I would love to work at Wizz Air because of its reputation for being an excellent company. My availability is Monday through Friday from 8 a.m. to 5 p.m. I am also open to working weekends if needed.”

10. What experience do you have working in a team setting?

Wizz Air is a team-oriented company, so it’s important to show that you can work well with others. When answering this question, describe your experience working in a team and how you contributed to the success of the group.

Example: “In my previous position as an assistant manager at a local restaurant, I worked on a team of five other employees. We all had different roles, but we also helped each other out when needed. For example, if one person was busy taking orders, another would help them by bringing food to customers. This allowed us to serve more people during our shifts.”

11. What was the last book you read?

This question is a great way to learn more about your potential coworker. It can also help you determine if they are a good fit for the company culture. When answering this question, it’s important to be honest and share something that shows you’re an intelligent person who has interests outside of work.

Example: “The last book I read was The Subtle Art of Not Giving a F*ck by Mark Manson. This book helped me realize how much time I spend worrying about things that don’t matter. It taught me how to focus on what really matters in life and how to let go of other things.”

12. What do you think goes into being a good flight attendant?

Wizz Air is looking for flight attendants who can provide excellent customer service and ensure the safety of their passengers. When answering this question, it’s important to highlight your interpersonal skills and ability to work as part of a team.

Example: “I think being a good flight attendant means having excellent communication skills and an empathetic personality. It’s important to be able to listen to customers’ needs and respond with helpful information or solutions. I also believe that empathy is an important quality in this role because you’re often dealing with people who are stressed out about flying. Being kind and compassionate can help ease some of those nerves.”

13. Have you ever been on a Wizz Air flight? What was your experience like?

This question is a great way for the interviewer to get to know you better and see if your personality matches that of Wizz Air’s company culture. Your answer should be honest, but also show that you are friendly and willing to help others.

Example: “I have never been on a Wizz Air flight myself, however I am familiar with the company as my brother has flown with them before. He said he had an amazing experience and was very pleased with how quickly they got him from point A to point B. He told me that the staff were all very helpful and kind.”

14. Tell me about a time where you had to make decisions quickly.

This question can help the interviewer understand how you make decisions and whether or not you have experience making quick decisions. Use examples from your previous work to show that you are capable of making fast decisions.

Example: “In my last position, I was working with a team on a project when our client called us asking for an update. We were still in the middle of the project, so we didn’t have anything to give them yet. I told the client that we would be able to provide them with an update by the end of the week. The rest of the team and I worked hard over the weekend to complete the project. By Monday morning, we had completed it and sent it to the client.”

15. Describe your previous customer service experience.

Wizz Air is a low-cost airline, so they want to know that you have experience working with customers. They are looking for someone who can provide excellent customer service and help their passengers feel comfortable on the flight.

Example: “I worked as a server at a restaurant in my hometown. I was responsible for taking orders from customers and bringing them food and drinks. It was important to me that I provided good customer service to all of my tables. If a customer had any questions or concerns about their meal, I would always make sure to address it right away. I also made sure to be friendly and helpful when answering questions.”

16. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your customer service skills and willingness to help others. When answering this question, it can be helpful to think of a specific situation where you helped someone who was having trouble or needed additional assistance.

Example: “When I worked at my previous job as a sales associate, one of my customers came in looking for a gift for their mother. They were unsure what they wanted, so I offered to help them look through our selection of gifts until we found something that would work well. After helping the customer find a gift, they thanked me and said they would definitely come back again.”

17. Describe a situation where you had to deal with a difficult co-worker.

This question is a great way to assess your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention how you resolved the situation or what steps you took to improve your relationship with that person.

Example: “I once had a coworker who was constantly late for meetings. This made it difficult for me to plan my day because I would have to rearrange my schedule to accommodate their tardiness. After several weeks of this behavior, I decided to speak with them about it. They apologized and promised to do better. It took some time, but they eventually became more reliable.”

18. What initially drew you to this position?

Employers ask this question to learn more about your interest in the company and position. They want to know what motivated you to apply for their job opening. Before your interview, take some time to review the job description. Think about why each skill or quality is important to you. Use these skills and qualities to explain how they relate to your own career goals.

Example: “I am interested in working for Wizz Air because of its reputation as a low-cost airline with high customer service ratings. I have always wanted to work for a company that offers both great products and services. In my last role, I learned how to provide excellent customer service. Now, I am ready to use those skills at a larger scale.”

19. How well do you work under pressure?

Wizz Air is a fast-paced environment, and the interviewer wants to know how you will react in an urgent situation. Describe your ability to work under pressure and prioritize tasks effectively.

Example: “I thrive under pressure because it motivates me to perform at my best. In my last position, I was responsible for ensuring that all passengers were seated before takeoff. One day, we had a large group of people who arrived late to check-in. I immediately notified my supervisor so they could call ahead to let the pilot know. We got everyone on board safely, and no one missed their flight.”

20. What is your favorite part about traveling?

This question can help the interviewer get to know you better and understand what motivates you. It also helps them determine if your personality is a good fit for their company culture. When answering this question, try to focus on the positive aspects of traveling rather than any negative ones.

Example: “My favorite part about traveling is getting to see new places and cultures. I love learning about different ways of life and seeing how other people live. I find it fascinating that no matter where you go in the world, there are always similarities between people.”