20 WNS Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at WNS.

When it comes to interviews, preparation is key. And if you’re hoping to land a job with WNS, a leading global business process outsourcing company, you’ll want to be prepared to answer some specific interview questions.

In this article, we’ll give you an overview of the company and some of the key things you’ll need to know before your interview. We’ll also provide a list of potential interview questions you may be asked, along with sample answers to help you prepare.

So whether you’re a seasoned professional or just starting out, read on for everything you need to know to ace your WNS interview.

WNS Interview Process

The interview process at WNS can vary depending on the position you are applying for. However, most positions will require at least one technical interview and one HR interview. The technical interview may be more difficult, depending on the role you are applying for. Overall, the interview process is relatively simple and straightforward.

1. What would you do if a customer was unhappy with your services?

This question is a great way to assess your customer service skills. It also shows the interviewer how you would handle conflict and solve problems. In your answer, try to show that you are willing to go above and beyond for customers.

Example: “I would first apologize to them for any inconvenience caused by our services. Then I would find out what went wrong and make sure it doesn’t happen again. If they were unhappy with my response or didn’t feel like I was doing enough to fix the situation, I would offer them a discount on their next order.”

2. How comfortable are you working on the phone and handling calls from upset customers?

WNS is a BPO company that handles customer service calls, so the interviewer will likely want to know if you’re comfortable working with customers. Show them that you can handle difficult situations and remain calm while doing so.

Example: “I’ve worked in call centers for several years now, so I’m quite used to handling upset customers. However, I always strive to keep my customers happy by listening to their concerns and resolving them as quickly as possible. I find that remaining calm and empathetic helps me resolve issues more effectively.”

3. Have you ever received any complaints about your quality of work? If so, how did you handle it?

This question can help the interviewer learn more about your customer service skills and how you handle conflict. Describe a situation where you received a complaint from a client or employer, what steps you took to resolve it and what actions you took to ensure that similar situations do not occur in the future.

Example: “I once had a client who was unhappy with my work because they felt I did not meet their deadline. However, I explained to them that I had informed them of the delay before beginning the project. They were satisfied with my explanation and apologized for their initial feedback.”

4. Tell me about a time when you had to make an important decision without consulting your manager.

This question can help the interviewer learn more about your decision-making skills and how you handle responsibility. Use examples from previous jobs to showcase your ability to make decisions on your own, but also seek advice when needed.

Example: “In my last position as a customer service representative, I was working with a client who had an urgent issue that required me to find a solution without consulting my manager. The client’s website wasn’t loading properly, which caused them to lose sales. I researched the problem online and found out it was due to their server being overloaded. I contacted our IT department to see if they could fix the issue remotely, but they couldn’t. So, I recommended we upgrade the server immediately to prevent any further issues.”

5. Are you familiar with using WNS’s client management software?

WNS uses a proprietary software program to manage its clients. The interviewer may ask this question to determine if you have experience using the company’s client management system and how well you understand it. If you are not familiar with WNS’s client management software, consider asking the interviewer for more information about it so that you can learn more before your interview.

Example: “I am not as familiar with WNS’s client management software as I would like to be. However, I do know that it is an important tool for managing the company’s clients. In my previous role, I used a similar software program to manage our customer accounts. I think I could quickly become familiar with WNS’s client management software if given the opportunity.”

6. Describe a difficult situation that you faced in the past and how you handled it.

This question is a great way to show your problem-solving skills and ability to adapt. When answering this question, it can be helpful to describe a situation that you overcame or how you learned from the experience.

Example: “In my previous role as an account manager, I had a client who was very demanding. They would often call me at all hours of the day with questions about their accounts and expect immediate answers. This made it difficult for me to balance my work life with my personal life. After talking with my supervisor, we decided to hire another employee to help manage the client’s accounts so I could focus on other projects.”

7. What tools would you use to detect memory leaks in managed and unmanaged code?

This question is a continuation of the previous one and tests your ability to apply what you know about WNS. It also shows that the interviewer wants someone who can use their knowledge in practical ways.

Example: “I would first check for memory leaks by using the Visual Studio Profiler tool, which allows me to monitor managed code. I would then use the CLR Profiler to monitor unmanaged code. Both tools are useful because they allow me to detect memory leaks at different levels.”

8. Do you have experience testing web applications?

This question can help the interviewer determine if you have experience with WNS’s products and services. If you do, share your experience testing web applications. If you don’t, explain that you are willing to learn how to test web applications.

Example: “I’ve worked on several projects where I tested web applications for bugs and errors. In my last role as a software tester, I was responsible for identifying issues in web applications and reporting them to my team lead. This helped me understand what it takes to test web applications effectively.”

9. Why is the bug life cycle important?

This question is a behavioral one that tests your knowledge of the WNS bug life cycle. It also shows how you apply what you know to solve problems and complete tasks.

Example: “The bug life cycle is important because it helps me understand when bugs occur, where they are most likely to happen and how long they take to fix. This information allows me to create an effective plan for testing software before releasing it to clients. I can then ensure that any bugs have been fixed prior to release.”

10. What types of programs do you have experience with?

WNS is a technology company that uses many different types of programs to complete projects. The interviewer may ask this question to see if you have experience with the same types of programs they use at WNS. If you don’t, it’s important to explain what other types of programs you’re familiar with and how you would learn them quickly.

Example: “I’ve worked with several types of programs in my previous roles. I’m most comfortable using Java, C++ and Python. However, I also understand HTML, CSS and JavaScript. I think I could easily adapt to any program used by WNS.”

11. What kind of functionalities should be considered while testing games?

This question is designed to assess your knowledge of testing games. It also tests your ability to apply that knowledge in a real-world scenario.

Example: “The functionalities you should consider while testing games include the game’s graphics, audio and user interface. You should test these elements for bugs or errors before releasing them to the public. This ensures that the final product meets the customer’s expectations. If there are any issues with the game after release, it can be fixed quickly.”

12. Tell us why you want to work at WNS.

This question is a great way for employers to learn more about your interest in their company. When you answer this question, it’s important to show that you’ve done some research on the organization and can explain why you’re excited to work there.

Example: “I want to work at WNS because I’m passionate about working with technology. Your company has an impressive reputation when it comes to innovation, which makes me excited to be part of such a forward-thinking team. I also love how much your company values its employees. From what I’ve read online, WNS offers many opportunities for professional development and advancement.”

13. What type of projects have you worked on before?

This question is a great way to show your potential employer that you have experience working on projects similar to the ones they offer. When answering this question, it can be helpful to mention any specific skills or knowledge you gained from previous projects and how those could help you succeed in your new role.

Example: “In my last position as an IT specialist, I worked on several large-scale projects for clients. One of these was creating a more efficient system for tracking client data. This project required me to learn about different types of software and develop a plan for implementing them into our company’s systems. These skills are directly applicable to the work I would do here at WNS.”

14. What do you know about localization?

WNS is a global company that provides services in over 30 languages. The interviewer may ask this question to see if you have experience working with localization and how it can benefit the organization. Use your answer to highlight any previous experience with localization or discuss what you know about the process.

Example: “I’ve worked with localization before, but I’m not fluent in another language. In my last role, we hired a translator for our website when we launched internationally. We also had to translate some of our marketing materials into other languages. It was definitely an investment, but it helped us reach more customers.”

15. Which social media platforms are you most active on?

Social media is a great way to connect with other professionals in your industry. Employers may ask this question to see if you’re active on the same platforms they use. If you aren’t, it’s important to let them know that you can learn how to be.

Example: “I’m most active on LinkedIn and Twitter. I’ve found these two platforms to be the best for connecting with others in my field. I also have an Instagram account where I post pictures of my dog. I’d love to start using it more professionally as well.”

16. What is your favorite part about being an analyst?

This question is an opportunity to show your enthusiasm for the role and highlight your analytical skills. When answering this question, it can be helpful to include a specific example of how you used your analytical skills in a previous position.

Example: “My favorite part about being an analyst is getting to use my problem-solving skills to find solutions to complex problems. In my last position, I was tasked with finding ways to reduce costs while maintaining quality standards. After analyzing several different options, I found that we could save money by outsourcing some of our work to WNS. This helped us achieve our cost reduction goals while also improving customer satisfaction.”

17. Was there ever a project that didn’t go as planned? How did you handle it?

This question can help the interviewer get a better understanding of your problem-solving skills and how you react to challenges. When answering this question, it can be helpful to describe a time when you faced a challenge at work and overcame it.

Example: “In my previous role as an accountant, I was working on a project that involved creating new financial reports for our clients. The company had recently changed its accounting software, so I was still getting used to using it. While working on the project, I accidentally deleted all of the client’s financial data. This meant I would have to start over with the project. However, I quickly realized what happened and contacted my supervisor. They were able to recover the data, and we completed the project by the deadline.”

18. What steps would you take when trying to get information about a product for a client?

This question is a great way to show your problem-solving skills and ability to work with clients. When answering this question, it can be helpful to give an example of how you would get the information for a client and what steps you would take to do so.

Example: “I would first look at the company website or any other online resources that may have the information I need. If I still don’t find the information, I would then call the customer service department to see if they could help me find the information. If neither of those options worked, I would contact my manager to let them know that I needed more information about the product.”

19. A lot of our clients request assistance with their marketing campaigns. Would you be able to comfortably talk to them about this topic?

WNS wants to know that you can comfortably discuss marketing and advertising with their clients. This is because the company offers a variety of services related to these topics, including social media management, search engine optimization and digital advertising. When answering this question, make sure to mention some specific examples of how you have helped companies with their marketing campaigns in the past.

Example: “I am very familiar with the different aspects of marketing and advertising. In my last position, I worked closely with many small businesses who were just starting out. I would help them create an effective marketing campaign by creating a budget, choosing the right channels and developing a strategy.”

20. When was the last time you used data analysis to assess a business problem?

This question is an opportunity to show your analytical skills and how you use them to solve problems. When answering this question, it can be helpful to describe a specific situation in which you used data analysis to help improve the business process or solve a problem.

Example: “At my current position as a senior analyst, I regularly use data analysis to assess business processes and find ways to improve them. For example, when we were experiencing high customer service call wait times, I analyzed our call center’s performance metrics to determine if there was a pattern that could explain why customers were waiting longer than usual for their calls to be answered. After analyzing the data, I found that one of our employees had recently taken a leave of absence due to illness. This information helped me develop a plan to ensure our customers’ needs were met while also ensuring our team members were able to take time off without affecting their work.”


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